RMA Visual Inspection

Procedures for Synology
Camera

1
 Table of
Contents

Purpose  01

Criteria for Acceptance  02

Packaging
Product appearance

Criteria for Denial  04

Packaging
Product labels

Product appearance

Appendix  07
Packaging and shipping instructions

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Purpose

Purpose

The information provided in this document is applicable to Synology Camera. All Synology
Camera products requiring a return merchandise authorization (RMA) must be returned in the
same condition as they were received from Synology. The following chapters will explain the
criteria for RMA denial and acceptance.

Notes:

• All images in this document are for illustrative purposes only, with the BC500 used as an
example. The layout of your product may differ from that in the figures provided.

01
Criteria for Acceptance

Criteria for Acceptance

Packaging

More proper packing and shipping instructions are available in the Appendix.

Use bubble wrap or EPE material to protect the device.

Product appearance

The camera is in good physical condition, with no visible damage to both the camera body and the attached
cable.

02
 Criteria for Acceptance

The product label should be clearly visible, with

The product logo should be clearly visible. the serial number and MAC information clearly
distinguishable. The QR code should be scannable.

03
Criteria for Denial

Criteria for Denial

Packaging

Improper protection materials were used to package the device (e.g., no packaging materials with
cushioning were used, incorrectly sized packaging used, or the items were loosely packed, causing them to
bounce around during transport).

The original box is unopened. The product seals are still intact.

04
Criteria for Denial

Product labels

The serial number is unclear or otherwise

The serial number has been written over.
unreadable in any way.

Product label has been torn or peeled off. Product label is missing.

Product appearance

Camera body is badly scratched or otherwise has

SD card cover is missing.
physical damage.

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 Criteria for Denial

Deliberate damage or scratches on the camera

SD card cover screw is missing.
lens.

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Appendix

Appendix

Packaging and shipping instructions

Before shipping, contact the local reseller or distributor where you purchased the product for an RMA number.

1. Wrap the Synology Camera with bubble wrap or EPE material, then carefully place it into a box.

2. Do not use packaging pellets, peanuts, air bags, or newspaper.

3. Make sure there is no extra space inside the box for the Synology Camera to move around.

4. If necessary, place the packing slip inside the package and seal the box along all edges and openings with
nylon tape or PVC insulation tape.

5. Stick the shipping label on the outside of the package.

1 2

3 4

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Appendix

SYNOLOGY
INC.
9F, No. 1, Yuandong Rd.
Banqiao Dist., New Taipei City 220545
Taiwan
Tel: +886 2 2955 1814

SYNOLOGY
AMERICA CORP.
3535 Factoria Blvd SE, Suite #200,
Bellevue, WA 98006
USA
Tel: +1 425 818 1587

SYNOLOGY
UK LTD.
Unit 5 Danbury Court, Linford Wood,
Milton Keynes, MK14 6PL
United Kingdom
Tel.: +44 (0)1908048029

SYNOLOGY
FRANCE
102 Terrasse Boieldieu (TOUR W)
92800 Puteaux
France
Tel: +33 147 176288

SYNOLOGY
GMBH
Grafenberger Allee 295
40237 Düsseldorf
Deutschland
Tel: +49 211 9666 9666

SYNOLOGY
SHANGHAI
200070, Room 201,
No. 511 Tianmu W. Rd.,

synology.com Jingan Dist., Shanghai,

China

SYNOLOGY
Synology may make changes to specifications and product descriptions at any time, without notice. Copyright
JAPAN CO., LTD.
© 2023 Synology Inc. All rights reserved. ® Synology and other names of Synology Products are proprietary 4F, No. 3-1-2, Higashikanda,
marks or registered trademarks of Synology Inc. Other products and company names mentioned herein are Chiyoda-ku, Tokyo, 101-0031
trademarks of their respective holders. Japan

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