Quality control Quality control is a management system for initiati ng and coordinating: — Quality development, quality maintenance and qu ality improvement in the various departments of d esign and manufacturing, for achieving the twin o bjectives of: 1. Economical production 2. Customer satisfaction Asjuman--telam’s, Kalsakar Technical Campus.ASQC - Quality means the totality of features and chara cteristics of a product or service that bear on its ability t 0 Satisfy given needs Quality is Fitness for USE (Juran) Quality is conformance to requirement (CORSBY) The efficient production of the quality that the market ex pects (DEMING) From customer's perspective, quality of a good or servic e is fitness for use of it Customer Satisfaction for the price of the product Auman:Dimensions of Product Quality > Performance (will the product do the intended job?) > Reliability (how often the product fails?) > Durability (how long the product lasts?) > Serviceability (now easy is to repair the product?) > Aesthetics > Features (what does the product do?) » Perceived quality (what is the reputation of a company or its products?) Anjuman-/-Islam's, Kalsekar Technical Campus.Objectives / Importance of Q C Improvement of quality Reduction of scrap and rework Efficient use of men and machines Economy in use of materials Removing production bottle-necks Decreased inspection costs Reduction in cost per unit Scientific evaluation of quality and production Quality caution at all levels 10. Reduction in customer complaints 11. To decide about the standard of quality of a product that is easily acceptable to the customer 12. To check the variation during manufacturing 13. To prevent the poor quality product reaching to Auijurmna EASSTROR oar Tochaieal Garapie CENDNAWNEQuality Characteristics > Quality of Design > Quality of Conformance >» Quality of Performance > Availability »Customer ServiceQuality by / of Design Quality by Design (QbD) It is a concept first outlined by well-known qual ity expert Joseph M. Juran who believed that q uality could be planned, and that most quality c rises and problems relate to the way in which q uality was planned in the first place. Anjuman-lslam's, Kalsekar Technical CampusQuality by / of Design QO Quality Aspects during Design Q Aim to satisfy all needs of the Customer Q) Aware about Customer's need OQ) Manufacturability and Aesthetics Q Ambiguity prohibited during production Anjuman-lslam's, Kalsekar Technical CampusThe Quality by Design model consists of the following steps 1. Establish the project design targets and goals. 2. Define the market and customers that will be targeted. 3. Discover the market, customers, and societal needs. 4. Develop the features of the new design that will meet the ne eds. 5. Develop or redevelop the processes to produce the features. 6. Develop process controls to be able to transfer the new desi gns to operations. Anjuman-lslam's, Kalsekar Technical CampusQuality of Conformance Quality of conformance is basically meeting the standards defi ned in the design phase after the product is manufactured or w hile the service is delivered. This phase is also concerned about quality is control starting fr om raw material to the finished product. Three broad aspects are covered in this definition, 1. Defect detection 2. Defect root cause analysis 3. Defect prevention. Anjuman-lslam's, Kalsekar Technical CampusY Quality of Design & Specs v Process Selection v Procurement of raw mtl. ¥ Training & Skill of workforce v¥ Motivation and commitment Y Quality Culture ¥ Maintenance of an instruments v¥ Customer feedback Anjuman-lslam's, Kalsekar Technical Campus1. Cost of Failure a. External i. Customer ii. Supplier b. Internal i. Scrap ii, Rework iii, Manpower 2. Cost of appraisal a. Inspection b. Testing 3. Prevention Cost a. Quality Improvement Planning b. Training c. Preventive Maintenance Anjuman-lislam's, Kalsekar Technical Campus