SURVEY QUESTIONNAIRE FOR WMSU BS HOTEL AND RESTAURANT

MANAGEMENT STUDENTS

January 2024

Dear Respondents

The undersigned, is doing a research on "Educational Excellence: Evaluating the

Proficiency of Competence of WMSU BSHRM Students in Competency
Performance."

This research will be completed by assisting the undersigned in gathering the necessary
data. Please assist in answering the questions posed to you honestly and patiently.

Simply follow the instructions and you can be confident that everything will be handled
with discretion.

CELEB
researcher
- - - - - - - - - - - - - - - - - - - - - - - - - - - - -

SURVEY PROPER

Direction: Please tick with a check mark, the parenthesis corresponding to your
desired information applicable to you.

Part I. BSHRM Profile

1. Gender : male ( ) female ( )

2. Tribe : Zamboangueno ( ) Tausug ( ) Visaya ( )
Ilocano ( ) Tagalog ( )
Others ( ) ( pls. specify) ) :_____________________

3. Socio-economic status :
rich ( ) with a combined income of 28,000-35,000 up
average ( ) with a combined income of 20,000-27,000 up
poor ( ) with a combined income of 12,000-19,000 up
 Part II. PROFICIENCY LEVEL COMPETENCE
Direction: Please DOT mark, on the column of your desired choice following a
5-point Liker scale equivalent below :
5 (4.51 – 5.00) EXP Excellent Performance
4 (3.51 – 4.50) VHP Very High Performance
3 (2.51 – 3.50) MOP Moderate Performance
2 (1.51 – 2.50) AVP Average Performance
1 (1.00 – 1.50) NEP Needs Enhancement of Performance

PROFICIENCY LEVEL COMPETENCE refers to the

student’s demonstrated level of skill, capability, or PROFICIENCY LEVEL COMPETENCE
knowledge in BSHM which indicates how well each (Responses)
performs in a particular competency, ranging from basic or
entry-level skills to more advanced or expert-level abilities.
5 4 3 2 1
EXTP VHIP MODP AVEP NENP
A. Hospitality Management: This refers to the understanding of the principles and practices in
hotel and hospitality management.
1. Mastery in applying strategic hospitality principles
to optimize guest experiences and operational
efficiency.
2. Demonstrated understanding of the multifaceted
aspects of hotel and hospitality management,
encompassing revenue, guest services, and
industry best practices.
3. Proficiency in adapting management techniques to
address dynamic challenges within the hospitality
landscape.
Total mean
B. Customer Service: This suggests the proficiency in providing high-quality customer service
and guest satisfaction.
1. Consistently exceeds expectations in delivering
personalized and exceptional customer
 experiences, fostering loyalty and positive
reviews.
2. Exhibits a keen aptitude for anticipating guest
needs and providing timely, responsive solutions
with a smile.
3.Recognized for maintaining high standards in guest
satisfaction through active listening, empathy, and
swift conflict resolution.
Total mean
C. Communication Skills: This denotes the effectively communicating with guests, staff, and
management.
1. Articulate and adaptable communication across
diverse audiences, fostering a harmonious rapport
with guests, colleagues, and management.
2. Proficient in non-verbal communication, utilizing
body language and tone to convey
professionalism and warmth in all interactions.
3. Displays exceptional clarity and persuasion in
conveying complex information while ensuring
effective understanding among stakeholders.
Total mean
D. Food and Beverage Operations: This means the knowledge of food service, beverage
management, and culinary operations.
1. Proficiency in orchestrating seamless food service
operations, including menu planning, procurement,
and maintaining high culinary standards.
2.Demonstrated knowledge in beverage
management, covering selection, inventory, and
creating innovative drink experiences to enhance
guest satisfaction.
3.Applied understanding of culinary operations,
encompassing food safety, kitchen management,
and creating diverse, high-quality dishes within the
hospitality sector.
Total mean
E. Financial Management: This refers to the understanding of budgeting, cost control, and
financial aspects in the hospitality industry.
1. Profound understanding and application of
budgeting techniques tailored to the nuances of the
hospitality industry, ensuring optimal resource
allocation and financial sustainability.
2.Proven track record in cost control measures, adept
at identifying and implementing strategic cost-
saving initiatives without compromising service
quality.
2. Sound comprehension of financial aspects in
hospitality, including revenue management,
forecasting, and analyzing key performance
indicators for informed decision-making.
Total mean
F. Leadership and Teamwork: This suggests the ability to lead and work effectively in teams,
essential in the service industry.
1. Demonstrates exceptional leadership qualities by
effectively guiding and motivating team members to
achieve common goals within the service industry.
2. Collaborates seamlessly within diverse teams,
fostering an environment of mutual respect and
shared responsibility while embracing different
perspectives.
3. Exhibits adeptness in decision-making, conflict
resolution, and delegation, ensuring efficient
teamwork and high-quality service delivery.
Total mean
G. Problem-Solving Skills: This denotes the capacity to handle unexpected situations and find
effective solutions.
1. Adaptable and quick-thinking when faced with
unexpected challenges, showcasing a proactive
approach to finding innovative and effective
solutions.
2. Demonstrates a structured problem-solving
methodology, systematically analyzing issues and
generating viable solutions within the hospitality
context.
3. Exhibits resilience and resourcefulness in
navigating unforeseen situations, contributing
 positively to the smooth operation and resolution of
complex issues.
Total mean
H. Cultural Awareness: This implies the sensitivity to diverse cultures and the ability to work with
a variety of people from different backgrounds.
1. Displays a high level of sensitivity and adaptability
towards diverse cultures, fostering an inclusive
and welcoming environment for guests and
colleagues.
2. Effectively bridges cultural gaps, leveraging a
nuanced understanding of different customs and
traditions to ensure a harmonious and respectful
atmosphere.
3. Proven ability to communicate and collaborate
with individuals from varied backgrounds,
demonstrating an inclusive and culturally
competent approach in the service industry.
Total mean

Thank you so much for your participation in completing

this simple research.

CELEB’24