Learner Guide

Dispensing for healthcare

professionals

Edition 2021

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 Health Science Academy©

This courseware was developed by Health Science Academy (HSA) and co-authors for use
by learners.
No part of this publication may be reproduced, stored in retrieval system, or transmitted, in
any form or by any means, electronical, mechanical, photocopying, recording or otherwise,
without the prior permission of the copyright owner.
Every effort has been made to ensure complete and accurate information concerning the
material presented in this course. HSA cannot be held legally responsible for any mistakes
in printing or for faulty instructions contained within this course. HSA appreciates receiving
notice of any errors or misprints.
Information in this manual is subject to change without notice. Companies, names and data
used in examples herein are fictitious unless otherwise noted.
The copyright in the documents supplied herewith, including but not restricted to the manuals
and programs in hard copy and in machine readable form, vests in Health Science Academy
(Proprietary) Limited in terms of the Copyright Act No. 98 of 1978, and the Berne Convention.
The client undertakes not to reproduce or permit the reproduction thereof without the prior
written consent of Health Science Academy (Proprietary) Limited, Knowledge Park, 173 Mary
Road, The Willows, Pretoria 0184.
Tel: 087 821 1109 Fax: 081 680 0671
References available on request
Edition 2020
Authors: Tessa Mcwilliam
Laetitia Crause
Edition 2021
Review: Laetitia Crause; Avril Lewis; Tessa Mcwilliam

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Contents

Introduction ............................................................................................................... 4

Portfolio learning activities ......................................................................................... 4

Dispensing license .................................................................................................... 5

Specific outcomes and assessment criteria ............................................................... 6

Assessment methods ................................................................................................ 7

ID document .............................................................................................................. 8

Declaration of authenticity for the portfolio ................................................................. 9

Learning activity 1: Evaluation of prescriptions (150) ............................................... 10

Learning Activity 2: Dispensing labels (30) .............................................................. 26

Learning Activity 3: Prescription records (58) .......................................................... 28

Learning Activity 4: Dispensing calculations (10) ..................................................... 31

Learning Activity 5: Patient information leaflet (PIL) (6) ........................................... 33

Learning Activity 6: Drug supply management system (17) ..................................... 36

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Introduction
To qualify for the course competency certificate, an assessment result of Competent,
(according to SAQA principles), is required for
• the portfolio of evidence
• the summative assessment which includes
o a written (multiple choice questions) and
o the practical component (dispensing practical demonstration).
Your portfolio will be sent to an assessor and moderator for marking.
If you are deemed Not Yet Competent in any of these assessments by the assessor, you
will need to pay a re-assessment fee in order to submit a re-write.
Should you wish to appeal any of the results, this has to be done within one week from the
results being communicated to you. An appeal form is available from HSA.
Participants who fail to complete the course within 6 months from registration, will have to
re-register for the course. A fee is payable on re-registration.

If the course is not completed after 2 years, a full course fee will be due

Your course certificate will be forwarded to you by post approximately one month after the
Successful completion of the summative assessments and all financial obligations have been
met.
Should you have any questions or experience any unforeseen delays, please contact Health
Science Academy on 087 821 1109.

All personal information and results will be collected and used according
to the rules of the POPI Act

Portfolio learning activities

A portfolio is a written presentation of your work

The learning activities in the Learner Guide must be completed and included in a portfolio.
This portfolio must be submitted to Health Science Academy. All portfolios must be completed
in pen and not pencil. Use the spaces in your Learner Guide to answer the questions.
The learning activities are a set of specific circumstances that are presented and must be
answered in the light of the knowledge that you have acquired. Include any evidence or proof
that may be needed to convince the assessor that you have insight and understanding of the
topic.

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Please note that we are not assessing your facility or current procedures, but rather your
understanding of dispensing. It is therefore acceptable for you to create evidence to prove
your understanding of the learning activity, e.g. patient information may be made up to show
understanding of good record-keeping.
Completion of the learning activities serve as a further learning process beyond the
knowledge that you have gathered form the Resource Guide and will help you to answer the
multiple-choice questions better.
The portfolio will be evaluated by pharmacists registered as assessors and moderators with
the South African Pharmacy Council (SAPC).
In order to complete the course in Dispensing of medicines by healthcare professionals,
please follow the following steps:
Step 1
Study the study material found in the Resource Guide.
Step 2
Using the knowledge from the Resource Guide, compile a portfolio of evidence in the
Learner Guide by completing the learning activities.
Step 3
Submit the portfolio, on the day of the practical exam or when indicated by the course co-
ordinator.

Attachments to the portfolio

• A copy of your identity document
• Declaration of authenticity for the portfolio.
Please note:
It is recommended that you keep a copy of the completed portfolio for your own records. As
a legal requirement, HSA has to keep the portfolio for 5 years and therefore it will not be
returned to you.

Dispensing license
Being in possession of a Dispensing Licence means that:
• Doctors may write and dispense their own prescriptions.
• Nurses with the required specialisations (Primary healthcare/occupational health/other)
may write and dispense their own prescriptions for specific medicines and conditions
under the authority of a medical practitioner:
Refer section 56(6) of the Nursing Act, 2005 (Act 33 of 2005)
• An application form for a licence to dispense in terms of Section 22(A) of Act 101 of
1965 (authorised prescribers) is available in the Resource Guide (Annexure A).
Complete this and submit it to the Department of Health.

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Specific outcomes and assessment criteria

Please note

All of the specific outcomes addressed below are a result of the combined
learning from the Resource Guide, the Learner Guide (Portfolio), the multiple-
choice questions and the dispensing practical demonstration.

Specific outcome 1
Identify and apply ethical, legal and therapeutic considerations in all facets of dispensing
Assessment criteria
• Prescription is authenticated, interpreted, validated in terms of its date, prepared for
dispensing and advice given to patients as per legislative requirements.
• Prescription is dispensed taking into account socio-economic, ethical, equity and
professional practice considerations.
Specific outcome 2
Evaluate prescription and access/ create patient profile
Assessment criteria
• A patient profile detailing personal, clinical and medication information is
compiled/reviewed.
• Prescription contents are interpreted and validated in terms of appropriateness for the
individual.
• The patient/caregiver is informed of the benefits of the substitution for a branded
medicine by an interchangeable multi-source medicine (when applicable).
• Prescription modifications and anomalies are addressed through communication with
patient/caregiver and/or prescriber.
Specific outcome 3
Dispense the prescription
Assessment criteria
• Prescriptions are prepared as per good dispensing practice and techniques.
• Professional records are maintained as per legislative requirements and according to
Good Pharmacy Practice guidelines.
• Medicine is handed to the patient/caregiver in a professional and ethical manner.
Specific outcome 4
Manage the procurement and storage of medicines
Assessment criteria
• Items and quantities of medicines are procured according to legislative requirements,
procurement policy and patient needs.
• The integrity and quality of the medicines received is according to legislative and
documentation requirements (scheduled products etc.).
• Stock shortages and breakages are identified and managed according to standard
operating procedures.

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• Storage conditions ensure product integrity, security and legislative requirements

according to standard operating procedures.
• Stock levels are monitored, recorded, discrepancies are noted and appropriate
corrective action is taken according to legislative requirements and standard
operating procedures.
• Returned, damaged and expired stock is handled and disposed of according to
legislative requirements and standard operating procedures.
Specific outcome 5
Advise patients to ensure quality use of medicine and improve health status
Assessment criteria
• Appropriate advice/instructions including a patient information leaflet/package insert
(as appropriate) is provided to the patient/caregiver regarding the safe and efficacious
use of medicines dispensed.
• Feedback is requested to confirm understanding of information provided.
• Additional, relevant, related information is provided to ensure patient adherence and
optimal quality of life.
• Patient adherence and effectiveness of medicine dispensed as well as safety of the
medicine is assessed in patients during and after therapy.

Assessment methods
The learner will be deemed competent when the following assessments have been
completed successfully:
• Multiple-choice questionnaire
• Portfolio of evidence
• Practical evaluation.

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ID document

Attach a copy of your ID document here

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Declaration of authenticity for the portfolio

I, ………………………………………………………………………………………… (full name),

hereby state that all the evidence in this portfolio was compiled by myself and is a true
reflection of my own competence.

What happens if I do not do my own work in the portfolio?

In the portfolio, it is important that you demonstrate your learning and that the work in it is
an indication of your own understanding. Failure to do your own work will lead to you being
declared Not Yet Competent and possible suspension from the course.

This can happen when you

• copy the information researched by someone else
• directly copy someone else’s work
• copy information directly from the Resource Guide
• copy from the internet or any other reference material without acknowledging the
source
• do not use your own interpretation of the material.

Plagiarism or copying is a criminal offence and can lead to criminal

prosecution

Your signature on this document proves your understanding of the consequences of

plagiarism, cheating and/or copying information. This also proves your commitment to do
your own work.

Name

Signature

Date

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Learning activity 1: Evaluation of prescriptions (150)

Outcomes
Upon successful completion of this learning activity, you will be able to:
• Evaluate a prescription in terms of the legality, validity, authenticity and
appropriateness of the prescription before dispensing it
INSTRUCTIONS FOR LEARNING ACTIVITY 1
1. Examine and evaluate the following two prescriptions for legality, authenticity, validity,
and appropriateness.

2. Record your findings in the spaces provided under the guiding sub-headings.

3. For each of your findings, indicate how you would rectify any discrepancies you found.

4. At the end of your evaluation, you are required to

4.1 rewrite the prescription as though you are the prescriber and dispenser, to meet
the requirements for legality, authenticity, validity, and appropriateness.

4.2 indicate at the bottom of the rewritten prescription that you have dispensed the
medicines on this prescription to declare full responsibility that, as a licensed
dispenser, you have dispensed your prescription in terms of Act 101.
Please refer to Study Unit 4 of the Resource Guide for the points which need to be checked
under:
• Legality
• Authenticity
• Validity
• Appropriateness.

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Prescription 1 (91)

Dr R Lumba MBBCh (Wits) PR No. 17453

Dr D Meiring MBBCh (Wits) 23 Mutual Drive

Dr L Tshabalala MBChB (Pret) Med Suite Block

Private Bag
Kimberley
Tel: (053) 509-2555
Fax (053) 509-2556

Insert today’s date here

Modudu Ngobeni

23 year old male

Pharmacist to substitute with least expensive medicine available

Rx: Cepodem® 100 mg 10 1 bd

Rx: Probiflora® Rx 10 1 nocte

Dr L Tsahbalala

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ACTIVITY - Evaluating the prescription

Legality

Is it legal?
• Prescription date:

• Prescriber’s details
- Name:

- Qualifications:

- Health professional (HP) registration number:

- Address:

- Signature:

• Patient details
- Name:

- Age:

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ACTIVITY - Evaluating the prescription

- Gender:

- ID number:

- Address:

• Medicine
- Name:

- Strength:

- Dosage form:

- Quantity:

• Instructions:

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ACTIVITY - Evaluating the prescription

• Repeats:

Authenticity

Is it authentic?

• Identity of the patient (e.g., ID)

• Identity of the prescriber (e.g., HP no, signature)

• Suspicious components (e.g., changes made, quantities prescribed, high risk medications)

Validity

Is it valid?

• Is the prescription date within 30 days?

• Repeats:

Appropriateness

Is it appropriate?

• Dosage

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ACTIVITY - Evaluating the prescription

• Contra-indications (e.g., pregnancy)

Research at least two contra-indications for each medicine using any reference material (e.g. MIMS,
SAMF, Drugs.com) and name the reference you used in the provided space.

Cepodem®:

1. ……………………………………………………………………………………………………

Reference: ……………………………………………………………………………………..

2. ……………………………………………………………………………………………………

Reference: ……………………………………………………………………………………..
Probiflora®:

1. ……………………………………………………………………………………………………

Reference: ……………………………………………………………………………………..

2. ……………………………………………………………………………………………………

Reference: ……………………………………………………………………………………..

• Special precautions (e.g., chronic conditions such as diabetes, renal failure, etc).
Research any 2 special precautions for each medicine using any reference material (e.g. MIMS,
SAMF, Drugs.com) and name the reference you used in the provided space.

Cepodem®:

1. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

2. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………
Probiflora®:

1. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

2. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

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ACTIVITY - Evaluating the prescription

• Interactions (e.g., drug-drug interactions, drug-disease interactions)

Research any 2 interactions for each medicine using any reference material (e.g. MIMS, SAMF,
Drugs.com) and name the reference you used in the provided space.

Cepodem®:

1. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

2. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………
Probiflora®:

1. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

2. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

• Special instructions (e.g., may cause drowsiness)

Research any 2 special instructions for each medicine using any reference material (e.g. MIMS,
SAMF, Drugs.com) and name the reference you used in the provided space.

Cepodem®:

1. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

2. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………
Probiflora®:

1. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

2. …………………………………………………………………………………………………….

Reference: ……………………………………………………………………………………...

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ACTIVITY - Evaluating the prescription

• Storage (e.g., room temperature vs fridge)

For each medicine, indicate the storage conditions and handling of any unused medicine by the
patient.
Cepodem®:
1. ………………………………………………………………………………………………………….

2. ………………………………………………………………………………………………………….

3. ………………………………………………………………………………………………………….
Probiflora®:
1. ………………………………………………………………………………………………………….

2. ………………………………………………………………………………………………………….

3. ………………………………………………………………………………………………………….

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Prescription 2 (59)

Dr R Lumba MBBCh (Wits) PR No. 17453

Dr D Meiring MBBCh (Wits) 23 Mutual Drive

Dr L Tshabalala MBChB (Pret) Med Suite Block

Private Bag
Kimberley
Tel: (053) 509-2555
Fax (053) 509-2556

Insert today’s date here

Patient: Llang Molisa

24 year old female

1. Spersadex® eye drops 0.1 %. 1 drp qid. (5 ml)

2. DF 118® tablets 30mg, one tablet qid. (120 tablets) Repeat 3X

Dr L Tsahbalala

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ACTIVITY - Evaluating the prescription

Legality

Is it legal?
• Prescription date:

• Prescriber’s details
- Name:

- Qualifications:

- Health professional (HP) registration number:

- Address:

- Signature:

• Patient details
- Name:

- Age:

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ACTIVITY - Evaluating the prescription

- Gender:

- ID number:

- Address:

• Medicine
- Name:

- Strength:

- Dosage form:

- Quantity:

• Instructions:

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ACTIVITY - Evaluating the prescription

• Repeats:

Authenticity

Is it authentic?

• Identity of the patient (e.g., ID)

• Identity of the prescriber (e.g., HP no, signature)

• Suspicious components (e.g., changes made, quantities prescribed, high risk medications)

Validity

Is it valid?

• Is the prescription date within 30 days?

• Repeats:

Appropriateness

Is it appropriate?

• Dosage

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ACTIVITY - Evaluating the prescription

• Contra-indications (e.g., pregnancy)

Research at least two contra-indications for each medicine using any reference material (e.g. MIMS,
SAMF, Drugs.com) and name the reference you used in the provided space.

Spersadex®:

1. ……………………………………………………………………………………………………

Reference: ……………………………………………………………………………………..

2. ……………………………………………………………………………………………………

Reference: ……………………………………………………………………………………..
DF118®:

1. ……………………………………………………………………………………………………

Reference: ……………………………………………………………………………………..

2. ……………………………………………………………………………………………………

Reference: ……………………………………………………………………………………..

• Special precautions (e.g., chronic conditions such as diabetes, renal failure, etc).
Research any 2 special precautions for each medicine using any reference material (e.g. MIMS,
SAMF, Drugs.com) and name the reference you used in the provided space.

Spersadex®:

1. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

2. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………
DF118®:

1. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

2. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

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ACTIVITY - Evaluating the prescription

• Interactions (e.g., drug-drug interactions, drug-disease interactions)

Research any 2 interactions for each medicine using any reference material (e.g. MIMS, SAMF,
Drugs.com) and name the reference you used in the provided space.

Spersadex®:

1. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

2. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………
DF118®:

1. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

2. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

• Special instructions (e.g., may cause drowsiness)

Research any 2 special instructions for each medicine using any reference material (e.g. MIMS,
SAMF, Drugs.com) and name the reference you used in the provided space.

Spersadex®:

1. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

2. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………
DF118®:

1. …………………………………………………………………………………………………….

Reference: ………………………………………………………………………………………

2. …………………………………………………………………………………………………….

Reference: ……………………………………………………………………………………...

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ACTIVITY - Evaluating the prescription

• Storage (e.g., room temperature vs fridge)

For each medicine, indicate the storage conditions and handling of any unused medicine by the
patient.
Spersadex®:
1. ………………………………………………………………………………………………………….

2. ………………………………………………………………………………………………………….

3. ………………………………………………………………………………………………………….
DF118®:
1. ………………………………………………………………………………………………………….

2. ………………………………………………………………………………………………………….

3. ………………………………………………………………………………………………………….

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Re-write Prescription 2 to meet requirements of legality, authenticity, date validity and

appropriateness:

Re-write the prescription for Ms Llang Molisa as though you are an authorised prescriber and
licensed dispenser, using your current practice address or home address as though it is a
practice address.
In the bottom block, indicate that you have dispensed this prescription to declare full
responsibility that, as a licensed dispenser, you have dispensed your prescription in terms of
Act 101.

Dispensing “label”
Date Dispensed: ………………………………………………………………………………..
Signature: ………………………………………………………………………………………..
Reference number: ……………………………………………………………………………..

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Learning Activity 2: Dispensing labels (30)

Outcomes
Upon successful completion of this learning activity, you will be able to:
• Prepare a dispensing label in accordance with the legislative
requirements
• Demonstrate an understanding of the need for special warnings on the
dispensing label of various preparations.

Please note

Please refer to the Resource Guide for the legal requirements for labelling.
Remember the specific warning statements which need to be included on the
labels of the various types of dosage forms.
Please note that the product’s packaging is not deemed to be a label. You
must create your own labels in accordance with legislative requirements,
including reference numbers, warnings and guidelines to ensure patient
compliance.

INSTRUCTIONS FOR LEARNING ACTIVITY 2

Prepare labels for the medicines of Prescription 2 in Learning Activity 1 taking into
consideration the legislative requirements (Regulation 10(6)). Include any two (2) special
instructions, two (2) warnings and two (2) storage instructions from the prescription analysis
(Appropriateness) in Learning Activity 1.
Attach the labels below.

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Learning Activity 3: Prescription records (58)

Outcomes
Upon successful completion of this learning activity, you will be able to:
• Prepare a dispensing record in accordance with the legislative
requirements for a dispensing facility
• Demonstrate an understanding of the need for the information which is
required in order to maintain effective and informative records

Please note

Please note that supplying a patient record or file will not be deemed
competent as this does not constitute the required record of the sale of the
medicine. Do not just give theory.
You must be able to critique your current record system or create your own
record system in accordance with legal requirements as specified in the
Resource Guide. The record must have all the required patient details and
signatures.
Note that prescription records require reference numbers.

INSTRUCTIONS FOR LEARNING ACTIVITY 3

Record prescription items from Prescription 2 from Learning Activity 1 in relevant dispensing
records in terms of the legislation (Regulation 35). The invoice provided is for the stock you
received yesterday afternoon.
Insert your name on the invoice and insert the invoice date to be the day before you are doing
this learning activity.
NB: Records must conform with the correctly written prescription and labels in LA 1 and 2.

For this exercise use only those tables that apply to the medicines on
Prescription 1

Schedule 1 Register / Record (Complete if applicable to this exercise) (23)

Name and ID of Name of medicine Name (and Date and reference no.
patient and quantity supplied signature) of if applicable
dispenser

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Prescription book: Schedule 2 and higher (23)

Name, address, Date Name, strength, Quantity Name of Name of

and ID of patient dispensed dosage form of of authorised dispenser
and medicine and medicine prescriber and
reference dosage supplied signature
number prescribed

Insert your name ……………………………………………. ………………………

Insert yesterday’s date

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Record book: Schedule 6 (35)

Facility name:

Substance Dosage form Strength

Date Supplier name Supplier Purchaser name Ref no. Prescriber name Units Units issued Balance and
received/ and address invoice and address and address received (words and signature
issued number (words and figures)
figures)
Quarterly 100
balance One hundred
Date: only

……………... Balance on hand (Act 101 of 1965)

(Insert the Signature
date for the
previous ………………..
quarter here)

For quarterly balances, write across the page, across columns.

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Learning Activity 4: Dispensing calculations (10)

INSTRUCTIONS FOR LEARNING ACTIVITY 4
Calculation 1(4)
The recommended maintenance dose of Beclate® (Beclomethasone diproprionate), an
aerosolised inhalant is 100 µg administered twice daily. The commercial inhaler delivers
50 µg per metered (measured) inhalation and contains 200 inhalations.
How many inhalers should be dispensed if a 60-day supply is required?

Tip
• If one spray supplies 50 ug (micrograms), how many sprays will supply 100
micrograms?
• To supply this twice a day, how many sprays are required per day?
• Sixty days are called for, therefore how many sprays are required?
• Will one container meet this requirement?
• Can you supply a part container?

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Calculation 2 (6)
The following regimen for oral prednisolone tablets is prescribed for a patient:
50 mg/day x 10 days; 25 mg/day x 10 days; 12.5 mg/day x 10 days; 5 mg/day for 10 weeks.
How many scored 25 mg tablets and how many 5 mg tablets should be dispensed to meet
the dosing requirements? A tablet is scored if it has a groove(s) to indicate that it may be
broken and to aid in breaking it.
Note: In the government / public sector only 5 mg tablets of prednisolone are available.
However, in the private sector 25 mg tablets are available. Scored means that the tablets
have a line across them, on one side, so that you can break them in half evenly.
Calculate how many tablets of each strength are required. Good Dispensing Practice requires
that the smallest number of tablets should be dispensed. You must combine the two strengths
of tablets you dispense.

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Learning Activity 5: Patient information leaflet (PIL) (6)

Outcomes
Upon successful completion of this learning activity, you will be able to:
• Distinguish between a Package Insert (PI) and a Patient Information
Leaflet (PIL)
• Demonstrate an understanding of how to draw up a patient information
leaflet using the correct headings, terms relevant to the patient and
legislative requirements
• Distinguish between information regarding the medicine which is
relevant and of importance to the patient versus information that is
intended for the health care professional.

The PIL is designed as an adherence tool for patients

For this learning activity, the PIL provided is written in one language. The PIL should always
be written in a patient-friendly manner and should be aimed at a reader who has Grade 10
education.
INSTRUCTIONS FOR LEARNING ACTIVITY 5 (6)
You have been provided with a PI and PIL for a beclomethasone inhaler. Answer the
following:
• In your opinion which of the two documents (PI or PIL) would promote patient
adherence?

• Give 5 reasons to support your answer.

1.

2.

3.

4.

5.

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Patient Information Leaflet

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Package insert

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Learning Activity 6: Drug supply management system (17)

Outcomes
Upon successful completion of this learning activity, you will be able to:
• Demonstrate an understanding of the management of medicine supply
• Distinguish between areas that do and don’t comply with the
recommended standards with respect to the management of medicine
supply
• Demonstrate an understanding of the documentation required for an
internal audit.
You are required to show you are able to introduce the necessary systems in stock
management in accordance with legal requirements relating to products controlled by Act
101 of 1965 (Medicines and related substances control Act).
INSTRUCTIONS FOR LEARNING ACTIVITY 6
Question 1 (1)

On the picture, indicate the discard point where the vaccine cannot be used any longer.
Question 2 (5)
You have a fridge with a freezer compartment. Indicate where you will place the following
products by placing the corresponding number in the table
1. Door shelf in the fridge
2. Bottom shelf in the fridge
3. Middle shelf in the fridge
4. Top shelf in the fridge
5. Freezer compartment of the fridge
6. Not in the fridge
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Product Placed where in the fridge

Food

Ice packs

Vaccines that are freeze-sensitive e.g.

influenza

Vaccine that are not freeze-sensitive e.g.

measles

Question 3 (11)
Taking into consideration the checklist for supply management available in the Resource
Guide, indicate how you will manage:
Returned goods

Security of stock

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Determining what kind of stock to order

TOTAL: 271

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