‘yto2a, 10:32AM Gmail - Your Google Support Inquiry: Case IO [#-2066000035873] Mi Gmail David Ro juez Mon, Jan 8, 2024 at 10:38 AM To: crdrodriguezre@gmail.com Google Hi David, Thank you for contacting the Google support team. Greetings for the day! This is Ivy,, Ill be handling your case. !'m more than glad to offer my support regarding the query that you've reached to us, as per our chat, | can see that you are having issues with the subscription. Here are the details of our conversation, which you wanted 10:39:20 Ivy: Ivy joined the conversation ed the conversation 10:39:31 David Rodriguez: David Rodriguez j 10:39:34 Ivy.: Welcome! Your Case ID is 4-2066000035873. Refer to this if you need to contact us again. By the way, the chat will stay open for 24 hours after your last message. If you step away for any reason, you can come bback to this chat 10:40:12 David Rodriguez: Good moming! 10:40:20 Ivy.: Hil | am Ivy.. | see that you're trying to cancel your subscription. | can help you with that. Can you please tell ‘me the subscription you want to cancel?” 10:40:46 David Rodriguez: Lifetime Package 20% off (NeuraNation - Brain Training) 10:40:51 Wy: 1 see. Thanks forthe information 10:41:39 Ivy. can see you want to cancel the subscription, please dont worry I will help you with this issue. 10:41:46 David Rodriguez: Thank you! 10:42:48 Wy: You're weleome. 10:44:59 Ivy: I can see there is 1 Month subscription - APP & Web (NeureNation - Brain Training) and its cancelled already. 10:45:17 David Rodriguez: No, | am no! talking about that one. 10:45:40 David Rodriguez: GPA.3324-3558-2683-22611 10:45:50 David Rodriguez: | am talking about this transaction 10:46:52 Ivy: Okay, let me check it for you, right away. 10:48:13 Ivy-: Could you please allow me 3-5 minutes as | look into this for you? ntps:mal google. comimaliis0/2k=570"¢6b0008view=pt&search=all&permthid=theae-:1787544751092B504688simpI=msg-:1787S5¢4751092850068 1‘yto2a, 10:32AM Gmail - Your Google Support Inquiry: Case IO [#-2066000035873] 10:48:19 David Rodriguez: ok 10:50:29 Ivy: Thank you for patiently waiting 10:51:05 Ivy: I got the details for you, Should | go ahead and cancel the subscription for you, David? 10:51:18 David Rodriguez: Yes, please 10:53:04 Ivy: Thanks for confirming 10:56:11 Wwy: Please stay connected 10:56:31 David Rodriguez: Sure 10:56:33 Ivy: Could you please allow me 3-5 minutes as | look into ths for you? 10:56:52 David Rodriguez: Sure. | wll be here. | have your chat open in my second screen 11:00:11 Ivy: Okay so | got the details, and | can see that from our end it's reflecting as a one time purchase, not ‘Subscription 11:00:42 David Rodriguez: So, what can | do to get a reinbursment? 11:01:22 Wy.: And we are unable to cancel the sub scription, but if you want I can try to inate a refund request for you 11:01:32 David Rodriguez: Please 11:01:43 Wy. Suro, | will do that for you, David 11:02:40 David Rodriguez: Thks! 11:02:01 Wy.: Ihave submitted, the refund request for you 11:03:05 Wvy: Your refund request is under review. If approved, you won't have access to this content. The refund will be ‘made to the form of payment you used to make the purchase. You'll receive a confirmation email about your refund status within 4 business days. 11:02:26 David Rodriguez: Thank youl! 11:03:33 Wy: You're weleome. 11:03:40 Iwy.: Do you have any other questions for me now? 11:03:44 David Rodriguez: May you please email me this conversation? 19:02:56 Wwy.: Sure I will send you an email 11:04:00 David Rodriguez: Thks! 11:04:03 Wy. You're welcome, ‘1:04:26 Wy. | should be thanking you for the patience and cooperation shown over the chat 11:04:35 Ivy-: A short survey will appear in this chat window, please stay connected. We'd love to hear your feedback about our interaction today and overall experience with Google, 11:04:38 Ivy.: Thanks for contacting Google - it was a pleasure chatting with you. Bye, take care of your health and loved ones! God bless you! 11:04:44 Ivy.: Have a wonderful day ahead! 11:04:47 Ivy: Ivy. left the conversation 11:04:47 Ivy.: Thanks for chatting! Let us know how we did: [redacted survey URL] 11:04:47 Ivy. Ivy, ended the conversation ntps:mal google. comimalis0/2k=570'4560008view=pt8search=all&permthidhread- 178754475 10928504588simpl=msg-+1787544751092850468 2/3‘yto2a, 10:32AM Gmail - Your Google Support Inquiry: Case IO [#-2066000035873] Ifyou have any query, you can reply back and | would be able to help you via email If you need support via chat then you can initiate a chat using the chat link. We would be happy to help. Within 48 hours of our last interaction, you may receive a short survey through email. We'd love to hear your feedback about our interaction today and your overall experience with Google support. Thanks! by. The Google Support Team Google Help Center © Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA ntps:mal google. comimalis0/2k=570'45b0008 view=pt8search=all&permthid=hread- 178754475 10928504588simpl=msg-+1787544751092850468 3/3