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Professional summary Work History Education Raphael Henrique Fernandes raphaelhenrik92@gmail.com Patrocinio/ MG, 38744818 45534 99937-3278 Brazil ‘Organized and dedicated Administrative Assistant with proven track record of providing exceotional customer service in fast-paced erwironments, Offering keen attertion to detall and strong decision- ‘making skills to manage multiple, concurrent tasks. Self-motivated \workethic to perform effectively nindependent or team environments. ‘Travel Coordination * Communicative Letter Preparation + Professional + Easy learing Datatntry + Determined Clerical Support + Experience, knowledge and performancein various areas. Presentation Design Document Control Microsoft Office Suite Administrative Assistant ‘Mosaic Fertlizantes Patrocinio- MG + Enhanced office efficiency by streamlining administrative processes and implementing organizational systems. + Supported executive staff through scheduling meetings, ‘coordinating travel arrangements, nd preparing crucial documents. + Boosted team productivity by managing communication channels and ensuring timely responses ta inquiries. «+ Ensured accurate record-eepingwith diligent dats entry and database management for vital company information. 11/2020- 12/2021, Concierge ‘Manserv Montagem E Manuitencio, Patrocinio- MG «+ Enhanced guest experiences by providing personalized recommendations and assisting wth reservations, + Streamlined communication between degartments, ensuring efficent service delivery to guests. ‘ Maximized guest satisfaction by promptly addressing concerns and resolving issues. «+ Supported event planning efforts, contributing tothe successful ‘execution of memorable occasions. 10/2012-06/2019 Sales Promoter (CRBS SA Uberléndia-MG * Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits. + Boosted sales performance through effective communication of promotional offers and persuasive selling techniques. * Developed rapport with customers, resultingin repeat business and loyaltyto the brand. * Collaborated with store management to create eye-catching

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