Professional Documents
Culture Documents
CONCEPTUAL DISCUSSION…………………………
(27-52)
3.1 HRD MECHANISMS WITH DIFFERENT FOCUS AND
PURPOSE
3.2 TRAINING AND DEVELOPMENT
3.3 NEED OF THE TRAINING
3.4 TRAINING PROCESS
3.5 PRINCIPLES OF TRAINING
CHAPTER. 3
CONCEPTUAL DISCUSSION
3) Decrease in the habit of hiding one’s ownmistakes and highlighting others’ mistakes.
The significance of HRD arises from the basic principle that, peopleconstitute the active
resources of every organization, indeed of every nation whoreally determine the efficiency of
utilization of all other sources- physical andfinancial. Given the premises that the measure of
growth of an organizationdepends upon the “thrust drag” ratio, the ratio of the force of the
thrust that theorganization makes in moving forward and the force of the drag that pulls
theorganization backwards-it is easy to establish that with all their capabilities andpotentials,
the human resources have a key role to play in shaping an organizationand improving its thrust-
drag ratio.
ii) It helps workers to know their strength and weaknesses and enable them to
With liberalization of the Indian economy, changes are taking place in thecorporate sector.
There is a pressure on Indian industry to produce qualityproducts and provide quality services.
With increased competition, there is a needto become cost effective and efficient. There is also
a need to improvetechnologies both in manufacturing and services. Organizations therefore,
have to upgrade their work methods, work norms, technical and managerial skills andworkers
motivation to face the challenges of globalization. This can be achievedby ‘training programme’
under HRD activities.
Unlike other resource, human resource requires human touch. They are important
contributors to the achievement of organizational goals. People as assetshave unlimited
potential. It is only important to tap this potential and invest forincreasing this resource to yield
rich harvest. The whole process of HRDoriginates in the appreciation of the basic tenets by the
top management and theircommitment to the cause. However the true test of organization lies
in the bottommost layer of the organization or on the shopfloor. The core concept is
concernedwith the development of human beings who are not sitting in the board room, buttoil
down the assembly line contributing to the bottom line of the concern with the sweat of their
brow. At the shopfloor level the focus of the organizations is to increase the productivity,
commitment and consequential motivation level of the worker. The development of the
organization is inexorably intertwined with thedevelopment of the workers. In other words,
HRD is pursuing excellence ofpeople through enhancing knowledge, skill, attitudes and thereby
seekingcommitted and motivated resources for their intense participation. HRD
activities,therefore plays vital role in creating an atmosphere for sustained high quality.HRD
activities are essential and significant for any growth oriented and dynamicorganization which
wants to succeed in a fast changing and competitiveenvironment. It is the efforts and
competency of human resources that make theorganizations dynamic and grow at a rapid rate.
Personnel policies can keep the morale and motivation of worker in anorganization high; but
the HRD systems enable the worker to continuouslyacquire, sharpen and use their capabilities
to create an organizational climatewhich ultimately steers the organization to success.
In India many industrial organizations grew up with a set of implicitunstated values; largely
enshrines in the working style of the entrepreneur. Thissituation in some extreme case made
the people feel that they were being treatedas passengers in the progress of the organization a
feeling of resentment grew andindustrial unrest resulted.
Essential Factors for the success of HRD programmes
HRD is needed to develop competencies. No organization can survive, letalone make a mark, if
its workers are not competent in terms of knowledge, skills and attitudes. With liberalization of
the Indian economy many changes are taking place in the corporate sector.
HRD activities will have to play a very crucial role if the following changes, which are sweeping
through industry, are to prove successful.
Significance of training
Training has become more of a perk and less of a ‘competency- building’instrument. In recent
years with increased emphasis on cost cutting, customerservice and efficient management of all
system, there is a need for more training toachieve these goals, while on the one hand the
deterioration of training functionhas been recognized. On the other hand, the need for good
training for all workersis being recognized in the environment, particularly the need to train
theworkforce and all the workers in addition to the managers has also beenrecognized.
Organizations are likely to get higher return on their investments intraining if they move in the
direction of skill development programmes.
In Indian industry the training inputs have concentrated largely onmanagerial personnel.
The vast and vital backbone of the organization namelyworkforce has been ignored many
times. Training for them only means technicalor trade skill. Attitudinal part of training has been
ignored. Actually, it goes handin hand with; to ensure total employee effectiveness. In fact,
attitudinal part oftraining gives job- satisfaction and it will create a sense of belonging and
workculture. Building of new work culture for today’s globalization era will be themost urgent,
important and long drawn affair. The challenge of HRD would be to create an environment of
resilience; which can accommodate and assimilatesuccessfully, changes in systems structures,
technology methods etc. people’steam and collectivities would have to describe the right
meaning to the changeprocess .
Today, every organization is for Total Quality Management (TQM). Thereis a tremendous race
to achieve ISO certification. Terminologies like TQM,productivity improvement, and kaizen have
become watchwords of the businessand industrial organizations. To face the new challenges of
globalization,managers and workers understand the value of training. Training practices
wouldobviously envisage and all round training and development of personality of theworkers.
In the absence of adequate training and development efforts, there may by frustration,
dissatisfaction towards job and apathy among the workforce, thus,training practices at
shopfloor level is very important for the purpose of workersinvolvement. Training activities at
shopfloor level should gear up to bring aboutchanges in attitudes of workers and not merely try
to improve their skills.
Training should be given to all workers in the company. Management mustbe willing to provide
“space” for workers to participate and contribute channels ofcommunication. Free
communication removes the hurdles in the grievancehandling procedure. It will be effective
and quick. To achieve workers’involvement, it is necessary that the management style puts a
strong focus on the“human side”. An open environment provides opportunity to the workers to
contribute and develop a sense of pride. There is a need for a “Nurturing” style to faster team
work and respect for every member.
Bass has identified three factors which necessitate continuous trainingin an organization. These
factors are technological advances, organizationalcomplexity, and human relation. All these
factors are related to each other.
Training is a continuous process and comprehensive system by itself. Asstated earlier, of all the
factors of production, man has the highest priority and isthe most significant factor of
production and plays a pivotal role in areas ofproductivity and quality. If we think deeply over
the meaning of term,“manpower” or “human resources,” it is obvious that man is an individual
humanbeing distinguishable physiologically. He possesses a highly developed mind, akeen and
perceptive intellect and exalted soul. The word ‘manpower’ combinesthe words ‘man’ and
‘power’, which refers to the power-physical, mental,intellectual and spiritual inherent in
him.Progressive organizations know that change due to globalization isinevitable and must be
managed effectively and creatively. Thus, manyorganizations are making efforts to remain
flexible in order to accommodatechange. New principles of personnel management/
development are therefore,turning towards shared vision, building teams, internal customer
orientation etc.Industrial sector is changing with the dramatic changes in technology,
productionprocess and quality of products. This is turn calls for simultaneous changes in
theskills, responsibilities, and attitudes of the workers. This necessitates training toworkers
through HRD programmes.
Survival and success of any industrial organization depends on its people.HRD through training
deals with human aspect. Human resource is important inimproving the productivity and
productivity depends upon the quality theworkforce and quality of workforce depends upon
the achievement, orientation,motivation, participatory abilities professional skills,
organizational commitment,responsiveness to change etc. following factors play an important
role in upgrading the quality of human resource and bringing about desired productive
behavior in the workforce i.e.
1) knowledge
2) skills
importance.
In the past, people and personnel were seen as expenses that must beminimized and
controlled. In the context of emerging human resource modelsworkers have to be viewed as
assets that require investment.Here, it is necessary to know about the new environment
created by HRD;
4) skill boundaries to go
5) Exposure to potentials
The role of ‘training’ through HRD programmes in meeting the above stated factors are
examined below
In fact, it will be to our advantage if this concept is encourage, so that, in casethe foreign
partners chose to leave at any time, the industrial organizationscould survive. In fact, the
emphasis on workers contribution to organizationswithout restriction of roles and departments
is encouraged trough the training of Total Quality Management (TQM)
5) Exposure of Potentials:
This is the most fundamental principle of the ‘training’. Here, the efforts of the HR manager will
be to – unshackle the minds of the workers and make them to know the total processes and
problems and also make them realize and come out with their full potential as over a long
period of limited working, they could be thinking of their ability to be limited. Many
organizations today are utilizing these tools to coping with globalization.
A training need is the gap between the knowledge, skill and attitude thatthe job demands, and
the knowledge, skills and attitudes already possessed by thetrainee. It exists at all levels of the
organizations. It is only an employee on one orthe other aspect which changes whether one is
growing a new chairman or asinstructing an operator, given knowledge skill and attitudes or the
chosen criteriaaround which all jobs based in the assessment of training needs. It is possible
toover stress the need for overall view if the company s aims, objectives and man power needs,
given the exercise that determines the priorities for implementing
There are three major area in which the staff displays such gaps asknowledge skills and attitude
that the job demands and the knowledge, skills and attitudes already possessed.
1) To match the employee specifications with the job requirements and organizational needs:
when their performance in their present position does not match up with the required
standards this could not be a fault of their own E.g.:-new job.
2) Organizational viability and the transformation process when the requirement of job changes
due to changing circumstances
3) When the present job Indus job holder to the change the job created which can be filled up
only through training.
7) Change in job assignment: - training is also necessary when the existing employee is
promoted to the higher level in the organization and when there is some new job or
Occupations due to transfer. Training is also necessary to equip the old employee with the
advance disciplines, techniques or technology.
Human resources are the life blood of any organization. Only through well trained personnel,
can an organization achieve its goals. At a glance, we find that training gives the following
results:
2.Its increase productivity and profitability, reduces cost and finally enhances
3. Prevents obsolescence.
The training should be proved more effective if it is need base and it will give the positive
impact on both industrial development and human resource development:
A Needs Assessment is a systematic exploration of the way things are and the way they should
be. These "things" are usually associated with organizational and/or individual performance.
Why design and conduct a Needs Assessment? We need to consider the benefits of any Human
Resource Development (HRD) intervention before we just go and do it:
TRAINING PROCESS
Evaluation of Result
Principles Of Training
A successful training programme presumes that sufficient care has been takento discover areas
in which it is needed most and to create the necessary environmentfor its conduct. The
selected trainer should be one who clearly understands his jo band has professional expertise,
has an aptitude and ability for teaching, possesses apleasing personality and a capacity for
leadership, as well-versed in the principlesand methods of training, and is able to appreciate
the value of training in relation to an enterprise.
No one can dispute the role and importance of training in imparting knowledge and
information. It is often said the experience is best method of learning. Training can never
substitute experience but certainly shorten the period required for experiencing. Training
causes learning, there fore, to make it more effective, the fooling essentials or principles of a
good training programme must be noted.
2) Progress Report: Research has demonstrated that people learn faster when they are
informed of their progress by means of examinations or through the instruction’s
comments providing the trainee with progress reports facilitates the learning process.
3) Active Involvement: Learning is most efficient when the learner is involved in the
process rather than just listening is more complete if he actually performs the task to be
learned in the subject matter presented to him in form of theories and concepts through
case studies, laboratory, experiments, classroom discussion and role playing.
4) Instructions in part: Rather than presenting the whole training program at one time, it is
better to break instructions down in to parts, thus crating a series of sub goals for the
learner.
7) Highly qualified, Experienced and matured persons must provide training with a
balanced personality. Expert trainers command lot of respect and attention from the
learners.
8) Ideal Place: There must be an ideal place of training however; the place of training
depends up on a number of factors. If it is on the job training then it is to within the factory
premises. Off the job training should be preferably be provided outside the company
premises.
9) Training Period: It should be neither too long nor too short period; trainee does not get a
chance to learn much.
In order to achieve the company objectives, Human Resource Development undertakes the
following activities:
4. Remuneration of employees.
Mode of Appointment:
The appointment to various points shall be made in the following manner:
By Direct Recruitment:
a. The qualifications for direct recruitment shall be such as specified in the staffing pattern.
b. The appointment shall be made according to the merit list drawn at the time of selection.
c. All appointments except to class-IV services shall be made on the recommendations of the
selection Committee consisting of the following:
By Promotion
a. Appointment by promotion to the next higher post in the respective discipline in any
category shall be made on the basis of ‘Seniority-cum-Merit’ from amongst the employees
working in the lower category having at least five years service on the said post in the steel
Industry.
By Transfer:
a. By permanent transfer of services of surplus staff of company the terms & conditions as
Prescribed by company and adopted by the Board from time to time subject to the approval of
Register.
b. By permanent transfer of an employee on his own request and upon the terms & conditions
as prescribed by the compnay and adopted by the board from time to time subject to the
approval of Registrar.
COMMENCEMENT OF SERVICE:
Services shall be deemed to have commenced from the working day on which the employee
reports for duty. If he reports for the duty in the afternoon’ the services shall be deemed to
have commenced from the following day.
ATTENDANCE AND LATE COMING:
No employee shall enter or leave the premises of the Establishment accept by the gate or gates
meant for this purpose.
An employee who is off his duty or has resigned or has been discharged or declared by the
competent Medical Authority to be suffering from any contagious or infectious disease, shall
immediately leave the premises of the Established and shall not enter any part of it, except with
the express permission of the competent authority.
All employees shall be liable to be searched both at the time of entry and exit at the main
entrance of the Establishment by an authorized person of the same sex with due dignity.
If more than one shift is working, the employee shall be liable to be transferred from one shift
to another.
SENIORITY:
The seniority of an employee under these rules shall be determined in a particular category of
post on the basis of the length of service on that post provided that in the case of employees
appointment by the direct recruitment which join within the period specified in the order of
appointment or within such period specified by direct recruitment who join with in the period
specified in the order of appointment or within such period as may from time to time be
extended by the appointing authority, subject to a maximum of one month from the data of
order of appointment, the order of merit determined, shall not be disturbed. Provided further
that in the case a candidate is permitted to join the service after the expiry of the said period of
one month, his seniority shall be determined from the data he joins the service.
Training and development (T&D) encompasses three main activities: training, education,
and development. Garavan, Costine, and Heraty, of the Irish Institute of Training and
Development, note that these ideas are often considered to be synonymous. However, to
practitioners, they encompass three separate, although interrelated, activities:
Training: This activity is both focused upon, and evaluated against, the job that an
individual currently holds.
Education: This activity focuses upon the jobs that an individual may potentially hold in
the future, and is evaluated against those jobs.
Development: This activity focuses upon the activities that the organization employing
the individual, or that the individual is part of, may partake in the future, and is almost
impossible to evaluate.
The "stakeholders" in training and development are categorized into several classes. The
sponsors of training and development are senior managers. The clients of training and
development are business planners. Line managers are responsible for coaching, resources,
and performance. The participants are those who actually undergo the processes. The
facilitators are Human Resource Management staff. And the providers are specialists in the
field. Each of these groups has its own agenda and motivations, which sometimes conflict
with the agendas and motivations of the others.
The conflicts are the best part of career consequences are those that take place between
employees and their bosses. The number one reason people leave their jobs is conflict with
their bosses. And yet, as author, workplace relationship authority, and executive coach, Dr.
John Hooverpoints out, "Tempting as it is, nobody ever enhanced his or her career by
making the boss look stupid." Training an employee to get along well with authority and
with people who entertain diverse points of view is one of the best guarantees of long-term
success. Talent, knowledge, and skill alone won't compensate for a sour relationship with a
superior, peer, or customer.
2. To make informed personnel decisions regarding promotion, job changes, and termination
3. To identify what is required to perform a job (goals and responsibilities of the job)
4. To assess an employee's performance against these goals
5. To work to improve the employee's performance by naming specific areas for improvement,
developing a plan aimed at improving these areas, supporting the employee's efforts at
improvement via feedback and assistance, and ensuring the employee's involvement and
commitment to improving his or her performance.
All of these goals can be more easily realized if the employer makes an effort to establish the
performance appraisal process as a dialogue in which the ultimate purpose is the betterment of
all parties. To create and maintain this framework, employers need to inform workers of their
value, praise them for their accomplishments, establish a track record of fair and honest
feedback, be consistent in their treatment of all employees, and canvass workers for their own
insights into the company's processes and operations.
A small business with few employees or one that is just starting to appraise its staff may choose
to use a prepackaged appraisal system, consisting of either printed forms or software. Software
packages can be customized either by using a firm's existing appraisal methods or by selecting
elements from a list of attributes that describe a successful employee's work habits such as
effective communication, timeliness, and ability to perform work requested. Eventually,
however, many companies choose to develop their own appraisal form and system in order to
accurately reflect an employee's performance in light of the business's own unique goals and
culture. In developing an appraisal system for a small business, an entrepreneur needs to
consider the following:
1. Size of staff
4. Measuring performance/work
4.REMUNERATION OF EMPLOYEES
Employee Remuneration refers to the reward or compensation given to the employees for their
work performances. Remuneration provides basic attraction to a employee to perform job
efficiently and effectively. Remuneration leads to employee motivation. Salaries constitute an
important source of income for employees and determine their standard of living. Salaries
affect the employee’s productivity and work performance. Thus the amount and method of
remuneration are very important for both management and employees.
There are some drawbacks of Time Rate Method, such as, it leads to tight supervision,
indefinite employee cost, lesser efficiency of employees as there is no distinction made
between efficient and inefficient employees, and lesser morale of employees.
Time rate system is more suitable where the work is non-repetitive in nature and emphasis is
more on quality output rather than quantity output.
There are some drawbacks of this method, such as; it is not easily computable, leads to
deterioration in work quality, wastage of resources, lesser unity of employees, higher cost of
production and insecurity among the employees.
Piece rate system is more suitable where the nature of work is repetitive and quantity is
emphasized more than quality.
BONUS:
Employees shall b entitled to payment of the Bonus under the payment of Bonus Act, 1965 as
amended or re-enacted from time to time.
MEDICAL BENEFITS:
An employee, as and when covered under the PSI Act/Scheme, shall get medical benefits as
provided there in. An employee not covered under the PSI Act/Scheme shall be entitled to
medical benefits as may be decided by the board from time to time with the concurrence of the
compnay
ALLOWANCE:
Dearness Allowance, Additional Dearness Allowance, House Rent Allowance, City
Compensatory Allowance, Rural Allowance and Other Compensatory Allowance Shall be
Admissible to the Employees of the Life Insurance as per the Decision of the Board with the
concurrence of the company.
In case of death of an employee while in the service of company his family members shall be
entitled to the following benefits/ facilities at the rates/scales and on the teams & conditions as
approved by the board.
Ex-gratia grant. a. House Rent Allowance. b. Encashment of P. leaves. c. Priority for employment
of window/dependent of deceased employee. d. Special Ex-gratia grant to the family members
of an employee of the compnay Killed by terrorist action.