Professional Documents
Culture Documents
Purpose Gets
Personal
Introduction
Long gone are the days when consumers passion for innovation to support underserved
had no expectations of brands beyond their community members. Whole Foods isn’t
product or service. When employees chose just a grocery chain — it’s a purpose-driven
their employer and workplace based on company that aims to nourish the people and
an offer letter and salary. When investors the planet, and set the standards of excellence
cared solely about financial performance. for food retailers. Nike isn’t just a footwear and
When organizations could get away with apparel corporation — it’s moving the world
misinforming or disinforming without forward through the power of sport, leveling
being held accountable. Before the global the playing field and expanding access to
pandemic, before activists and protests sports for everyone.
— before purpose became disrupted and
redefined, and progress and actions came As today’s consumers are looking for more
into sharp focus. Put simply, whilst consumers purpose in their own lives, they are also
might not think in terms of environmental, seeking alternative sources of trust and
social and corporate governance (ESG), they information — and more see businesses as
now want their brands to do more: play a both competent and ethical, compared to
progressive and positive role in our society. government and the media. To demonstrate
integrity and build trust, recent years
Brands, more than ever, are more than just a have seen increasing pressure on brands
name. Amazon isn’t just an online retailer and to prioritize purpose as a core pillar — a
cloud service provider — it’s delivering on its movement driven by a 24/7/365 news cycle,
mission to make customers’ lives better and unlimited access to information, widespread
easier every day, investing in communities, transparency enabled by social media
generating economic benefits and vitality, and, most of all, two passionate younger
and using its scale, technology, resources and generations who are committed to building
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a better world. While purpose-driven brands address their individual needs first, before
have existed for decades, a visible and active taking a wider role in society. These were
commitment to purpose has now become some of the key findings of the latest Havas
essential for all. Meaningful Brands™ global report. In its 15th
year, this landmark proprietary study explores
In our post-pandemic era, people’s lives, how brands tangibly improve people’s lives,
needs and expectations have come under enhance their well-being and contribute to
much greater scrutiny, causing everything society.
to undergo a personalization — even brand
purpose. As life around the globe becomes The study also found that today — when 68%
more uncertain and many people feel uneasy, of people feel the world is going in the wrong
unsettled or even unsafe, brands continue direction at a global level, 72% are tired of
to be faced with increased pressure to brands only pretending to want to help society
demonstrate they care — this time, not only at and 71% believe that brands should be doing
the collective but at the personal level. more to improve and support their health and
The numbers are eye-popping: 1 in 3 people well-being — meaningful brand purpose is
report being personally affected by at least indeed becoming increasingly personal.
one crisis day to day. Equally important, the
same number believes that brands should
“We are now entering a phase where purpose must evolve to also recognize that people
should be at the heart of what brands care about most. Brands now must focus much
more on addressing their customers’ personal needs. This study shows that there is a new
set of demands that people are now placing on brands — and they are rewarding those
who deliver.”
—Seema Patel
Managing Director
Global Intelligence,
Havas Media Group
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We’ve already seen the writing on the wall in 2022.
Havas Red examined The of global economic and — suggesting ‘It’s time for
(Six) Biggest Waves in geopolitical uncertainty brands to take a stand
Employee Engagement really start to bite this year, on contentious social
and “being purposeful we predicted that purpose- issues’ and explaining
about purpose” came out aligned brands would be ‘How we shift from brand
on top. We recognized the ones that succeed storytelling to fact-
that performance was at talent retention and telling’ because the days of
no longer enough for the attraction, driving sales and misleading consumers with
masses, purpose had to staying relevant. But we also marketing campaigns to drive
be anchored in one’s core warned: It’s going to be an sales are unquestionably
business, values and actions. increasingly competitive over.
Companies that define a space as brands across all
values-based purpose and categories contend for share In this new age of
pursue strategies aligned of voice and mind. meaningful, purposeful
with that purpose can gain brand purpose that is getting
greater innovation, better Earlier this year, James increasingly personal, we
collaboration, more engaged Wright, CEO of Havas Red as communicators must
employees, more loyal and Global Chairman of genuinely recognize the
customers and stronger Havas PR Network gave power that PR possesses and
performance. the keynote address at acknowledge it can be used
Mumbrella’s CommsCon as a force for good — and
Our 2023 Red Sky 2023 about “the three Ps” bad. More than just telling a
Predictions report also that continue to haunt public good story, the onus is on us
highlighted the likelihood of relations — purpose being to tell the right story.
“brand values to increase one of them, along with the
in value.” As the impacts pandemic and polarization
RED SKY THINKING 2023 5
Purposeful progress —
as described in our white papers since 2019
Purpose is part of our DNA at Havas Red. Always searching for new ideas and fresh perspectives
that help propel the conversation forward, we are actively and continually listening — to our
clients, our thought leaders and our industry.
Even before the global pandemic erupted in tandem with social justice protests, we found
purpose to be a trend that transcended borders and industries — something that Havas Red
forecasted in our Red Sky Predictions 2020. It became the year when more companies
began leading with values — not only offering more to consumers beyond the products they
sell but also seeking to make meaningful contributions to society at large.
Since then, we have witnessed a move from performative pledges to demonstrating actual,
tangible progress, as described in Proving Brand Purpose in 2021. Then, with continued
shifts in the substance, style and tonality of brand communications, we dug deeper into how
brands have responded to increased pressure to take a stance, From Pledges to Progress.
Finally, we pivoted to the idea of being purposeful about corporate purpose versus taking a
plain vanilla, one-size-fits-all approach in Five Ways Brands Can Do Corporate Purpose on
Purpose in 2022.
“I used to say there is a distinct difference between storytelling and telling stories,
but now I question whether we should be storytellers at all. It seems unsophisticated
and fluffy in the face of critical issues like war, inequality, abortion, climate change,
transgender rights and the rising cost of living. (…) When it comes to brand
communications, there’s far less room today for creative liberties and far more
responsibility to tell the truth, while the concept of corporate purpose is being pressure
tested like never before. Fiction might be more exciting, but today and every day, brands
need to recognize they have a responsibility in how they present their stories.”
—James Wright
Global CEO, Havas Red
& Global Chairman,
Havas PR Network
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FIVE WAYS TO
MAKE PURPOSE
PERSONAL
As our everyday lives become more
challenging on a personal level, brand
purpose must also expand from wider, save-
the-world causes to more personal, day-to-
day matters. While battling the climate crisis
remains a priority for sure, addressing other
crises that people are personally affected
by in their everyday lives has come into
sharp focus. According to our Meaningful
Brands™ report, people are ranking the
economic crisis as their No. 1 concern on a
personal level today — above health crisis,
societal crisis, environmental crisis and
political crisis. Above everything.
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Deloitte has set a pioneering path for corporate
purpose by institutionalizing it within the
company’s core strategy, making a 10-year
commitment to work with leaders, firms and
communities on building pathways for social
mobility and economic prosperity — with a
focus on issues that are personal to many,
including education, workforce development,
financial inclusion and health equity.
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Instead of generational generalizations and ageism, brands therefore need to embrace the
wisdom, experiences and dependability that older generations are known for, along with the
energy, curiosity and honesty that today’s younger generations exude, welcoming a diversity of
interests and perspectives, while also indulging what makes each person unique.
“Inclusive communications means thinking about all of your stakeholders, which can be
overwhelming, especially because our stakeholder groups are becoming increasingly
complex. But being as open as possible, and using as much neutral language as
possible—clear, concise language that maybe you run by a few of your diverse
colleagues from all different backgrounds, just to make sure that there’s nothing in there
that’s offensive. So inclusive communications means something that will not make
anyone feel offended or excluded. And it actually takes a lot of care.”
—Carmella Glover
President ,
Diversity Action Alliance
speaking on Havas Red’s
Red Sky Fuel for
Thought Podcast
Meaningful brands understand that every touchpoint is about inclusion. They focus on elevating
all the moments that matter in the customer journey externally and the employee journey
internally — to attract, support, reward and retain both consumers and talent. From language to
signage, as well as digital and physical spaces, designers must embrace non-binary, universal,
accessible and inclusive products and solutions to welcome everyone as they are.
Welcoming everyone as they are also requires that brands get comfortable with uncomfortable
topics. They must seek to understand the perspectives and experiences of people from
different diversity dimensions — especially those who belong to a historically underrepresented
or devalued group — and how they can and do impact the marketplace. Meaningful brands
can then create and communicate a purpose that is more authentic, empathetic and personal.
Authentic companies are also more admired, approved and trusted by external stakeholders.
And, trusted companies outperform their peers by 400%.
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Wear your purpose on your
sleeve.
Be transparent about your commitments and actions.
Brands need a purpose their commitments and boost sales and public image,
platform that is personal to promises — but only 33% greenwashing has been
them and their stakeholders. think they actually are. Given a characterized by bold claims,
One that allows them to pervasive lack of trust, there is green buzzwords and nature-
talk the talk: state clear and room for improvement when inspired imagery that rarely
tangible commitments — it comes to transparently hold up to scrutiny. From not
and then walk the walk: back communicating brand being specific enough to not
those with visible actions purpose and progress to telling the whole story or not
and measurable results. One consumers, employees and sharing evidence to back
they’ll proudly wear on their investors alike. up any claims made, it has
sleeves. From purpose-driven allowed brands to continue
consumers to values-driven In 2022, 96% of the world’s business as usual, while
employees and performance- largest 250 companies misleading the public and
driven investors, being reported on their ESG work delaying meaningful action for
transparent keeps all their and 80% of them set related customers, communities and
stakeholders informed — targets based on either global the planet.
while benefiting their peers. or national emissions
By providing transparency goals — up from 51% in
into their commitments and 2020 — according to
actions, meaningful brands KPMG’s 2022 Survey
have the power to foster of Sustainability
dialogue, enable engagement Reporting. In addition,
and drive real change. an eye-popping 87%
of respondents to
However, there seems to PwC’s Global Investor
be a disconnect these days Survey stated they
between what brands are believe that ESG
saying and doing versus what disclosures contain
their stakeholders are hearing unsupported claims
and perceiving. According to — also known as
our Meaningful Brands™ greenwashing.
report, 77% of respondents
are tired of brands pretending A term coined by
they want to help society Greenpeace to describe
when they just want to make deceptive marketing
money, and 73% think brands campaigns and
should be transparent about superficial PR tactics to
This year a new term, global climate goals, nearly according to KPMG’s CEO
‘greenhushing’ appeared, a quarter of them don’t plan Outlook Survey, while more
which refers to brands to publicize those — likely in recently, a Fortune 500
under-communicating their order to avoid greenwashing CEO Survey found that 48%
ESG activities. According accusations and/or because agreed with a statement
to South Pole’s 2022 Net they are in fact greenwashing. characterizing the political
Zero Report, while 72% What’s more, 59% of U.S. pushback on ESG a useful
of companies have set CEOs plan to pause or correction.
emissions targets in line with reconsider their ESG efforts,
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ESG under attack
Brands that clearly state their ESG targets and report their progress
towards those could face backlash from consumers and employees
who might find the plans aren’t ambitious enough, as well as
from investors and politicians who might find the same efforts to
undermine profits or run counter to prevailing interests — but this
isn’t the time to scale back on ESG communications.
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Younger generations define merchandise and/or donating to champion, from sleep
and manage wellness a portion of their profits to a to nutrition, movement,
differently than others. special cause, while others escapism, time management,
As they are experiencing support related nonprofits stress management or
unprecedented levels year-round. These are the financial well-being.
of stress, anxiety and brands consumers appreciate
depression, mental health for visibly supporting health Health, wellness and lifestyle
and well-being have become and well-being — but they brands themselves can also
a huge part of millennials’ won’t love them unless there do more by making their tools,
and Gen Zers’ conversations, is something in it for them workouts and mindfulness
both in person and online. personally. resources available for
These young consumers are everyone to try, to win or to
gravitating toward brands By teaming up with health access via brand partnerships
that hold space for their advocates, experts, authors or organizational associations.
emotional needs — so brands and wellness influencers
must be comfortable to go to go beyond their regular It’s also time to optimize the
beyond their usual reach by offering, brands can curate customer journey, taking the
tuning into the current state of an assortment of health and stress out of the process every
mental health and well-being, wellness tips, resources and/ step of the way. From creating
and getting involved in related or products that encourage ease and reward at the point
conversations. positive well-being in a of purchase to integrating
natural, unpretentious way. support throughout the
It’s time to go beyond While relevance may be product life cycle — which
making donations. Many expected, it isn’t necessary — ideally includes enabling
brands have unique offerings they key is being purposeful, its sustainable disposal
during various health and transparent and consistent. — brands must strive to
wellness observance days Just like a car manufacturer make their customers feel
and months, such as National may choose to support nurtured, checking in at
Nutrition Day or Mental vulnerable animals, brands regular intervals and providing
Health Awareness Month, may choose any aspect of helpful resources that support
offering specially branded human health and wellness everyone.
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5. Make it personal —
for everyone.
Become a platform that enables everyone to live more purposefully.
Countless studies revealed change they want to see in the and activist organizations in
that the pandemic caused us world, and 62% are starting their partnership strategies
to question our purpose on a to change their behavior can all help to deepen their
personal level in- and outside specifically to adapt to the existing brand impact. In
work, and renewed our desire environmental pressures addition, embracing the
to contribute more to society. we are facing. Meaningful role of facilitator will help
As people’s expectations of brands no longer hold the role reframe a negative narrative
our post-pandemic world of the superhero, celebrity surrounding PR and the
continue to expand, they are or savior. Instead, they use media, while driving positive
looking to brands not only to thorough — and thoroughly change for customers,
enhance everyday life with energizing — fact-telling to communities and the planet.
purpose, joy and personal effectively connect with their
service, but to become a audiences and facilitate
platform that helps others do behavior change to affect
the same. Today, consumers environmental and social
want to lead the change and change.
be the change they want to
see in the world, and they When it comes to enabling
expect brands to become everyone to live more
advisers, gurus and facilitators purposefully, brands must
— especially in their content be prepared to put the
and brand activations — to “active” back into brand
help them shine. activism. From deft,
personal and relevant
According to our Meaningful fact-telling instead of
Brands™ report, more than storytelling, to seeking
half of respondents are longer-term results instead
prepared to make personal of instant gratification,
sacrifices to save the planet actively listening to
and take a stand on the consumers, focusing
issues that are important to on real-world problems,
them, 3 out of 5 are being the and including activists
“I’m finding three big buckets of people using journalism-like skills outside of news
organizations without ever calling what they’re doing journalism. There are creators who
are increasingly adding more depth to their work with storytelling, content marketers who
are increasingly doing fact checking and source interviews and elevating what content
marketing can look like, and then a whole class of advocacy and nonprofit groups that are
adding either data intelligence or people’s stories to deepen their work. They may even be
doing their own surveying and research work.”
—Christopher Wink
Co-founder and CEO
of the news organization
Technical.ly
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The art of placing
a story in the
news-you-can-
choose media
environment
In our post-pandemic media landscape,
where the mix of news people choose to
consume is as unique as they are, brands
face sizeable — but not insurmountable —
obstacles when placing meaningful news
stories. To earn a reply from a reporter
or a click from a reader, a brand’s story
needs to be deftly told, personally and
culturally relevant, and deliver a value-add
to consumers.
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UNBLINKERED THINKING I UNEXPECTED IDEAS
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