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Student: ___________________________________________________________________________
1. In the context of the origins of management, Wu Qi, a Chinese general, discussed the importance of planning and leading in
his book The Art of War.
True False
2. In the context of the origins of management, the emergence of the Hawthorne Effect drove managers to strive for further
growth.
True False
3. Management could not emerge as a formal discipline even after the industrial revolution ended.
True False
4. In the context of the classical approaches to management, the systematic management approach led to widespread production
efficiency.
True False
5. Lillian Gilbreth focused on the human side of management and was interested in how job satisfaction motivated employees.
True False
02-1
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
True False
7. Sociotechnical systems theory helps a manager make a decision by developing formal mathematical models of a problem.
True False
8. Research on sociotechnical systems theory was a precursor to the total quality management (TQM) movement.
True False
9. If one does not anticipate change and adapt to it, one’s firm will not thrive in a competitive business world.
True False
10. Change continually creates both new opportunities and new demands for lowering costs and for achieving greater innovation,
quality, and speed.
True False
11. In 1776, _____ discussed control and the principle of specialization with regard to manufacturing workers.
A. Douglas McGregor
B. Max Weber
C. Frederick Taylor
D. Abraham Maslow
E. Adam Smith
02-2
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
12. _____ refer(s) to reductions in the average cost of a unit of production as the total volume produced increases.
A. Smoothing
B. Buffering
C. Systematic management
D. Economies of scale
E. Quantitative management
13. _____, founded in the late 19th century, was one of the first university programs to offer management and business
education.
14. Around _____, the Greeks recognized management as a separate art and advocated a scientific approach to work.
A. 4000 BC
B. 500 BC
C. 400–350 BC
D. 1100 BC
E. 2000 BC
15. In the context of the origins of management, throughout history, most managers operated by a(n)
A. trial-and-error basis.
B. organizational behavior basis.
C. scientific management basis.
D. bureaucracy basis.
E. contingency basis.
02-3
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
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"Not before lunch," said the Great Man. He turned to the
detective. "On the face of it the matter should prove a simple one,
Kenly, but just at present it is beyond our combined intelligence to
fathom it. Late on the fifteenth—a Tuesday, wasn't it, Markham?—a
cypher cablegram containing important information came into this
office. The despatch was de-coded——"
"By myself," interrupted the Permanent Secretary.
"Placed in a despatch case which was sealed in the usual way
and forwarded by King's Messenger to me," continued Sir Gadsby. "I
received the case, broke the seals myself, and retained the despatch
in my own possession."
"Yes," said the detective, as the Great Man paused.
"The despatch related to the recent trouble in the South Pacific,
the German affair," remarked the Permanent Secretary, "and next
morning there was wild excitement on the Stock Exchange, and later
in the day the newspapers published full details of the trouble, much
to our embarrassment."
"H—m," said the detective, "I suppose you want me to find out
who gave the show away?"
"Your perspicacity is wonderful, Kenly," remarked the Great Man
drily and the Permanent Secretary smiled. "At present, Markham, I
know, suspects me of 'giving the show away,' as you put it, and if I
didn't know Markham I should be compelled to suspect him. We are
really the only two possible suspects."
"H—m," said the detective a second time before remarking
deprecatingly, "The despatch passed through the hands of a third
person. I think you mentioned a King's Messenger?"
"I sealed the despatches with my own hands," remarked the
Permanent Secretary. "And the seals were intact when I took the
case from Captain Marven's hands," added the Great Man.
The detective hazarded another suggestion.
"Is it quite impossible that the information might not have
reached the Stock Exchange and the newspapers from an external
source?"
"So far as we can ascertain, quite impossible," replied the
Permanent Secretary. "We have ascertained that no cable was
received in London which could in any way have related to the affair
before the publication of the news."
"It seems to me," said the Great Man briskly, "that even if we
cannot get direct evidence as to the source through which the
information leaked out, we should at least be able to come to some
sort of conclusion if we knew the names of the parties who must
have benefited by the Stock Exchange operations."
"I see," said the detective. "Well, Sir Gadsby, I'll do my best to
find that out for you."
"I know you will, Kenly," said the Great Man. "But not a word to
anyone; and, while I think of it, I'll write a note to the Commissioner
and ask him to allow you to report directly to Markham here, and to
devote your whole time and attention to this business."
"Very good, Sir Gadsby," said the detective, and the interview
ended.
When alone with the Permanent Secretary, Inspector Kenly
asked every question which occurred to his active brain, but he
elucidated nothing more than the very simple facts with which he had
already been made acquainted, and when he left the Foreign Office
it was with no very hopeful feeling of being able to lay his hand on
the culprit. It is true that there had occurred to him the glimmering of
a possibility as to who might have been responsible for the
disclosure. The despatches had been in the possession of a third
party, in the possession of Captain Marven, the King's Messenger,
for seven or eight hours; and Inspector Kenly had no particular
reason for believing that official locks and seals were more inviolable
than any other locks and seals if submitted to the gentle
manipulation of an expert. But he had met Captain Marven in the
course of his official life, and what he had seen of him led him to
credit the reputation for perfect probity and honour which the King's
Messenger held in the eyes of the world.
"I should have liked an easier job," grumbled Inspector Kenly to
himself. "Another failure to find out anything coming on top of my
failure to get the slightest clue to the mystery of the Flurscheim affair
will make the Chief think that I am getting past my work. However,
it's no use worrying because I'm not possessed of the gift of
divination. What is, was to be," with which philosophic reflection he
stepped aboard a 'bus bound Citywards, and, while engaged there in
his investigations, the Great Man, having finished preparing his list of
answers for the day's sitting of Parliament, carried off the Permanent
Secretary to lunch with him. They enjoyed their meal none the less
because they had unloaded the cause of their vexation upon the
broad shoulders of Detective Inspector Kenly.
CHAPTER X
A NEW VIEW OF THE FLURSCHEIM ROBBERY