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SINQSTERL
| ZIMASCO QUALITY
MANUAL ISO 9001: 2015
Quality Manual
Page: 1 of 38
Revision No. 1
Issue date: 10 April 2019
CONTENTS
Section title Page
Company background 23
Quality policy 5-6
Business context 79
Top management role in the quality management system, 10-11
Planning for the quality management system, 12
Resources for the quality management 13-15
Operational planning and control 16-20
Performance evaluation of the quality management system 21-2
Improvement of the quality management system B
References 24
‘Appendixes 25-38 [
G
SINDSTEEL
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ISO 9001: 2015 Revision No.
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1, Company Background
ZIMASCO, a unit of China’s Sinosteel Corporation is High Carbon Ferro- Chrome producer
based in Kwekwe, Zimbabwe. It also operates Chrome mines under tribute agreements along the
Great Dyke range stretching from Zvishavane in the South to Mutorashanga in the North.
The three main Raw materials used in the production of High Carbon Fetrochrome are
Chrome ores, Reductants and Fluxes, Reductants are mainly Coke and Coal which act as a
reducing agent, Fluxes are mainly Quartz and Felsite both of which are locally obtained within
32km radius from the Smelting Plant in Kwekwe.
The Smelter commenced operations in 1962 when Windsor Ferro chrome Alloys a Canadian firm,
installed a 6MW furnace. In 1965 ZIMASCO (Zimbabwe Mining and Smelting Company)
purchased the plant and has since grown in size to the current total of five submerged furmaces
and a small Induction furnace commissioned in 1979.
Raw Materials
‘The three main Raw materials used in the production of High Carbon Ferrochrome are
1. Chrome ores: these furnish the much needed chromium (Cr) and Iron (Pe) which go into the
alloy and gangue into slag. The ores can be hard lumpy, friable, fines or concentrates.
2. Fluxes: are mainly Quartz and Felsite both of which are locally obtained. Its ary function
js to render impurities in the ore that are of highly refractory nature fusible. If they should
remain unfused, they retard the smelting. The secondary function of a flux is to furnish a
substance with the unwanted elements or compounds may combine in preference to the
metaValloy.
3. Reductants: mainly coke and coal provide the carbon (C) required to reduce the oxides of
chromium, Iron and Silicon to yield the Cr, Fe and Si which go into the alloy.
‘The Raw Materials are tested and analysed for different characteristics before they are accepted
for use by the Smelter, The accepted Raw Materials are weighed, mixed and form a blend mix
which is fed into the furnaces by means of a charge car f Page: 3 of 38
i. 1SO 9001: 2015 Revision No. 1
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Outputs
Requirements > | 8 Operation | <=>
7 Support Processes 015 Revision No. 1
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ISO 9001
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5, Top management role in the quality management system
5.1. Leadership and commitment
Top management demonstrates leadership and commitment by:
© taking accountability of the effectiveness of the management
+ ensuring that the Quality Policy and quality objectives are established and they are
communicated, understood and applied within the company
* ensuring availability of resources, and that the QMS is integrated into the entire
business and that it achieves its intended results
‘© promoting risk-based thinking, awareness of the process approach and continual
improvement;
‘© communicating the importance of effective quality management and of conforming to
the QMS requirements;
‘+ engaging, directing and supporting persons to contribute to the effectiveness of the
management system;
+ supporting other relevant management roles to demonstrate their leadership as it
applies to their areas of responsibility
5.2, Customer focus
‘The organization shall ensure that customer focus is adhered to by assuring that:
‘© customer and applicable statutory and regulatory requirements are determined,
understood and consistently met;
+ risks and opportunities that can affect conformity of products and services and the
ability to enhance customer satisfaction are determined and addressed:
+ focus on enhancing customer satisfaction is maintained.
‘The company shall maintain appropriate market liaison so as to keep up to date market
information on both curvent and changing customer needs, This will be done through
company appointed agents, who will be responsible for providing the necessary
information,
Understanding of competitor's production, products and cost structure is important,
‘The organization, through appointed agents, namely Traxyxs, Marubeni Tetsugen and
Sinosteel International holdings company shall track and monitor new developments
in the world of High Carbon Ferrochrome/ Stee! business to ensure that it can respond
to anticipated shifts in managing its future over the requisite time span,
Information relating to customer perception to be gathered and analysed by the
organization together with the respective appointed agents. This will include
information whether customer requirements are being met. Any specifie customer
complaints/elaim will be dealt with as per procedure 7.08. smastent
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ISO 9001: 2015 Revision No. 1
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Appendix 6.3: Management of Change (MOC) Request & Authorization
ll. Change ‘Type: Tick (Vv) appropriate box
Process change Software
Product change Personnel assignment
Documented information Vendor Selection
Equipmentitools (cia) Other.
Description of Proposed Change
[Link] recommending the change:
4, Evaluation
4.1 Guidelines for evaluation to be undertaken,
Will the change affect existing prodtcts or services? Is the change absolutely necessary? Is there any impact 10
existing documents (procedures, policies, forms, etc.)? Is personnel trainingire-training required? What risks or
business inipacts are associated with the proposed change?
4,2 The evaluation
5. APPROVAL
Approved by: .scsscsscseesseesoeee Designation: .... Date: .
The signed Change Form is the necessary authorization to perform the change as recommended and/or
modified during evaluation,
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Appendix 7.1.2-1: Personnel Competence Record
Procedure 6.01
Appendix 7.1.2-2: Training Attendance Record
Procedure 6.01 Form TRG 13 & 7x0 |
1SO 9001: 2015
Quality Manual
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Appendix 8.4.2-1: Supplier Evaluation/Re-evaluation Record Form
Supplier Information
Supplier Name
‘Supplier ID/Code (if any)
Goods/Services supplied
1. Evaluation:
Eyaluation
n:_Tick (\) appropriate column
Acceptable
Not acceptable
References
Adequacy of quality
Price competitiveness
Delivery reliability
Certification to ISO 9001 or equivalent
Complaints rate
Overall risk potential
Overall result of evaluation
2. Evaluator information
No. | Name
Designation
Date of
Signature Eyaluation
@
Gi)
cy
3. Next re-evaluation date.. Page: 34 of 38
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Appendix 8. Supplier Performance On-gi ing Monitoring Record Form
Supplier Information
Supplier Name Supplier ID/Code (ifany) _ | Goods/Serviees supplied
Purchases Quality Price Delivery
No. Date A NA A NA A NA
1
2.
3.
4
5.
6.
7
8
%.
10.
Acceptable
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Appendix 8.7: Nonconforming Product/Service Report
Procedure 2.04 Form QA 17 ISO 9001: 2015
Quality Manual
Issue date: 10 April 2019
Appendix 9.1.2: Customer Satisfaction Survey Questionnaire Form
Procedure 8.01 Form S103 sear eae Issue date: 10 April 2019
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ISO 9001: 2015 Reyision No. 1
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Appendix 9.2: Internal Audit Programme for the Year ..
Process Jan | Feb | Mar | Apr | May | June | July | Aug | Sept | Oet | Nov | Dec
s
; =
4
5
1. Audit details
1.1. Audit objectives
¥ Determining conformity to ISO 9001
¥ Evaluating conformity of documentation to ISO 9001
Y — Judging conformity of implementation to documentation
¥ Determining effectiveness of system
Y Assessing conformity to any contractual/regulatory requirements
Identifying opportunities for improving the QMS
1.2. Audit criteria
Each Process to be audited against applicable clauses of ISO 9001: 2015
1.3. Auditors
2, Audit program preparation, review& approval
2.1. Prepared by.
2.2. Reviewed & approved by..
Datersseeone
