1. Choose the correct answer from the words in italics.

1 I’m sorry I’m late. Have you waited / Have you been waiting long?

2 Phone apps have become / have been becoming a popular way of organizing information.

3 I’ve always been knowing / I’ve always known that I’d never move away from my hometown.

4 Kazumi has done / has been doing research for her project for many months now.

5 We have had / have been having some concerns about our uncle’s health for some time.

6 Spellcheckers have made / have been making life easier, especially for people with poor
spelling.

7 Maria has been eating / has eaten healthily recently in an attempt to lose some weight.

8 Scientists have been discovering / have discovered a cure for one of the world’s most serious
diseases.

9 Hasn’t Stefan been realizing / Hasn’t Stefan realized that it’s too late to apply for the job now?

10 I’ve been meaning / I’ve meant to call you for ages, but I never seem to find time.

1 point for each correct answer 10

2. Read the article and decide whether the statement is true or false.

1. Gold has been important to mankind since ancient times.True

2. "A heart of gold" is an expression used to describe unkind people.False

3. The Ancient Greeks believed that gold was a combination of water and sunshine. True

4. Gold is found deep below the surface of the Earth. False

5. Gold is estimated to be extremely abundant worldwide. False

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3. Write a complaint letter. You visited a hotel room but you find the room uncomfortable
with no facilities such as TV and Internet. Write at least 150 words.

Write a letter to the hotel administration. In your letter:

• Introduce yourself

• Explain the situation

• Say what action you would like the administration of the hotel to take

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Criteria: Grammar – 10, Vocabulary – 10, Coherence/cohesion – 10
(2 points are reduced for each mistake)

Oybek Tirkashov
Tashkent, Parkent, 111302
o.tirkashov01@gmail.com
25.01.2024

Zarafshon Hotel
Abdulla Qahhor str.54, Тashkent 111512

Dear Zarafshon Hotel Administration,

I hope this letter finds you well. My name is Oybek, and I recently stayed at your hotel, checking
into Room8 on 18-January and checking out on 25-January.
I am writing to express my dissatisfaction with the accommodation during my stay.
Unfortunately, I found the room to be uncomfortable and lacking essential facilities such as a TV
and Internet connectivity. As a modern traveler, these amenities are crucial for both business and
leisure purposes, and their absence significantly affected the quality of my stay.
I understand that occasional inconveniences may arise, but the absence of these basic facilities
was disappointing. I believe it is important for a hotel of your reputation to provide a
comfortable and well-equipped environment for guests.
I kindly request that you address this matter promptly and ensure that all rooms are equipped
with the necessary amenities. Additionally, I would appreciate your consideration in offering
compensation for the inconvenience caused during my stay.
I trust that you will take the necessary steps to improve the guest experience and look forward to
hearing from you soon regarding the resolution of this matter.
Thank you for your attention to this concern.

Sincerely,

Oybek Tirkashov