Menu Search

Plan a journey Status updates

Maps Fares

Help & contacts

Travel information
Visiting London
Transport accessibility
Safety
Improvements & projects
Timetables
Stations, stops & piers

Ways to get around

Cycling Buses
Walking Driving
Tube DLR
London Overground IFS Cloud Cable Car
Taxis & minicabs Trams
River Coaches
Dial-a-Ride Elizabeth line

Quick links
Contactless and Oyster account
Refunds and replacements
Pay to drive in London
Travel tools

Home
Fares Refunds and replacements

Faulty Oyster card

Faulty Oyster card

You can transfer pay as you go credit,
Travelcards and/or Bus & Tram Passes
to a new Oyster card if yours stops
working.

Transfer your credit or ticket to a new

card online
R. Get a new Oyster card
T. Make at least one journey with it
U. Wait 24 hours
X. Sign in to your account, or create an account
Y. Go to 'Report card lost, stolen or failed'
[. Select 'Transfer my products to another Oyster
card' and follow the instructions

Sign in

Or create an account.

Transfer your credit or ticket to a new

card by phone
Get a new Oyster card and make at least one journey
with it, then call 0343 222 1234 (Charges may apply).

We'll arrange to transfer your credit or ticket to your

new card.

After you get your new card

Your new Oyster card will have the same Travelcard,
Bus & Tram Pass and/or pay as you go credit that was
on it before.

If you get discounted travel, you'll need to have the

discount added to your replacement card:

R. Take your discount photocard and your Oyster

card to any Oyster Ticket Stop or Tube station
T. Ask staff to add your discount to your Oyster
card. You need to give a password
U. Add pay as you go credit to your Oyster card
X. Create or sign in to your contactless and Oyster
account and add your Oyster card. Use the same
password you gave to staff when they added your
discount. If you don't, you can't get a refund or
replacement

Carry your photocard and Oyster card with you at all

times and don't let anyone else use your cards.

We may refund you for any travel you've had to pay

for while waiting for your ticket or credit to be
transferred.

If you have an Annual Travelcard, we'll send you a

new Gold Record Card.

Help & contacts

Careers

About TfL

Safety & security

Transparency

Publications & reports

Social media & email updates

Gift Shop

Select Language Powered by

Translate

Information for...

GLA

Terms & conditions

Privacy & cookies

Advertisement
WebsiteCruise118.com
accessibility
Open
Princess Cruises Promotions
Copyright TfL