Emp ID Genesys ID Name Center Status

IASPL12281 51249 Abdul Aleem BLR Covered

IASPL11678 51159 Dhiraj Mandal GGN Covered Count of Status
IASPL12288 51252 Jaripiti Ganesh BLR Covered Center
IASPL10588 51350 Jitendra GGN Covered BLR
IASPL12292 51229 Madan M BLR Covered GGN
IASPL12293 51259 Midhila Vinod BLR Covered Total Result
IASPL12296 51260 Nithin S Raj BLR Covered
IASPL12298 51247 Pushpa R BLR Covered
IASPL11446 51136 R Sumathi GGN Covered
IASPL11446 51184 Rajesh Kumar GGN Covered Update on One or more items is missing
IASPL11857 51190 Abhijith Anil GGN Covered
IASPL11672 51154 Amit GGN Covered 1. The advisor should identify One or mor
IASPL12290 51250 Md K Elias BLR Covered 2. We will check the customer profile ratin
IASPL13838 51373 Nitin Kumar GGN Covered 3. Suborder cost should be less than 1200 I
IASPL11783 51185 Parmar Sunilbhai Dilipbhai GGN Covered 4. The advisor will create a ticket as below
IASPL12305 51233 Udayavani V BLR Covered Tagging:
IASPL12284 51235 Ashwitha R BLR Covered VOC - I want to return/replace my product
IASPL12286 51255 Bhaskar Halder BLR Covered L1 - One or more items is missing - shippe
IASPL118436 51126 Hasibur Rehman GGN Covered Status – Closed.
IASPL12291 51245 Lalasa BLR Covered Stage - CRT investigation done.
IASPL14275 51418 Asha R Hanchinmani BLR Covered Macro - Refund Initiated (According to mo
IASPL14273 51416 Sagar Ashok Sonwane BLR Covered TAT - According to the refund mode.
IASPL14274 51417 Rahul prakash wakudkar BLR Covered
IASPL14276 51419 Lakshmi Mounika B BLR Covered
IASPL11789 51182 Pankaj Sarkar GGN Covered
 Status
Covered Total Result
15 15
10 10
25 25

e on One or more items is missing - Shipped together :-

advisor should identify One or more items is missing - Shipped together case and accordingly follow the below process.
will check the customer profile rating via global search and see if the customer has a good rating.
order cost should be less than 1200 INR.
advisor will create a ticket as below.

- I want to return/replace my product.

ne or more items is missing - shipped together.

- CRT investigation done.

- Refund Initiated (According to mode if details available) and convey to the customer that they will receive a link for sharing NEFT detai
According to the refund mode.
link for sharing NEFT details (for NEFT cases) via mail/app notifications.
 Emp ID Genesys ID Name Center Coverage Status
IASPL12281 51249 Abdul Aleem BLR Covered
IASPL11678 51159 Dhiraj Mandal GGN Covered Center Covered
IASPL12288 51252 Jaripiti Ganesh BLR Covered BLR 27
IASPL10588 51350 Jitendra GGN Covered GGN 10
IASPL12292 51229 Madan M BLR Covered Total 37
IASPL12293 51259 Midhila Vinod BLR Covered
IASPL12296 51260 Nithin S Raj BLR Covered
IASPL12298 51247 Pushpa R BLR Covered Update on L3 form :-
IASPL11446 51136 R Sumathi GGN Covered
IASPL11446 51184 Rajesh Kumar GGN Covered · Advisor should enter th
IASPL11857 51190 Abhijith Anil GGN Covered
IASPL11672 51154 Amit GGN Covered L3 reason -
IASPL12290 51250 Md K Elias BLR Covered #
IASPL13838 51373 Nitin Kumar GGN Covered Genesis -
IASPL11783 51185 Parmar Sunilbhai Dilipbhai GGN Covered Com -
IASPL12305 51233 Udayavani V BLR Covered Action -
IASPL12284 51235 Ashwitha R BLR Covered
IASPL12286 51255 Bhaskar Halder BLR Covered Update on Critical Escalation Tra
IASPL118436 51126 Hasibur Rehman GGN Covered
IASPL12291 51245 Lalasa BLR Covered · Advisor needs to selec
IASPL14275 51418 Asha R Hanchinmani BLR Covered
IASPL14273 51416 Sagar Ashok Sonwane BLR Covered
IASPL14274 51417 Rahul prakash wakudkar BLR Covered
IASPL14276 51419 Lakshmi Mounika B BLR Covered
IASPL11789 51182 Pankaj Sarkar GGN Covered
IASPL15080 51471 Ashwini BLR Covered
IASPL15071 51472 Sachin BLR Covered
IASPL15074 51473 Chetan Kumar K BLR Covered
IASPL15073 51474 Marneni Sreekanth BLR Covered
IASPL15079 51475 Vishal BLR Covered
IASPL15075 51476 Dinesh N BLR Covered
IASPL15078 51477 Sunil BLR Covered
IASPL15072 51478 Riya Sultana BLR Covered
IASPL15081 51479 Raja Mondal BLR Covered
IASPL15085 51480 Rumali BLR Covered
IASPL15084 51481 Subharajit BLR Covered
IASPL15174 51482 Mahesh Gaikwad BLR Covered
 Total
27
10
37

n L3 form :-

Advisor should enter the complete VOC in the SF description like the below format.

Genesis -
Com -
Action -

n Critical Escalation Tracker :-

Advisor needs to select the option as a Critical escalation in the SF case origin for the critical scenarios.
 Emp ID Genesys ID Name Center Status
IASPL12305 51233 Udayavani V BLR Covered
IASPL12292 51229 Madan M BLR Covered
IASPL14275 51418 Asha R Hanchinmani BLR Covered
IASPL14273 51416 Sagar Ashok Sonwane BLR Covered
IASPL14274 51417 Rahul prakash wakudkar BLR Covered
IASPL12296 51260 Nithin S Raj BLR Covered
IASPL12284 51235 Ashwitha R BLR Covered
IASPL12281 51249 Abdul Aleem BLR Covered
IASPL12288 51252 Jaripiti Ganesh BLR Covered
IASPL12298 51247 Pushpa R BLR Covered
IASPL12286 51255 Bhaskar Halder BLR Covered
IASPL14276 51419 Lakshmi Mounika B BLR Covered
IASPL12290 51250 Md K Elias BLR Covered
IASPL12291 51245 Lalasa BLR Covered
IASPL15073 51474 Marneni Sreekanth BLR Covered
IASPL15075 51476 Dinesh N BLR Covered
IASPL15078 51477 Sunil BLR Covered
IASPL15072 51478 Riya Sultana BLR Covered
IASPL15081 51479 Raja Mondal BLR Covered
IASPL15084 51481 Subharajit BLR Covered
IASPL15174 51482 Mahesh Gaikwad BLR Covered