Professional Documents
Culture Documents
Evidence-Based
Management
in Healthcare
Principles, Cases, and Perspectives
Foreword—David Blumenthal...................................................................xix
Acknowledgments......................................................................................xxi
An Introduction—Anthony R. Kovner and Thomas D’Aunno..................xxiii
Part I Overview
vii
viii B rief Co n te n ts
Foreword—David Blumenthal...................................................................xix
Acknowledgments......................................................................................xxi
An Introduction—Anthony R. Kovner and Thomas D’Aunno..................xxiii
Why Should Managers Read This Book?........................xxiii
Why Do We Care Passionately About Evidence-Based
Management?............................................................xxiii
What Did the First Edition Accomplish?.........................xxiv
What Do We Intend to Accomplish in the
Second Edition?..........................................................xxv
What Have We Not Yet Been Able to Accomplish?..........xxx
Part I Overview
xi
xii Det a iled C o n te n ts
Background...................................................................143
Initial Transformation of SCL Health CEO Evaluation
Policy and Practices ..................................................144
Disruptions to the System and the CEO
Evaluation Process ....................................................145
Reinstituting a Formal CEO Evaluation Process.............146
Case Study Questions.....................................................149
References......................................................................149
W
hen I was doing my medical residency, my fellow residents and I
could always identify the few master clinicians on the attending staff
in our teaching hospital.
They focused intently on their patients. Their questions were respect-
ful, artful, and precise, often eliciting that elusive historical fact that unlocked
a diagnostic puzzle. Their physical exams were incredibly skillful, as though
their fingers, eyes, and ears had extra dimensions of sensation. They mar-
shalled data from the patient’s history, the physical exam, laboratory results,
the scientific literature, their own personal experience, and something else—
intuition and wisdom—to reach an elegant synthesis and to formulate a
diagnostic and therapeutic plan.
As physicians in training, our (then hand-written) notes in the medical
records went on for pages. The master clinicians’ were only a paragraph or
two—yet they said more.
Are there the equivalent of master clinicians—master managers—on
the administrative side of the healthcare house? I hope and believe there
are. If so, one thing is absolutely clear: Among the skills they bring to their
craft is the ability to find and use the evidence that is relevant to the deci-
sions they must make. That evidence might come from a wide variety of
sources: their personal experiences and observations, the information sys-
tems in their organizations, the academic literature, and the teachings of the
clinical and nonclinical colleagues with whom they interact. But whatever
the evidence is, and wherever it is found, the master manager must be able
to master it.
Skeptics may point out that in the real world of management—at
the point of the spear—objective evidence is scarce and rarely sufficient to
identify a correct course of action. What’s more, the ability to marshal such
evidence is only one of many skills required for managerial excellence and
success. However, the same could be said of master clinicians, who rarely
have all the data they need when they must act. What master clinicians have
acquired is the ability to milk whatever data are available for everything
they’re worth.
xix
xx Fo rew o rd
Thanks to all the chapter authors and interviewees and the staff of Health
Administration Press—in particular Tulie O’Connor, who was invaluable in
the editing process, and Michael Noren, for his added value to the produc-
tion process.
xxi
AN INTRODUCTION
by Anthony R. Kovner and Thomas D’Aunno
This book is written for current and future healthcare managers, with the aim
of helping them reflect about whether they or their organizations are carrying
out their mission. Are the leaders asking appropriate questions? Are managers
learning which stakeholders to serve and how to serve those stakeholders bet-
ter? Asking the right questions is at the foundation of evidence-based man-
agement, or EBMgmt. Taking ownership of the evidence-based management
process adds value to any manager’s organizational contribution.
Analysis should always start with a truthful examination of how the
organization is functioning now and what problems or difficulties exist with
current operations. For example, what are our current hours of operation?
How many patients do we see in the ambulatory center each day we are open,
and each hour we are open? How many patients are on the waiting list, and
how much time do our providers spend with each patient? What activities
does the organization measure? What are the hours of operation of competi-
tors? What data do we collect, and how do we collect them? Who collects
the data? What would happen if we stayed open an hour later and started an
hour earlier, or if we opened during an evening or a Saturday or closed half
a day on another day? What is the cost of data analysis? What are the barriers
to intervention of a proposed implementation?
xxiii
xxiv A n I n t ro d u c ti o n
The first edition of this book, published in 2009, had four main accom-
plishments. First, it reviewed the movement from evidence-based medicine,
which was fairly well developed at the time, to the yet-to-be-fully-developed
application of evidence-based practice (EBP) to management. The coeditors
knew that, even though not all physicians practiced evidence-based medicine,
the evidence for what was best practice in management was scanty compared
to that in medicine.
Second, the book discussed then-current theories and definitions of
evidence-based management. Since the preparation of the first edition, the
terminology in the field has changed somewhat, with the phrase evidence-
based practice increasingly being used instead of evidence-based management.
A distinction between the two terms is that evidence-based management is
evidence-based practice carried out by managers rather than by clinicians,
lawyers, or policymakers.
Third, the book presented ten case studies of interventions using
evidence-based practice to respond to management challenges. In some
instances, EBP steps were used from the outset on a project; in other instances,
the EBP framework was applied retrospectively to interventions already under
way or completed. Some of the ten cases explicitly followed the steps of the
evidence-based process; others followed only some of the steps, or did not
report certain steps. Still, all of the cases illustrated how the basic principles of
evidence-based management were applied to a set of management challenges.
Fourth, the book presented research findings and conveyed what the
coeditors had learned about evidence-based management as of 2009, and it
discussed where the field could go from there. Richard D’Aquila observed
that the most important element was that management decisions be grounded
in a process whereby managers ask the right questions and assemble the right
information for a decision. This point may seem simple and logical, but
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Fig. 138.—Engraved shell. British Museum.
The first engravers who attacked precious stones had no
diamond dust. They supplied its place with emery powder, which was
to be found in unlimited quantities in the islands of the Archipelago,
whence it was imported by the Phœnicians at a very early date.
Moreover there was nothing to prevent them crushing the precious
stones belonging to the class called corundum, such as sapphires,
rubies, amethysts, emeralds, and the oriental topaz. No doubt the
lathe or wheel was a comparatively late invention. M. Soldi thinks it
hardly came into use in Mesopotamia till about the eighth century
B.C. Before that the continuous rotary movement that was so
necessary for the satisfactory conduct of the operation was obtained
by other means. According to M. Soldi they must have employed for
many centuries a hand-drill turned by a bow, like that of a modern
centre-bit or wimble.[304]
Fig. 139.—Chalcedony cylinder. British Museum.