‘AGMP- Assessment and Learning Experience Manual

IMT Ghaziabad and upGrad Advanced General Management Program

Contents
IMTG Assessment Policy 2

Assessment Structure 2

Grading Policy 3

Code of Conduct 6

Assessment and Grading Timelines 6

Class Participation - Discussion Forum Process 8

Faculty and Industry Live Lectures 8

Deferral Policy 9

Refund/Cancellation Policy 9

Student Support Services Guidelines 9

Escalation Matrix for Grievance Redressal 10

Telegram Policy 11

FAQs 12

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IMTG Assessment Policy

As a general IMTG assessment policy, assessments are divided into formative and summative without
too much emphasis on a single assessment. Hence, a variety of assessment formats are planned to
mirror the workplace today and the global university standards.

● In-module Quizzes and individual assignments will assess participants on conceptual clarity.

The academic committee regularly deliberates on the academic structure and the grading elements of
the program and it holds the right to change any components of it. Any changes to the grading elements
or the academic structure of the program will be communicated to the learners in advance.

It is recommended that participants focus on learning as opposed to solely focusing on assessment

scores. Given that it is an Advanced General Management Program, participants are expected to do
research on their own during the learning process and deal with ambiguous assessment scenarios.

Assessment Structure

Assessment Components and Respective Weights

The Advanced General Management comprises 3 different assessment components across 14

courses. Their distribution and weightage:
Type of assessment Subset Weightage

Quizzes Graded MCQs (At the end of the session/module) 30%

Assignment Individual assignments 40%

Exams Two proctored exams, midterm and end term 30%

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Let us take an example to understand this. Let’s say that in Course 1, your marks are as given

below. Each component has been mentioned with its respective weightage in brackets.

1. Assignment (40%) - 800/1000

2. Quizzes (30%) - 600/600

3. Mid-Term/End-Term Exam (30%) - 83.33/100

Your final percentage score for that Course will be calculated as –

{[0.4*(800/1000)] + [0.3*(600/600)] + [0.30*(83.33/100)]} *100

= 86.999 %

Please note that the above score will be truncated to 86.99% and not rounded off to 87%.

Grading Policy
Grade Point Average (GPA) Computation for a Course

The marks provided for each assessment, scaled by the weight given to that assessment, add up to the
overall score for the course. Grade point average (GPA) is awarded on a 10-point scale. Also, you have to
achieve a minimum of 40% to pass each course. You must put in the effort required to make sure that
you meet this criterion.
Each student will be assigned a leer grade based on the evaluation of each course. The following is the
description of each grade:
Leer Grade Grade Point Description

A+ 10 Exceptional

A 9 Excellent

A- 8 Proficient

B+ 7 Very Good

B 6 Good

B- 5 Fair

C+ 4 Satisfactory

C 3 Low Pass

C- 2 Poor

D+ 1 Very Poor

F 0 Fail

I - Incomplete

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To clarify the GPA calculation, following methodology is used to convert the percentage to GPA:

Lower limit (% Upper limit (% marks) GPA Grade

marks)

94 100 10 A+

87 93.99 9 A

80 86.99 8 A

74 79.99 7 B+

67 73.99 6 B

60 66.99 5 B

54 59.99 4 C+

47 53.99 3 C

40.00 46.99 2 C

Less than 40 0 F

Hence, the student scoring 86.99% in the earlier example would get a GPA of 8 (Grade A-) with this
calculation

Cumulative Grade Point Average (CGPA) Computation for the Program

The program has a total of 28 credits. The following is the structure of the program
Course Credits

Marketing Management 2

Accounting and Finance 2

Decision Sciences 2

Operations & Supply Chain Management 2

Business Communication 2

Business Economics 2

OB, HR Management, Ethics and Legal 2

Sales and Distribution Management 2

Business Strategy 2

Elective* 2

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 Leadership, Engagement & People 2
Performance

Digital Business Innovation 2

Leading Change for Sustainable Futures 2

Enterprise and Risk Management 2

The elective subject may differ based on individual choices and may include subjects on Marketing,
Finance, Operations & Supply Chain Management, Strategy and Leadership, Business Analytics and HR.
The GPA scores for each course weighted by its respective proportion of credits, add up to the CGPA for
the entire program. The GPA is truncated (and not rounded off) at two decimal places.

For instance, if the grade points awarded to a participant are G1, G2 etc. in courses with corresponding
credits U1, U2, etc., the CGPA = (U1*G1 + U2*G2 + ....) / (U1 + U2 +…), wherein U1, U2 refer to all
courses taken up to me for computation of CGPA.

A learner must pass each course by getting at least a C- grade (2-grade point on a 10-point scale) or
40% in every course. However, to get the Advanced General Management Certificate, the Cumulative
Grade Point Average or the CGPA should be greater than and equal to 4.

If you fail to score at least 40% in more than 3 Courses, then you will not be eligible for the Advanced
General Management Certificate. You will, however, have access to content just like your peers and
will be given feedback on your submissions. You will be eligible for a letter of completion from upGrad
only if you have successfully completed all the Modules, Assignments and Projects part of the
program.

Grade Improvement Opportunity (GIO)

In a rare scenario, due to unforeseen circumstances if any learner is not able to meet the above criteria
for passing the Program, in such instances, a Grade Improvement Opportunity (GIO) is given to the
learner to help them get through the program and be eligible for getting the Advanced General
Management certificate.

1. A maximum of 7 GIOs can be availed

2. In dire cases, learners can avail 8th, 9th and 10th GIOs at an additional fee of INR 3500 per GIO.
3. The window to attempt the GIOs i.e. The GIO window will be open only for a week.
4. If a student does not appear or if he/she scores less than 40% in GIO, then they fail in the Course
and are not eligible for deferral request as well and will be ineligible for AGMP certificate. 5. GIOs
will be decided by the academic committee and will be in the form of an assignment or any other
mode of assessment as deemed fit by the Academic committee.
6. If a learner fails more than three (+1 in exceptional cases) courses, he/she will not be eligible for
the AGMP Certificate.
7. If a student clears the GIO, he/she will be given the corresponding Grade Point/Grade for the
course, capped at GPA 7 (B+ Grade)

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 8. For any one course, GIO will be given only once. If a learner fails in the GIO, another GIO for the
same course will not be provided and the learner will be ineligible for the AGMP certificate.
9. The learners who opt for GIOs will not be guaranteed admission into the immediate Deakin
or LBS batch, instead, they will be considered for the next upcoming batches.

Code of Conduct

As stated in the Code of Conduct, plagiarism in any form for any graded individual or group
assessment is not acceptable.

Participants are not allowed to request for the final solution or share solutions for any graded question
on any platform. Any violation on this count will result in a zero score for that question or assignment. If
a participant violates this count a second time, the IMTG Academic Committee will decide upon the
necessary disciplinary action.

Further, any form of plagiarism and impersonation, including participants presenting other's work as
their own, sharing solutions with each other, etc. will not be accepted. The submissions by the learners
will be subjected to plagiarism checks to ensure compliance. In these checks, if it is clear that the
learner’s answer is matching with the answer of another learner, both of these learners will be penalized
(irrespective of one being the source or the destination of the answer). Learners may also be subjected
to random viva by the concerned faculty to ensure that the submissions have in fact been independently
created by the learner. The IMTG Academic Committee has the final authority to decide upon the
required disciplinary action in case of plagiarism and impersonation.

Students are expected to restrict the emails only to the escalation IDs shared in this student manual or
communicated separately while raising any query, concerns or grievance. Please refrain from sending any
mass mailers while sending emails to the upGrad team.

The University and upGrad reserve the right to take strict action against any student indulging in mass
mailers.

upGrad does not tolerate any form of bullying and/ or harassment including but not limited
to sexual harassment. If we are notified of any act of harassment committed by a learner
towards co-learners or upGrad's representative, such learner shall have to face strict
consequences, which shall be taken at the sole discretion of upGrad.

Similarly, participant misbehavior on any online or offline forums will not be accepted, and
participants will face appropriate disciplinary action.

Assessment and Grading Timelines

Assessment Submission Timelines

The program is structured so that the entire cohort can experience a course together. All the modules
will be made available to the learners at the beginning of each course. The participants will be given
ample time to go through the modules and assignments.

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A calendar with all module and assignment deadlines for the upcoming course would be shared with the
participant via email and would be visible on the platform calendar before the beginning of that course.
These deadlines for the respective assessments are non-negotiable except in dire circumstances. If
assignments are submitted after these stated deadlines, but within one week after the deadline, then
they will be graded on 70% of the total marks of the assessment (attracting a penalty of 30%). This
second deadline is also termed as the Hard deadline. Beyond the Hard deadline, the obtained
submissions will be graded and given feedback but will attract a penalty of 100%. Feedback is given so as
not to hamper learning but the marks would be considered as zero for all official purposes. This is valid
for In content Quizzes (modules) as well.

Please note that all the deadlines are in IST (UTC +5.5), hence, if you are in a different me zone then
your deadline may vary according to local me. For e.g. - If you are in London and following BST (Brish
Summer Time) which is UTC +1 then the deadline for you in local me would be 7:29:00 PM BST if the
deadline in India is 11:59:00 PM IST.

Deadline extension policy

As mentioned earlier, these deadlines are non-negotiable except under dire circumstances such as a
major health issue, a work-related issue etc. In such cases, you may be given an extension of up to 1
week at the sole discretion of upGrad. This means that you can submit your assignment up to one week
after the deadline without the 30% penalty. However, no extension will be given beyond the hard
deadline (one-week after the actual deadline). Here are the guidelines for the same:

1. A learner can avail of a maximum of four (8) extensions during the entire program period i.e. 11
months.

2. Extensions are allowed only on individual assignments and modules. No extensions will be
given on the Simulation exercises.

3. No extensions will be given beyond the hard deadline (one-week after the deadline)

4. To avail an extension, you must contact the Student Support Team, with a formal request letter
addressed to “Academic committee, IMTG”, clearly stating the reason for requiring an
extension, along with proof for the same.

5. The final decision to grant extension lies with the academic committee. You will be notified by
the student support team if your request has been accepted.

Grading and Feedback Timelines

Timelines for the release of solutions, grades and feedback for various components are as given below:
Assessment component Solution Grades

Quizzes Immediately after attempting Within 2 weeks of Hard deadline

Assignment NA Within 2 weeks of Hard deadline

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*Hard deadline- refers to the deadline one week after the actual deadline during which 30% penalty is
levied on submissions.

Once these scores are available, each participant can access them on their Individual Performance
Profile on the platform.

Participants will receive immediate feedback for Quizzes. Ideal solutions for assignments will be
available for download within one week of the final submission deadline of an assessment.
Qualitative feedback will be provided along with the scores only for assignments.

The grade sheets will be released after each exam i.e. first-grade sheet after midterm exam, second
after end term exam.

Guidelines for re-evaluation

1. A re-evaluation request (if any) should be submitted within 3 days of the declaration of the
results. For example: if results were declared on 01/06/2022, then the requests for
re-evaluation made till 03/06/2022 (end of the day) will be considered. However, no
answers to the questions shall be provided by upGrad and the university partner.

2. A learner shall be able to request for re-evaluation of the learning platform itself.

3. A learner may request for a re-evaluation of his / her assignment by claiming a discrepancy of
marks (when compared with the ideal solution). In such cases, the learner should clearly specify
the particular portion (Q. No.) of the assignment that is required to be re-evaluated plus the
remarks regarding the claimed discrepancy. Requests that do not have all of this information or
are very generic/vague in nature will be flagged as invalid and shall not be considered. Note: If
the claim for a discrepancy of marks holds invalid, then the concerned learner shall be
penalized with a penalty of 15% points (of the total points)

4. Re-evaluation requests claiming discrepancy of marks (when compared with another learner’s
graded assignment) are highly discouraged and will NOT be considered. Note: If any such
requests are made, then the concerned learner will be awarded a penalty of 15% points (of the
total points)

5. Re-evaluation requests for assignments that have been uploaded after the hard deadline will
not be considered and are highly discouraged.

6. All re-evaluation requests will receive a response anytime up to 3 weeks after the
re-evaluation deadline.

Class Participation - Discussion Forum Process

The discussion forum is designed for participants to help create a strong learning community.
Participants are encouraged to respond to peer questions as it will also help reinforce their
learning.

Participants are requested to post only academic questions on the discussion forum. Faculty and
teaching associates (TAs) will act only in response to questions directly related to the program content

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and assessments. They will either verify participant answers or respond to posted questions within 24
hours of the questions being posted.

Faculty and TAs will not take any action on general posts that are meant to facilitate discussion
among peers. Inappropriate posts that are of no learning value will be deleted and penalized.

Points are awarded only based on the quality of posts, which is measured by peer upvotes and faculty /
TA verification, not on the quality of posts. No points are awarded for simply posting questions or
answers. Note that faculty and TAs can verify multiple answers to the same question.

Faculty and Industry Live Lectures

As part of the program, all participants can expect access to one live session per course which will be
delivered by a mix of industry professionals and academicians. However, the mix can vary by course.
The details about these live sessions will be updated on the participant calendar on the platform or
informed via email. These live sessions are an integral part of the overall learning experience and it is
highly encouraged for participants to attend and actively participate in all sessions.

As an incentive to perform well in the program, additional delight elements will be provided to
top-performers of select assessment components or to participants who complete modules and
submit assignments by recommended deadlines. The top performers in the discussion forum can also
expect similar incentives.

Deferral Policy

● If a student is facing severe issues in dedicating time to the course, we provide the opportunity for
the student to defer to another batch.
● The deferral can only be requested before the end term examination of the batch for which the
student has enrolled, once the learner has attempted the end term examination then the learner
will be invalid for the deferral policy and should continue in the same batch until he/she receives
the AGMP certificate.
● Once the end-term examination of the respective batch has been completed, deferral requests
shall not be entertained and the learners should have to re-register themselves.
● A student can request for deferral only once and to either of the scheduled cohorts to start in the
next 1 year from the batch start date of the initial batch the student enrolled for.
● In case the learner is a Deakin or LBS learner, the student will be required to pay a deferral fee of
INR 30,000 if any along with the differential program fees between the two cohorts.
● If the student is an IMT-only learner, then the student will be required to pay a deferral fee of 10%
of the total course amount fee + Taxes if any along with the differential program fees between the
two cohorts.
● The deferral request will be approved once the deferral fee is paid.
● Till this is completed, the student will be assumed to be continuing in the same cohort.
● The student has 7 days (including holidays and weekends) from the date of deferral request to
make the payment of the deferral fee post which the deferral request will expire, and the student
will continue as part of the current cohort.
● If the student completes the deferral payment, the student’s login will be disabled, the student will
leave the deferred cohort and the student will start learning in the new cohort post the last
course that was graded in the deferred cohort. All grades and progress of that course will be
carried forward as it is to the new cohort. For clarification, the grades of the graded courses will
be carried forward.

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Refund/Cancellation Policy
As per the company policy, once the program commences, there is no option for Refund/Cancellation of the
Program.

Student Support Services Guidelines

Student services are considered an integral part of education and they are currently evolving to meet
and exceed students’ expectations. To ensure all your queries/concerns/issues are addressed within an
acceptable timeframe and to utmost satisfaction, kindly follow the student support services guidelines
given below.

1) Your upGrad buddy will help personalize your learning experience by periodically engaging with you to
ensure you are on track with upcoming deadlines, offer guidance, resolve non-academic queries, and
lend a helping hand wherever required.

2) Though your upGrad buddy along with a gamut of multiple teams will be there to hand-hold you to
excel in the program, your commitment to the program is of utmost importance and we suggest you
imbibe the program schedule in your day-to-day life. For any help/mentoring required in planning
your me beer, please do not hesitate to connect with the student support team.

3) You will receive emails from sscommunication@upgrad.com, for all updates regarding the programme
(e.g., Live Session notification, Exam Dates notification and Change in Deadlines) You can also reach
out to the Student Support team as mentioned above to get updates/resolve issues (non-academic
queries; for example, live sessions, program-structure-related queries)

4) In case your upGrad buddy is unable to provide you with a resolution to the issue within a TAT of 24hrs
and you even do not receive an ETA on the same, please make use of the escalation matrix mentioned
below to expedite the response.

Escalation Matrix for Grievance Redressal

upGrad believes in adopting a transparent approach with all its learners, and in order to match our
learners’ expectations in terms of grievance redressal, we have created an Escalation Matrix. Based on
the kind of queries we receive from our learners, we have defined the levels of the Escalation Matrix. We
request you to refer to the same in case you ever find the need to escalate an issue.

Following are some of the key email IDs and the corresponding purposes for various purposes in the
programme (at different points in me). Please ensure you have removed these email IDs from your spam
list - otherwise, you may not receive important updates about the program.

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 Type of Query Point of Contact

Non-academic queries (For example, live Student Support team

sessions, program structure-related queries) You can use Live Help (E chat Bot) on the learn
platform. This will be your tool to reach us and solve
your queries in the quickest time possible.

Content-related issues/queries Click on the “Report an Error” button on

(If you find any issues with or have queries the bottom left corner of the session
pertaining to page.
the content on a session page)

Referral / Refund / Fee receipts-related queries Student Support team

You can use Live Help (E chat Bot) on the learn
platform. This will be your tool to reach us and solve
your queries in the quickest time possible.

Not satisfied with the resolution provided by Write to:

your upGrad Buddy or the Student Support
Team? imtescalations@upgrad.com

Telegram Policy

upGrad Telegram Policy

In addition to emails and calls, a telegram channel will be created by your upGrad buddy to keep
you are notified of the upcoming deadlines and course-related updates. We will be creating an
official Telegram channel where only the upGrad buddy will be allowed to post notifications.
To manage this effort effectively and efficiently, all members must be aware of the following
guidelines:
1. The channel will be used only by the upGrad buddy for sharing important notifications
related to the program, course content, live sessions, exams, events, etc.
2. Should you have any concerns with upGrad,the university partner or your peers, you will
be required to direct such communication to upGrad only via Live Help (Chat-Bot)
3. upGrad will not be collecting any personal information via this channel and shall not be
responsible for any misuse of personal information by other members of the channel.
However, we will provide you with all reasonable assistance to take action against any
another learner who has misused such information.
4. In addition to this channel, the Personalized Industry Sessions (PI sessions) groups will also be created on
Telegram to share session invites and agenda.
5. You are requested to keep the notifications turned on on your Telegram app to receive
uninterrupted updates during the program.

Hope you make the most of this platform and keep yourself updated about the course and the
platform.

FAQs
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 1. What if I miss attempting the final exam?

Re-conducting the final exams will not be possible. Please make sure that you plan accordingly
and not miss the final exams. In dire cases, like if the student got hospitalized or if there was a death in
the family, then sufficient documents should be provided and you will have to wait for a month and write
it with the next batch and all your grade sheets process and further admission into Deakin, LBS will be
delayed.

2. Can I get an extension in attempting the GIOs?

No extensions shall be given in the GIO window, if required the learner can opt for a

deferral.

3. Can I get any extension on simulations?

No extension can be given for simulations as it involves percentile-based calculations and if

you miss any simulation you will lose the 50% weightage associated with that simulation.

4. Can I get the Letter of Recommendation from IMT Professors?

No, Letter of Recommendation will be given only in such cases where the professors have a
connection with the learners and in this case as it is not possible no such requests shall be
entertained.

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