OSC Citizen’s Charter

FRONTLINE SERVICES

a) Issuances

Clients: OSC Officials & Employees

Requirements: Please inquire from the responsible officer
Schedule of Availability of Service: Monday to Friday from 8:00 AM to 5:00 PM
Fees: None
Total Processing Time: 30 minutes

Step Client Step Agency Action Responsible Location of Maximum Time

No. Office/ Office Duration
Position

1 Ask for certificate of either Evaluation clients HRMO/Officer of Administrative 20 Minutes

of the records and papers. the Day Division
following: Prepare the requested
Certification and have it
a. Earned Leave
signed by the applicant/
b. Credits
Requesting Party.
c. Certificate of
Employment
d. Loan
e. Concerns
f. Retirement
g. Concerns
h. (GSIS, Philhealth
Pag-ibig, etc. Ask
for required form
(if any) and fill up
the same.

2 Wait for the release of the Check and sign the Director IV or his Director’s 5 minutes
certificate or clearance certificate. duly authorized Office
representatives

3 Official/Employee Release to the HRMO/Officer of Administrative 4 minutes

receives the certificate. the Day Section
Requesting Client or
customer.
 b) Complaint Services

Clients: Settler Communities

Requirements: Please inquire from the Responsible Officer

Schedule of Availability of Service: Monday to Friday from 8:00 AM to 5:00 PM

Fees: None

Total Processing Time: 15 minutes

Step Client Step Agency Action Responsible Location of Maximum Time

No. Office/Positi Office Duration
on
1 Talk to our Officer of the Officer of the Day will assist the client Officer of the Public 10 minutes
day for the Concerned and endorse the issues to the Sectoral Day Assistance
Issues and complaints. Offices concerned or to the authorized Desk
representative in the Regional Office.

2 Accomplish our feedback Drop the accomplished form in the Officer of the Public 5 minutes
form and Call us provided Suggestion Day. Assistance
at 064- 421-2942 Box at the Public Assistance Desk.
Desk
or directly Email us at

c) Inquiries & Referrals of Proposed Projects and Activities

Clients: Settler Communities

Requirements: None
Schedule of Availability of Service: Monday to Friday from 8:00 AM to 5:00 PM
Fees: None
Total Processing Time: 15 minutes
Client Step Agency Responsible Location of Maximum: Time
Action Office/Position Office Duration
No

1 The Client may see the The person in charge shall Officer of the Day Public 5 Minutes
person-in-charge for any attend to the client and ask the Assistance
inquiries. latter of his/her inquiries. Desk

The person in charge shall refer

the client to the appropriate
unit head to discuss projects
and activities of the OSC and
of BARMM ministries, offices,
and agencies

The Unit Head shall discuss Public 10 minutes

with the client the latter’s Assistance
concerns and (if necessary) Desk
refer and assist the client to the
help/public assistance desk of
the concerned ministry, office,
or agencies.

End of the Service