Talent Acquisition Project

PartI

Matt Gyimadu
mgyimadu@conesotgac.on.ca
Contents
Organizational Analysis............................................................................................................................2
Overview.............................................................................................................................................2
Job Analysis.............................................................................................................................................3
Job Description....................................................................................................................................4
Job Specifications................................................................................................................................5
KSAOs..................................................................................................................................................6
Organizational Analysis
Overview
Intact Insurance is a Canadian in insurance company based out of Toronto, Ontario and specialises in
property and casualty insurance. By market share, it is the largest insurance provider in Canada with
over 4 million customers. It has gained this position through natural growth and over 18 mergers and
acquisitions over the history of the company. Intact also has international operations and has over
29,000 employees across all its businesses.

Mission and Values

Intact’s mission statement is: “We are here to help people, businesses and society prosper in good times
and be resilient in bad times”

Intact’s Core Belief is: “People are at the heart of our organization – and of our success. How we do
things is just as important as what we achieve. We are a purpose-driven company based on values and a
belief that insurance is about people, not things.”

Intact’s values are: Integrity, Respect, Customer-driven, Excellence, Generosity

(Intact Financial Corporation, 2022) (Intact Financial Corporation, 2022a)

Goals & Vision

Currently Intact has outlined its goals for the next 10 years in its strategic Roadmap. It has 2 main goals:
to achieve a 10% NOIPS (Net operating income per share) and to achieve a 500bps annual return on
equity.

It has focused on 5 key (business) strategies to achieve this goal:

- Expanding its leadership position in Canada

- Strengthen its leading position in the UK & Ireland
- Build a Specialty Lines Leader
- Invest in our people
- Invest in our community

(IFC., 2022)

Business strategy

Expanding Leadership position in Canada Build a Specialty Solutions Leader

- Achieved through “consolidation” of the - Consolidation of the specialty market

P&C insurance market through (M&A)
consolidation (M&A) - Focusing on marine and specialty
- Investment in customer experience property
- Scaling up - Tailoring insurance programs to serve
- Use of digital technologies customers globally
Strengthen its leading position in the UK & Ireland

- Mergers and Acquisitions

- Consolidating services offered (minimising exposure)
- Optimization of underwriting –
- Implementation of new technologies

(Intact Financial Corporation, 2023b)

Design and structure

Intact Insurance is a corporation with 4 main business lines; its P&C insurance in Canada, its Global
Specialty Line, and its UK insurance line. Intact uses a divisional structure and has a CEO for the company
of as a whole and 3 CEOs who each head each of its 3 divisions. In addition, the company has 11 other
members of its executive team. The company is governed by a board of directors that comprises of 13
members.

Functions and processes

As an insurance company, its key revenue generating function is underwriting. In order to do this in a
profitable manner it has a number of other “core” functions to support its underwriting. Key among
them is its claims management/ customer service and actuarial / risk management functions.

Strengths and Weaknesses

Currently Intact’s strengths are that it has a strong balance sheet and disciplined risk management
practices. Because of this it still remains profitable despite recent negative environmental conditions
such as increased inflation and increased natural disasters. Its finances have also been bolstered by the
M&A that it has recently done in Canada, the US and the UK. Intact is also well positioned to continue its
current consolidation efforts and to increase its market share in North America’s growing insurance
industry. (Intact Financial Corporation, 2023a), (Intact Financial Corporation, 2022)

One of the company’s weaknesses is that it is strongly concentrated in the Canadian Market. Though it’s
acquisition of RSA in the UK as alleviated some of this concern the company is still venerable to Canada’s
economic condition. “As a result, Intact’s financial results are subject to general regulatory, legal,
economic, demographic, competitive and other conditions in Canada”. A recent example of this is the
increase of interest rates and natural disasters that have happened in Canada recently, which made
Intact miss its Q2-2023 financial target.

(Intact Financial Corp SWOT Analysis, 2023)

Job Analysis
Determining the job duties/tasks/responsibilities of this position was done mainly through the use of
existing documentation due to lack of access to HR mangers. (Catano et al., 2019) As a starting reference
point, the NOC description, Career Handbook and Job Bank Manuals for human resource managers on
the Government of Canada website were used. This provided a good starting point as it listed the
activities that HR Managers broadly carry out across all industries as researched by the government.
Next, the existing job descriptions for Managerial roles at Intact were reviewed. While only one job
description was specifically for the role of HR manager, the job descriptions of three other managerial
roles within the company were revied and cross referenced with each other. Points that overlapped/were
similar with each other were included. More specific attention was paid to the job description that was
specifically for the HR Manager role. Additionally, HR Manager job descriptions from posting in similar
industries (e.g. insurance, finance, banking) were looked at.

Lastly based on the organizational analysis consideration was made for tasks duties that may be
required when mergers and acquisitions take place. Intact has been active and intentional in their
acquisitions of brokerages in Canada and internationally. Having an HR manager with knowledge and/or
experience in M&A would be a strong asset. Along with that, a manager that has experience/ knowledge
of regional mobility practices would be an asset. In order to determine the duties/tasks/responsibilities
related to this posting for managerial positions in HR relation to regional mobility and M&A were
reviewed.

Further to the method above, the analysis was view by employee that has experience as both a recruiter
and HR generalist (current) at Intact Insurance. Though not a manager, the were able to verify and add
to some of the duties competencies that their manager exhibits and that HR looks for in the managers
they hire for other departments.

Job Description
Tasks/ Duties/ Responsibilities

Performance Management
 Organize and coach the Human Resource Consultants to excel in their position
requirements.
 Develop the team members’ skills by measuring performance, providing feedback,
and seizing development opportunities.
 Lead and supervise the tasks of the Human Resource Consultants
 Conducts 1-on-1 consulting/coaching with consultants on performance
 Ensure that consultants have resources, competencies and awareness required to
carry out their role
 Assesses manager’s training and development needs and ensures that managers
receive training required to improve and sustain successful performance.
 Actively participates in the performance evaluation process by coaching
managers/supervisors, assisting with performance development plans, and following
up on those plans.
 Establish/maintain strategic initiatives that encourage of self-directed work and
empowered teams/individuals
 Engage in individual career and succession planning

HR project and Programs

 Work with the Director to develop and implement key HR initiatives, practices, and
policies across Intact’s various departments
 Work with the Director in ensuring the HR initiatives, practices, and policies are
aligned and consistent with Intact’s objectives.
 Collaborates in the execution, implementation, and/or operation of HR programs
  Improves the processes, workflows, and documentation of the HR department
 Maintain service levels by organizing, monitoring workflow, and adjusting priorities to
ensure high levels efficiency and productivity.
 Enhance business strategies and initiatives by identifying and implementing
systematic solutions to inefficacies
 Advise and assist other departmental managers on interpretation and administration
of personnel policies and programs
Maintaining Employee Relations

 Provides guidance to ensure that issue resolution processes are effective, and
consistent with respect to employee issues, policies, and practices
 Constructs/maintains effective employee communication channels at Intact
 Reviews progressive discipline documentation for accuracy and consistency, and is
accountable for determining appropriate action
 Creates/maintains policies to acknowledge employee problems or concerns in a
timely manner
 Ensures escalated employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources
 Communicates performance expectations to HR team in accordance with job
descriptions for each position
 Establish strong relationships with internal stakeholders to understand their needs,
expectations, and issues

Managing Legal and Compliance Practices

 Understands and promotes Intact values and compliance with HR policies
 Identifies/assesses needs to mitigate potential risks by collaborating with the Legal
team
 Ensure compliance of all Provincial/Federal laws and Intact policies and procedures

M&A / Change Management experience (nice to have/preferred )

- Experience in handling the HR aspects of M&As
- Experience in assessing talent to be retained or potentially laid off in a M&A and
ensuring relevant legislation is adhered to
- Conduct thorough due diligence to identify risks, opportunities, and synergies related
to HR Services

(Employment & Social Development Canada, 2023), (Innovation, Science & Economic Development
Canada, 2015), (HR Manager Jobs (with Salaries) 2023, n.d.-a) (HR Manager Jobs (with Salaries) 2023,
n.d.-b) (HR Manager Jobs (with Salaries) 2023, n.d.-d)

Job Specifications
Education

Minimum educational Requirement + Field of study

 Up to High School or
equivalent
Minimum of three (3) years
x Minimum of five (5) years
Trade certification or
Minimum of eight (8) years
equivalent
4 yr. degree or equivalent
1 yr. certificate or equivalent
3 yr. diploma/degree or
equivalent
4 yr. degree plus professional
certification or equivalent
x 2 yr. diploma or equivalent
3 yr. diploma/degree plus
professional certification or
equivalent
Post graduate degree (e.g.
Masters) or equivalent

(Employment & Social Development Canada, n.d.)

Field of study

Post Secondary studies related to the role (human resources, business etc.)

Masters or CHRP designation is preferred

Designation related to mobility an asset (GMS, CGMP etc) is preferred

Experience

In the following areas:

o In a similar management role in the HR field

o Coaching and developing employees
o Consulting with/ reporting to senior management
o Developing and successfully implementing HR policies
o Demonstrating leadership and influence in a large organizational setting

KSAOs

Performance Management
- How to implement and utilize an appraisal system for HR consultants
- How to set achievable high-performance goals for team
- How to identify the strengths/weaknesses of team members and
develop/improve them
- How to take charge and successfully lead a team
- Ability to plan, coordinate and determine the work of others
- Effective communication and social skills
Technical
- Experience using HRIS management software
- Experience with insurance related software and terminology
 - Intermediate-Advance knowledge of Excel
- Ability to compile and analyze performance analytics/metrics
Analytical
- Ability to interpret, communicate and apply relevant provincial/federal
legislation
- Ability to interpret, communicate and apply relevant HR polices and
procedures to employees and stakeholders
- Ability to create and review HR polices to ensure they are in compliance with
laws/regulations
- Ability adjust/pivot plans on short notice while meeting the objectives of the
department/company
- Excellent problem-solving skills and ability to think outside the box
-
Communication
- Ability to communicate effectively with team members regarding
performance/expectations
- Ability to communicate in a timely, clear and effective manner with senior
management and stakeholders
- Ability to present periodic reports on HR projects/ initiatives
- Ability to communicate effectively/share information with other
managers/departments
Independence of Action
- Ability to set independent/team goals and objective
- Ability to work with minimal oversight
- Adjust work of self/team in order to meet shifting priorities of the team
organization
- Excellent problem-solving skills

(Unit Manager, HRdirect Service Center, 2022)

Competencies

- Strong understanding of insurance HR challenges and requirements as the occur in the

insurance industry
- Excellent problem-solving and conflict resolution skills.
- Ability to exercise confidentiality in managing sensitive information
- Ability to analyze regulations and policies ensuring regulatory compliance.
- Strong communication and negotiation skills.
- Ability to adapt HR strategies to meet the changing demands of the insurance market.

Performance

- Performance of the role will be measured against individual and team KPIs
- Semi-annual feedback from both senior management and subordinates will be used as a
performance indicator
- Achievement of HR projects and objectives in a timely and efficient manner
- Provide regular status reports and updates to senior management or performance/projects
Working Conditions / Environment

- Standard office environment. Duties mainly performed at desk (Daily)

- Travel to other sites may occasionally be required (infrequently)
- Occasionally may have to deal with disgruntled/ angry/ frustrated employees (Infrequently)

(Employment & Social Development Canada, n.d.)

 References

(Catano et al., 2019)

Catano, V. M., Hackett, R. D., & Wiesner, W. H. (2019). Recruitment and selection in Canada. 7 th

Employment, & Social Development Canada. (2023, June 2). View unit group 10011 – Human
resources managers. Government of Canada. https://noc.esdc.gc.ca/Structure/NocProfile?
objectid=E8gLPUtmVgc9v5NEm22n3NmAqUcT97HpsPohrrVny0Y%3D

Intact Financial Corp SWOT Analysis. (2023). Intact Financial Corporation SWOT Analysis, 1–6.
https://web-p-ebscohost- com.conestoga.idm.oclc.org/bsi/pdfviewer /pdfviewer?
vid=5&sid=afe02bf5-967e-4e46-960c-f763091a83bc%40redis

IFC. (2022, May 11). MANAGEMENT PROXY CIRCULAR 2022 Notice of Annual Meeting of
Shareholders. Intactfc.com. https://cdn.intactfc.com/presentations/Intact_MPC-
2022_E_RGB_apr01_clean-FINAL-ua.pdf

(Innovation, Science & Economic Development Canada, 2015)

Innovation, Science, & Economic Development Canada. (2015, August 28). Human resources
management. Canada.Ca.
https://www.canada.ca/en/services/business/hire/humanresourcesmanagement.html

Intact Financial Corporation. (2022, November 2). Board and Leadership. Intact Financial
Corporation. https://www.intactfc.com/corporate-governance/board-and-leadership

Intact Financial Corporation. (2023a, August 2). Intact Financial Corporation reports Q2-2023
results. PR Newswire. https://www.newswire.ca/news-releases/intact-financial-corporation-
reports-q2-2023-results-803908690.html

Intact Financial Corporation. (2023b, August 3). Q2-2023 INVESTOR PRESENTATION.

Intactfc.com. https://cdn.intactfc.com/presentations/Q2-2023-Investor-Presentation-1.pdf

(Manager, Diversity, Equity & Inclusion, 2022)

Manager, Diversity, Equity & Inclusion. (2022, September 16). Intact Careers.
https://careers.intactfc.com/ca/en/job/R137502/Manager-Diversity-Equity-Inclusion

(Unit Manager, HRdirect Service Center, 2022)

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https://careers.intactfc.com/ca/en/job/R137754/Unit-Manager-HRdirect-Service-Center

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(HR Manager Jobs (with Salaries) 2023, n.d.-d)

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