GLOBAL SUPPLIER

HEADLINEMANUAL
CAN
Dated:GO
Revision 6
HERE
3-April-2023
Document: GSM-06 Date 2021
GOODYEAR CONFIDENTIAL. page 1
GOODYEAR CONFIDENTIAL.
TABLE OF CONTENTS
1.0 Introduction………………………………………………….…………………………..……..…….4
1.1 World-Class Leaders
1.2 Purpose and Scope of the Manual
1.3 Strategy Road Map
1.4 Goodyear Better Future Framework
1.5 Confidentiality
1.6 Sustainability
2.0 Interaction…………………………………………………….…………………………..…...….…..6
2.1 Communication
2.2 Manual Location
2.3 Access to the Manual
2.4 Reference Manuals, Standards and Training
2.5 Purchase Order (PO)
2.6 Goodyear Supplier Code of Conduct
2.7 Supplier Information System (SIS) (if applicable)
3.0 General Information……………………………………………..……………………………….….9
3.1 Raw Materials / Indirect Product Compliance and Strategy (if applicable)
3.2 Statutory and Regulatory Compliance
3.3 Government Compliance
3.4 Business Continuity / Resilience
3.5 Supply Chain Management (SCM)
4.0 Suppliers Defined………………………………………….………………………….………..…..11
4.1 Definition: Raw Material Supplier (see section 5.0 for specific requirements)
4.1.1 Tire Materials (Materials)
4.1.2 Tire Components (Components)
4.1.3 Processed Materials
4.2 Definition: Indirect Supplier (see section 6.0 for specific requirements)
4.2.1 Indirect Product (example)
4.2.2 Indirect Service (example)
5.0 Raw Material Supplier Requirements……………..…………………………………….……13
5.1 Raw Material Compliance
5.1.1 Quality Management System (QMS)
5.1.2 Other Management Systems
5.1.3 Laboratory Management System (LMS)
5.1.4 REACH Compliance (if applicable)
5.2 Raw Material Approval
5.2.1 Source of Supply (SOS)
5.2.2 New Supplier / Location / Raw Material Audit (if applicable)
5.2.3 Process Flow Diagram and Production Control Plan
5.2.4 Potential Failure Mode and Effects Analysis (PFMEA) (if applicable)
5.2.5 Production Part Approval Process (PPAP) (if applicable)
5.2.6 Change Control and Notification
5.3 Raw Material Inventory
5.3.1 First-In-First-Out (FIFO)
5.3.2 Shelf Life
5.3.3 Level Control
Document: GSM-06 GOODYEAR CONFIDENTIAL. page 2
 5.4 Raw Material Quality
5.4.1 Conforming Performance (metric)
5.4.2 Performance Goal (zero (0) nonconforming)
5.4.3 Nonconforming (CAR / NCR, Material Reject, Alert)
5.4.4 Disposition of Nonconforming and Suspect
5.5 Raw Material Delivery
5.5.1 On-Time Performance (metric)
5.5.2 Performance Goal (100% on-time)
5.5.3 Poor Delivery / Shipping Performance
5.5.4 Change Requirement
5.6 Raw Material Packaging, Labeling and Traceability
5.6.1 Packaging
5.6.2 Labeling
5.6.3 Traceability by Lot / Batch Size
6.0 Indirect Supplier Requirements…………………………………………………………….….24
6.1 Indirect Compliance
6.1.1 Quality Management System (QMS)
6.1.2 Laboratory Management System (LMS) (if applicable)
6.2 Indirect Approval
6.3 Indirect Quality
6.4 Indirect Delivery
7.0 Compliance Verification (all suppliers as applicable)……………………….………………..26
7.1 Compliance Audits (by Goodyear)
7.2 Surveillance Audits (by the supplier’s accredited third-party certification body)
8.0 Repercussions of Poor Performance (all suppliers as applicable)…………….……….…27
8.1 Future Sourcing Decisions / Supplier Development
8.2 On-Site Audit / De-Sourced (Source of Supplier (SOS) removal)
9.0 Improvement (all suppliers as applicable)………………….………………………….…….….27
9.1 Continual Improvement
9.2 Lean Enterprise
9.3 Six Sigma
10.0 Revision History……………………………………………………………………………..……..28

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 3

1.0 Introduction
1.1 World Class Leaders
Goodyear is committed to selecting suppliers that are willing to work with us to achieve the highest levels
of quality, on-time delivery and increased value through continual improvement.

Goodyear serves consumer, commercial and off-highway original equipment (OE) and replacement tire
markets world-wide. We are looking for suppliers that are striving to be world-class leaders and that can
ensure timely and quality supply to meet Goodyear’s needs.

Note: Wherever the name Goodyear appears in the Global Supplier Manual (this “Manual”), it is to be
interpreted as encompassing The Goodyear Tire & Rubber Company and its subsidiaries worldwide.

1.2 Purpose and Scope of the Manual

Purpose: We realize that one of the key strengths of any successful relationship is communication, which
was the purpose for developing this Manual. This Manual provides you with information concerning our
requirements and processes. It is an important tool and should be used whenever questions arise
concerning our expectations.

If your questions are not answered by the information contained in this Manual, please send your question(s)
to: Global Supplier Quality Leader Electronic mail: sis_admin@goodyear.com

Scope: This Manual applies to those categories of Raw Materials and Indirects listed in Section 4.0 and the
companies involved in supplying them to Goodyear. Those companies are referred to throughout this
Manual as “suppliers”. Nothing in this Manual limits additional applicable requirements under any law,
purchase order (PO), agreement or otherwise. Suppliers must comply with all such requirements and are
fully responsible for the quality of their Raw Materials and Indirects.

1.3 Strategy Road Map

Goodyear relies on a standard of excellence and statement of values that we call our Strategy Roadmap. It
provides the guiding principles of our organization. Collectively, our philosophies and beliefs define who we
are as a company. They are the foundation for every business decision we make and every action we take.

Our Strategy Roadmap defines Where We Focus, How We Work, and How We Win. For additional
information regarding our Strategy Roadmap, please contact your Procurement representative.

1.4 Goodyear Better Future Framework

Goodyear is committed to ethical and sustainable practices to protect the planet and people; giving back to
the community; providing a safe, diverse, and healthy workplace; and engaging associates in these efforts.
In 2018, Goodyear launched Goodyear Better Future, our corporate responsibility framework that is a
cornerstone of our business strategy and an important part of the company’s culture. The Goodyear Better
Future framework helps to ensure that corporate responsibility is integrated into all levels of the company,
promotes communication and awareness, and drives alignment with Goodyear corporate strategy and high-
priority topics. The Goodyear Better Future framework can be found on our website under the following link,
and for additional information please contact your procurement representative.

https://corporate.goodyear.com/us/en/responsibility.html
Document: GSM-06 GOODYEAR CONFIDENTIAL. page 4
 1.5 Confidentiality
Please note that Goodyear material / technical specifications and production related information are
Goodyear confidential and proprietary information.

1.6 Sustainability
One of the pillars of the Goodyear Better Future framework focuses on sustainable sourcing, which is
centered on sustainable raw materials and sourcing, and supply chain management. The Goodyear team
actively seeks sustainable material options that deliver product performance while meeting our high
standards of quality and safety. To advance Goodyear’s sustainable material use, our teams work to
investigate new alternative raw materials and incorporate innovative solutions.

Goodyear suppliers are expected to comply with Goodyear’s applicable sustainability policies and
requirements, including those set out in its Supplier Code of Conduct and the sustainability policies linked
at supplier.goodyear.com.

1.6.1 Sustainability Goals & Ambitions

An overview of Goodyear’s sustainability goals and ambitions can be found here:

https://corporate.goodyear.com/us/en/responsibility/our-goals.html

Goodyear reports on the progress it is making toward achieving these ambitions in its annual Corporate
Responsibility Report. The most recent Goodyear Corporate Responsibility Report can be found here:

https://corporate.goodyear.com/us/en/responsibility.html

1.6.2 Sustainability Policies and External Platforms

Links to selected sustainability requirements are set out below. These do not limit applicable
agreements or other requirements.

Supplier Code of Conduct:

https://supplier.goodyear.com/code

Natural Rubber Procurement Policy:

https://supplier.goodyear.com/docs/resources/goodyear_natural_rubber_procurement_policy.pdf

Soybean Oil Procurement Policy:

https://supplier.goodyear.com/docs/resources/goodyear_sustainable_soybean_oil_policy.pdf

Note: Goodyear may also use a third party platform to assess suppliers’ Environmental Sustainability
Governance (ESG) capability.

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 5

2.0 Interaction
2.1 Communication
Suppliers are required to be able to communicate verbally and in writing using the English language for
corporate and day to day operations. Regional languages are also used to support regional business and
may be required for this purpose.

Suppliers globally are expected to have the capability to send and receive electronic communication in
accordance with Goodyear requirements and applicable industry standards. Traditional EDI or web-based
EDI are acceptable means of electronic communication for shipment information required under this
Manual (i.e., ASN / COA).

Note: Electronic mail (e-mail) and facsimiles are not acceptable means of electronic communication for
submitting shipment information, certificates of analysis (COA) or compliance documentation under this
Manual.

2.2 Manual Location

The latest version of this Manual can be found:

1) Through the SIS Portal under: Home > Audits / Certificates > GSM 06
2) Through the SIS Library > Supplier References / Forms
3) On the Supplier Portal at: supplier.goodyear.com in the Resource Library

2.3 Access to the Manual

Suppliers, for each of their covered locations as described below, have access to this Manual at
supplier.goodyear.com and, once onboarded, in SIS. Suppliers are also notified of revisions to this Manual
at a location level. All locations that provide covered Raw Materials and Indirects (see section 4.0) to
Goodyear are required to have access and adhere as applicable to this Manual.

2.4 Reference Manuals, Standards and Training

This Manual refers to reference manuals and standards regarding our expectations. Copies of these
documents and training are available through the Automotive Industry Action Group (AIAG) by going to
www.aiag.org.

2.5 Purchase Order (PO)

Suppliers are required to identify Purchase Order (PO) item numbers on shipping paperwork, Certificate of
Analysis (COAs), and packing slips. Additional identifying information that is requested on the PO (i.e., key
list and item number) should be noted on the receiving and packing slips and may be defined as part of the
inspection test data. Suppliers that use a third party (warehouse distributor) when shipping material, must
ensure that the third party shows the original PO on the shipping documentation.

2.6 Goodyear Supplier Code of Conduct

The Goodyear Supplier Code of Conduct helps to ensure that Goodyear does business with suppliers that
share Goodyear’s commitment to ethical and sustainability standards and business practices. People and
companies that supply covered Raw Materials and Indirects (see section 4.0) to Goodyear must comply with
Document: GSM-06 GOODYEAR CONFIDENTIAL. page 6
 the principles set out in the Code, as may be amended by Goodyear from time to time. The Code can be
found using the link provided in Section 1.5.2 above.

2.7 Supplier Information System (SIS) (if applicable)

Access to our Internet-based communication system for specific suppliers is provided initially during the
approval process and instructions are available in the SIS Library for requesting additional user access.
Goodyear uses SIS to monitor and help ensure supplier compliance to Goodyear, customer specific, and
regulatory requirements.

Note: SIS is protected from unauthorized access by data encryption, user ID, password and router / firewall
protection.

If assistance is needed for any reason, please contact:

Global Supplier Quality Assurance

Electronic mail: sis_admin@goodyear.com

Suppliers are responsible for compliance, including ensuring all manufacturing plant locations, including
contracted manufacturing locations, are accurately listed in SIS and are aware of, and comply with, the
applicable requirements of this Manual.

SIS is used as our two-way communication tool for electronically uploading, approving, confirming, issuing,
posting, acknowledgement, entering, and storing of information. All data, once received, becomes the
property of Goodyear, and cannot be altered, or retrieved by the supplier.

Supplier activities in SIS:

1. Request access for users that are accountable and responsible to complete the following actions
(2 through 13).

Note: We prefer that you obtain access for at least two individuals (one for the primary user and one
for the backup user) for each location. If you decide to request access for only one user and share
the access between the primary and the backup, then Goodyear is not able to know who is making
the transactions.

2. Supplier Database Contact Information maintenance (Minimum: Main Plant Contact,

CAR User, GSQA User, Sales / Marketing Contact, and Product Safety Contact).

Note: Not required of sub-suppliers.

3. Uploading of valid Quality Management System (QMS) Certificates (if applicable).

Note: Agents / distributors and warehouses not breaking bulk is preferred but not required.

Note: Suppliers are required to upload certificates for out-sourced manufacturing locations (where
outsourced locations are approved by Goodyear).

4. Completing Self-Audits (if applicable).

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 7

 Note: For Indirect Product and Service suppliers with a QMS that is not registered, by an accredited
third-party certification body, to meeting the most recent version of the ISO 9001 standard.

Note: Suppliers are required to perform and complete self-audits of contracted manufacturing
locations.
5. Uploading of Control Plans (receiving through shipping) for all approved raw materials produced at
this location.

Note: Not required of agents / distributors and warehouses not breaking bulk.

6. Uploading of Compliance Documentation (e.g., REACH / Low PCA) (if applicable).

7. Acknowledgement of the Global Supplier Manual (SIS reference: GSM).

Note: Not required of sub-suppliers, unless requested. For the purposes of this Manual, references to
sub-suppliers includes those through Tier 2 to Goodyear.

Suppliers are required to provide acknowledgement in SIS for each location that provides covered
Raw Materials and Indirects (see section 4.0) to Goodyear. The acknowledgement confirms that the
supplier has received and understands the requirements of the Manual and / or updates.
Acknowledgement is required initially, as part of location qualification, and then periodically to
confirm location awareness of this Manual / updates. Suppliers are also required to distribute globally
to all approved and any future approved / acquired locations that do not have someone with direct
access to SIS.

8. Approval of Material Specifications, Test Methods, Certificates and Addenda (if applicable).

Individuals electronically approving material specifications and other requirements are responsible
for communicating these requirements, and revisions to these requirements, to the Goodyear
approved manufacturing locations within the supplier’s organization including (if approved by
Goodyear) out-sourced manufacturing locations.

Note 1: Approval of the material specification is your representation to Goodyear that you, or the
manufacturing facility represented, have the capability and intent to meet these requirements,
including the associated test methods and addenda.

9. Entering Advance Shipment Notification (ASN).

ASNs are required to be submitted prior to the shipment arriving at the Goodyear intended receiving
location.

Note 1: Shipping material past the expiration date requires prior approval from the responsible
Goodyear Technical group. If approval is given, you will receive an Out of Specification (OOS) variance
to then submit the ASN and COA.

Note 2: Suppliers are required to use the format established and assume responsibility for the
accuracy of the data submitted. When a supplier performs the final command to send this
information, this action is supplier’s confirmation to Goodyear of the completeness and accuracy of
the ASN. If a supplier would like to establish an Electronic Data Interface with the SIS service provider
to submit ASN / COA, please contact sis_admin@goodyear.com for further information.
Document: GSM-06 GOODYEAR CONFIDENTIAL. page 8
 10. Entering Certificate of Analysis (COA).

COAs for each production lot must be entered for each ASN, prior to shipment. If the COA is not going
to be available electronically prior to dock arrival at the receiving location, then the supplier is required
to email a copy of the COA to the Goodyear Supply Chain contact(s) at the receiving plant and follow-
up with the required data entry as soon as SIS submission is available.

Note 1: Suppliers are required to use the format established and assume responsibility for the
accuracy of the data submitted. When a supplier performs the final command to send this
information, this action is supplier’s confirmation to Goodyear of the completeness and accuracy of
the COA. Falsification of this data will result in de-sourcing; incorrect data may require reapproval
after appropriate corrective actions.

Note 2: Goodyear requires random sampling within a lot rather than a composite of several samples
taken from the lot. If you are averaging the random sampling results within a lot, then all results must
be within specification and you are required to enter the number of observations (n), standard
deviation, and minimum and maximum values.

11. Approval of Correction Action Request (CAR) Cost Recoveries.

12. Completion of Corrective Action Plans (8D).

13. Access to Capability Data of Shipped Material (which is generated using your COA data).

Data can be analyzed through Time Trends or Material Performance reports in SIS.

Note: Suppliers are required to provide statistically capable material, consistent with the material
initially submitted for approval.

3.0 General Information

3.1 Raw Materials / Indirect Product Compliance and Strategy
Raw Materials and Indirect Products (see Section 4.0) that are defined as chemical substances, mixtures,
articles, electronics, etc., by any applicable law or industry standard are required to be approved for use by
Goodyear. Applicable laws and standards include but are not limited to country and regional-level ones, as
well as the hazardous materials review process at the specific location.

Note 1: Throughout this Manual, references to applicable law (or to legal requirements or words of like
import) include all appliable federal, state, national, provincial, and local laws, rules, regulations,
requirements etc.

Note 2: “Approval for Use” must be obtained prior to the shipment of any material to any location.

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 9

 The following is required to be submitted for approval:

• Any Special Handling Precautions and Procedures

• Completed Chemical Information Request Form (CIRF) (upon request)
• Correctly labeled packaging following the national or regional (EU) legislation (and each shipment)
• Safety Data Sheet (SDS) in English as well as regional common language (also with each shipment)
• Extended Safety Data Sheet (eSDS) (upon request and where applicable)

Note 3: Hazardous Materials, with their accompanying labels and SDSs, may be acceptable for use, but the
review and approval processes are to facilitate Goodyear’s efforts to ensure that appropriate engineering
measures, protective equipment and / or precautionary measures are in place before these materials are
accepted for use.

When new information relevant to the safe use of the material becomes known to the supplier, appropriate
written notification and updated compliance materials (updated SDS for example) are required to be sent
by the supplier to each location receiving the material.

Suppliers must attach special handling precautions and labels, as required by applicable law, to the product
package, packaging and / or containers. Suppliers are required to package, label and ship in accordance
with all applicable laws.

Note 4: Hazardous Materials are to be labeled with the name or number as stated on the SDS and must
comply with applicable laws, including Hazardous Materials regulations.

3.2 Statutory and Regulatory Compliance

Suppliers are required to ensure that all covered Raw Materials and Indirects (see section 4.0) provided
conform to applicable law, including regulatory requirements, in the country of receipt, the country
of shipment, and the Goodyear identified country of destination, if provided. Goodyear defined special
controls for certain Raw Materials and Indirects subject to requirements under applicable law are to be
implemented and maintained as defined.

For covered Raw Materials and Indirects, Suppliers are required to obtain legally required registration and /
or notification of the material specification and its chemical composition in all countries in which they are
produced and shipped for use in Goodyear, and Goodyear authorized third-party locations.

Note 1: In countries or regions with chemical inventory schemes (for example REACH, KKDIK), suppliers
must disclose the Only Representative (OR) (if applicable) and must provide yearly substance volumes to the
OR for the OR to issue downstream user certificates to Goodyear. For more information on OR requirements
reference the European Chemicals Agency website at echa.europa.eu.

Note 2: Goodyear is committed to traceability of materials. Work is ongoing, and suppliers are engaged, as
applicable, to achieve our goals.

3.3 Government Compliance

Suppliers must conform, and they must require their sub-suppliers and out-source locations to conform to
government and / or legal requirements as referenced in specifications, drawings, contracts and / or
purchase orders (POs).

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 10

 Products ultimately sold, or services ultimately provided, under a government contract may render
suppliers and their sub-suppliers and out-source locations subject to government audit.

3.4 Business Continuity / Resilience

Suppliers must implement and maintain a business continuity process and plan to maintain resilience and
minimize the potential for loss. It should include strategies to effectively respond to all incidents and to
restore operations effectively in the event the Supplier is subject to any type of incident adversely affecting
continuity of operations.

Note: In the event of any incident of this kind, suppliers are required to notify Goodyear Procurement
within twenty-four (24) hours of the backup plan put in place to ensure supply.

3.5 Supply Chain Management (SCM)

SCM is the process of managing the procurement, movement, and storage of materials, parts and finished
goods (and the related information flows) throughout an organization through the timely and cost-effective
fulfilment of orders.

The Global Materials Management Operations Guidelines / Logistics Evaluation (MMOG / LE) is a global
standard of industry best practice for supply chain management processes. Its purpose is to establish a
common definition of supply chain management best practice to facilitate efficient and effective physical
and information flows between internal and external parties.

Suppliers are expected to assess their SCM process using the Materials Management Operations Guidelines
/ Logistics Evaluation (MMOG / LE) and to update it as needed to ensure best practices.

Note: Contact AIAG at www.aiag.org or Odette at www.odette.org for the most recent copy of the
Global MMOG / LE self-assessment and continuous improvement tool.

4.0 Suppliers Defined

Suppliers are defined as entities that are Raw Material Suppliers (Section 4.1) or Indirect Suppliers (Section
4.2) and that do one or more of the following (whether or not the entity is under PO or agreement with
Goodyear):

• Manufactures, produces, distributes or sells

• Coordinates logistics
• Takes control of Raw Materials or Indirect Products (e.g., warehouses)
• Provides a service

The content of this Manual is applicable to Raw Material and Indirect Suppliers and varies based on
whether the supplier is a Raw Material Supplier or an Indirect Supplier for the relevant supply.

4.1 Definition of a Raw Material Supplier

Supplier related to externally provided Materials, Components, or Processed Materials that become part
of, included with, or that may have a direct impact on the performance of, a tire. This includes, but is not
limited to, the following:

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 11

 4.1.1 Tire Materials (Materials):
1) Adhesives
2) Bleeder Cord (ISO 9001 Certification not required)
3) Chemicals
4) Compound Bags
5) Fabric
6) Fillers
7) Lubricants (i.e., Green Tire (Inside and Outside) (SIS Compliance required, see section 2.7)
8) Mold Release (SIS Compliance required, see section 2.7)
9) Paint (i.e., Repair, Blemish, Sidewall, Protective, Inspection, Bead ID and Stripping (Tread Ink)
10) Polymers / Natural Rubber
11) Printing Inks
12) Slab Dip
13) Steel

4.1.2 Tire Components (Components):

14) Bar Code / Tire Label / Sticker
15) Bead Staples
16) Foam
17) RFID Chips
18) Sensors
19) Studs

4.1.3 Processed Materials*:

20) Custom Service (Rubber Compound / Treatment / Tire Material)
21) Pre-Weighers (Tire Material)
22) Trans Loaders (Tire Material)

* Applies whether the processor supplies materials or provides a service that results in a processed
material, or any combination of these.

Tire Materials, Tire Components, and Processed Materials are referred to in this Manual collectively as
“Raw Materials”.

4.2 Definition of an Indirect Supplier:

Supplier related to externally provided products or services that do not directly become part of our tire, but
that may have a direct impact on Goodyear's product quality.

Examples:

4.2.1 Indirect Product: Tire Mold

4.2.2 Indirect Service: Calibration
Indirect Products and Indirect Services are referred to in this Manual collectively as “Indirects”.

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 12

5.0 Raw Material Supplier Requirements
5.1 Raw Material Compliance
Note: Raw Material Supplier requirements are based on industry standards (e.g., ISO 9001, IATF 16949, AS
9100, etc.), customer specific requirements, and Goodyear specific requirements. Suppliers are notified
of changes to compliance requirements as they happen through SIS (e.g., material specifications,
certificates, etc.) and as updates are made to this Manual.

5.1.1 Quality Management System (QMS)

Raw Material Suppliers are required to implement a documented QMS within their manufacturing plants
and offices of operations. This system is expected to be an active QMS that is part of the supplier’s
everyday business practices and is expected to include the control of sub-suppliers’ products,
processes and services that may have a direct impact on Raw Material quality. Suppliers are required
to be registered by an accredited third-party certification body, to meet the most recent version of the
ISO 9001 standard. Suppliers should aim to enhance customer satisfaction through the effective
application of the system, including processes for continual improvement of the system.

Note: We prefer that our Raw Material Suppliers be compliant to IATF 16949, and sub-suppliers be ISO
9001 registered, by an accredited third-party certification body, to the most recent standard and aim
to enhance customer satisfaction through the effective application of the system, including
processes for continual improvement of the system.

5.1.2 Additional Management Systems

Raw Material Suppliers are encouraged to implement the management systems listed below within their
manufacturing plants and offices of operations that meet the requirements of the latest standard.
These management systems, if implemented, are expected to be an active system that is part of the
supplier’s everyday business practices and is expected to include the control of sub-suppliers’ products,
processes and services. Suppliers should aim to enhance customer satisfaction through the effective
application of the system, including processes for continual improvement of the system.

Note: We prefer that our Raw Material Suppliers, and sub-suppliers, be registered by an accredited
third-party certification body, to these additional standards:

1) Environmental Management System (EMS)

2) Occupational Health and Safety Management System (OHSMS)
3) Information Security Management System (ISMS)
4) Energy Management System

5.1.3 Laboratory Management System (LMS)

Raw Material Suppliers with internal laboratories are required to implement an LMS, within their
manufacturing plants and operation, that meets the requirements of the latest ISO / IEC 17025 standard.
This system is expected to be an active LMS that is part of the supplier’s everyday business practices
and is expected to include the control of sub-suppliers’ products, processes, and services that have a
direct impact on test accuracy. Suppliers should aim to enhance customer satisfaction through the
effective application of the system, including processes for continual improvement of the system.

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 13

 Note: We prefer our Raw Material Supplier’s internal laboratories, and sub-suppliers’ internal
laboratories be ISO / IEC 17025 registered, by an accredited third-party certification body, to the most
recent standard and aim to enhance customer satisfaction through the effective application of the
system, including processes for continual improvement of the system.

5.1.4 Registration, Evaluation, Authorization and Restriction of Chemicals (REACH)

Compliance (if applicable)
Suppliers that supply Raw Materials subject to REACH are required to upload compliance
documentation into SIS. This is agreed to during the approval process and achieved through assigned
certifications that require upload of documentation to demonstrate compliance at defined intervals.

5.2 Raw Material Approval

5.2.1 Source of Supply (SOS)
Raw Material Suppliers must first be approved and added to the Source of Supply (SOS) by Goodyear, as
to each Raw Material to be supplied (and from each supplying location) before Goodyear Procurement
can start purchasing that Raw Material for manufacturing.

Prospective Raw Material Suppliers are required to submit a sample of each proposed Raw Material for
technical evaluation. They are also required to provide a larger quantity (volume and lots) for
manufacturing trials before they can be approved. Prospective suppliers may also be required to use a
third-party test lab to confirm that the Raw Material meets our specification. If a third-party test lab is
required, they must have a defined scope that covers the required testing and a certificate, by an
accredited third-party certification body, to meeting the most recent version of the ISO / IEC 17025
standard or national equivalent.

Note 1: Once added to the SOS, all Raw Material supplied going forward is required to be statistically
consistent with the approved sample and from the approved location. We can and do monitor statistical
capability of specific properties, based on the supplied COA data (calculated using a minimum of 30 data
points that do not exceed 12 months), that have been determined to have a potential impact on
processing and / or material consistency. If you have questions regarding the properties that are part
of the Cpk tracking, please contact your materials development representative within Goodyear. Our
statistical capability target is a Cpk > 1.33 and centered around the target (also known as Cpm or Taguchi
capability index).

Note 2: Outstanding quality and delivery / shipping performance including cost competitiveness and
excellent customer service is required. Poor performance in any of these key areas may result in
required corrective action(s) and sustained or significant events could result in the removal of the Raw
Material from the SOS. Also, see Repercussions of Poor Performance section 8.0.

5.2.2 New Supplier / Location / Raw Material Audit (if applicable)

Goodyear may elect to conduct an audit in connection with its consideration of a new Raw Material
Supplier / location / Raw Material for approval. Reasons for an audit may include, but are not limited to:

1) A new potential supplier that we have never done business with before.
2) A current supplier’s new manufacturing or tolling location.
3) A new manufacturing / production line.
4) A new technology acquired by a supplier.
5) A supplier that we have not done business with for more than five (5) years.
Document: GSM-06 GOODYEAR CONFIDENTIAL. page 14
 Note: Raw Material Suppliers are required to provide written corrective and preventive action
responses for all issues identified in connection with the audit within thirty (30) calendar days from the
close of the audit. A reasonable amount of time is allowed for the implementation of corrective and
preventative actions that take longer than thirty (30) days. The audit is uploaded in SIS once the initial
corrective action plan is provided and is considered closed only after the Goodyear lead auditor has
approved all corrective and preventive action responses. The result of the audit is a recommendation
to proceed or not proceed with the approval process.

5.2.3 Process Flow Diagram and Production Control Plan

Raw Material Suppliers are required to establish and maintain a process flow diagram and production
control plan for all processes in their manufacturing plants, warehouses (reloading, repackaging, and
breaking bulk) and out-sourced manufacturing locations for all Raw Materials produced. These
documents are expected to be living documents and updated as improvements are identified, and
corrective actions are implemented to reduce levels of risk. These documents are required to be
available during an audit.

Note 1: The inspection / testing points, along with the bottleneck of the process are expected to be
identified on the process flow diagram.

Note 2: Refer to the AIAG published Advanced Product Quality Planning and Control Plan (APQP) manual
for control plan requirements and the preferred format.

Statistical techniques are expected to be used, when appropriate, and documented on the production
control plan. These techniques are to be used to reduce variation and to improve process and material
consistency, and to be both proactive (anticipate and address issues before they become problems) and
reactive (respond to address issues after they become problems) to achieve continuous improvement.

Note 1: Statistical techniques apply to both continuous and batch (one piece) processes.

Note 2: Refer to the AIAG published Statistical Process Control (SPC) manual for the various
techniques.

5.2.4 Potential Failure Mode and Effects Analysis (PFMEA) (if available)
We prefer our Raw Material Suppliers to establish and maintain a potential FMEA for all processes in
their manufacturing plants, warehouses (reloading, repackaging, and breaking bulk) and out-sourced
manufacturing locations for all Raw Materials produced. This document should be a living document
and updated as improvements are identified, and corrective actions are implemented to reduce levels
of risk. If established, this document is required to be available during an audit.

Note: Refer to the AIAG published Potential Failure Mode and Effects Analysis (FMEA) manual for all
potential FMEA requirements and the preferred format.

5.2.5 Production Part Approval Process (PPAP) (if applicable)

PPAP submission may be required of any Raw Materials Supplier. Notification of this requirement is
provided by Goodyear.

Note 1: A Level Four (4) PPAP submission is required containing a completed Part Submission Warrant
(PSW) and Bulk Materials Checklist (BMC) which is used to define additional requirements (Refer to

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 15

 Appendix F - Bulk Material - Specific Requirements in the AIAG published PPAP reference manual for
more detailed information).

Note 2: In addition to the AIAG published PPAP reference manual, PPAP also refers to the following
AIAG published reference manuals: Advanced Product Quality Planning (APQP) & Control Plan, Potential
Failure Modes and Effects Analysis (PFMEA), Measurement System Analysis (MSA), and Statistical
Process Control (SPC).

5.2.6 Change Control and Notification

Raw Material Suppliers are required to proactively notify their Procurement contact, and if specified
below obtain approval from the appropriate Goodyear Innovation Center, for changes (proposed and
actual) that could impact the Raw Material or our final product. Each proposed change is required to be
submitted electronically for approval. All proposed changes are required to be managed by assuring
that verification and validation is completed as determined by Goodyear, and if applicable that approval
is obtained from the appropriate Goodyear Innovation Center, before the implementation of the change.
Current supply of material must be maintained until the required steps have been completed.

Goodyear, through its Global Material Development or other teams, assesses the potential effects of the
proposed change and determines if, and to what extent, verification and validation needs to be
completed to ensure compliance with requirements. Verification and validation could possibly result in
an onsite audit and PPAP resubmission if PPAP was initially required.

The following proposed changes require proactive notification and approval:

1. A proposed change to the production line / location and/or material / chemical composition of
Raw Materials compared to what was previously approved (example: any change that alters the
material statistically, SDS, or CIRF).

2. A proposed change to a material that was used to make the previously approved Raw Material
(examples: catalyst change, neutralizing solution change, binder change, solvent change etc.).

3. A proposed change to the manufacturing process compared to what was used to make the
previously approved Raw Material (examples: filtering method change, drying method change,
new plating line, new treating line etc.).

4. A proposed change in the test or inspection method (examples: new technique, new model of
equipment, advanced equipment, etc.).

5. A proposed new source of Raw Material from a new or existing supplier.

6. A proposed upgrade or rearrangement of existing manufacturing equipment.

7. A proposed sub-supplier change, regarding the proposed changes listed above (1 through 6).

8. A proposed change to the packaging of the Raw Material compared to what was previously
approved (examples: low melt bag material change, paper bag material change, super sack
material / design change, removing or reducing desiccant, changing humidity indicator types,
less shrink wrap used, etc.).

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 16

 In addition, the following actual changes require notification:

Note: Changes nine (9) through sixteen (16) below also require Goodyear Procurement notification of the
established action plan to keep our manufacturing processes running.

9. Inability to meet any part of the material specification.

10. Any issue that could possibly result in missed shipments or could possibly affect our
manufacturing processes or product quality (examples: quality issue, labor issue, capacity
issue, manufacturing issue, etc.).

11. Any sub-supplier issue that could possibly result in missed shipments or could possibly affect
our manufacturing processes or product quality (examples: quality issue, labor issue, capacity
issue, manufacturing issue, etc.).

12. Nonconforming material that was shipped.

13. Material that is not in compliance with country specific or legal requirements (i.e., REACH) was
shipped.

14. Lapse or discontinuation for any reason of a Management System Certification (e.g., Quality
Management System (QMS), Laboratory Management System (LMS), etc.).

15. Company ownership and / or name change.

16. Material trade name change.

Note: Company ownership changes, company name changes, and material name changes are updated
in SIS without material re-approval if there are no changes to the manufacturing locations or
manufacturing processes.

5.3 Raw Material Inventory

5.3.1 First-In-First-Out (FIFO)
In order to assist in inventory control practices related to FIFO, Raw Material Suppliers are required to
ship Raw Materials, whenever possible, in the order manufactured when fulfilling purchase orders (POs).

Note: Raw Material Suppliers are also required to use an inventory management system to optimize
inventory turns and ensure stock rotations, such as FIFO of feedstock materials, in process materials,
and finished Raw Materials.

5.3.2 Shelf Life

Raw Material Suppliers are required to ensure shipment and receipt of Raw Materials with enough shelf
life remaining for use based on the age limits defined on the material specification. Raw Materials must
be received with an excess of forty-five (45) days remaining in its shelf life.

Note 1: Shipments containing more than three (3) production lots are to be minimized, regardless of
shipment method.

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 17

 Note 2: Specific Raw Materials allow for extended age limits through collaboration with the Global Raw
Materials team. Suppliers are responsible for obtaining approval prior to shipping expired or about to
expire material.

5.3.3 Level Control

Raw Material Suppliers are required to obtain prior approval from Goodyear Procurement before
sending Raw Materials beyond what is required on the Purchase Order (PO).

5.4 Raw Material Quality

5.4.1 Conforming Performance (metric)
Raw Material Suppliers are required to provide conforming Raw Materials, in compliance with this
Manual and any purchase orders (POs) or agreements, in all locations, so that our operations remain
uninterrupted and issue free globally.

Note: Raw Materials shipped to our manufacturing locations are required to meet the material
specifications and any addenda, along with any other required properties or aspects of the material
(e.g., form) that could affect the processing and / or quality of our tire.

5.4.2 Performance Goal (zero (0) nonconforming)

Quality performance is monitored based on the total rejections issued, with the expectation that zero
(0) nonconforming material is received.

5.4.3 Nonconforming (CAR / NCR, Alert, Material Reject)

Raw Material Suppliers that provide nonconforming Raw Materials are issued a CAR through SIS with
one of the following issue types: Corrective Action Request (CAR) / Non-Conformance Report (NCR),
Material Reject or Alert that requires acknowledgement from the supplier and may require a Corrective
Action Plan (CAP) including an 8D (Corrective and Preventative Action) response. This includes non-
conformances that affect the Raw Material directly and other non-conformances such as those related
to packaging or documentation requirements.

A CAR, regardless of the issue type, requires the Raw Material Supplier’s acknowledgement of receipt
and may require a CAP with or without an 8D response to be provided in SIS based on the timeline below.
If an 8D response is required, the CAP response form provided in SIS should be used or the supplier’s
form that contains at least the same amount of information.

8D requirements are as follows:

• The initial response (receipt acknowledgement) back to the manufacturing plant or the Goodyear
representative that issued the CAR is required within twenty-four (24) hours based on the reported
time of the issue. The initial response may be communicated verbally and / or by email and should
include containment actions and immediate corrective actions taken. If an 8D is required then the
completion of the first three (3) sections of the form ([D1] through [D3]), and at a minimum what
containment actions are being taken should be provided directly to the issuing plant.

Note: If the issue type is an Alert, and only requires acknowledgement, the response is required in
SIS within forty-eight (48) hours. The expectation is that the issue is addressed and not repeated.
If repeated, a CAP is required on the future CAR.
Document: GSM-06 GOODYEAR CONFIDENTIAL. page 18
 • The final response (closure request) back to the manufacturing plant that issued the CAR is
required within thirty (30) calendar days based on the reported date of the issue. Completion of
the next six (6) sections of the form ([D4] through [D8]) is required, and should include a completed
3X5 Why Analysis, for the final response. If more time is required to complete the corrective action
plan response, continued updates are required every ten (10) calendar days thereafter via written
communication to the issuing manufacturing plant, until the issue is corrected, and the preventive
action is implemented and verified to be effective.

Note: If the final response is not received within thirty (30) calendar days, and more time was not
agreed upon by Goodyear, then the supplier may be required to attend a face-to-face meeting to
present its corrective action plans, implementation timing plans and effectiveness verification
plans.

• The issue is considered closed only after the 8D response has been accepted in SIS by the issuing
manufacturing plant.

Note: In some cases, a manufacturing plant trial and / or an on-site audit may be required to verify
and validate the effectiveness of the corrective and preventive action(s) implemented.

A CAR that includes a Material Reject, where the plant has remaining inventory of the nonconforming
Raw Material, requires the supplier to provide a disposition for the nonconforming / suspect Raw
Material within ten (10) calendar days from the acknowledged receipt of the issue. If the nonconforming
lot(s) are to be returned, then a Return Material Authorization (RMA) number from the supplier is
expected, but not required. Return authorization is to be provided to the shipping and receiving
department of manufacturing plant that issued the Material Reject.
Note: If disposition is not provided by the supplier within thirty (30) calendar days, the receiving plant
may arrange to have the Raw Material returned to the supplier’s manufacturing location at the supplier’s
expense.

A CAR / NCR, requiring a Corrective Action Plan (CAP) including an 8D response may be issued for,
but not limited to:

a) Any nonconformances which could affect the quality of our product:

• Not meeting any part of the material specification

• Damaged material (examples: wet, bent, etc.)
• Foreign material present (example: contamination)
• Incorrect material received due to mislabeling
• Material received past the shelf life

b) Any nonconformances which could affect our manufacturing process:

• Damaged packaging
• Incorrect packaging
• Incorrect material form

c) Repeat occurrences, from the same manufacturing location, for the same issue that did not
require an 8D response in the past.
Document: GSM-06 GOODYEAR CONFIDENTIAL. page 19
 d) Not following the Change Control and Notification requirements (refer to section 5.2.6 for the
details).

A CAR / NCR, requiring a Corrective Action Plan (CAP), but not an 8D response may be issued for, but
not limited to:

a) Any non-conformances which do not affect the quality of our product:

• Slight change to the material form (example: clumping)

• Suspect material that meets the material specification (example: color difference)
• Foreign material that has a known contamination source (example: work glove)
• Material flow issue
• Material received with not enough shelf life remaining

b) Any non-conformances which do not affect our manufacturing process:

• Correct material received but mislabeled

• Slightly damaged packaging with no damage to the material
• Inadequate packaging
• No test samples provided with shipment

c) Three (3) repeat occurrences for the same Alert from the same manufacturing location, for the
same issue.

d) Any other failure to comply with a Manual requirement.

An Alert that may require a Corrective Action Plan (CAP), but not an 8D response may be issued for,
but not limited to:

a) Minor issues which do not affect the quality of our product:

• Material characteristic issue not specified in the material specification

• Shipment missing the COA
• Commercial issue
• Plant trial issue

b) Minor issues which do not affect our manufacturing process:

• Not enough shrink wrap

• Carrier issue (examples: where Goodyear paid the freight, FOB origin, etc.)
• Information errors (examples: wrong lot number provided on paperwork, missing
information on the COA, safety symbol missing from paperwork, etc.)

5.4.4 Disposition of Nonconforming and Suspect

Nonconforming and suspect tires that were produced with nonconforming / suspect Raw Materials are
to be dispositioned. All associated costs are the responsibility of the supplier and are communicated
through SIS by means of a Cost Recovery within the relevant CAR.

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 20

 Cost Recoveries are issued for, but not limited to:

• Analysis
• Downtime
• Increased production costs
• Labor
• Loss of material
• Rework
• Scrap
• Shipping costs to maintain business continuity
• Storage
• Testing
• Tire warranty cost in case of adjustment

5.5 Raw Material Delivery

5.5.1 On-Time Performance (metric)
Raw Material Suppliers are required to deliver / manage inventory levels (e.g., through vendor managed
inventory, where used) or be ready to ship (if we are responsible for the transportation) Raw Materials
on-time, per the Purchase Order (PO) or agreement so that our manufacturing locations globally remain
uninterrupted.

Note: On-time delivery performance reflects the supplier’s ability to deliver / ship material so that it
arrives at our manufacturing locations on the expected receipt date, or if applicable, to manage
inventory levels between the designated minimum and maximum values by the Goodyear receiving
location.

5.5.2 Performance Goal (100% on-time)

Performance is measured by Procurement and / or Supply Chain / Material Planning as an on-time
percentage (%) and the goal is to maintain one hundred percent (100%) on-time delivery / Shipping
performance.

5.5.3 Poor Delivery / Shipping Performance

Failure to perform, including failure that results in the stoppage of our manufacturing process requires
a Corrective Action Plan (CAP) including an 8D (Corrective and Preventative Action) response (see 8D
requirements in section 5.4.3). This 8D response is to be provided in SIS on the CAP form provided in
SIS or the supplier’s form that contains at least the same amount of information.

5.5.4 Change Requirement

If there is a change that affects the delivery / ship date, the supplier is required to immediately advise
the Goodyear Supply Chain / Material Planning contact at the receiving plant(s) and / or Goodyear
Procurement.

Note: In the event Goodyer accepts a revised date, it does so by incorporating the revised date in the
PO by issuance of a Change Order. The revised date reflected in the PO is to be used in SIS when
completing the Advanced Shipment Notice (ASN).

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 21

 5.6 Raw Material Packaging, Labeling and Traceability
5.6.1 Packaging
When Flexible Intermediate Bulk Containers (FIBCs) / super sacks / big bags are used, a type C or D is
required if the minimum ignition energy of the Raw Material is below 10mJ, for additional information on
this packaging requirement please reference www.supplier.goodyear.com or contact your Goodyear
Plant Health and Safety representative.

Wood containers / pallets are not to be used due to the high risk of contamination unless prior written
approval is obtained from Goodyear Procurement.

Pallet requirements are as follows:

1. Must be made of plastic (plastic must be thick and not brittle in all areas to prevent
cracking and pieces from breaking off).

2. Must be load rated 10% higher dynamic force than intended capacity weight.

3. Prefer top to be solid with rough surface texture to prevent the packaged material from
sliding.

4. Bottom must be open to allow for the use of a hydraulic lift.

5. Must not have feet / legs.

6. Prefer two (2) way lift openings with solid sides for additional support.

Stacking Requirements for a pallet are as follows:

1. Preferred height: 60 in. / 1,524 mm. with maximum of 62 in. / 1,575 mm.

2. Package (i.e., bags, super sack, etc.) is not to extend beyond the edges.

3. Packages (i.e., bags, boxes, etc.) are to be held in place using stretch wrap. Stretch wrap is to
cover from the pallet to the top of the stacked Raw Material.

4. Pallets that are being, or have the potential of being, stacked must have protection on the top to
prevent packaging damage, material spillage, and material contamination. Cardboard with shrink
wrap is expected at a minimum.

5. Cardboard corner posts are expected to be used when the material has the potential of tipping or
sliding.

Individual Material Containers (examples: roll, tote, pallet, super sack, box, etc.) are required to contain
only one (1) Raw Material lot.

Note: If more than one (1) Raw Material lot is needed to be shipped on a pallet, prior written approval
from Goodyear Procurement is required before shipping. For the approved shipment(s), the Raw

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 22

 Material must be clearly separated by lot number using a divider (i.e., cardboard) and must contain two
separate labels, one for each lot amount on the pallet.

Forms of packaging that become part of our product (i.e., bale wrap, inclusion bags, etc.) require prior
written approval from Global Raw Materials team to use.

Packaging deviations require prior written approval from Goodyear Procurement before making a
shipment.

5.6.2 Labeling
Raw Material Labels

Labels are required on all containers as part of the packaging.

Information required on a Label:

1. Supplier Name (if not the same as the manufacturer)

2. Manufacturer Name and Address
3. Material Tradename / Description
4. Goodyear Raw Material Specification / Code or Experimental Number
5. Raw Material Revision / Engineering Level
6. Raw Material Production / Manufacture Date
7. Raw Material Lot Number of Pallet / Container
8. Number of Pallets / Containers (i.e., 1 of 10, 2 of 10, etc.)
9. Purchase Order (PO) Number
10. Raw Material Net Weight / Quantity
11. Shipped to Name and Address

Information preferred on a Label:

12. Raw Material Shelf Life

13. Ocean Container Number (if applicable)

Note: Material tradename and Goodyear material code (letters and numbers) are required to be clearly
legible on the label from a minimum distance of 20 feet (6.096 Meters).

The receiving location may request a label containing bar code identification.

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 23

 Label Placement

Labels are to be placed in the following locations:

Packing Type Minimum Label Locations

Super Sack One Location (on side)
Drum One Location (on side)
Box Two Locations (adjacent sides preferred)
Returnable Container Two Locations (adjacent sides preferred)
Pallet Two Locations (adjacent sides preferred)
Truck / Rail Attached card(s) (visible and readable)
Beams Two Locations (each flange)
Spools One Location (out of flange)

Each large individual Raw Material container (examples: roll, tote, pallet, super sack, trailer, rail car, etc.)
is required to be identified / labeled with both Goodyear’s Raw Material specification / code number and
/ or experimental number and the supplier's material tradename. In addition, each large container
shipped is required to be identified in such a manner that this identification remains with the material
until it is completely consumed. For example, if the Raw Material is packaged using stretch wrap on a
pallet, the Goodyear material specification / code number cannot be placed on the outside of the stretch
wrap, as this is removed in order to use the Raw Material in manufacturing.

Each small individual Raw Material container (examples: bag, small box, pail, spool, reel, etc.) shipped is
required to be identified / labeled with Goodyear’s Raw Material specification / code number and / or
experimental number and the supplier’s material tradename. This is so the material can still be correctly
identified if removed from the larger container.

Printing size and color on bale wrap, used for polymers, is required to be the same as what was initially
approved.

5.6.3 Traceability by Lot / Batch Size

A defined lot / batch size is required of all suppliers and sub-suppliers that allows for effective testing
and traceability.

A traceability system is required to provide unique identification of the supplier’s Raw Material up to the
point of usage at Goodyear, and back to the suppliers (sub-suppliers) defined lot. This includes
traceability to records of inspection and test results (electronic / paper) and down to the operator level
in the manufacturing process.

Shipping documents are required to reference the destination of the lot.

6.0 Indirect Supplier Requirements

6.1 Indirect Compliance
Note: Indirect Supplier requirements are based on industry standards (e.g., ISO 9001, IATF 16949, AS 9100,
etc.), customer specific requirements and Goodyear specific requirements.

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 24

 6.1.1 Quality Management System (QMS)
Indirect Suppliers, that may have a direct impact on Goodyear's product quality, are expected to
implement a documented QMS within their manufacturing plants and offices of operation that meets
the requirements of the most recent version of the ISO 9001 standard. This system is expected to be an
active QMS that is part of the supplier’s everyday business practices and is expected to include the
control of sub-supplier materials, products, processes and services that may have a direct impact on
product or service quality. Suppliers should aim to enhance customer satisfaction through the effective
application of the system, including processes for continual improvement of the system.

Note: We prefer our Indirect Suppliers, and sub-suppliers, to be registered, by an accredited third-
party certification body, to the most recent version of the ISO 9001 standard and aim to enhance
customer satisfaction through the effective application of the system, including processes for
continual improvement of the system.

6.1.2 Laboratory Management System (LMS) (if applicable)

Indirect Service providers of calibration, inspection, and / or testing are required to implement an LMS
within their operation that meets the requirements of the latest ISO / IEC 17025 standard. This system
is expected to be an active LMS that is part of the supplier’s everyday business practices and is expected
to include the control of sub-supplier processes and services that have a direct impact on test accuracy.
Suppliers are required to be registered by an accredited third-party certification body, to meet the most
recent version of the ISO / IEC 17025 standard. Suppliers should aim to enhance customer satisfaction
through the effective application of the system, including processes for continual improvement of the
system.

The following is required to be provided:

1. Defined Scope, that includes its capability to perform the required calibration, inspection or
testing.
2. Certificate, by an accredited third-party certification body, to meeting the most recent version of
the ISO / IEC 17025 standard.
a. Or national equivalent standard.
b. Or evidence of acceptability from our customer(s).

6.2 Indirect Approval

Indirect Suppliers must first be approved before Procurement can start purchasing the product or service.

Note: Outstanding quality, delivery and excellent customer service is required. Poor performance in any of
these key areas may result in required corrective action(s) and sustained or significant event could result
in the removal from future sourcing. See also Section 8.0 below.

6.3 Indirect Quality

Indirect Suppliers are required to provide conforming products or services, in compliance with this Manual,
and any Purchase Order (PO) or agreements, in all locations, so that our operations remain uninterrupted
and issue free globally.

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 25

 Note: Failure to perform, including failure that results in the stoppage of our manufacturing process or
nonconforming components / tires may require the supplier to provide a written corrective and preventive
action (8D) response (see 8D requirements in section 5.4.3).

6.4 Indirect Delivery

Indirect Suppliers are required to deliver products and services 100% on-time, per the PO or agreement, so
that our operations globally remain uninterrupted.

Note: Failure to perform, including failure that results in the stoppage of our manufacturing process may
require the supplier to provide a written corrective and preventive action (8D) response (see 8D
requirements in section 5.4.3).

7.0 Compliance Verification (all suppliers as applicable)

7.1 Compliance Audits (by Goodyear)
We reserve the right to perform an audit of a supplier’s location(s) to confirm that a Quality Management
System (QMS) is in place and working efficiently and effectively to prevent nonconforming Raw Materials or
Indirects from being provided. Suppliers are required to provide written corrective action responses for all
issues identified to the lead auditor within thirty (30) calendar days. A reasonable amount of time is allowed
for the implementation of corrective actions that take longer than two weeks. The audit is uploaded in SIS
once the Goodyear lead auditor considers it closed.

Goodyear, our customers and regulatory authorities reserve the right to access applicable areas and
applicable documented information, at any level of the supply chain.

We reserve the right to perform an audit of your location(s) accompanied by an Original Equipment (OE)
Auditor, per customer specific requirements, or a Federal Aviation Administration (FAA), or any other
applicable Aviation Authority, Auditor per Aerospace AS-9100 requirements.

Suppliers are required to audit the QMS of sub-suppliers / out-sourced manufacturing / other locations /
operations based on risk priority.

7.2 Surveillance Audits (by the supplier’s accredited third-party certification body)
Supplier’s registrar must have on-going accreditation by an International Accreditation Forum (IAF)
member.

Supplier’s registrar must have access to applicable supplier data (including confidential and proprietary
data) to properly review supplier functions.

Surveillance audit results are required to be made available to Goodyear and the FAA, or any other Aviation
Authority (or other government authority), upon request.

Suppliers must notify Goodyear Procurement promptly of a non-conformance that would lead to a loss of
registration (i.e., non-conformances that have not been corrected in accordance with ISO requirements).

Suppliers must comply with the standard to which they are certified along with applicable Goodyear
specific requirements.

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 26

8.0 Repercussions of Poor Performance (all suppliers as applicable)
8.1 Future Sourcing Decisions / Supplier Development
Performance information is used to determine future sourcing decisions and supplier development
activities. Suppliers, or their out-sourced manufacturing / other locations / operations which exhibit poor
performance in quality and / or delivery and / or service, are notified and required to provide specific
corrective action plans and / or an overall improvement plan. Suppliers may also be required to attend a
face-to-face meeting to present these plans.

8.2 On-Site Audit / De-Sourced (Source of Supply (SOS) removal)

Suppliers, or their out-sourced manufacturing / other locations / operations, which exhibit poor
performance may also be subject to an on-site audit and / or may be resourced and removed from the SOS,
depending on the severity of the issue(s). Upon removal from the SOS all prior purchase commitments are
null and void as a result of the unacceptable performance.

9.0 Improvement (all suppliers as applicable)

9.1 Continual Improvement
Continual improvement efforts are expected in the areas of material capability (a Target Cpk > 1.67 centered
around the target (also known as Cpm or Taguchi capability index), manufacturing process reliability and
quality system effectiveness to drive overall performance improvement.

Note 1: Material capability is monitored through SIS using the COA data provided (calculated using a
minimum of 30 data points that do not exceed 12 months), with a focus on specific properties identified by
Goodyear (please contact your material development engineer for the specific properties identified). This
information is used to drive continual improvement and determine future allocations.

Note 2: Suppliers who ship only a portion of their material, thus sorting material to meet our specification,
should inform us of this fact so that we can review your capability data based on that knowledge. In such
cases, we may request a review of your process data to determine if it is in control.

9.2 Lean Enterprise

Lean Enterprise concepts should be utilized where appropriate to eliminate waste and non-value-added
activities that increase costs. Lean enterprise concepts may include the implementation of Kanban, Pull
Systems, and other related practices.

9.3 Six Sigma

Implementation of the Six Sigma Methodologies as a business philosophy and initiative to enable world-
class quality and continuous improvement to achieve the highest level of customer satisfaction is
encouraged. Six Sigma is the new standard of excellence at only 3.4 non-conformances per million
opportunities (NPMO).

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 27

10.0 Revision History
Sub-
Date Section Revision
Section
Revised the Global Supplier Quality Manual (GSQM) into the
3-APR-2023 All All
Global Supplier Manual (GSM)

Document: GSM-06 GOODYEAR CONFIDENTIAL. page 28