Common risk factors in consumer services

This list of key words is used to identify targets that require a more detailed hazard identification using the Hazardous situations sheet. Remember to
also note other service-specific risk factors not included in this list.

Related to the safety of the service.

Specified on the Hazardous situations Not related to the safety of the
1. Service circumstances sheet. service.
Temperature conditions: heat or coldness, hot or cold surfaces, temperature fluctuation
Visibility: lighting, darkness, limited visibility, blind spots, glare, flashing lights, lasers
Dangerous chemicals, inflammable liquids and gases, explosives, dust, smoke
Weather conditions: wind, rain, fog, flooding, lightning, snow, ice
Place of performance: location, transport connections, buildings, built structures, soil, surroundings
Transport safety: public transport, freight transport
Water safety: pools, beaches, other water bodies
Noise: constant noise level, sudden sounds

2. Accident risks
Falling: climbing, high places, great differences in height, steep slopes
Jumps and landings, landing and safety surfaces
Slippery or uneven surfaces, difficult terrain
Falling, dropping or collapsing objects or structures
Sharp or cutting objects, surfaces and corners, friction
Collisions with structures, objects or other people, falling
Flying objects, throwing or game equipment
Getting stuck, crushing or strangulation
Electric shock
Dangers caused by animals: biting, kicking, trampling, poisoning

3. Physical or mental strain

Severe physical strain, need for strong force or endurance
Strong forces affecting the body: blows, acceleration, shock
Quick movements, hyperextension and hyperflexion or sprains
Dangers related to the customers’ size, age or other characteristics
Severe mental strain, stress, fear

4. Customer behaviour or competence

Inadequate or inappropriate equipment or clothing
Not using personal protection equipment
Not following the instructions or taking risks
Inadequate fitness or competence, health or skills
Substance use
Inadequate language skills or other cultural differences

5. Special circumstances or inadequate safety measures

Exceptionally large number of customers, rush or panic situations
Breakdown of equipment or structures
Vandalism, intentional misuse of services
Failure of information systems or communication
Failure in the distribution of electricity, water or heat
Getting lost
Inadequate initial instructions, advice or guidance to customers
Inadequate number of personnel or supervision
Inadequate safety symbols or signs
Inadequate safety or rescue equipment

6. Other service-specific risk factors

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