Dear (Name),

Thank you for extending your patience at this time.

We understand the urgency of receiving your order in time for your need and
currently investigating on this matter with our utmost attention.

In the meantime, we offer a 10% credit to your account for the inconvenience caused
as soon as the order was received.

We will also update you once we have the result of the investigation.

If you have decided not to wait for the item, please let us know and we will refund
your money once you refuse the delivery.

As soon as there are developments related to this concern, we will let you know
immediately.

We apologise for the delay.

Kind Regards,
Name - (Company Name) Customer Support