Diana’s Dissapointment

Using the four dimensions of emotional intelligence, provide specific examples of the various factors
that led to Diana’s failure to be promoted.

1. Apply your knowledge of the four emotional intelligence dimensions to discuss the likely reasons why
Diana wasn’t offered a promotion.

Self-Awareness of own emotions

Diana does not recognize or acknowledge her feelings of insecurity and fear about not being promoted.
She disregards the fact that her unrefined interpersonal skills are holding her back and does not
consider her lack of overall leadership competence when assessing her promotability, i.e. she focuses
only on her technical skills.
Diana demonstrates minimal self-confidence by deciding to interview for the current opening only after
considering others’ favourable assessments of her abilities (Store Manager of the Year award, managing
the flagship restaurant).

Self-Management of own emotions

Diana’s extreme disappointments over not being promoted have manifested in rage and uncontrollable
tears. She does not know how she will handle not being promoted. She focuses on not being selected
and is cynical in her anticipation of the “excuses” that might be offered.

Social Awareness of others’ emotions

By purposely avoiding organizational politics, Diana fails to recognize the shift in the valued
competencies for multi-unit managers.

Relationship Management of others’ emotions

Rather than attempt to influence employees to change their behaviour, Diana simply fires them so as
not to have to deal with them. She steadfastly holds onto her old tried and true management methods,
unwilling to try different approaches or test new techniques.
2.What skill does Diana needs to develop to be promote-able in the future? What can the company do
to support her developmental efforts?

Diana lacks Emotional Intelligence. When working in in a company, most of the time it will requires
social interaction. Emotional intelligence will greatly push Diana to interact better between her
colleagues.

In order to support Diana in her developmental efforts, the company can support her by teaming her up
with employees having better and higher emotional intelligence.

1. More effective team members

2. Perform better in jobs requiring emotional labour.
3. Better leaders
4. Make better decisions involving others
5. More positive mindset for creative work