LAMPIRAN DATA PENELITIAN

LAMPIRAN OUTPUT MINITAB

1. UJI NORMALITAS

2. UJI MULTIKOLINEARITAS
Coefficients

Term Coef SE Coef T-Value P-Value VIF

Constant 1,995 0,812 2,46 0,016

Z_Kepuasan Konsumen 0,9140 0,0313 29,22 0,000 1,14

X1_Kualitas Layanan 0,0084 0,0255 0,33 0,743 1,12

X2_Perceived Quality 0,0518 0,0298 1,74 0,085 1,07

3. UJI HETEROKEDASTISIDAS
 4. UJI HIPOTESIS

a. Pengaruh Kualitas Layanan Terhadap Loyalitas Penumpang Go-jek.

Model Summary
S R-sq R-sq(adj) R-sq(pred)
2,92329 9,53% 8,61% 5,55%

Analysis of Variance
Source DF Adj SS Adj MS F-Value P-Value
Regression 1 88,24 88,237 10,33 0,002
X1_Kualitas Layanan 1 88,24 88,237 10,33 0,002
Error 98 837,47 8,546
Lack-of-Fit 11 62,85 5,714 0,64 0,788
Pure Error 87 774,62 8,904
Total 99 925,71

b. Pengaruh Perceived Quality Terhadap Loyalitas Penumpang Go-jek.

Model Summary
S R-sq R-sq(adj) R-sq(pred)
2,95817 7,36% 6,41% 3,50%

Analysis of Variance
Source DF Adj SS Adj MS F-Value P-Value
Regression 1 68,13 68,133 7,79 0,006
 X2_Perceived Quality 1 68,13 68,133 7,79 0,006
Error 98 857,58 8,751
Lack-of-Fit 9 106,19 11,799 1,40 0,201
Pure Error 89 751,38 8,443
Total 99 925,71

c. Pengaruh Kualitas Layanan dan Perceived Quality Terhadap Kepuasan Konsumen

Model Summary
S R-sq R-sq(adj) R-sq(pred)
2,96496 12,65% 10,85% 7,13%

Analysis of Variance
Source DF Adj SS Adj MS F-Value P-Value
Regression 2 123,46 61,732 7,02 0,001
X1_Kualitas Layanan 1 72,00 72,000 8,19 0,005
X2_Perceived Quality 1 31,03 31,029 3,53 0,063
Error 97 852,73 8,791
Lack-of-Fit 64 686,56 10,727 2,13 0,010
Pure Error 33 166,17 5,035
Total 99 976,19

d. Pengaruh Kepuasan Konsumen Terhadap Loyalitas Penumpang Go-jek.

Model Summary
S R-sq R-sq(adj) R-sq(pred)
0,919549 91,05% 90,96% 90,67%

Analysis of Variance
Source DF Adj SS Adj MS F-Value P-Value
Regression 1 842,844 842,844 996,78 0,000
Z_Kepuasan Konsumen 1 842,844 842,844 996,78 0,000
Error 98 82,866 0,846
Lack-of-Fit 10 8,173 0,817 0,96 0,481
Pure Error 88 74,693 0,849
Total 99 925,710