Process guide to update Bank and

PAN details HR Service Centre

Follow the below steps to update your bank and

PAN details in HR Service Centre.

Payroll Document Internal

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 I. Steps to update your bank details in HR Service Centre.
 Login to HRSC with your system user id and password

https://psa-hrservicecenter.ent.cgi.com/psp/cmprd/?cmd=login

 Click on Bank account under Payroll (Non-N.Am.)

 Click on Continue

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  Under Bank Code type first 4 letters of the bank name or first 4 digits of your
IFCS code ex: HDFC, ICIC or CITI and click on search. Bank name will appear in
the bank list.

 Click on the Bank Code

 Enter the last 7 digits of your IFSC code for Example : If IFSC code is
“ICIC0006254” enter only “0006254” under the Bank Branch ID and click on
Search.

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  If the Bank Branch ID is listed in HRSC database, you will be able to view it under
the list.
 If the bank branch ID is not listed in the database you need to raise a case in HRSC
selecting the category type >>> Data Personal Info and Specialty Type >>> Bank
details/Direct Deposit in the home page under Case Management by providing the
specific branch details.

 Once the bank branch ID is added by HRSC team, you will be notified via HRSC
case with in five working days.
 After receiving the notification follow the above steps to update your bank details.

 Click on Bank Branch ID

 Enter the Bank Account number as per your bank records or cheque book.
 Check the number of digits of your bank account, generally ICICI bank account
number has 12 digits, HDFC Bank account has 14 digits and CITI bank account
has 10 digits. Refer your bank details and update it correctly to avoid rejection.
 Enter the name as per bank records under Account Name.

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  Do not change the currency code and Funds going to a non U.S Bank
 Click on Save

Other points to be noted :-

1. Incorrect bank details will lead to rejection, please ensure that you check your bank
records and update it correctly.
2. If your bank account is inactive or frozen or KYC is pending, please coordinate with bank
and have it rectified to avoid rejection.
3. If your name as per bank and as per CGI records differs, please have the name changed
in bank records matching with CGI records to avoid any rejection.
4. There should not be any special characters (like space, - * or / etc.,) entered in the
account number or name, this will lead to rejection.
5. Cutoff date of revising the bank details is 20th of the month, any changes made after 20th
will be considered for salary transfer in the subsequent month.
6. For new joiners refer the mail from INPayroll and update it within the due date mentioned
in the communication.

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 7. In case of any salary rejection due to various reasons, you will get a communication from
Payroll team with in two days from date of salary transfer.

II. Follow the below steps to update your PAN details in HR

Service Centre.
If you have not submitted the copy of PAN card during the onboarding process follow the below
steps to update in HRSC with in 20th of the month.

 Raise a case in HRSC selecting the category type >>> Data Personal Info and
Specialty Type >>> National Identifier in the home page under Case Management
by uploading the scanned copy of the PAN card.

Internal
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