OK © 3S i, FoR PROF LENCE AN &) GENERAL NURSING COUNCIL OF ZAMBIA (The Nurses and Midwives Act No. 31 of 1997) ZAMBIA REGISTERED NURSE QUALIFYING EXAMINATION (PAPER 6) CANDIDATE'S No. ......-.--ecceeceeseesssesdegeneece eee PAPER ono ccccesssesssesssesssseseens = No. MARKS DATE. cesecccssssssseesssecsssssssessees [yco_ | aa Matching Completion] ——— Essays | ae WRITE No, OF QUESTIONS 1 ANSWERED/ATTEMPTED a No. No. No. No. No. 3 INo. INo. INo. No. No. Total6am No ‘SECTION A — MULTIPLE CHOICE QUESTIONS IN EACH OF THE FOLLOWING QUESTIONS, ENCIRCLE THE LETTER CORRESPONDING WITH THE MOST APPROPRIATE ANSWER. ONE (1) MARK EACH. 1. The art of influencing and inspiring subordinates to perform their duty willingly, completely and enthusiastically to achieve the common goal is called: @) Management b) Leadership ) Charismatic d) Motivation Which of the following is NOT a fundamental right under PART III of the Zambian Constitution? : a) Right to life, liberty, security of the person and the protection of the law b) Right to freedom of conscience, expression, assembly, movement and XN association ) Right 46’of young persons from exploitation d) Right to freedom of procreation Most managers of organizations base their day to day running of the organizations using Principles of Management. a) Henry Fayol b) Fredrick Hernandez ©) Rodwell Benards d) August Comte All of the following are the purposes of an organization EXCEPT: a) Helps to achieve organizational goal b) Optimum use of resources c) Procurement of goods d) To perform managerial function Which one of the following is NOT a human organizational structure? a) Pyramids b) Family c) Committees d) Matrix organizations What type of communication happens at the departmental level? a) Grape vine communication b) Didactic communication c) Upward communication d) Lateral communication » = a 2 RNLMN- PVI QUALIFYING EXAMINATION ~JULY 2020(Exam Nomen 7. Which of the following is NOT true concerning the directing function of management? a) Managers should give orders b) Managers should supervise ©) Managers should check how the task is being undertaken d) Managers should wait for the outcome 8. Deciding what is to be done, how it is to be done, when it is to be done, and by whom it is to be done is called: a) Evaluating ) Planning ©) Problem solving d) Budgeting 9. The type of planning conducted by top management to determine the overall objectives of an organization and takes long range is called: a) Intermediate planning b) Strategic planning ©) Operational planning d) Short range planning 10. Which of the following is the correct order of the five stages of effective ‘communication? a) The sender, message, channel, receiver, feedback b) Feedback, receiver, channel, message, sender ) Message, channel, sender, receiver, feedback d) Channel, sender, receiver, message, feedback 11.A verbal communication skill that states one’s own rights positively without violating upon other's rights is called: a) Assertiveness b) Aggressions ©) Passive d) Passion 12.Which type of trade union is the Zambia Union of Nurses Organization (ZUNO) classified? a) Occupational Unions b) Industrial unions ¢) Enterprise Unions d) General Unions RN LMN- PVI QUALIFYING EXAMINATION -JULY 2020 Page 4RN LMN- PVI QUALIFYING EXAMINATION ~JULY 2020 Gam No————____— 13. Which of the following Is NOT a function of trade unions? ) Economic regulation b) Job regulation ©) Social change d) Employment 14. Which of the following is a document characterized by information or other content reflective of inquiry or investigation, tailored to the context of a given situation and audience? a) Letter b) Anecdotal ©) Report d) Message, A 15.The assignment to another person of formal authority and responsibilty for carrying out specific activities is called: a) Supervision b) Accountability ©) Responsit d) Delegation 16.The movement of an organization away from its present state and toward some desired future state to increase its efficiency and effectiveness in known as: a) Transformation b) Revolution ©) Organizational change ) Organization process 17.Which of the following is NOT a theory of change? a) Kurt Lewin’s change theory b) Rodger’s change theory c) Spradley’s change theory d) Pav lov’s change theory 18. The values and behaviors that contribute to the unique social and psychological environment of an organization is called: a) Organization Culture b) Organization performance ©) Organization structure d) Organization mood Page 5Exam No 25. The purpose of the organization include the following EXCEPT: a) Help to achieve organizational goal b) Optimum use of resources ¢) Perform managerial functions d) To generate income 26.An organization where two leaders are assigned to each worker, with each leader representing a different hierarchy is known as: a) Jury b) Committee ©) Ecology d) Matrix 27.A general plan of action is used to guide the desired outcome. It is a guideline or rule used to make decisions is called: a) Policy b) Policy analysis ©) Policy development d) Policy evaluation 28.The effective use of human resources in an organization through the management of people-related activities is called: a) Resource Management b) Human resource Management ©) Personnel Management d) Time management 29, Data on employee numbers, categorised by type of employment is also called: a) Staff auditor b) Staff internal auditor ©) Staff audit d) Staff accountability 30.The cognitive process resulting in the selection of a course of action among several alternatives is called? a) Problem solving b) Decision making process ¢) Critical thinking d) Intelligence 31.A mental process that involves discovering, analyzing and solving problems is: a) Problem solving b) Decision making process ‘ ¢) Critical thinking d) Intelligence RN LMN- PVI QUALIFYING EXxam No in 32. The tendency to generate ideas, alternatives, or Possbilties that may be useful solving problems or communicating with others is known as; a) Innovation ) Problem solving ©) Decision making process ) Creativity 33. Which of the following is a form that is used to collect the three essential data items in the Logistic Management Information System (LMIS)? a) The Daily Activity Register b) The under-five Register ©) The Family Planning Register ; : 4) The Delivery Register 34. Which one of the following is NOT a management fanetion? 0 Te a) Unity of command b) Unity of direction ©) Decision making d) Espirit de corps 35. The force that initiates, guides and maintains goal ~ oriented behaviors is called? a) Incentive b) Reward ©) Motivation 4) Goal 36.When a nurse ‘manager control and guide his or her Subordinates in their work is known as: a) Directing b) Leading ©) Delegation ) Supervision 37. Team work is encouraged a) Quality Health services b) Quick Fecovery of patients ¢) Organizational goal d) Autonomy 38.All of the following are importance of Planning EXCEPT: @) Planning reduces overlapping and wasteful activities b) Planning increases spending of money ¢) Planning facilitates decision making ) Planning establishes ‘Standards for controlling in all Health care Organizations so as to achieve: RNLMN- PVI QUALIFYING EXAMINATION =8 Wee 39. At the Health Centre, which person or persons are responsible for completing the reporting for essential medicines and medical supplies (REMMS)? a) Clinical Officer or Registered Nurse b) Pharmacy In-charge or Facility In-Charge ©) Pharmacy In-Charge or Clinical officer @) Pharmacy In-Charge or Registered nurse 40.The following are the typical and main steps in the policy making process EXCEPT: a) Identifying a problem b) Formulating a policy ¢) Formulating a goal d) Implementing the policy change 41, The selection and training of individuals for specific job functions and charging them with the associated responsibilities is called? a) Capacity building b) Enrollment ©) Staffing d) Promotion 42.Which of the following statements describe the Drive Theory of Motivation a) People are motivated to do things because of external rewards. b) People are motivated to behave in certain ways because they are evolutionarily programmed to do so. c) People are motivated to take certain actions in order to reduce the internal tension that is caused by unmet needs. d) People take certain actions to either decrease or increase levels of arousal. 43.A process through which individuals identify opportunities, allocate resource and create value is called: a) Entrepreneurship b) Creativity c) Innovation d) Business 44. All of the following are the partners in health services EXCEPT: a) Community Health Workers b) Neighborhood Health Committee. ¢) Tradition Healers. d) Farmers RN LMN- PVI QUALIFYING EXAMINATION ~}45.The folowing are the shreestage process for change PY a) Unfreeze b) Freezing c) Change d) Refreeze 46, Clients usually are satisfied a) Disrespectful b) Disgruntled ) Passionate d) Partial 47.1n supply chain mana sunt srs eee 2 EM MRD ETS gement,, Physical flows involves: a) The transformation, movement, ‘and storage of goods and materials. b) The packaging, labelling, and storage ) The storage of goods, packaging and transportation d) The transportation ‘of goods, packaging and storage 48. All of the following are conflict resolution styles EXCEPT: a) Avoiding the Conflict b) Giving In ¢) Silence d) Standing your Ground 49.An organization that consists of groups of peers who decide collectively, sometimes by voting is called: a) Committees b) A pyramid c) Matrix d) Ecology 50. The Nurse In-charge tre instructions from her an does she refer to? a) Scalar chain b) Discipline c) Unity of command d) Order esses the need for all the employees to follow orders and .d not from anyone else. Which of the following principles RNLMN- PVI QUALIFYING EXAMIN Car(Eeamn Noe Match the principles of management in Column I with their description in Column IT Column r Column It ‘ fn °6.—-Unity of command _A, Right to give orders and the Power to exact Fe obedience. 57.~--—-Espirit de corps B. Management should encourage harmony and general good feelings among employees C. Entire organization should be moving towards a ‘common objective in a common direction. D. Workers should receive orders from only one payee ; manager. 60.-----Unity of direction E. All employees should be treated as equally as , Possible. are Yd netwekol accord. to wduel F. Workers should receive orders from only one -manager. ¢¢-oUL G. Employees are placed according to specialisation Match the types of conflict resolution methods in Column I with their definitions in Column 11 Column 1 61.--—-Competing Column 11 A. Delaying or ignoring the conflict in the hope that. over time the conflict situation will resolve itself 62. ----Collaborating B. A search for common ground C. The search for mutually Satisfactory solution 63. ----Compromising 64.---Avoiding D. A mid-way solution where conflicting parties are relatively equal in power and have mutually independent goals Accommodating E. High concern for personal goals and low concern for relationships. F, The internal battle of a lead character G. Dealing with one conflict at a time VI QUALIFYING EXAMINATION -JULYam No. Match the concepts in column Twith their area of focus in column IL Column 1 Column 11 ‘Structure evaluation A, Focuses on how the care was given Process evaluation, Focuses on demonstrable changes in the client's health status as a result of Nursing Care, 68.--—-Outcome evaluation C: Focuses on the setting in which care is given. 69.—-—--Quality Improvement p, Focuses on process rather than individuals, “Quality Assessment E, Focuses on measurement of Professional or ‘echnical practice or service for comparison with the accepted standards to determine the degreé of excellence F. Focuses on the overall behavioural change G. Focuses individuals rather than the Process 66, 67. 1N- PVI QUALIFYING EXAMINATION