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report structure bY dr.

jagdeep singh

REPORT STRUCTURE

The headings to be included in the report when visiting a retail shop or a major retailer in a
mall are as follows:

1. Store Information:
- Name of the store
- Location
- Contact details: (optional)
- Date of visit
2. Store Layout and Display:
- Overview of the store layout
- Displays and arrangements of products
- Signage and advertising materials
3. Product Assortment:
- Range of products offered
- New arrivals or promotions
- Product placement and categorization
4. Customer Service:
- Interaction with staff
- Observations on customer service
- Staff availability and helpfulness
5. Customer Experience:
- Observations on the overall customer experience, if required, interact with a few
customers
- Cleanliness and ambiance
- Waiting times, if applicable
6. Inventory and Stock Management:
- Adequacy of stock levels
- Inventory organization
- Observations on stock management practices

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report structure bY dr. jagdeep singh

7. Competitive Analysis:
- Comparison with competitors' offerings
- Pricing strategies
- Unique selling points
8. Technology and Innovation:
- Use of technology in-store
- Innovative practices
- Customer engagement tools
9. Marketing and Promotions:
- Current marketing campaigns by that retailer
- Effectiveness of promotions
- Observations on promotional materials
10. Recommendations and Opportunities:
- Areas of improvement
- Suggestions for enhancing the customer experience based on your experience
11. Conclusion:
- Summary of key findings

Note:
1. Please take photographs wherever applicable. I group photograph in front of the retail
shop must be there which confirms that you visited the retailer.
2. Take other relevant photographs that will help you to refer to and prepare the report.
3. Please incorporate a few photographs in this report.
4. Body Font size – 12 Times New Roman, Headings – 14 Times New Roman,
Headings in bold red colour, spacing – 1.5
5. Wherever you incorporate photograph, please mention the description of that
photograph (Example – Photograph-1: Group Photo at the front of the retail shop)

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