MOHAMED MURTADA YASSIN MUSTAFA

IT Specialist

 Sudanese IT Engineering, with 9 years Experiance and Master's Degree in

Information Technology (IT), and I have certifications from Microsoft
 Al Taif, Saudi Arabia (MCITP-Microsoft Certified IT Professional) and Cisco (CCNA-Cisco Certified Network
 07-08-1984 Associate). Seeking for IT position (IT Engineer, or IT Support Engineer, or IT System
Administrator, or IT Supervisor, or IT Coordinator) in Companys or Hospitals or
 male
Hotels or any Organization to contribute towards achieving mutual
 dr.mohamedmurtada@gmail.com objectives for Company.

 00966546115220

EDUCATION

2016  2017 Master Degree in IT (information technology)

Sudan Open University , Khartoum, Sudan

2002  2007 B.Sc. (honors) Electrical and Electronics Engineering (Computer Engineering)
UNIVERSITY OF SCIENCE & TECHNOLOGY,
Omdurman, Sudan

2009  2009 Integrated Diploma in Advanced Wireless Communications

LORION TELECOM, Hyderabad, India

WORK EXPERIENCE

10-2012  01-2018
AIN AL KHALEEJ HOSPITAL, Alain, UAE Installation & troubleshooting of desktops, thin clients& laptops (into to domain to take
IT Support Engineer group policies, install oracle, install any program needed for user, fix any issues in user
account).
SharePoint helpdesk ticket responsibility.
RIS and PACS administrator for user (create user, create templates, delete wrong report,
delete wrong pic., merge pic., solve inter face between RIS & PACS, I work in IMPAX client
as administrator to fix any issue.
MS Outlook configuration (2003, 2007, 2010).
Printer troubleshooting (canon, HP, Rico, Zebra, Samsung), ((paper jam, change Ink,
hanging, stop work, connected the printer by USB or network)).
troubleshooting (3com, IP phone).
ID card creation & printing (Fargo).
Hospital Application Support and troubleshooting and administrator (AGFA, HIS,
GREENRAIN, CLINICVIEW).
Troubleshooting in software and hardware, operating system issues. Internet explorer
Configure all laser printer with HIS system.
General system administration, printer configuration, logins and password resets.
Desktop, email, and telephone support for clients using Windows.
Troubleshoot and resolve printing issues, login issues.
Troubleshooting all aspects of computer services including network, WIFI, operating
system, MS-office, Internet, desktops, laptops, laser printers, Zebra label printers,
scanners, projectors, and other computer hardware and peripherals.
Installing, configuring, and moving hardware and software components.
Using Windows Active Directory to create, update, maintain, and terminate user accounts,
email accounts
Providing on-the-job training for users.
10-2007  01-2009 General system administration, printer configuration, logins and password resets.
NATIONAL ELECTRICITY CORP. , Sudan Troubleshooting all aspects of computer services including network, WIFI, operating
Computer Engineering system, MS-office, Internet, desktops, laptops, laser printers, Zebra label printers,
scanners, projectors, and other computer hardware and peripherals.
Documenting user calls and support job statuses with helpdesk system.
Relocating or moving existing equipment as required.
Installing, configuring, and moving hardware and software components.
Experience in using a helpdesk management system, preferably SharePoint.
Able to read and understand technical manuals, procedural documentation, and
implementation.
Desktop, email, and telephone support for clients using Windows.
Installed, configured, and maintained operating systems, set permissions, created
accounts, and troubleshoot network.

01-2010  02-2012
INTERNATIONAL SEDRATECH. FOR ADV. & Configuration Computers and Printers.
P.C.O , Sudan Troubleshoot and resolve printing issues.
Computer Engineering Troubleshoot and resolve login issues.
Installed, configured, and maintained operating systems; set permissions, created
accounts.
Troubleshooting for entire hardware and software’s problem.
Network trouble shouting.
Desktop, email, and telephone support for clients using Windows.
Installed, configured, and maintained operating systems, set permissions, created
accounts.
Troubleshoot and resolve printing issues.
Troubleshoot and resolve login issues.
Joining all Computers and Printers to Domain and supporting hardware side.
Documenting user calls and support job statuses with helpdesk system.
Installing, configuring, and moving hardware and software components.
Managing access security for users, including reset password and giving privilege as per
policy.

PERSONAL SKILLS

 Windows servers 2008

 Exchange server.

 Virtualization (Hype-V, VMware).

 Storage and backup

 Operating System: installing and troubleshooting (Windows Clients XP, Vista 7, 8. Windows Servers 2003 2008 R2 2012).

 Installation & troubleshooting of desktops, thin clients& laptops.

 Hospital Application Support (AGFA, HIS,GREENRAIN, CLINICVIEW)

 MS Outlook configuration (2003, 2007, 2010)

 Printer troubleshooting (Canon, HP, Rico, Zebra, Samsung).

 Network issue troubleshooting’s.

 Internet explorer issues troubleshooting.

 Network and Local Printers installation and management. Group Policies designing, implementation and management.

 Antivirus Installation, Configuration and Administration.

 Configuration Computers and Printers.

 Troubleshoot and resolve printing issues.

 Installed, configured, and maintained operating systems, set permissions, created accounts, and troubleshoot network.
LANGUAGES

English 
Arabic 

TRAINING COURSES

Operating Systems: Windows XP, VISTA, 7, 8, 10, Windows server 2008 R2 and 2012
Windows : Active Directory, DHCP, DNS, MS Exchange, MS Office
Networking : Routing concepts, Switching, IP addressing, Subnetting, VLAN
Serve : Domain Controller, DHCP server, DNS server, Exchange server, Print server, forefront server, etc.
Printers: all kind of printer (laser, wristband, and lapel) installation and trouble shooting’s.
Software: all kind of software (installation and trouble shooting’s), network and USB.

Microsoft Certified IT Professional – Enterprise Administrator (MCITP):

Exam 70-647: Pro: Windows Server 2008, Enterprise Administrator.

Exam 70-640: TS: Windows Server 2008 Active Directory, Configuring.
Exam 70-642: TS: Windows Server 2008 Network Infrastructure, Configuring.
Exam 70-643: TS: Windows Server 2008 Applications Infrastructure, Configuring.
Exam 70-620: TS: Configuring Microsoft Windows Vista Client .

Cisco Certified Network Associate:

640-802
Exam Series:

Cisco Certified Network Associate

Exam:

SIGNATURE

Eng. Mohamed Murtada Yassin Mustafa

Mobile: 00966546115220