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Procurement Trends

2024

Written By
Eng. Hassan Al Heleil
In 2024, Procurement will elevate business. We see three fundamental shifts driving this
transformation.
First, procurement needs to innovate, to use modern digital opportunities to their advantage.
Second, the way procurement operates will be reinvented with a focus on driving value for its
customers and suppliers.
Finally, procurement is stepping up to champion meaningful change in the world.
These shifts will send procurement on a thrilling journey with opportunities, challenges, and the
promise of a future in which procurement takes center stage in elevating procurement as a force
for good.
Theme 1: Procurement Innovation

Companies understand that procurement is crucial for many other aspects next to cutting expenses.
As the attention of companies grows on procurement, it’s changing significantly in today’s business
world.
In 2024, procurement will be constantly merging with the newest innovations, particularly AI. This
leads us to our first three Procurement trends.

2. Conversational 3. Supplier
1. Fast Integration
AI leading to development to
of AI in
increased counter supply
Procurement
productivity chain disruptions
1. Fast Integration of AI in Procurement
The primary drivers for this market
growth are the increasing use of big
In recent findings from Research and data technology and industrial
During the forecast period of 2017-
Markets, it’s clear that AI is already Internet of Things (IoT) in the
2025, the global market for artificial
bringing transformative changes to manufacturing industry, the extensive
intelligence in manufacturing is
how procurement processes and usage of computer-based technology
expected to grow at a CAGR of
supply chains function, delivering and robotics by manufacturing
approximately 55.2%.
substantial cost savings. companies, a significant increase in
venture capital investments, and
cross-industry partnerships.

AI’s role in supply chain management


Forecasts from the report project that
extends to enhancing various facets,
global AI adoption in procurement and
from process automation to providing
supply chain management will reach a
enhanced insights into both real-time
staggering $1.3 billion by 2024.
and static data in procurement.
Impact: Increasing AI integration in procurement processes

AI is streamlining supply chains through the Additionally, the synergy between AI and
introduction of virtual assistants, fostering IoT is creating a highly efficient operational
collaboration not only within individual environment, with AI expected to make
companies but also among different entities supply chains 45% more effective in timely
in the supply chain. and error-free product delivery.

In essence, AI is poised to reshape


procurement and supply chain operations, Companies are already reaping the rewards
offering a more efficient future for of their investments in AI, especially in the
businesses, encompassing cost savings, realm of supply chains, according to
reliable product delivery, and overall supply Morgan’s observations.
chain enhancement.
Action: Businesses’ continuous investment in AI

TO GAIN THE - FIRST, ALLOCATE - SECOND, ENSURE - THIRD, EXPLORE - FOURTH, EMBRACE THE FINALLY, INVEST IN
TRANSFORMATIVE IMPACT RESOURCES TO INVEST IN EFFECTIVE INTEGRATION COLLABORATION SYNERGY BETWEEN AI WORKFORCE TRAINING TO
OF AI IN PROCUREMENT AI TECHNOLOGIES AND ANALYSIS OF REAL- OPPORTUNITIES WITH AND IOT BY EQUIP EMPLOYEES WITH
AND SUPPLY CHAIN TAILORED FOR THESE TIME AND STATIC DATA TO SUPPLY CHAIN IMPLEMENTING SENSORS THE NECESSARY SKILLS TO
MANAGEMENT, PROCUREMENT LAY THE GROUNDWORK STAKEHOLDERS, AND DEVICES TO COLLECT WORK ALONGSIDE AI
BUSINESSES SHOULD PROCESSES TO REALIZE FOR AI-DRIVEN INSIGHTS LEVERAGING AI’S DATA FOR PREDICTIVE SYSTEMS EFFECTIVELY.
CONSIDER THE COST SAVINGS AND AND PROCESS CAPABILITIES TO ANALYTICS AND PROCESS
FOLLOWING STRATEGIC OPERATIONAL IMPROVEMENTS. FACILITATE EFFICIENT OPTIMIZATION. ESTABLISH
ACTIONS IN EFFICIENCIES. COMMUNICATION AND MECHANISMS FOR
PROCUREMENT. COOPERATION. CONTINUOUS
MONITORING AND
EVALUATION OF AI’S
IMPACT, AND ADAPT
STRATEGIES BASED ON AI-
DRIVEN INSIGHTS.
2. Conversational AI leading to increased productivity

In 2024, it is expected to see a rise in the use of conversational AI in procurement.


Although it is still in its early stage, conversational or generative AI is already getting popular as 84%
of business leaders are planning to use conversational AI by next year.
Impact: Enhanced productivity for Procurement

Conversational AI is proving to be a game-changer in the world of procurement. It promises


considerable time savings by enabling procurement professionals to interact with computer
programs using natural language, eliminating the need for dull manual database searches.

Procurement professionals can simply ask questions like “Find me a supplier for canned
tomatoes in Italy,” and AI quickly retrieves the relevant information. Thus, freeing up valuable
time for market research and strategic decision-making.

Conversational AI can be a useful tool in preparing for negotiations. By copying and pasting
your negotiation strategy into an AI tool, you can identify areas that need improvement and
address any inaccuracies in your plan.

Additionally, conversing with AI tools like ChatGPT can help you gauge the effectiveness of
your negotiation skills. You can prompt ChatGPT to roleplay as the other party in the
negotiation, allowing you to practice and strategize more effectively.

Overall, utilizing conversational AI can enhance your negotiation preparedness and increase
your chances of success.
Action: Plan ahead

It is evident that this technology is going to redefine the Procurement industry. To ensure a successful integration,
businesses must take several strategic actions. First, businesses should develop a comprehensive integration plan
tailored to the unique needs of procurement. This plan should pinpoint specific areas where conversational AI can
provide the most value, streamlining workflows and enhancing efficiency.

Additionally, investment in training and education is crucial to the success of integrating conversational AI in the
procurement. Procurement professionals should be proficient in using conversational AI tools. This inclusivity
ensures that the benefits of this technology are accessible to all, fostering collaboration and informed decision-
making.
3. Supplier development to counter supply chain disruptions

Another lesson that many procurement professionals learned the hard way over the
last few years, is to plan on finding alternative suppliers proactively.

Being proactive helps to assess the possible challenges in the supply chain as a
whole and identify the risks that could affect your product to be delivered to your
customers promptly.
Research showed that in 2023, the main supply chain issues are behind us, but high
inflation is not yet. Next to this, geopolitical issues like we are seeing in the current
wars in Russia-Ukraine and in Israel & Gaza could also affect global supply chains and
the availability of raw materials negatively. There is only one answer for
procurement professionals: making sure to put as much as possible effort into
finding and onboarding alternative suppliers.
Impact: Proactive Planning Should be The New Norm

Being proactive in dealing with this challenge in procurement and the supply chain will give professionals an
edge over those who continually are reactive when problems arise in their operations.

Additionally, It’s important to be a proactive procurement professional given the facts about current food
price fluctuations. According to the World Bank, 78.9% of high-income countries are experiencing food price
inflation. Europe is among the regions most affected by immediate wheat futures.

Procurement teams are very important in mitigating risks within supply chain planning. It’s smarter to find
and fix things that could hurt customer relationships, revenue growth, and overall business efficiency now
rather than waiting for a crisis.
Action: Fostering and Developing Proactive Alternative
Supplier Strategies

To be ready to counter any challenge arising from the current geopolitical


issues, procurement professionals should focus almost 40% of their time on
contacting, visiting, negotiating, and onboarding alternative suppliers.

This is the key driver for getting less dependent on current suppliers and as a
result, mitigating risks and achieving successful results with your current
suppliers. As well as in the field of mitigating risks, as well as in the
negotiation results. No supplier wants to lose business, and having an actual
alternative gives endless power at the negotiation table. Yes, finding the right
alternatives takes a lot of time. And yes, procurement still might not achieve
all the goals due to external reasons, but this the only way forward in 2024.
Theme 2: Transforming The Operational
Procurement Model
The way Procurement has operated has remained mostly the same despite the
changing world and shifting business landscape of the past two decades. Often,
Procurement is organized to deliver savings through specific roles, divided into
specialized buying teams, and centralized administrative teams.
However, truly adding value in today’s complex world requires integrated solutions
rather than separate specializations. This leads to the need for procurement teams
that drive business impact.
Doing so effectively requires a different set of skills as well as a different value
proposition. It will compel procurement to forecast better, to use real-time supply
chain systems, and to think about how we should organize our work to be future-
proof. Lastly, in 2024, Procurement will come to the realization that suppliers are
more important than ever in achieving its targets.
Procurement has an outdated self-image and 2024 is the year this will change with
the next four trends.
Theme 2: Transforming The Operational Procurement Model

Procurement
Real-time stock &
forecasting with
supply systems
predictive analysis

Procurement’s
Redefining remote
Emphasis on
procurement work
Relationship
setup
Building
1- Procurement forecasting with predictive analysis

• Adding predictive analytics to the procurement processes is not just a good idea,
it’s very important. Thanks to new technological improvements, businesses can
easily use predictive analytics by 2024. Predictions say the global procurement
analytics market will reach $32.3 billion by 2031. Technology, new electronic ideas,
and strong computer systems are making data-driven solutions more wanted.
That’s why predictive analytics will keep growing, especially in 2024
Impact: More businesses to adopt predictive analytics

• Predictive analysis helps procurement experts get useful information to help them
make data-driven and informed decisions. Procurement teams are more able to
forecast demands that will help in gaining more profit and reduce the risks in their
purchasing decisions. To thrive in this evolving procurement landscape,
procurement must wholeheartedly embrace predictive analytics and make data-
driven forecasting the cornerstone of their procurement strategies and supplier
relationship tooling.
Action: Making the most out of predictive analytics

To gain the full potential of predictive analytics in procurement, procurement teams must take decisive action. The
journey of integrating predictive analytics begins by starting to integrate predictive analytics tools into their
procurement software portfolio.

Procurement teams can leverage predictive analysis to optimize their procurement process and make more informed
decisions. You may be wondering how this is possible. Well, predictive analysis can help procurement teams navigate
market fluctuations by identifying the best time to procure materials and the most suitable suppliers to do business with.
By leveraging existing and historical data, procurement teams can streamline their procurement process and make more
effective decisions.

When using procurement analytics, it’s important to be aware of the potential for data breaches and unauthorized
access due to the tool’s reliance on data. Moreover, we cannot deny that predictive analysis will be an important
part of the procurement process in 2024 as it can help procurement teams anticipate potential risks and
opportunities, and make better decisions.
2- Real-time stock & supply systems

Another technological feature that we are eyeing to gain attention in 2024 is real-time systems. The recent
years have taught a hard lesson that any supply risk or disruption in procurement should be identified
immediately. Similarly, if there’s a demand surge, suppliers must be informed promptly. Many companies
couldn’t respond to the pandemic due to information delays and time lags.

In 2024, companies will focus on improving collaboration in their supply networks and implementing more
real-time systems and processes to reduce information delays to zero.
Impact: Changing the way procurement professionals
monitor their products.
Managing sourcing and procurement with
Integrating real-time systems in outdated supply chain management
procurement reduces information time lags infrastructure, which keeps your data
to near zero, providing accurate and up-to- locked and manually updated spreadsheets,
date information on supplies and products. can leave you lagging in real-time changes
that constantly occur in the business world.

To tackle the complexities of the supply


In today’s fast-paced environment, you chain ecosystem, you need robust cloud-
need to have a comprehensive, transparent based sourcing and procurement
view of your company’s sourcing and technology that can help your organization
spending data that is accessible to all teams enhance data transparency, reduce
in real-time. spending, mitigate risk, and improve
collaboration with suppliers.

Additionally, real-time system integration


can be upgraded further by backing it up
with AI tools and by having an agile cloud-
based platform.
Action: More investment in real-time systems

Many companies are still skeptical regarding


the complete and overall digitization of For companies to start with their real-time
their procurement process. However, what system initiatives, they must
these companies don’t realize is that it can start implementing real-time transportation
improve their product quality, shorten cycle visibility platforms.
time, and increase their brand image.

By doing this, companies can gradually


These visibility platforms will address the
adopt the system and have a real-time
problem of customers having no visibility
overview of the procurement process and
into the status of their products.
product status.
3- Redefining remote procurement work setup

• Now that the pandemic is gone, there is still a question that lingers around and
this is, “Will remote Procurement work continue to exist?” The answer is yes,
remote work setup is here to stay. But what should companies do to make sure
team members achieve the best results while working remotely?
Impact for Procurement: Online negotiation skills

The evolving landscape of remote


work carries substantial Interestingly, according to
implications, especially in a report by Gartner, several
procurement, including those that workers express a preference for a
outsource their operations. This hybrid work model that combines This stresses the need for
shift underscores the need for both office and remote work. procurement to carefully balance
adaptability within organizations, Some even suggest they may the benefits of remote work with
allowing professionals to work in consider leaving their jobs if the importance of collaborative
diverse and flexible ways. While forced to return to the office full- environments to boost innovation
some companies advocate for a time, highlighting the strong and efficiency.
strict return to the office, the request for the flexibility to work
prevailing sentiment leans toward from home within the
the acceptance of remote work as procurement sector.
a possible option.
Action: Procurement professionals must step up
their role
• In 2024, the way procurement professionals work will keep changing. Procurement
teams must establish clear guidelines on how, where, and when work should be
conducted. When do I visit suppliers? When do I negotiate online, and when
offline? When do I mail, when do I call, and how do I achieve the best results while
making sure the relationship with suppliers is at the best?
• When negotiating online, should I adapt my negotiation style? The short answer to
that question? Yes!
• Covid-19 has influenced the way we close deals. The standard yet outdated rule
suggests procurement managers are more likely to maximize their opportunities in
face-to-face negotiations. Forget it. For most procurement professionals – face-to-
face negotiations are the preferred mode of negotiating but since this is not the
standard, it is very important to know which tactics to use while negotiating via
phone, Zoom, MS teams, or any other digital way.
4- Procurement’s Emphasis on Relationship Building

• Good relationship management with suppliers is important for any


company, and thus for procurement teams. If the last few years of shortage
of raw materials taught companies one important lesson, it is that they need
to have good relationships with their suppliers. Many companies without
good relationship management found themself with no delivered products.
• In 2024, a drastic shift is underway in how businesses collaborate with their
suppliers, co-manufacturers, customers, carriers, and distributors. They’ve
realized that their traditional, self-centered approaches are no longer
efficient, especially after struggling with the challenges posed by the
pandemic. As a result, they’re placing a high priority on implementing
systems that enable real-time collaboration with their partners.
Impact: Quick Communication
• The lessons learned from the pandemic have highlighted the critical importance of
agility and responsiveness within procurement.
• Businesses have come to recognize the need to forge real-time collaborations with
their partners, with an amplified focus on key areas such as relationship
building, planning, forecasting, orders, shipments, delivery schedules, and
inventory tracking.
• This real-time collaboration serves as a powerful tool for minimizing errors and
inefficiencies, ultimately leading to cost savings and bolstering competitiveness
within their intricate business networks.
• A valuable insight learned from the pandemic is the importance of quickly
identifying supply risks and disruptions. In 2024, businesses are making it a top
priority to enhance collaboration within their supply networks, leveraging real-
time systems to ensure the rapid communication of demands.
Action: Strengthening collaboration
• In procurement, businesses are increasingly recognizing the critical importance of
strengthening their relationships with suppliers.
• To do this, procurement teams must make investments in real-time collaboration
platforms, ensuring that all their suppliers have access to the most up-to-date
information.
• To improve your relationship with your suppliers, it is important to have a
comprehensive understanding of their capabilities, plans, and how well their
objectives align with your business needs. As your suppliers’ success and stability
directly affect your operations, it is crucial to go beyond the surface level and
establish a genuine connection with them.
• While it may prove difficult to build a relationship with a supplier, it is essential to
do so, especially if a supplier is important to your business and presents potential
risks in terms of supply assurance. To create a strong supplier relationship, you
need to move beyond the standard interactions with account managers.
Theme 3: Procurement as a force for good

• Procurement is stepping up to lead transformation changes that will


benefit both the business and the employees.
• Due to changed legislation and more and more companies focusing on
environmental, social, and governance (ESG) goals, many procurement
professionals will emphasize sustainability in 2024.
• Additionally, the procurement landscape will continue to adopt
inclusivity and diversity within its operations, seeing a lot of diverse
groups working together to streamline the procurement process.
• The rise of T-shaped Procurement teams and individuals will also be
popular in 2024, as flexibility will be one of the key factors in tackling
the challenges that procurement teams face to become more future-
proof.
1. Sustainable Procurement as the norm instead of
an add-on

• In 2024, businesses will continue to put more focus on sustainable


procurement. Consumers are putting more pressure on companies to
become more sustainable, and there is a huge increase in regulations
that push companies to become more sustainable. Companies are
starting to invest in climate adaptation, which refers to adjusting to the
reality of climate change instead of working to mitigate it.
Impact: Companies are putting more effort into achieving
sustainability

• By 2024, sustainability reporting is expected to become a notable trend in the


procurement industry.
• Companies are expected to increase their efforts in this regard, recognizing the crucial
role that such reports play in promoting transparency, particularly within their
procurement processes.
• These reports will serve as powerful tools for showcasing a company’s environmental
and social performance metrics in the context of its supply chain operations.
• The surge in sustainability reporting is fueled by the growing awareness of the
importance of sustainability and the desire to promote responsible and eco-conscious
procurement practices.
• By making sustainability an integral part of their procurement strategies and
transparently communicating their efforts through these reports, businesses can not
only meet the demands of socially and environmentally conscious consumers but also
drive positive change across global supply chains.
2-Inclusivity and Diversity

• As 2024 is approaching, the focus on diversity, equity, inclusion, and belonging


(DEIB) is becoming increasingly prominent in the corporate landscape. This
narrative explores the impact and actions related to DEIB efforts in procurement,
highlighting the evolving landscape of fairness and inclusivity within businesses.
Impact: Companies are continuously pushing for
more DEIB initiatives
• DEIB initiatives are gaining traction, with all Fortune 500 companies sharing their DEI initiatives
online, and nearly half of them having designated individuals responsible for DEI efforts.
• In 2024, we anticipate a shift towards greater emphasis on DEIB within procurement processes.
Traditionally, diversity efforts have concentrated on achieving a diverse workforce, but now,
procurement departments are extending these principles throughout their operations.
• This shift means that procurement professionals are considering diversity and fairness when
selecting new suppliers, nurturing their growth, making contract decisions, and executing various
procurement tasks.
• One of the benefits of increased diversity and inclusion is that it promotes equality and fairness in
the procurement process, especially when procuring goods and services from diverse suppliers.
This ensures that every supplier has an equal opportunity to compete for contracts.
• The aim is to build more inclusive and equitable relationships with suppliers, fostering a sense of
belonging within the procurement ecosystem. DEIB initiatives in procurement align with broader
diversity goals, reflecting a commitment not only to business success but also to the well-being of
individuals.
Action: Addressing inequalities in business operations
• Looking ahead to 2024, we can expect more proactive efforts in procurement to address disparities
in how suppliers are treated and to promote diversity in leadership roles.
• It has been reported by the World Economic Forum that businesses that prioritize diversity, equity,
inclusion, and belonging (DEIB) are up to 36% more profitable and have up to 20% higher rates of
innovation. One of the key elements of DEIB is supplier diversity, which means that it should not
only be a designated program within procurement but also a top priority for the entire company.
• Fostering diversity, equity, inclusion, and belonging (DEIB) requires more than just having strong
policies and procedures in place. It necessitates every employee in an organization to approach
their work with an inclusive mindset.
• For instance, having an inclusive mindset during talent acquisition means encouraging employees
to recruit from a wider range of diverse candidate pools and curbing their unconscious bias during
the interview process.
• Similarly, inclusive procurement includes expanding recruitment for formal request for proposal
(RFP) processes and training employees to search for new sources for everyday purchases.
3- Shortage of qualified sustainable Procurement
Professionals

• In 2024, as more businesses focus on sustainability, there will also be an increase


in sustainable procurement jobs that will be available according to a study by
GreenBiz. However, because of this increase, procurement professionals must
develop more skills and knowledge regarding sustainability to qualify for these
sustainable jobs.
• The demand for green job opportunities is increasing rapidly worldwide. In India,
the number of such jobs has surged by 80-100% as compared to last year.
However, there is a shortage of skilled professionals in this emerging field as most
of these job profiles are new.
• In China, the government’s plans to reach peak carbon emissions and transition to
green energy have led to a surge in “green employment”. The sector is expected to
employ one million people by 2025.
Impact: Sustainability greatly influences the business
landscape
• The field of procurement is experiencing a noticeable increase in job opportunities related to sustainability, driven by the
growing commitment of businesses to eco-friendly practices.
• This trend is due to the investments in clean energy and environmentally conscious approaches, not only by businesses but
also by government entities and individuals.
• These drastic changes have resulted in specialized roles within procurement teams, such as carbon accountants,
sustainability managers, and professionals responsible for ensuring strict compliance with evolving environmental
regulations.
• Moreover, the growing strictness of environmental regulations and the heightened awareness of climate-related issues are
creating a pressing need for experts who can incorporate sustainability into procurement processes.
• Furthermore, as once-futuristic technologies like carbon emissions management software, carbon capture and storage
methods, hydrogen energy utilization, and enhanced solar power solutions become increasingly available, they are
reshaping the way procurement operates.
• These technological advancements are not only promoting sustainability but also creating new job opportunities within
procurement teams.
• As sustainability gains reputation across industries and technology becomes more accessible, a broader range of individuals
will have the opportunity to engage in sustainable procurement practices.
• This, in turn, is expected to lead to a continuous expansion of job openings and a fundamental shift toward sustainable
procurement processes.
Action: Institutions working together to create
programs for all kinds of learners
• As more sustainability jobs become available, the need for new skills is growing due to
changes in technology and industries. The ongoing pandemic has made this need even more
urgent. To tackle this challenge, businesses must quickly create programs to teach
procurement professionals the skills they need for sustainability jobs.
• A study by the World Economic Forum shows that about 54% of procurement professionals
will need to learn new sustainability skills by 2024. However, only 21% of them think
businesses are helping them learn these skills. This big gap highlights the importance of the
need to upskill procurement professionals.
• To solve this, governments, schools, and businesses should work together. They can share
knowledge and resources to create big programs for all kinds of learners.
• Financial help like scholarships or discounts on training should be available, especially for
people who might have a hard time affording it.
• As there is a continuous rise in the need to upskill procurement professionals, we have created
a course called “Sustainable Procurement Course” that could help procurement professionals
to learn everything they need to know about sustainability.
4- T-shaped Procurement Teams

• Have you heard of the T-shaped procurement team or professional? The T-


shaped procurement team or professional is used to describe individuals who
possess a combination of deep expertise in one area (the vertical part of the
“T”) and a broad set of skills or knowledge in related areas (the horizontal part
of the “T”). Thus, a T-shaped procurement team is about having a strong
foundation in core procurement competencies while excelling in one specific
area.
• We are eyeing that this concept will be popular in 2024 as more procurement
professionals need to have diverse teams. The individuals within the team
should also be flexible to tackle all the challenges that they may face in
streamlining the procurement process. The four skills that every procurement
professional should possess are empathic negotiation design, analytical
thinking, soft skills, and sustainable procurement.
Impact: T-shaped procurement professionals to
becoming the norm
• T-shaped procurement professionals bring a lot of specialized knowledge to the table. This specialization drives innovation
within the team. The procurement landscape is rapidly evolving, with technological advancements and changing market
dynamics. T-shaped professionals stay at the forefront of these changes within their area of expertise, ensuring the team
adopts best practices and remains competitive.
• The first skill to master to become a T-shaped procurement team is empathic Negotiation design: Too many negotiators
start their negotiations about what is important to them.
• A 100% clear understanding of the negotiation opponent via Empathic negotiation design is the key to any successful
negotiation result.
• The second skill is analytical and strategic thinking: Procurement involves analyzing vast amounts of data related to
spending, supplier performance, and market trends. The ability to extract insights from this data and use them to formulate
strategic plans is a key competency for any Procurement Professional.
• The third skill to master is soft skills: Building and maintaining positive relationships with suppliers is crucial for success
within procurement. Procurement professionals need to manage supplier expectations, communicate clearly, resolve
conflicts, and collaborate to ensure a steady supply of quality goods and services.
• Finally is sustainable Sourcing: In today’s environmentally conscious landscape, procurement professionals should be aware
of sustainability issues and their impact on the supply chain. This includes understanding environmentally friendly practices,
ethical sourcing, and promoting sustainable initiatives within procurement processes.
Action: Upskilling procurement to become T-shaped
individuals
• To embrace the T-shaped model in 2024, organizations should assess the existing skills within their
procurement teams. They must identify gaps and pinpoint areas where deeper specialization is needed.
The courses of Procurement Tactics tackle all the necessary skills and knowledge procurement professionals
need to become future-proof.
THE END

• If you have any questions or consultations regarding supply chains and development.
• Eng.hassan.alheliel@gmail.com
• eng-hassan-al-heliel-950398276/Mobile:+966504813276

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