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ORIGINAL ARTICLE

A retrospective chart review of clinical profile of


patients utilizing telepsychiatry services during
COVID‑19 pandemic at a tertiary care centre
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A B S T R A C T
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Kalyani A. Raidurg, Background: Telepsychiatry as a vehicle for delivering mental health services
became evident due to outburst of mental health issues during coronavirus disease
Gaurav P. Wadgaonkar,
2019 (COVID‑19) pandemic and it was found useful in providing mental health care
Smita N. Panse, while maintaining social distancing norms and lockdown guidelines. Aim: To study
Manjeet S. Santre, clinical profile and sociodemographic profile of patients utilizing telepsychiatry services
during COVID‑19 pandemic. Materials and Methods: Total 70 old follow‑up and 42 new
Jyoti B. More,
patients were consulted on telepsychiatry, as per Indian Telepsychiatry Operational
Arvind V. Karad Guidelines 2020 given by NIMHANS, during 1st and 2nd wave of COVID‑19 pandemic
Department of Psychiatry, from June 2020 to May 2021. Sociodemographic and clinical data was extracted from
PCMC’s PGI YCM Hospital, all patients who utilized our telepsychiatry services in a semi‑structured proforma for
Pimpri, Pune, Maharashtra, India retrospective analysis using frequency tables. Results: A total of 102 patients benefitted
from our telepsychiatry services. Out of which, 66.7% were adults between 21 and
40 years, with slight female preponderance (55.9%) and majority (78.4%) participants
Address for correspondence: living in urban areas. About 70.6% were graduates with 41.2% participants belonging
Dr. Manjeet S. Santre, to either private or public service. One‑third of the participants were IT professionals.
Department of Psychiatry, Around 59.8% participants had past history of psychiatric illness and 40.2% had new
PCMC’s PGI YCM Hospital, onset illness. The diagnostic distribution included depressive disorder (28.4%), anxiety
Pimpri, Pune, Maharashtra, disorder (26.4%), psychotic disorder (21.6%) and obsessive compulsive disorder (9.8%)
India. and others (13.8). Conclusion: Telepsychiatry has emerged as an important consultation
E‑mail: drmanjitsantre@gmail.
modality in this COVID‑19 pandemic. Its future use seems promising, which will require
com
mental health practitioners to develop their skills while interacting digitally, conducting
Received: 24 November 2021 assessments, and therapy.
Revised: 29 March 2022
Accepted: 20 April 2022 Keywords: COVID‑19, mental health, retrospective, telepsychiatry
Published: 04 January 2023

T elepsychiatry, the application of telemedicine in


the field of psychiatry, is defined as the use of
electronic communication and information technologies
Factors Study, and it is estimated to affect about one in
every seven individuals.[4]

to provide or support clinical psychiatric care from a Epidemiological studies in India, report prevalence rates of
distance.[1] Importance of telepsychiatry as a vehicle mental disorders to be 13.7%, with only 0.75 Psychiatrists
for delivering mental health services is becoming per 1,00,000 populations.[5] About 83% of patients do
increasingly relevant as the burden of psychiatric not receive basic evaluation and treatment for any mental
illnesses is increasing [2] and human resources are disorder in India.[4] Apart from scarcity of mental health
consistently inadequate to handle the same.[3] Psychiatric professionals, other possible reason can be inadequately
illness is the second leading cause of disease burden
in the recent Global Burden of Diseases, Injuries, and Risk This is an open access journal, and articles are distributed under the terms of
the Creative Commons Attribution‑NonCommercial‑ShareAlike 4.0 License,
which allows others to remix, tweak, and build upon the work non‑commercially,
Access this article online as long as appropriate credit is given and the new creations are licensed under
Quick Response Code: the identical terms.

Website: www.industrialpsychiatry.org For reprints contact: WKHLRPMedknow_reprints@wolterskluwer.com

How to cite this article: Raidurg KA, Wadgaonkar GP, Panse SN,
Santre MS, More JB, Karad AV. A retrospective chart review of clinical
DOI: 10.4103/ipj.ipj_241_21
profile of patients utilizing telepsychiatry services during COVID-19
pandemic at a tertiary care centre. Ind Psychiatry J 2023;32:37-42.

 37 © 2023 Industrial Psychiatry Journal | Published by Wolters Kluwer - Medknow


Raidurg, et al.: Telepsychiatry during COVID‑19 pandemic

trained primary healthcare professionals, who seem clinical profile of beneficiaries of telepsychiatry services
reluctant or unable to evaluate, diagnose, or treat common at a tertiary care centre during the COVID‑19 pandemic
mental health disorders. Thus, telepsychiatry seems like a period.
promising approach especially for a developing country
like India, with limited resources.
METHODOLOGY
Telepsychiatry, both in synchronous and asynchronous
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Study design
m o d a l i t i e s , c a n h e l p i n r e d u c i n g p a t i e n t ’s
One year retrospective chart review.
symptomatology, increasing regular follow‑up and
improving patient’s adherence to treatment, given Study sample
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the chronicity of mental illnesses. Its covert and All new and old follow‑up patients who utilized our
confidential nature also aids to overcome stigma and telepsychiatry services from June 2020 to May 2021, during
discrimination about mental disorders. Studies have both 1st and 2nd waves of COVID‑19 pandemic, at a tertiary
shown telepsychiatry to be similar to face‑to‑face care care centre.
with no difference in accuracy or satisfaction between
the two modalities. [6] Study tools
Diagnostic and statistical manual of mental disorders -
During the coronavirus disease 2019 (COVID‑19) 5th edition.
pandemic, mental health of individualshas been as much
affected as physical health, if not more, possibly because Semi structured proforma for sociodemographic and
of the unexpected arrival of the illness, its explosive clinical data.
and rapidly spreading nature and most importantly
uncertainty about the treatment and prognosis. Modified Kuppuswamy’s socioeconomic scale.
Also, psychiatric patients were more likely to report
moderate to severe worries about their physical health
due to the concern that they might have unknowingly MATERIALS AND METHODS
contracted the virus and perhaps less effective coping
strategies.[7] In spite of the escalation of mental health The COVID‑19 Hospital Psychosocial Help Centre
issues, mental health care was immensely affected at the and telemedicine helpline run by the local municipal
start of COVID‑19 pandemic due to strict lockdown, corporation were the referral channels through which
fear of acquiring infection from visiting hospitals and patients having mental health problems were referred
mainly because maximum health resources were being to telepsychiatry on‑call psychiatrist. As per Indian
directed towards treating COVID‑19 affected patients. Telepsychiatry Operational Guidelines 2020[11] given by
The paucity of mental health care was direly felt during NIMHANS, both old follow‑up and new patients were
these times. Thus, COVID‑19 has served as a catalyst, consulted on video/audio call by the psychiatrist as per
accelerating the adoption of telepsychiatry across the the requirement. Identity of patients was confirmed with
country. [8] The commonest telepsychiatry services Aadhar card copy. Verbal informed consent was obtained
provided during the COVID‑19 pandemic were mainly as per the guidelines. Sociodemographic data, clinical
the psychological first aid, identification of mental health history details, MSE findings, and old documents wherever
issues, screening of psychological symptoms, and their available were collected. Provisional diagnosis was given as
management.[9] per DSM‑5 diagnostic criteria[12] and standard treatment
was prescribed. Prescriptions were provided on WhatsApp
As our entire hospital was converted to a dedicated messaging application.
COVID‑19 hospital (DCH), following the guidelines given
by Ministry of Health and Family Welfare for COVID‑19 The documented data was extracted and filled in a
dedicated facilities,[10] routine psychiatric OPD services semi‑structured proforma for this study with Ethics
were withheld with immediate effect from 1st April 2020. Committee approval (YCMH/IEC/KAVI/1/67/2021),
As the pandemic continued to run its long course with while maintaining confidentiality of the patients.
increasing mental health issues of old and new cases, Socioeconomic strata was calculated using modified
a need for alternative psychiatric services was felt and Kuppuswamy’s socioeconomic scale.[13] The collected
hence Telepsychiatry services were started from June 2020 data was analyzed using frequency tables. The database
onwards. Here we present the findings of our retrospective managed in our study did not include any identifier or
study of the patients availing telepsychiatry services during personal data that could be related to the identity of the
COVID‑19 Pandemic. This chart review elaborates the patients.

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Raidurg, et al.: Telepsychiatry during COVID‑19 pandemic

Statistical analysis patients who were taking treatment from our OPD
Statistical Package for the Social Sciences (SPSS) version 27. on follow‑up basis, rest thirty‑two participants had
The descriptive statistics are presented as percentages. newly approached to our facility. Forty‑two participants
belonged to either private or public service (41.2%),
RESULTS out of which, around 1/3 rd were IT professionals.
Twenty two out of all the IT professionals were working
from home at the time of evaluation. The commonest
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A total of 102 patients benefitted from our services with


their sociodemographic and clinical profile as tabulated diagnosis among those working from home was anxiety
below in Tables 1 and 2. Out of which, 66.7% were adults disorder (40.9%) and depressive disorder (36.36%). Sixty
between 21 and 40 years, with female preponderance one participants had past history of psychiatric illness
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of 55.9% and 78.4% participants living in urban areas. and positive Family history of psychiatric illness was
Among the participants majority (70.6%) were graduates found in (11.7%) participants, predisposing them to
and employed (46.1%). Maximum female participants current illness with 3 of them having depressive (25%)
were homemakers (39.2%). Seventy participants were and anxiety disorders (25%). Twenty‑two participants
had comorbid medical illness, diabetes mellitus and
Table 1: Sociodemographic profile of participants
hypertension being the contributing illnesses. Around
nine participants out of 102, had tested positive for
Demographic profile Number of patients Percentage (%)
COVID‑19 at the time of their evaluation.
Total patients 102 100
Age group
The principal diagnostic categories found were of
≤20 1 1
depressive disorder (28.4%), followed by anxiety
21‑40 68 66.7
41‑60 16 15.7
disorder (26.4%), psychotic disorder (21.6%) and
>60 17 16.7
obsessive compulsive disorder (9.8%). While other
Gender diagnosis was of dementia, alcohol dependence syndrome,
Male 45 44.1 erectile dysfunction, etc., There was one interesting case
Female 57 55.9 belonging to a newer diagnostic entity of novel specific
Marital Status phobia‑ ‘Corona phobia’. While, three cases of anxiety
Married 74 72.5 disorder were particularly related to COVID‑19 being
Unmarried 20 19.6 the precipitating factor. Comorbid addiction was present
Divorced 2 2 in (n = 10; 9.8%) of individuals, commonest being
Widow/widower 6 5.9 tobacco [Figure 1].
Residence
Rural 22 21.6
Table 2: Clinical profile of participants
Urban 80 78.4
Education Clinical profile Number of patients Percentage (%)
Primary 6 5.8 Past history of
Middle school 3 2.9 psychiatric illness
High school 21 20.6 Absent 41 40.2
Graduate 72 70.6 Present 61 59.8
Occupation Family history of
psychiatric illness
Homemaker 40 39.2
Absent 90 88.2
Service 42 41.2
Present 12 11.7
Self‑employed 5 4.9
Self COVID‑19 status
Retired 9 8.8
Positive 9 8.8
Unemployed 6 5.9
Negative 93 91.2
IT professionals (Work
from home) Family COVID‑19 status
Yes 22 64.7 Positive 11 10.8
No 12 35.2 Negative 91 89.2
Total IT professionals 34 100 Medical comorbidity
Socioeconomic status* Present 22 21.6
Upper 50 49 Absent 80 78.4
Upper middle 30 29.4 Comorbid addiction
Lower middle 22 21.6 Present 10 9.8
Total patients 102 100 Absent 92 90.2
Total patients 102 100
*: As per modified Kuppuswamy’s socioeconomic scale

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Raidurg, et al.: Telepsychiatry during COVID‑19 pandemic

individuals are routinely confronted with uncertainties in


1% their business and have learnt to cope with it. They have
9.8% also found that higher level of education was associated
Depressive disorder
with higher psychological distress, similar to our study
13.7% 28.4% Anxiety disorder which had dominance of graduated individuals (70.6%).
This preponderance of graduated participants can be
Psychotic disorder attributed their knowledge and awareness about available
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Others
facilities and having the resources and ability to use it.

21.6% OCD Around 1/3rd of all the participants (33.3%) were IT


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professionals, for which the most likely explanation is


26.4% Coronaphobia
having easier access to technology and internet facilities.
These findings are similar to a study done in China by Xiao
et al.[17] who found overall decreased physical and mental
Figure 1: Diagnostic categories. *: As per DSM‑5 diagnostic manual well‑being status and an increased number of physical
and mental health issues following the transition to work
DISCUSSION from home (WFH). The extended stay at home mandates
during the pandemic may contribute to general depressed
To the best of our knowledge, this is one of the first and anxious feelings, often leading to changes in routines
studies in Indian context to describe the clinical profile of and eating habits. These changes in physical activities and
patients using telepsychiatry services during COVID‑19 food intake can interact with other stress related to WFH
pandemic as per literature review. We found that, our that together will likely directly impact physical and mental
telepsychiatry services were mainly utilized by adult well‑being.
age group of 21‑60 years (82.3%) with slight female
preponderance (55.9%). Services were also utilized by The commonest diagnoses in our study, among those
older adults above 60 years, but in a lesser amount (16.7%). working from home were anxiety disorder in nine and
The possible explanation could be that older adults may depressive disorder in eight participants. Depressive
have lower cognitive and digital abilities needed to use disorder was predominantly seen in seven out of ten
technology, limited access to smartphones and internet, females working from home. Our finding aligns with
which is the basic necessity of telepsychiatry. Females are another recent survey conducted in Japan by Sato et al.[18]
more vocal about their feelings and are more comfortable which noted, that female workers have a higher risk of
expressing their vulnerability.[14] This could be the rationale depression while working from home during the pandemic.
behind higher number of female participants in our study. This could be because working from home may be more
challenging for women, since females tend to be more
A similar Carribean study done in Dominican Republic responsible for household chores and other home activities,
by Peralta and Taveras[15] also found that, about 77.8% and working mothers can feel double the pressure at home
participants were between the ages of 18 and 59 years due to lack of support with home schooling and taking
and 67.3% of the interventions were requested by women. care of children.[17]
Forty‑six percent of the interventions were requested by
people living in the local province of Santo Domingo. Our A systematic review done by Banerjee et al.[19] in South Asian
hospital belonging to urban conditions also had maximum countries shows an increased prevalence of nonpsychotic
participants from urban areas (78.4%). It can be because depression, anxiety, somatic concerns, insomnia, and
of greater probability of access to communication and alcohol use disorders in the general population as an impact
information. of COVID‑19 and lockdown, mainly due to social isolation,
misinformation, social media exposure, fear of infection,
A nationwide survey done during COVID‑19 pandemic Xenophobia and stigma and uncertainty. Our study sample
in Austria by Traunmüller et al.[16] in general population also reflects similar findings with commonest diagnosis
found that, women and unemployed population experience of depressive disorder, followed by anxiety disorder,
elevated psychological symptoms, whereas self‑employed psychotic disorder, OCD and others [Figure 1]. Among
individuals experienced less psychological impact. anxiety disorders, three patients had ‘Post COVID anxiety’
Similar to these findings our study had higher number symptoms and one patient was a case of ‘Coronaphobia’,
of female patients and less number of people who were a novel specific phobia. These findings are similar with
self‑employed. This finding regarding employment could a cohort study conducted in China by Huang et al.[20]
possibly be explained by the fact that self‑employed who followed post‑COVID patients over a period of six

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Raidurg, et al.: Telepsychiatry during COVID‑19 pandemic

months and found that most patients endorsed at least predefined objective parameters regarding usefulness of
one symptom, particularly fatigue or muscle weakness, telepsychiatry services can be done in future.
sleep difficulties, and anxiety or depression, severity of
which could be correlated with severity of COVID‑19 Implications
infection. The underlying mechanism of the psychiatric The clinical and sociodemographic findings of the study
consequences of COVID‑19 is likely to be multifactorial can help psychiatrists identify their target population and
and might include the direct effects of viral infection, the extend availability of mental health care to rural areas.
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immunological response, corticosteroid therapy, ICU stay, The study can also be a useful guide for mental health
social isolation, and stigma. professionals for setting up further telepsychiatry units
across the country.
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Even though substance use disorders are one of the major


diagnoses in routine OPD in India, there were only three CONCLUSION
patients who sought telepsychiatry treatment for Alcohol
use disorder. A population survey of active drinkers in the A total of 102 patients benefitted from our services.
UK identified that 21% increased alcohol consumption Telepsychiatry services were more approached by young
during the lockdown, while 35% reduced their alcohol adults, having higher education, belonging to higher
intake.[21] Lockdown has caused different behavioural socioeconomic status, residing at urban areas and working
changes on alcohol intake. Although psychosocial distress in IT profession. Thus, it has emerged as an important
has been well recognized as a risk of relapse and increased consultation modality in this COVID‑19 pandemic.
alcohol consumption, the reduction might be associated Commonest psychiatric disorders treated were depressive
with decreased financial ability and the decreased availability and anxiety disorders with significant effect on mental
of on‑site alcohol areas (e.g., pubs or bars).[20] health care of patients with pre‑existing mental illness.
In our study, patients having past history of psychiatric Telepsychiatry can also have application in the future, to
illness (59.8%) were found to be more in number as provide consultation to those, who are unable to avail the
compared to newly diagnosed individuals. Similar results in‑person services (rural population, old patients, etc.) or
were found in a review article published by Li et al.[22] when services are needed on a large scale. In a developing
which suggests that due to traffic restrictions and isolation country like India, there will be challenges on the path
measures, patients with severe mental illness faced
ahead. Mental health practitioners will have to develop their
difficulties to receive maintenance treatment, and ended
skills while interacting digitally, conducting assessments,
up in relapse and uncontrollable behavior. Hao et al.[7] in
and therapy.
China, also found that psychiatric patients were at a higher
risk of displaying higher levels of symptoms of PTSD, Financial support and sponsorship
depression, anxiety, stress and insomnia, worries about Nil.
physical health, anger and irritability and suicidal ideation
as compared to healthy controls. Conflicts of interest
There are no conflicts of interest.
Strengths
Our study focused on telepsychiatry, an upcoming modality,
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