Ramandeep Singh

Subject Matter Expert | Trust and Safety | Data-driven

Operations Leader

About Me

Diligence, perseverance, and optimism encapsulate my

professional ethos. I am an ardent observer and an adept
learner. My competencies include client service delivery and
relationship building, team leadership, strategic planning, and
My Contact experienced operations management. I'm a detail-oriented
operations analyst who strives to drive efficiency and
rmndpss@gmail excellence while enhancing performance.
+91 88720 87320
Professional Experience
Ublock Sector 24, Gurgaon
HRY(122002) Bytedance India Pvt. Ltd. | SME | Trust & Safety Operation
https://www.linkedin.com/in/ July 2020 – December 2023
ramandeep-singh-1019701a1/
Key responsibilities:
Utilize team of 25 professionals, each with varying
Hard Skill roles and responsibilities.
WFM Process Strategy and Tools Development
Trend analysis and reporting Maintaining SLA, Workflow Management, Resource
Data mining and analysis Utilization
Reporting and documentation Realtime monitoring, Floor Support, Policies
Stakeholder Managment Clarification, Quality Audits and Quality Calibrations.
Micrsoft Excel, Word and Contact Centre Workflow Management
Powerpoint Successfully managed projects related to WFM,
ensuring effective governance, adherence to
Workflow Management
timelines, and achievement of project objectives.
DataPower Provided strong leadership and direction,
contributing to the development and maintenance of
Soft Skill high team morale within the WFM domain.
Observation Bytedance India Pvt. Ltd. | Content Moderator | Trust &
Decision making Safety
Communication Feb 2019 – July 2020
Emotional Intelligence Key responsibilities:
Maintaing SLA and Team Understanding client policies and guidelines and making
Management decisions based on them.
Reviewing user reports regarding website content
Education Background Identifying improvement opportunities in workflow and
suggesting solutions
Bachelor of Technology 1st Divison Liaising effectively with other internal and client teams
Punjab Technical University
Achievements
Completed in 2018

Higher Secondary Certificate 2020 Won WOW Award for adding child labour
Certificate in Non Medical with 71% policy control.
from HSBE 2013 District Level Competition 2nd runner Up in
Completed in 2013 Badminton
Certifications
Secondary School Certificate
from HSBE with 73% Power BI | SQL | Python | Excel | Statstics | Project Management |
Completed in 2011 Mastering Key Performance Indicators (KPIs)