Offline Fe Training Flasharray X Series

OFFLINE FE Training - //X Series
Description
The intent of this training course is to familiarize field engineers with Pure Storage
products and how to perform break fix replacements.
If you have any questions please reach out to PEAK at peak@purestorage.com.
IN TR ODUCTION
Welcome!
Learning Objectives
Prerequisites
LESSON S
Safety, Tools & Etiquette
Power Down
Power On
Power Supply Unit (PSU)
Power Supply Module (PSM)
Power Cord
Controller
SAS Cable
Optical Transceiver
NVRAM
NVRAM Blank
PCI Cards
Quad-Port SAS Card
DirectFlash Modules
Chassis
Bezel
Fans
Boot Drive
Rails
Legal Disclaimer + Exit

Lesson 1 of 23
Welcome!
Welcome to the Field Engineer //X Series Service Guide!
Course overview:
The intent of this training course is to familiarize field engineers with Pure Storage products and
how to perform break fix replacements. As a potential field engineer for Pure you will need to
review all step by step instructions to pass the course. Summary units are intended as a
refresher before going on customer site.
The following symbols appear in the Pure Storage documentation:

Lesson 2 of 23
Learning Objectives
By the end of this course, you will be able to:
1 Perform a break fix replacement on an //X series.

Lesson 3 of 23
Prerequisites
Before You Begin

Take a look at the prerequisites to the course below. Make sure you've covered it and then click
continue.
Read "Things to Know About Pure Storage"
Review how to apply a Defective Label
List the Field Engineers Do's and Dont's
About Pure Storage
THINGS TO KNOW ABOUT PURE STORAGE

The Pure Storage FlashArray family delivers software-defined all-flash power and reliability for
every need and every budget, from the entry-level FlashArray//M10 to the new FlashArray//X –
the first mainstream, 100% NVMe, enterprise-class all-flash array. With our Purity Operating
Environment software, every FlashArray model enables organizations to consolidate and
accelerate workloads while enjoying proven 99.9999% availability, completely non-disruptive
operations, and support that’s above and beyond. Whether it’s accelerating a single database,
powering VMs and desktops, or the foundation of an an all-flash cloud, the rich data services
and effortless operations of FlashArray will make your enterprise storage something you simply
don’t worry about anymore.
THE PURITY OPERATING ENVIRONENT
Storage Software Born for Flash
The heart of every Pure Storage array, Purity Operating Environment is software purpose-built
for the cloud era. It implements SW-defined storage services and APIs, advanced data services,
and global flash management – all built-in and included with the array.
You can read more at Pure Storage.

Defective Label Use Kit
Introduction
Important information: The Defective Label is applied to the faulty component prior to
removal to prevent the mixing of faulty components with new replacement
components.
Step 1
Determine if a defective label has been shipped with the replacement spare.
Not all spares replacements are shipped with a Defective Label Kit. If a spare
replacement has been determined to require a Defective Label, then a Kit has been
placed in the spare replacement package. If there is no Defective Label Kit in the
spare replacement package, then one is not required to be used.
Step 2
Apply the Defective label to the faulty component if the replacement spare was shipped
with a Defective Label Kit
Remove the Defective Label from the Defective Label Kit bag. See Figure 11.)
Before removing faulty component apply the Defective Label to the faulty component.
Making sure that the label text is visible, wrap the label around a handle or apply it to
a metal or plastics surface on the component.
DO NOT apply the label to any connectors, pins, or other connection points
Remove and replace the faulty component with the replacement component, as
described in the documentation
Leave the defective label in place, and prepare the faulty component for return to
pure storage per the return instructions
FE Do's and Don'ts
FIELD ENGINEER DO'S AND DON'TS

Please review prior to customer dispatch.
Do's
–
1. Verify the following with Source Support:
a. Customer Name
b. Customer Address
c. Scope of work to be performed
d. On site time
e. Part Number & description of replacement item
f. Serial Number of System
g. Any site access requirements
h. Any Special Handling Instruction SHI indicated

i. Any special tools needed
2. Proceed to the Site address specified
3. Follow any SHI indicated
4. Review applicable training material prior to going on site
5. Call Source Support upon arrival at site.
6. Before beginning work on any Pure Storage platform a thorough visual inspection of all
cabling should be conducted to detect any loose connections prior to touching the actual
cables. If a loose connection is detected the Field Engineer should immediately contact
Source Support and subsequently be conferenced in with Pure Support to report these
findings and request instructions on how to proceed.
7. Once in front of equipment verify the following:
a. Serial Number of the System (see Figure 11 below: Image of an asset tag which is
located in front of the system that contains the system serial number. This can also be
found on chassis, example located in Figure 12. See Figure 12 below: Image of where
to locate the chassis serial number versus the controller serial number)
b. Verify defective part location and any failure light indicators
c. Verify with the Pure TSE if the "Good Unit" or the "Defective Unit" has been lit
8. Call Source Support prior to beginning work
9. Ensure proper ESD protection (e.g., wrist strap) is used while working on Pure Storage
equipment that is not powered on.
10. Execute replacement of defective part identified
11. Call Source Support to verify replacement of defective part corrected the issue
12. Leave the site only after excused by Source Support
Don'ts
–
1. Do not begin to work on equipment without permission from Source Support / Pure Support
2. Avoid engaging the customer in general conversation

3. All questions or Customer queries should be directed to Source Support / Pure Support
4. Do not leave the site until excused by Source Support
5. Do not change any cabling configurations without Service Logistics approval
6. FE's should NOT redirect a Courier to deliver parts elsewhere. They should meet the
Courier for the part handoff as originally requested. It is understandable that exceptional
situations may arise where a change must be made. In the event an FE absolutely must
redirect a courier meetup, they should place a call to Source Support and alert them of the
issue. Source Support will ensure the Courier is properly notified of any changes. Every
effort must be made to meet the courier for part handoff as originally determined.


 

Item 1
Asset Tag: Serial number of system location, same as chassis serial number.

Location of the controller serial number which is NOT the system serial number.

Location of the controller serial number which is NOT the system serial number.

Item 2
Serial number of the system is located on the right hand edge of chassis, located here.
Lesson 4 of 23
Safety, Tools & Etiquette
Upon completing this lesson, you will be able to:
1 List the safety measures to take prior to beginning a break fix replacement.
2 Obtain the appropriate tools and equipment.
3 Explain proper work space etiquette.
SAFETY
1 Make arrangements for assistance when lifting chassis over 4445lbs 2025KG
2 Make sure adequate grounding and/or over-current protection is in place
TOOLS AND EQUIPMENT
Provided by Pure Storage
Replacement part
1
Not Provided by Pure Storage
1 Torx-10 screwdriver for NVMe replacements
2 Ensure proper ESD protection (e.g., wrist strap) is used while working on Pure
Storage equipment that is not powered on.
WORK SPACE ETIQUETTE
1 Pack up the defective parts - those are to be returned utilizing the packaging from
the replacement FRU. Seal with packaging tape and ensure the customer is aware of
the location of the return package. Do not leave the defective FRU in high traffic
areas.
2 Do not leave garbage/spare packing material behind.
3 Make sure to secure all racks/doors/locations at the completion of the on-site.
4 Wear business casual attire that is not stained or ripped (jeans, sandals, t-shirts are
not acceptable). A button down shirt and slacks are required.
5 If the customer asks at any time if you have ever worked on a Pure Storage product,
the response should be that you are pre-certified to work on Pure Product and also
work on similar enterprise level storage products. Do not tell the customer you have
never worked on Pure Storage product.
Conventions and Guidelines
Safety and Handling Guidelines
Warning/Cautions
–
Only under the specific guidance of Pure Storage should an FE access the console. Unless
this is authorized by Pure Storage, the FE is never to run any of the following checks or
commands. Access to the console can be made via USB, serial, or crash cart connection.
If this equipment is used in a manner not specified by the manufacturer, the protection
provided by the equipment might be impaired.
Avoid contact with backplane components and connectors.
Disconnect all power cords before moving the chassis and shelves or performing any
powered-off service operation.
Verify that rack electrical distribution systems meet all safety requirements of UL 609501
and IEC 609501 when fully populated, and that they provide adequate 100240V 5060Hz
AC power, over- current protection, and electrical ground for all installed equipment.
If you use bifurcated ("Y") power cords, connect them to a 200240V external power
supply. Verify that all electrical connections are grounded before powering on.
Do not open chassis or shelf enclosures, or any component such as a PSM, PSU, or
DirectFlash Module, unless you are a qualified service representative performing a service
procedure in accordance with instructions published by Pure Storage.
Do not use the controller or PSU handles to lift a chassis. Use the attachable chassis lift
handles. When servicing rack-mounted equipment, extend only one chassis at a time.
Do not replace batteries due to risk of explosion if handled incorrectly. Dispose of batteries
accord- ing to battery manufacturers' instructions.
Do not insert anything into any FlashArray connector except as specified in installation or
repair instructions.
Be careful when disconnecting cables. The connector casing might be hot.
Supplementary Information
–
Ensure that all components, including PSMs, PSUs, and blank panels are in place before
powering on or operating an array.
Leave failed components (e.g., PSUs, DirectFlash Modules, etc.) in place until replacements
are available.
Lesson 5 of 23
Power Down
Upon completing this lesson, you will able to:
1 Power off a a FlashArray//X
2 Power off a storage shelf
Summary
POWER DOWN
You can perform most FlashArray service operations while the FlashArray is powered on. For
some procedures or at the request of the customer, the system may need to be powered down.
QUICK SUMMARY
CHECKLIST
Before going onsite, make sure to:
Review quick summary
Review step-by-step
PROCESS OVERVIEW
OBSERVE ACTION VERIFY

Validate the status of the Contact Pure Support to Power cords were
unit in the customer ensure that a power down disconnected from the
environment. event is approved. power supplies and not the
customer PDU.
SITE CHECK POWER DOWN





Remove captive strap


Remove power cord from PSU 1


Remove captive strap


Remove power cord from PSU 0
SITE CHECK CONTROLLER LED LIGHT



Controller Fault light:
Amber - Failure, Green - Functional




LED indicator light control by Pure Storage support.
Blue - is on, No light - if off


Step-By-Step Instructions
Step 1
Powering Off FlashArray//X
1. Unwrap the captive strap from each power plug. See Figure 161.)
2. Remove power plug from PSU socket 0.
3. Remove power plug from PSU socket 1.
Important info: You are not required to shut Purity down or switch a controller off before
removing the power plug.
Step 2
Powering Off a Storage Shelf
Turn both PCM power switches to the off O position. See Figure 162.)
Lesson 6 of 23
Power On
1 Power on an add-on shelf
2 Power on a FlashArray//X
Summary
POWER ON
Power on add-on shelves (if any are installed) before you power on the FlashArray//X.
QUICK SUMMARY
CHECKLIST
Review step-by-step
PROCESS OVERVIEW
OBSERVE ACTION VERIFY
Validate the status of the Validate that all cables are Verify with Pure Support
unit in the customer properly attached SAS, FC, that the array is properly
environment. etc.) prior to powering on responding prior to leaving
the system. the site.
SITE CHECK POWER ON

 


Loop captive strap to secure power cord


Connect power cord to PSU 0


Loop captive strap to secure power cord


Connect power cord to PSU 0
SITE CHECK CONTROLLER LED LIGHT









Step 1
Powering On an Add-on Shelf
Power on add-on shelves, starting with the lowest ID number and proceeding to the
highest.
1. Plug power cords into add-on shelf PCMs, secure with wrap around collars (see Figure
163, and connect cords to rack power.
2. Connect all SAS cables from the shelf to the FlashArray//X. See the FlashArray//X SAS
Cabling diagram under Section 10, subheading Cabling Guide
3. Switch the PCM power switch on (-) and wait 10 seconds before proceeding.
4. Verify that the four LEDs next to the shelf IOM SAS ports on each shelf that is
connected to a cable are illuminated. LEDs might blink due to I/O activity. See Figure
164.)
Step 2
Powering On FlashArray//X
Power on PS0 and PS1 as follows Figure 165 shows PS0
1. Connect the PS0 power cord to the PS0 power connector and secure the connector to
the chassis as follows:
a. Lower the power supply handle.
b. Make a loop in the power cord near the plug and wrap the captive strap around
the loop.
c. Insert the plug into the power supply socket.
2. Connect and secure the PS1 power cord as described in step 1.
3. Connect the PS0 power cord to the AC power distribution unit PDU. After you
connect the power, the controller LEDs illuminate and the controller fans start.
4. Connect the PS1 power cord to a separate AC PDU to ensure redundancy.

Important info: Securing the captive strap prevents you from accidentally
disconnecting power to the system.
Supplementary information: If LEDs do not illuminate, make sure that the add-on
shelves and FlashArray//X are powered on, and check SAS connections before
contacting Pure Storage Technical Support for assistance.
Lesson 7 of 23
Power Supply Unit PSU
1 Replace a FlashArray//X power supply unit PSU.
Summary
POWER SUPPLY UNIT PSU

This section describes how to replace a FlashArray//X power supply unit PSU. When a PSU fails,
you must replace the entire unit. Pure Storage does not support field disassembly or repair of
PSUs.
QUICK SUMMARY
CHECKLIST
Review step-by-step
Review pre-game with Source Support team
Verify special handling instructions for retrieving replacement part
PROCESS OVERVIEW
OBSERVE REPLACE VERIFY
First, verify the faulty PSU Second, replace defective Finally, verify PSU LED light
LED light (please reference PSU. Pack up defective and is green.
sight check on the location leave on site unless
of the LED light). instructed otherwise.
SITE CHECK POWER SUPPLY UNIT




Unwrap/Wrap captive strap


PSU Fault light:


PSU latch - press inward to release


Unplug/Plug power cord from PSU socket


PSU Handle - hold down latch inward and grasp the PSU handle to pull/insert PSU
Preparation
TOOLS AND EQUIPMENT
SUPPLIED BY PURE STORAGE
Replacement PSU
REQUIRED FOR SOME PROCEDURES
NOT PROVIDED BY PURE STORAGE
Ensure proper ESD protection (e.g., wrist strap) is used while working on Pure Storage
equipment that is not powered on
FLASHARRAY POWER DURING REPLACEMENT
You can replace a FlashArray//X PSU while an array is operating; however, Pure Storage
recommends that you perform all hot replacements during less critical times when I/O activity to
the array is low. If the customer wants you to power off the array during the procedure, follow
the instructions in Powering Off Arrays and Shelves (found in "Power Down" lesson) after
verifying with Pure Support.
ESTIMATED TIME FOR REPLACEMENT 15 MINUTES
Includes all necessary unpacking, replacement, and repacking tasks. Does not include any
optional customer requested operations such as array power off and on.
FAQ
Q Do you need to power down array when replacing a power supply unit?
–
A You do not need to power down the array, power supplies are hot swappable.
Q Should I unplug both ends of the power cord prior to replacement?

–
A No, only remove the power cord from the defective power supply, DO NOT remove the plug
from the customer power distribution unit.
Q When running into an issue who do I contact?

–
A Always Source Support so they can coordinate with a Pure technical service engineer.
Step 1
Observe Failure Symptoms
Support: This requires login access to an array or assistance from Pure Storage
Technical Support.
Ask a Pure Storage Support representative to verify the power supply failure. Check the
LED on the lower right corner of the PSU panel. Green indicates that the power supply is
operating normally. Amber indicates a power supply failure (see Figure 13. Also take note
of the slot location to verify with Pure Support.
Step 2
Power Off the Power Supply
1. Unwrap the captive strap. See Figure 14
2. Remove the power plug from the PSU socket
Supplementary information: Do not unplug the power cord from the rack power
distribution unit.
Step 3
Remove the Faulty PSU from the Chassis
1. Grasp the PSU handle with your index finger and press the PSU latch inward to release
it from the power supply module PSM. See Figure 15
2. Pull the PSU by the handle and remove it completely from the FlashArray//X chassis.
Step 4
Install the Replacement PSU and Power On
Supplementary information: If the array was powered off for the PSU replacement,
follow the instructions in Powering On Arrays and Shelves (found in "Power On" lesson).
1. Align the replacement PSU with the chassis bay and slide it completely in. See Figure
16
2. Verify that the PSU retention mechanism is engaged by pulling the PSU handle gently
until you feel resistance
3. Lower the power supply handle, make a loop in the power cord near the plug, and
wrap the captive strap around the loop, securing the cord to the handle. See Figure
17
4. Insert the power plug into the power supply socket.
Best practice: Securing the captive strap prevents you from accidentally disconnecting
power to the array.
Step 5
Verify the Replacement
Technical Support.
1. Request that the Pure Storage technical support engineer verify the replacement.
2. Verify that the PSU LED is green. See Figure 110
Supplementary information: If the PSU replacement does not resolve the issue, contact
Pure Storage Support for assistance. Power supply failure can also be caused by a
faulty power supply module PSM or power cord.
Lesson 8 of 23
Power Supply Module PSM
1 Replace a FlashArray//X power supply module PSM.
Summary
POWER SUPPLY MODULE PSM

This section describes how to replace a FlashArray//X power supply module PSM. When a PSM
fails, you must replace the entire unit. Pure Storage does not support field disassembly or repair
of PSMs.
QUICK SUMMARY
CHECKLIST
Review step-by-step
PROCESS OVERVIEW
First, verify the faulty PSU Second, replace the Finally, verify PSU LED light
LED light (please reference defective PSM. Pack up is green.
sight check on the location defective and leave on site
of the LED light). unless instructed otherwise.
SIGHT CHECK POWER SUPPLY MODULE PSM





PSM handle to pull/insert PSM


PSM - Power Supply Module


Loosen/Tighten captive screw
Preparation
TOOLS AND EQUIPMENT
Replacement PSM
Anti-static temporary work area with electrical power available
Phillips screwdriver
You can replace a FlashArray//X PSM while an array is operating; however, Pure Storage
recommends that you perform all hot replacements during less critical times when I/O activity to
the array is low. If the customer wants you to power off the array during the procedure, follow
the instructions in Powering Off Arrays and Shelves (found in "Power Down" lesson).
FAQ
Q Do you need to power down array when replacing a power supply unit?
–
A You do not need to power down the array, the FRU's are hot swappable.
Q Should I remove both ends for power source?

–
A No, only remove the power cord from the array, DO NOT remove plug from power distribution.
–
A Always Source Support so they can coordinate with a Pure technical service engineer.
Q Do I take the defective part with me?
–
A No, leave the defective part on site with the customer unless specified by either the
customer, Source Support or Pure Storage. A return waybill is emailed to the site contact for
application by the customer.
If you are instructed to take the defective part offsite, please contact Source Support for return
instructions.
Q What is the difference between the PSM and the PSU?

–
A The PSU is the power supply only, the PSM is the tray that holds the PSU, including a board
which allows the power supply to interact with the system.
Step 1
Technical Support.
Ask a Pure Storage Support representative to verify the power supply failure. Check the
LED on the lower right corner of the PSU panel. Green indicates that the power supply is
operating normally. Amber indicates a power supply failure. Also take note of the slot
location to verify with Pure Support.
Step 2
Power Off the Power Supply
2. Remove the power plug from the PSU socket
Supplementary information: Do not unplug the power cord from the rack power
distribution unit.
Step 3
Remove the PSU from the PSM
Best practice: To remove a PSM, you must first remove the PSU contained in the PSM.
1. Grasp the PSU handle with your index finger and press the PSU latch inward to release
it from the power supply module PSM. See Figure 25
2. Pull the PSU by the PSU handle and remove it completely from the FlashArray//X
chassis.
Step 4
Remove the PSM from the Chassis
Best practice: You cannot remove a PSM until the PSU has been completely removed
from the chassis.
1. Loosen the captive screw. Use a Phillips screwdriver to loosen the captive screw if it is
too tight to loosen by hand.
2. Grip the PSM by the handle and carefully pull it from the chassis. See Figure 26
Step 5
Install the New PSM
1. Align the PSM with the slot and carefully slide it in until the retention mechanism
engages. See Figure 27
2. Verify that the retention mechanism is engaged by gently pulling the handle until you
feel resistance.
3. Tighten the captive screw.

Step 6
Reinstall the PSU and Power On
1. Align the PSU with the chassis bay and slide it completely in. See Figure 28
2. Verify that the PSU retention mechanism is engaged by pulling the PSU handle gently
until you feel resistance.
3. Lower the power supply handle, make a loop in the power cord near the plug, and
wrap the captive strap around the loop, securing the cord to the handle. See Figure
29
4. Insert the power plug in the power supply socket.
power to the array.
Step 7
Technical Support.
1. Request that the Pure Storage technical support engineer verify the replacement.
2. Verify that the PSU LED is green. See Figure 212
Supplementary information: If the PSU replacement does not resolve the issue, contact
Pure Storage Support for assistance. Power supply failure can also be caused by a
faulty power supply unit PSU or power cord.
Lesson 9 of 23
Power Cord
1 Replace a power cord on a FlashArray//X.
Summary
POWER CORD
This section describes replacement of a power cord on a FlashArray//X.
QUICK SUMMARY
CHECKLIST
Review step-by-step

PROCESS OVERVIEW
First, verify the faulty LED Second, replace defective Finally, verify PSU LED light
light (please reference sight power cord with good is green.
check on the location of the power cord.
LED light).
SIGHT CHECK POWER CORD




Unwrap/Wrap captive strap


Fault light:

Power Cord - Unplug/Plug power cord from PSU socket
Preparation
This section describes how to replace one of the two power cords that connect a FlashArray//X
controller to its rack power distribution systems.
TOOLS AND EQUIPMENT

Replacement power cord of the required type. The power cord replacement kit contains
NEMA515 and IEC C13/C14 cords. If a different type of cord is required, it must be supplied
by the customer
KVM cable (provided in the Accessory Kit that shipped with the FlashArray//X
Anti-static temporary work area with electrical power available
A local console (either a VGA monitor and USB keyboard, or a computer equipped with a
serial-to-USB converter and terminal emulation software set to communicate at 115,200
bps, no parity, 8 data bits, and one stop bit)
FAQ
Q When running into an issue, who do I contact?

–
A Always Source Support.
Step 1
Disconnect the Faulty Power Cord
2. Unplug the power cord from the rack power distribution system.
3. Remove the power plug from the PSU socket.

Step 2
Connect the Replacement Power Cord
1. Lower the power supply handle, make a loop in the replacement power cord near the
plug, and wrap the captive strap around the loop, securing the cord to the handle.
See Figure 34
2. Connect the replacement power cord to the PSU socket PS0 or PS1.
3. Connect the replacement power cord to the AC power distribution unit.
power to the array.
Best practice: To ensure redundancy, connect the replacement power cord to a different
AC power distribution unit than the already functional power cord.
Lesson 10 of 23
Controller
1 Replace a FlashArray//X controller.
Summary
QUICK SUMMARY
CHECKLIST

Review step-by-step
Verify CT0 or CT1 is being replaced
Verify the serial number of the defective controller and chassis
PROCESS OVERVIEW
First, verify the faulty Second, swap out defective Finally, verify controller LED
controller LED light (please controller with good light is green.
reference sight check on controller replacement.
the location of the LED Pack up defective and
light). leave on site unless
instructed otherwise.
SIGHT CHECK CONTROLLER

 
 
 

 


Chassis Serial Number Parent asset)






Serial number of the controller (can be found at the same location on both controllers)

Optical cables - make sure to label before disconnecting


CT1

CT0

Unlock/lock retaining bar to release/install controller


Loosen/Tighten captive screw


Ethernet Cable

SAS cables - make sure to label before disconnecting Only remove array end)
SIGHT CHECK CHASSIS SERIAL NUMBER


Serial number of the chassis
SIGHT CHECK CONTROLLER SERIAL NUMBER

Preparation
TOOLS AND EQUIPMENT
FlashArray//X controller (see "Observe Failure Symptoms" in step-by-step instructions for

package contents)
KVM cable (provided in replacement controller)
Anti-static work area large enough for the equipment, with electrical power available.
Incidental tools (e.g., pliers, Phillips screwdriver)

If you are installing or replacing a controller on an operating FlashArray//X system, you can
perform this procedure while the FlashArray is operating; however, host connectivity might be
affected. Pure Storage recommends that you perform all hot replacements during less critical
times when I/O activity to the FlashArray is low.
FlashArrays continue to operate during controller replacement by failing over to the second
controller.
If a customer requires you to completely power the FlashArray off during the procedure, contact
Pure Support. If approved to power off, follow the instructions in "Power Off Arrays and
Shelves".
This includes all unpacking, repair, and repacking tasks. This does not include any optional
customer requested operations such as powering the FlashArray//X off and on.
FAQ
Question 1
–
Q Do the HBA cards need to be moved from the defective controller to the replacement
controller?
A Verify how the HBA cards are installed on the defective controller and ensure they are install
in the new controller in the same positions.
Question 2
–
Q Should I look into the fiber / iSCSI ports?
A No, do not look directly into the ports as the light may be damaging.
Question 3
–
A Always Source Support and ensure Pure Support is consulted.
Question 4
–
customer, Source Support or Pure Storage. A return waybill is emailed to the site contact for
application by the customer.
instructions.
Question 5
–
Q Where do I get defective return label?
A The defective return label is email to the customer contact on the dispatch.
instructions.
Step 1
Unpack the Replacement Controller
Supplementary information: Before you unpack a controller, inspect shipping cartons

for external damage. If damage is present, photograph it and contact Pure Storage
Technical Support before proceeding.
1. Verify that the controller package contains the items displayed in Figure 63.
2. Remove the packing material and move the controller and other package contents to
a convenient working surface.
Important information: FlashArray//X replacement controllers do not include power

cables, SAS cables, 1GbE cables, or cabling for host and replication ports.
Supplementary information: After you replace the controller, use the replacement
controller shipping carton and packing material to pack the defective controller for
return to Pure Storage.
Step 2
Disconnecting Cables
Prior to controller replacement, all cables must be labeled with positions noted, and
removed. Do not proceed performing the removal until you have read through all sections in
this replacement guide. If the customer allows the use of mobile devices in their data
center, it is required that a picture is taken of the configuration. Please also note that slots
03 include interface cards which need to be transferred to the new controller in exactly
the same location / configuration.
Applicable cables are, Ethernet, interface cables (ETH0ETH9 or FC0FC9) and any other
cables (e.g., KVM, USB that are connected to the old controller ports (see Figure 64, as
described in the following sections.
Step 3
Disconnect Host Cables
See Figure 65 and do the following for each cable Fibre Channel shown):
1. Attach a temporary label (included in your new controller package) to each cable you
disconnect, to indicate the number and type of the corresponding port (e.g., FC0).
2. Squeeze the connector latch to release the connector.
3. Pull the connector to remove the cable from the optical transceiver.
Important information: Fiber channel cards are denoted with an "FC" label. iSCSI cards
are denoted with an "ETH" label. Some systems may have one, the other, or both.
Step 4
Protect Optical Cable Tips
Install two protective caps on each optical cable connector as shown in Figure 66.
Important information: Pure Storage does not supply host cables or protective caps.
Copper connections do not use protective caps.
Step 5
Disconnect 1GbE Cables
1. Attach a temporary label to the 1GbE cables in port ETH0 and ETH1. See Figure 6
8.)
2. Disconnect the cable by pressing the latch to release the connector and pulling it out
of the socket.
Important information: NOTE Fiber channel cards are denoted with an "FC" label. iSCSI
cards are denoted with an "ETH" label. Some systems may have one, the other, or both.
Step 6
Disconnect SAS Cables
SAS cables are only present on a controller if it is connected to one or more add-on
shelves. If the system does not include add-on shelves, skip this step.
For each connected SAS port, do the following:
1. Attach a temporary label (included in your replacement controller package) to each

SAS cable you disconnect (SAS0 through SAS3), to indicate the number and type of
the corresponding port. See Figure 67.)
2. For each connector, pull the plastic tab to disengage the latch. Maintain pressure on
the tab and disconnect the connector from the port.
3. Do not disconnect the other end of each SAS cable.
Supplementary information: Be careful when labeling SAS cables. If you install SAS
cables incorrectly on the replacement controller, the FlashArray//X might not operate at
full performance.
Step 7
Remove the Controller
Warning/caution: Do not remove the power cords. The power cords supply power to the
entire system and are independent of the controllers. Doing so will take down the
system and create a customer outage.
1. Loosen the orange captive screw on the rear panel of the controller. See Figure 69.)
Use a Phillips screwdriver to loosen the screw if necessary.
2. Rotate the controller retaining bar downward and pull the controller from the chassis.
See Figure 610.
3. Set the controller aside for return to Pure Storage.

Step 8
Remove and Install PCIe Cards
FlashArray//X replacement controllers do not have PCIe cards installed in PCIe slots 03.
You must remove cards from the old controller and install them in the new one. See "PCI
Cards" lesson for removal and installation procedures.
Step 9
Install the Replacement Controller
1. Align the replacement controller with the controller slot. See Figure 611.)
2. Keeping the retaining bar in the unlocked position, slide the controller into the slot until
the controller panel is flush with the FlashArray//X rear panel.
3. Slide the retaining bar upward until it latches into place.
4. Tighten the controller captive screw.
Important information: If there are SFP's installed in the defective controller LOM (lan on
motherboard) ports, they must be transferred to the replacement controller even if
cables are not attached. Pure does not provide SFP's for LOM ports, meaning they are
customer equipment. Reference the port locations which may be applicable below:
Step 10
Connect SAS Cables
For each cable removed in Disconnect SAS Cables (see Step 7 above):
1. Insert the SAS cable connector into the replacement controller port designated by the
temporary label attached to the cable.
2. Verify that the label on the connector matches the label of the port (see Figure 612.
3. Verify that the connector latch has engaged by pulling the cable gently until resistance
is felt.
Supplementary information: Do not remove temporary labels until the procedure is

complete and you have tested both host I/O and CLI and GUI functionality. After testing,
remove all temporary labels.
Step 11
Connect 1GbE Cables
1. Connect the 1GbE management cable that you removed from the old controller ETH0
port to the ETH0 port on the replacement controller. See Figure 613.
2. Verify that the connector latch is engaged by pulling the cable gently until you feel
resistance.
3. Connect the 1GbE management cable that you removed from the old controller ETH1
port to the ETH1 port on the replacement controller (if a cable was present) and verify
it as well.

Step 12
Connect Host and Replication Cables
For each host and replication cable that you disconnected from the old controller See Step
1, Observe Failure Symptoms, in SAS Cable lesson):
1. Make sure that the temporary label on the cable matches the port number. See Figure
64 for port names.
2. Push the connector into the transceiver (optical) or port socket 10GbE copper).
See Figure 614.
resistance.

Step 13
Initializing the New Controller
Technical Support.
Supplementary information: If you powered the FlashArray//X off before performing the
controller replacement procedure, see "Powering On Arrays and Shelves" step in
"Power On" lesson before proceeding to the next step.
Supplementary information: Both FlashArray//X controllers must run the same

customer selected Purity version. If the versions do not match, change the version of
Purity on the new controller to that of the working controller. Only proceed to the
following steps if directed by Pure Support. Generally, this process is performed
remotely by Pure Support but may need to be performed by the FE at a dark site. Pure
Support will generally walk through this process step by step on the phone with you.
ON THE EXISTING INSTALLED CONTROLLER
1. Use the KVM cable to connect a local console to the working controller using the KVM
port. Use either a VGA monitor and USB keyboard combination or a computer
equipped with a serial-to-USB converter set to 115,200 bps, N,8,1, and terminal
emulation software.
2. Open a Purity CLI session on the working controller and enter the following command
to determine the Purity version.
purearray list --controller
3. Open a Purity CLI session on the working controller and enter the following command
to determine the Purity version.
Important information: Alternatively, you can open a GUI session and look for the
version number displayed in the bottom right-hand corner of any page.
ON THE NEW REPLACED CONTROLLER

1. Disconnect the KVM cable from the working controller, reconnect it to the KVM port on
the new controller, and open a Purity CLI session.
2. Determine the Purity version of the replacement controller by entering

the pureversion -a command.
3. If the Purity version on the replacement controller is already the required version, skip
to step 5.
4. If the Purity version on the replacement controller is not the required version, follow the
procedure described in the Purity Upgrade topic on the Pure Storage Community site.
Install the correct version of Purity on the new controller.
5. Enter the following command to setup and start Purity:
puresetup replace --from-controller= controller model (obtained above on the

working controller)
This command does the following:
Checks SAS connections
Synchronizes the GUI database
Prompts you to set the timezone
Starts Purity
NOTE The controller reboots after a time zone change.
NOTE After the new controller is initialized, it becomes the secondary controller
in the array.
6. Enter the following command to make sure both controllers are online and in a ready
state:
Sample output:
Name Mode Model Version Status
CT0 secondary FA-m70 4.5.x ready
CT1 primary FA-m70 4.5.x ready

Step 14
Technical Support.
1. If directed by Pure Support:
a. From the console, verify that the status of the replacement controller is online by
entering the purearray list --controller CLI command, or by viewing the GUI
SYSTEM tab.
b. Generate I/O to the replacement controller from all previously connected hosts.
Testing should ensure that all previously connected hosts can successfully
perform I/O to the replacement controller, and that the replacement controller
functions properly in both primary and secondary roles. If any host I/O fails,
contact Pure Storage Technical Support for assistance before you proceed.
c. Verify that the Purity GUI or CLI (see Figure 615 and Figure 616, respectively)
show healthy controller status.
2. After testing is complete to the customer’s satisfaction, remove all temporary labels
attached during this procedure.
3. Disconnect the local console.
4. Use the replacement controller packing material to pack the old controller and any
other unused equipment for return to Pure Storage.
Lesson 11 of 23
SAS Cable
1 Replace a single FlashArray//X SAS cable that is part of a pair.
Summary
QUICK SUMMARY
CHECKLIST
Review step-by-step
PROCESS OVERVIEW
First, verify the faulty cable Second, swap out defective Finally, verify replacement
with Pure Storage support. cable with good cable with Pure Storage support.
Do not disconnect any replacement.
cables without Pure
Storage consent.
SIGHT CHECK CABLING
FlashArray//X Cabling for Arrays With All 12G Storage Shelves:

Controller Ports:
Storage Shelf Ports 12G

Preparation
TOOLS AND EQUIPMENT
Replacement SAS cable 1,3, or 5 meter)
Labels for replacement cable connectors and for new cable pair
Two flexible tie wraps for binding new cable pair

Incidental tools (e.g., wire cutter)
You can replace a SAS cable while an array is operating because all FlashArray data connections
between controllers and shelves are redundant; however Pure Storage recommends that you
perform hot replacements during less critical times when I/O activity to the array is low. If a
customer requires you to completely power the FlashArray off during the procedure, follow the
instructions in Power Off Arrays and Shelves (found in "Power Down" lesson).
FAQ
Q What should I use to separate the cables?
–
A Cut tie wraps with wire cutters to avoid accidentally damage the cables. Do not use scissors
or a pocket knife.
Q How do I ensure the cable is fully installed?

–
A Pulling each cable connector gently until you feel resistance

–
A Always Source Support with a Pure Support representative available.
Step 1
Technical Support.
Supplementary Information: SAS cables are bound in pairs with tie wraps and sleeves.
Use connector labels to match a cable with a corresponding port on a controller or
storage shelf.
Request that the customer or Pure Storage Technical Support representative use the GUI or
CLI to identify the potentially faulty cable. Symptoms that suggest SAS cable failure are:
Storage shelf IOM port LEDs are not lit or partially lit See Figure 41.
SAS port with a status of disconnected (see Figure 42.
Two interconnected SAS ports reporting a status of Disconnected See Figure 43.
Two interconnected SAS ports reporting Ok status with a speed other than 24 Gb/s.
Step 2
Separate Pair Containing Faulty Cable
1. View the Purity GUI or CLI to identify the ports connected by the faulty cable See
Figure 42 and Figure 43.
2. Use a wire cutter to cut the flexible tie wrap that binds the SAS cable pair See Figure
44. DO NOT use scissors, razor blades, or pocket knives.
3. Remove the braided sleeve around the cables (if present) and save it for later reuse.
Step 3
Disconnect the Faulty Cable
Important information: Type MR cable pairs interconnect storage shelves. Other cable
pair types connect shelves with controllers.
1. At the storage shelf end of the faulty cable, pull the blue tab on the connector to
release the latch See Figure 45.
2. Maintaining tension on the blue tab, pull the connector outward to remove it from the
I/O Module IOM port socket.
3. At the controller end of the faulty cable, pull the blue tab on the connector to release
the latch See Figure 46.
4. Maintaining tension on the blue tab, pull the connector outward to remove it from the
controller port socket.
Step 4
Label the Replacement SAS Cable
Attach “arrow” labels from the replacement kit to both surfaces of each connector on the
new SAS cable See Figure 47.
Important information: Labels adhere immediately on contact.
Supplementary information: Make sure the labels you attach to the replacement cable
match those on the faulty cable.
Step 5
Connect the Replacement Cable
Important information: Both ends of a cable in a type-MR pair connect to storage shelf
IOMs.
Supplementary Information: After disconnecting the faulty cable, wait at least 30

seconds before connecting the replacement cable.
1. Match the symbol and orientation of the label on each replacement cable with the
corresponding label on the controller or IOM port socket.
2. Insert each connector into the corresponding port until the connector latches engage
See Figure 48. for a connection to a controller port and Figure 49 for an IOM port.
3. Verify that latches have engaged by pulling each cable connector gently until you feel
resistance.
4. If you removed a braided sleeve from the faulty cable, wrap it around the middle
thirds of the old and new cables.
5. Use flexible tie wraps from the replacement kit to bind the old and new cables into a
pair. If a sleeve is used, position the tie wraps near the ends of the sleeve. Trim the tie
wrap ends if necessary.
6. If no cable pair label (indicating the cable type BL, TR, etc.) is attached to the cable
pair, attach a label indicating the pair type near one of the tie wraps.
Step 6
Technical Support.
Supplementary information: If the array was powered off for controller PSU
replacement, follow the instructions in Appendix A Powering a FlashArray//X Off and
On to power it on.
1. Check the LEDs on the controller and IOM ports. Controller port LEDs should illuminate
green. On IOM ports, all four LEDs should illuminate green, and might blink if there is
activity.
2. Request that the customer or a Pure Storage Technical Support representative use the
GUI or CLI to verify that the entire SAS path is functioning. See Figure 410 for an
example of GUI indicators and Figure 411 for an example of CLI indicators that reflect
functioning SAS paths.
3. Return the faulty cable to Pure Storage.

Supplementary information: Allow about 30 seconds after replacing a SAS cable in a
live array for display status to update.
Supplementary information: If the GUI and CLI do not indicate a functioning SAS path,
recheck all replacement steps before contacting Pure Storage Technical Support for
further assistance.
FLASH ARRAY //X PORT NAMES
FlashArray//X Port Names:
12G Storage Shelf Port Names:

6G Storage Shelf Port Names:
FLASH ARRAY //X CABLING GUIDE
FlashArray//X SAS Cabling on Arrays with up to Four Shelves:

FlashArray//X SAS Cabling on Arrays with Five or Six Storage Shelves:
Lesson 12 of 23
Optical Transceiver
1 Replace an optical transceiver on a FlashArray//X.
Summary
QUICK SUMMARY
CHECKLIST
Review step-by-step
PROCESS OVERVIEW
First, verify the faulty Second, swap out defective Finally, verify replacement
optical transceiver with optical transceiver with with Pure Storage support.
Pure Storage support. Do good optical transceiver
not disconnect any cables replacement.
without Pure Storage
consent.
SIGHT CHECK OPTICAL TRANSCEIVER





Remove/Install Optical Transceiver




Disconnect/Connect Optical cables
SIGHT CHECK IO PORT LIST

Preparation
TOOLS AND EQUIPMENT
One SFP or SFP optical transceiver. Transceiver type depends on link speed. Verify that
the transceiver is the correct type for the Fibre Channel or 10GbE host interface.
KVM cable (provided in the Accessory Kit that shipped with the FlashArray//X.
Incidental tools (e.g., pliers, flathead screwdriver)

You can replace an optical transceiver while an array is operating because all FlashArray data
connections between controllers and shelves are redundant; however Pure Storage
recommends that you perform hot replacements during less critical times when I/O activity to the
array is low. If a customer requires you to completely power the FlashArray off during the
procedure, follow the instructions in Power Off Arrays and Shelves (found in "Power Down"
lesson).
FAQ
Q What do I do with the unused HBA card if I only replace the SFP
–
A Leave the unused HBA card along with the defective SFP on site to be used by Pure Support
support for further testing or it'll be returned via the RMA process
–
customer, Source Support or Pure Storage.
instructions.

–
instructions.
Step 1
Technical Support.
Failure of an optical transceiver interrupts FlashArray communication with a Fibre Channel

or optical 10GbE switch. Copper 10GbE connections do not utilize transceivers. The
software cannot distinguish between transceiver failures and other causes of
communication interruption, such as broken cables and switch port faults.
The Purity GUI and CLI display hardware related interruptions in host communication as
disconnected ports (see Figure 51 and Figure 52. Assistance from Pure Storage
Technical Support might be required to isolate the root cause of a port reporting
disconnected or failed status to an optical transceiver.
CLI to identify the optical transceiver failure. A status of disconnected in the GUI Select
System > System Health), or of failed in the response to the purehw list --type fc (or --
type eth) CLI command suggests possible optical transceiver failure.
Step 2
Remove the Faulty Optical Transceiver
Warning/caution: Disconnected Fibre Channel connectors might emit invisible laser

radiation. Do not look directly into connectors.
1. Disconnect the Fibre Channel cable from the faulty optical transceiver.
2. Remove the faulty optical transceiver from the PCIe card port See Figure 53.
Step 3
Step 4
Install the Replacement Optical Transceiver
1. Insert the optical transceiver into the port See Figure 55.
2. Close the optical transceiver latch to secure it in the port See Figure 56.
Step 5
Clean Optical Cable Tips
1. Remove the protective caps installed in Step 3 from the optical cable connectors.
2. Use a cleaner approved by the cable manufacturer to clean the connector tips.
3. Pure Storage recommends “dry” optical connector cleaning systems.

Step 6
Connect Optical Cable to New Transceiver
1. Push the optical cable connector into the transceiver so that the latch engages See
Figure 57.
2. Verify that the connector latch is engaged by pulling the cable gently outward until
you feel resistance.
Step 7
Technical Support.
1. Request that the customer or Pure Storage Technical Support representative use the
Purity GUI or CLI to verify the replacement. See Figure 58 for an example of GUI
indicators and Figure 59 for an example of CLI indicators that reflect an operational
power supply.
2. If the optical transceiver replacement does not resolve the issue, contact Pure Storage
Support for further assistance.
Lesson 13 of 23
NVRAM
1 Replace a FlashArray//X NVRAM module.
Summary
QUICK SUMMARY
CHECKLIST
Review step-by-step
PROCESS OVERVIEW
First, verify the faulty Second, swap out defective Finally, verify NVRAM LED
NVRAM LED light (please NVRAM with good NVRAM light is green.
reference sight check on replacement. Pack up
the location of the LED defective and leave on site
light). unless instructed otherwise.
SIGHT CHECK NVRAM

 


Torx driver to Unlock/Lock NVRAM


Press NVRAM latch to extend handle


Faulty LED light
Preparation
This section describes the replacement of a FlashArray//X NVRAM module. When an NVRAM
module fails, you must replace the entire unit. Pure Storage does not support field disassembly
or repair of NVRAM modules.
TOOLS AND EQUIPMENT
NVRAM module
Torx T10 driver
KVM cable (provided in the Accessory Kit that shipped with the FlashArray//X.
Anti-static temporary work area large enough for a chassis, with electrical power available
Incidental tools (e.g., pliers)
You can replace a FlashArray//X NVRAM module while an array is operating; however, Pure
Storage recommends that you perform all hot replacements during less critical times when I/O
activity to the array is low. If a customer requires you to completely power the FlashArray off
during the procedure, follow the instructions in Power Off Arrays and Shelves (found in "Power
Down" lesson).
FAQ

–
instructions.

–
instructions.
Step 1
Technical Support.
Ask the customer or a Pure Storage Support representative to verify the NVRAM module
failure. There are three indicators that help you determine if an NVRAM module has failed:
1. On the Purity GUI, select System > System Health. Red NVRAM module and status
icons indicate a failure (see Figure 71.
2. On the Purity CLI, enter the purehw list | type NV command. A status of critical
indicates an NVRAM module failure (see Figure 72.
3. Remove the bezel and check the LED on the NVRAM module panel. A green OK LED
indicates that the power supply is operating normally. An amber fault LED indicates an
NVRAM module failure. A blinking amber LED indicates the locater function is being
used (see Figure 73.
Step 2
Remove the Bezel
To release the bezel, press the Bezel latches inward and pull the bezel forward See Figure
74.
Step 3
Unlock the NVRAM Module
Supplementary information: Be careful not to overturn the NVRAM module locking

mechanism. You can damage the lock by using excessive force.
Use a Torx driver to unlock the NVRAM module by turning the lock in a clockwise direction
See Figure 75.
Step 4
Unlatch the NVRAM Module
Press the NVRAM module latch to extend the handle See Figure 76.
Step 5
Remove the Faulty NVRAM Module
1. Pull the faulty NVRAM module by the handle while simultaneously supporting it with
your other hand See Figure 77.
2. Set the faulty NVRAM module aside for return to Pure Storage.
Step 6
Insert the Replacement NVRAM Module
1. Press the latch on the replacement NVRAM module (as shown on Figure 76 to extend
the handle.
2. Align the replacement NVRAM module with the slot and carefully slide it in until it is
fully seated in the slot and the front panel is flush with the FlashArray//X front panel
Step 7
Secure the Replacement NVRAM Module
After the NVRAM module is fully seated in the slot, close the handle until it clicks into place
to secure the unit in the slot See Figure 79.
Step 8
Tighten the NVRAM Module Lock
Use a Torx driver to tighten the NVRAM module lock by turning it counterclockwise See
Figure 710.
Step 9
Technical Support.
Request that the customer or Pure Storage Technical Support representative use the Purity
GUI or CLI to verify the replacement. See Figure 711 for an example of GUI indicators and
Figure 712 for CLI indicators that reflect an operational NVRAM module.
Supplementary information: Check that the NVRAM module OK LED is green and that
the fault LED is off. See Figure 713.
Important information: It might take up to three minutes to display an updated status in

the GUI or CLI or the LED to turn GREEN on the NVRAM module.
Lesson 14 of 23
NVRAM Blank
1 Replace a FlashArray//X NVRAM blank.
L E T ' S B E G I N!
Summary
This lesson describes the replacement of a FlashArray//X NVRAM blank. Pure Storage
recommends that you always have blanks inserted in any unpopulated NVRAM slots.
VIDEO TUTORIAL
Important note: This video is from //M series, replacement procedures are exactly the same for
//X series. //X series components might appear slightly different.
Duration: 0 minutes, 45 seconds.
Couldn't load plugin.
QUICK SUMMARY
CHECKLIST
Review step-by-step
PROCESS OVERVIEW
First, verify the NVRAM Second, swap out or insert Finally, verify replacement
blank slot. with good NVRAM blank is in place.
replacement.
SIGHT CHECK NVRAM BLANK


NVRAM Blank do not have locks
Preparation
TOOLS AND EQUIPMENT
One NVRAM blank

You can replace a FlashArray//X NVRAM blank while an array is operating. Replacing a blank does
not affect the operation of the array.
Includes all necessary unpacking, replacement, and repacking tasks.

FAQ
Q Do I need to install a NVRAM blank in each slot or leave it empty?

–
A Yes, NVRAM slot cannot be left empty. NVRAM blank ensures proper air flow and prevents
dust.

–
Step 1
Remove the Bezel
To release the bezel, pull the Bezel latches outward, and then pull the bezel forward. See
Figure 81.
Step 2
Installing an NVRAM Blank
Align the NVRAM blank with the slot and slide into place See Figure 82.
Important information: NVRAM blanks do not have locks or a latching mechanism like
NVRAM modules do.
Supplementary information: Make sure to align the blank with the slot so that you do not
damage the threads on the blank.
Step 3
Reinstall the Bezel
Install the bezel, aligning the power connector with the logo illumination socket on the front
panel See Figure 83.
Check Point
Check your understanding of what you learned in this lesson by answering the questions below:
NVRAM Blanks should not be replaced while the array is powered on. True
or false?
True
False
SUBMIT
Make sure to align the blank with the NVRAM slot so that the (finish the
sentence):
Captive screw is in alignment

Top and bottom of the blank are properly oriented
Threads are not damaged on the blank
SUBMIT
An NVRAM blank should be inserted until the locking mechanism engages.

True or false?
True
False
SUBMIT
Click the "Continue" button below to begin the next lesson, PCI Cards.
C O NT I NU E
Lesson 15 of 23
PCI Cards
1 Replace a faulty PCIe card.
Summary
PC I C AR DS
PCIe card slots are installed in removable risers in FlashArray//X controllers. To install PCIe cards
in a controller, you must remove the controller from the FlashArray//X chassis and then remove
the appropriate riser. Riser 0 contains PCIe card slots 0 and 1. Riser 1 contains PCIe card slots 2
and 3. See Lesson 8 Controller for more information on removing and reinstalling controllers.
Slot installation priority is PCIe slot 2, slot 0, and then slot 1. See Figure 131 for the slot
locations.
QUICK SUMMARY
CHECKLIST
Review step-by-step
PROCESS OVERVIEW
controller LED light (please PCI card with good PCI light is green.
reference sight check on card replacement. Pack up
the location of the LED defective and leave on site
light) unless instructed otherwise.
SIGHT CHECK RISER LOCATIONS


Controller with Cover removed


PCIe Riser 1

PCIe Riser 0
SIGHT CHECK PCI CARDS
 

Unclip/clip PCIE card to riser


Remove/install PCIE card


Anti static wrist wrap


PCIE Riser 0

Preparation
SUPPORTED PCIE CARDS
The FlashArray//X system supports the following PCIe cards:
2Port 10Gb Ethernet card with optics
2Port 16Gb Fibre Channel card with optics
4Port 16Gb Fibre Channel card with optics
2Port 40Gb Ethernet
2Port 10Gb Ethernet
2Port 12Gb SAS HBA
2Port InfiniBand (for upgrades only)
TOOLS AND EQUIPMENT
PCIe cards and optical transceivers for the PCIe card slots. The transceiver types you use
depend on the link speed required. Verify that the transceivers you are installing are the
correct type for the Fibre Channel or 10GbE host interface (request assistance from Pure
Storage Technical Support if necessary)
Phillips screwdriver (used if you must replace the PCIe card front bracket)
You can install or replace a PCIe card on an operating FlashArray//X system while the FlashArray
is operating; however, host connectivity might be affected. Pure Storage recommends that you
perform hot replacements during less critical times when I/O activity to the FlashArray is low.
If a customer requires you to completely power the FlashArray off during the procedure, follow
the instructions in Power Off Arrays and Shelves (found in "Power Down" lesson).
FAQ
Question 1
–
Q Does the FRU replacement part support both half and full height brackets?
A Yes, the FRU package contains both half and full. The PCI card is shipped with full height
bracket pre-installed.
The half height bracket is included as an optional item that can be installed if required
Question 2
–
Question 3
–
instructions.
Question 4
–
instructions.
Step 1
Change the PCIe Card Bracket
Important information: Make sure to observe proper electrostatic handling guidelines

when handling PCIe cards.
PCIe cards are shipped with a long bracket installed, which is compatible with PCIe slots 0
and 1 on a FlashArray//X controller. If you are installing a PCIe card in slot 2, you must
remove the long bracket and replace it with a short bracket (provided with the PCIe card).
1. Remove the PCIe card from its antistatic bag and set it down on a clean, flat surface.
2. Being careful not to touch the exposed circuitry on the card, loosen and remove the
screws that hold the front bracket to the PCIe card. Set the screws aside. You will use
the screws to attach the short bracket See Figure 132.
3. Align the short bracket and tighten the screws into the PCIe card. Make sure that the
ports align properly and that the base of the bracket aligns properly with the card
Warning/caution: Be careful not to over tighten the screws or you might damage the
PCIe card.
Step 2
Remove the Controller Lid
1. Place the controller on a clean, flat surface.
2. Press the controller cover pads, slide the cover toward the retaining bar about a 1/2
inch, and then lift the cover off See Figure 136.
Step 3
Remove Riser 0
1. Grip Riser 0 by the two finger holes as shown in Figure 137 and pull it straight up to
remove it from the chassis.
2. Set Riser 0 on a clean, flat surface.
Important information: The PCIe card slot priority is described in the "Summary"
section of this lesson.
Step 4
Remove Blanks and Install PCIe Cards
1. Open the plastic retaining clip on the left side of Riser 0, as shown on Figure 138.
2. Rotate the plastic retaining clip outward.
3. Remove the filler blanks that cover PCIe slots 0 and 1.
4. Discard the blanks. They are not reused.
5. Carefully install the PCIe cards, first in slot 1 (the bottom slot) and then in slot 0 (the
top slot). Make sure that each card is fully seated in the slot and that its front panel is
flush with the front panel of the riser See Figure 139.
6. Close the plastic retaining clip to secure the cards in place.

Step 5
Remove Riser 1
Important information: The PCIe card slot priority is described in Summary.
Supplemental information: PCIe cards are shipped with a long or short front panel
bracket. For PCIe cards installed in Riser 1, make sure the card has the short bracket
before you start the procedure. If necessary, replace the bracket, as described in
"Change the PCIe Card Bracket" (see step 1 above).
1. Use two hands to remove Riser 1. Grip the two finger holds as shown in Figure 1310,
grasp the riser frame, and pull it straight up to remove it from the chassis.

Step 6
Remove the Blank and Install the PCIe Card
1. Open the plastic retaining clip on the left side of Riser 1, as shown on Figure 1311.
2. Rotate the plastic retaining clip outward.
3. Remove the filler blank that covers PCIe slot 2.
5. Carefully install the PCIe card. Make sure that the card is fully seated in its connector
and that its front panel is flush with the front panel of the riser See Figure 1312.
6. Close the plastic retaining clip to secure the card in place.

Step 7
Reinstall the Risers
Replace each riser by gently setting it in place in the chassis and then pressing it down until
it is fully seated in its connectors See Figure 1313.
Step 8
Install Optical Transceivers
Install optical transceivers into the PCIe card slots See Figure 1314.
Warning/caution: Disconnected Fibre Channel connectors might emit invisible laser

radiation. Do not look directly into connectors.
Step 9
Reinstall and Restart the Controller
1. Align the pins on the left and right edges of the cover with the slots in the controller
body, as shown in Figure 1315.
2. Lower the cover onto the controller body.
3. Press down on the pads on the controller cover and slide the cover forward about ½”
to lock it in place.
4. Align the controller with the controller slot See Figure 1316.
8. Reconnect the cables that you labeled and disconnected.

Important information: The controller automatically powers on if power is connected on
the FlashArray//X.
Lesson 16 of 23
Quad-Port SAS Card
1 Replace a FlashArray//X quad-port NVMe or SAS module.
Summary
This chapter describes how to replace a FlashArray//X quad-port NVMe or SAS module. The card
is contained in riser 0 of each FlashArray//X controller. See the image below for the location of
the quad-port NVMe or SAS module in the riser.
Instead of removing and replacing the faulty quad-port NVMe or SAS module, you install a new
riser 0 that contains a working quad-port NVMe or SAS module.
If there are one or more PCIe cards in the old riser, you must remove them and reinstall them in
the new riser before installing the riser into the controller.
QUICK SUMMARY
CHECKLIST
Review step-by-step
PROCESS OVERVIEW
controller LED light (please quad port SAS card with light is green.
reference sight check on good quad port SAS card
the location of the LED replacement. Pack up
light). defective and leave on site
unless instructed otherwise.
SIGHT CHECK RISER LOCATIONS


Riser 0

PCIe Cards into Riser 0

Preparation
TOOLS AND EQUIPMENT
Replacement riser 0 containing a new quad-port NVMe or SAS module
Anti-static wrist strap
Temporary cable labels
Incidental tools (e.g. pliers, Phillips screw driver)

You can install or replace a PCIe card on an operating FlashArray//X system while the FlashArray
is operating; however, host connectivity might be affected. Pure Storage recommends that you
perform hot replacements during less critical times when I/O activity to the FlashArray is low.
FlashArrays continue to operate during controller replacement by failing over to the second
controller.
the instructions in Power Off Arrays and Shelves (found in "Power Down" lesson).
This includes all unpacking, repair, and repacking tasks. This does not include any optional
customer requested operations such as powering the FlashArray//X off and on.
FAQ
–

–
instructions.

–
instructions.
DISCONNECTING CABLES
F L AS HAR R AY/ / X C O NT R O L L E R PO R T S
Disconnect the host, Ethernet, and FC cables (ETH0ETH9 or FC0FC9) and any other cables
(e.g., KVM, USB that are connected to the old controller ports (see Figure 124, as described in
the following sections.
Step 1
Disconnect Host Cables
See Figure 125 and do the following for each host cable Fibre Channel shown):
1. Attach a temporary label (included in the replacement kit) to each cable you
disconnect, to indicate
the number and type of the corresponding port (e.g., FC0).
Step 2
Step 3
1. Attach a temporary label to the 1GbE cables in port ETH0 and ETH1. See Figure 128.
of the socket.
Step 4

the corresponding port See Figure 127.
full performance.
Step 5
entire system and are independent of the controllers. Doing so will take down the
system and create a customer outage.
Supplementary information: Use a Phillips screwdriver to loosen the screw if necessary.
1. Loosen the orange captive screw on the rear panel of the controller See Figure 129.
2. Rotate the controller retaining bar downward and pull the controller from the chassis

Step 6
2. Press the controller cover pads, slide the cover toward the retaining bar about 1/2
inch, and then lift the cover off See Figure 1211.
Step 7
Remove PCIe Cards
If riser 0 has one or more PCIe cards installed, you must remove the cards and reinstall
them into the new riser 0. If there are no PCIe cards in the old riser 0, skip to Step 9 “Install
New Riser 0”
Warning/caution: Make sure to observe proper electrostatic handling guidelines when

handling PCIe cards. Refer to for more information.
1. Put on the ESD wrist strap (included with the replacement package).
2. Open the retaining clip to remove the PCIe cards from the riser See Figure 1213.
3. Carefully remove each PCIe card.
4. Set the PCIe cards aside for reinstallation into the new riser 0.
Step 8
Reinstall PCIe Cards
Supplementary information: If you are reinstalling an HBA, see for the special steps that
are required. Then return to this procedure.
Supplementary information: Make sure to reinstall the PCIe cards into the same slots
that they occupied on the riser you replaced.
1. Set the new riser 0 on a clean, flat surface and open the plastic retaining clip, as
shown on Figure 1214.
2. Remove the filler blanks that cover PCIe slots 0 and 1.

Figure 1215. Installing PCIe Cards Into Riser 0
4. On the new riser 0, carefully reinstall the PCIe cards, first in slot 1 (the bottom slot) and
then in slot 0 (the top slot). Make sure that each card is fully seated in the slot and that
its front panel is flush with the front panel of the riser. See Figure 1215.
5. Close the plastic retaining clip to secure the cards in place
Step 9
Install New Riser 0
Install the new riser 0 by gently setting it in place in the chassis and then pressing it down
evenly until it is fully seated in its connectors See Figure 1216.
Important information: Make sure you press the riser down evenly to prevent
connecting the leads at an angle.
Step 10
3. Press down on the pads on the controller cover and slide the cover forward about ⁄”
4. Align the controller with the controller slot See Figure 1218.
5. Keeping the retaining bar in the down position, slide the controller into the slot until the
controller panel is flush with the FlashArray//X rear panel.
6. Slide the retaining bar upward until it latches into place

the FlashArray//X.
Step 11
Connect SAS Cables
For each cable removed:
1. Insert the SAS cable connector into the controller port designated by the temporary
label attached to the cable.
2. Verify that the label on the connector matches the label of the port (see Figure 1219.
3. Verify that the connector latch has engaged by pulling the cable gently until resistance
is felt.

Step 12
Connect 1GbE Cables
1. Connect the 1GbE management cable to the ETH0 port on the controller See Figure
1220.
resistance.
3. Connect the 1GbE management cable to the ETH1 port on the controller (if a cable
was present) and verify it as well.

Step 13
Connect Host and Replication Cables
For each host and replication cable:
1. Make sure that the temporary label on the cable matches the port number.
2. Push the connector into the transceiver (optical) or port socket 10GbE copper).
See Figure 1221.
resistance.

Lesson 17 of 23
DirectFlash Modules
1 Replace a FlashArray//X DirectFlash module.
Summary
This section describes the replacement of a FlashArray//X DirectFlash module. There can be
zero, ten, or twenty flash modules in each //X chassis. When a flash module fails, you must
replace the entire unit. Pure Storage does not support field disassembly or repair of DirectFlash
modules.
DirectFlash modules locations are named 019, representing the 20 bays in the machine, from
left to right.
QUICK SUMMARY
CHECKLIST

Review step-by-step
PROCESS OVERVIEW
First, verify the faulty Second, swap out defective Finally, verify DirectFlash
DirectFlash module LED directFlash module with module LED light is green.
light (please reference sight good DirectFlash module
check on the location of the replacement. Pack up
LED light). defective and leave on site
unless instructed otherwise.
SIGHT CHECK DIRECT FLASH MODULE IN CHASSIS





SSD Fault light:

Amber - Failure; Green - Functional

//X NVRAM

DirectFlash Modules

Press retaining clip with thumb to remove and insert directflash module.
SIGHT CHECK DIRECT FLASH MODULE

Preparation
DirectFlash Modules and blanks are provided in 10-packs or as singles. DirectFlash Module and
blank 10-packs are included with the FlashArray//X chassis shipments. DirectFlash Module and
blank singles are shipped as replacements.
TOOLS AND EQUIPMENT
DirectFlash module spare
Incidental tools (e.g. pliers)

You can replace a FlashArray//X DirectFlash module while an array is operating; however, Pure
Storage recommends that you perform all hot replacements during less critical times when I/O
activity to the array is low. If a customer requires you to completely power the FlashArray off
during the procedure, follow the instructions in "Power Down" lesson.
FAQ
Q How do I verify the NVMe capacity?

–
A The capacity can be verified on the front of the directflash module. (contain on the
black/orange sticker).

–
instructions.
–
instructions.

–
Step 1
Remove DirectFlash Modules and Blanks
1. To release the bezel, press the Bezel latches and pull forward See Figure 141.
2. To remove a DirectFlash Module, press the clip with your thumb to unseat the module,
and then gently pull it from the slot See Figure 142.
To remove a blank, grasp it by the retaining clips using your thumb and index finger
and gently pull it from the slot.
3. Set the old DirectFlash Module aside for later shipment to Pure Storage.
Step 2
Install DirectFlash Modules
Warning/caution: Make sure to observe proper electrostatic handling guidelines when

removing and installing DirectFlash Modules.
Supplementary information: Make sure all unused slots are filled with blanks.
1. Remove the DirectFlash Module or blank from the package.
2. To install a DirectFlash Module, open the latch with your thumb or index finger and
slide the DirectFlash Module into the slot, closing the latch after you seat it. See Figure
143.
To install a blank, slide the blank into the slot until the blank front panel is flush with the
chassis front panel. Blanks do not have a latching mechanism.
3. Make sure that DirectFlash Modules and blanks are fully inserted. You can verify that
DirectFlash Modules are seated by pulling gently until you feel resistance.
Supplementary information: If you are installing multiple DirectFlash Modules or blanks,
install them from left to right, starting with the lowest open slot. Install all 10 DirectFlash
Modules or blanks in the pack.
Step 3
Reinstall the Bezel
Install the bezel, aligning the power connector with the logo illumination socket on the front
panel See Figure 144.
Supplementary information: Make sure the asset tag is inserted all the way into its slot
or you will be unable to install the bezel.
Check Point
Check your understanding of what you learned in this lesson by answering the questions below:
When replacing multiple DirectFlash Modules (finish the sentence):
Validate the slot location with Pure Support prior to

engaging
Make sure you count the slot location to ensure your

replacing the proper DirectFlash Module, starting with
the first bay which is number 1
Pull all of the defective DirectFlash Modules and

replace them at once
Pull no more than 2 DirectFlash Modules at a time
Pull 1 DirectFlash Module at a time and confirm rebuild

prior to engaging in additional replacements
SUBMIT
What is the maximum number of DirectFlash Modules that can be installed

in FlashArray//X?
10
20
SUBMIT
Click the "Continue" button below to begin the next lesson, Chassis.
C O NT I NU E
Lesson 18 of 23
Chassis
1 Replace a FlashArray//X chassis.
Summary
QUICK SUMMARY
CHECKLIST
Review step-by-step

Verify the serial number of the defective controller and chassis
Make sure to have cable labels and all cables are labeled before disconnecting
Make sure two FEs are dispatched
PROCESS OVERVIEW
First, prepare for Second, uninstall and install Finally, request Pure
component removal. Label all components from Storage support to verify
cables before defective chassis to good replacement is good.
disconnecting. Do not chassis replacement. Pack
disconnect any cables up defective and leave on
without Pure Storage site unless instructed
consent. otherwise.
SIGHT CHECK CHASSIS FRONT


   
   

Install all four handles to remove chassis from rack


Remove FM drives/FM drive blanks








Remove NVRAMs/NVRAM Blanks






SIGHT CHECK CHASSIS BACK
 





 

Remove/Install Controllers

Remove/Install SAS cables (remember to label before disconnecting)






Remove/Install power cord


Remove/Install PSU

Remove/Install power cord


Remove/Install Controllers

Remove/Install PSU

Preparation
TOOLS AND EQUIPMENT
One FlashArray//X chassis (includes two power supplies and no other components)
Two sets of temporary cable labels
Anti-static temporary work area large enough for a chassis and all removable components,
with electrical power available
Incidental tools (e.g., pliers, flat head screwdriver, Phillips screwdriver)

Replacing a chassis requires complete system shutdown. You must confirm with the customer
and Pure Support prior to shutting down a //X system.
Includes all necessary power-off, unpacking, replacement, repacking, and power-on tasks.
FAQ
Question 1
–
Q Do I need at least two FEs to lift the chassis?
A Yes, Pure Storage recommends two people lifting the chassis.
Question 2
–
Q Do I need to confirm with Pure Support prior to performing a chassis replacement?
A Yes, the entire unit must be powered down prior to replacement, required a scheduled event.
Question 3
–
instructions.
Question 4
–
instructions.
Step 1
Disconnect Power
Power off the array before the procedure as described in lesson 3 Power Down.
Step 2
Remove the Bezel
To release the bezel, pull the Bezel latches outward, and then pull the bezel forward See
Figure 101.
Step 3
Remove NVRAM Modules
Remove all NVRAM modules and blanks from the FlashArray//X. See lesson 11 NVRAM or
lesson 12 NVRAM Blank. Set the NVRAM modules and blanks aside for later installation in
the replacement chassis.
Step 4
Remove DirectFlash Modules and Blanks
Remove all Flash Modules from the FlashArray//X as described in lesson 15 DirectFlash
Modules. Set the Flash Modules aside for later installation in the replacement chassis.
Step 5
Remove Power Supplies
Remove both power supply units PSUs) as described in lesson 6 Power Supply Unit and
remove both power supply modules as described in lesson 7 Power Supply Module. Set
the PSUs and PSMs aside for later installation in the replacement chassis.
Step 6
Disconnect all SAS cables from each controller See Figure 102.
1. Attach a temporary label with the name of the port from which the cable is
disconnected (e.g., SAS0).
2. Pull the blue tabs and withdraw the connectors from the sockets.
Important information: SAS cables are only present on arrays that include storage
shelves.
Supplementary information: Do not disconnect the SAS cables from storage shelves in
the array. You will reconnect each SAS cable to the controllers after installing them into
the replacement chassis.
Step 7
Disconnect Host and Replication Cables
1. Attach a temporary label with the name of the port from which the cable is
disconnected (e.g., FC4). See Figure 103.)
2. Disconnect the cable by releasing the connector latch See Figure 104.
3. Remove the connector from the transceiver Fibre Channel shown) or port socket 10
GbE copper—not shown).
Step 8
Protect Optical Connectors
Step 9
Disconnect Management Cables
1. Attach a temporary label with the name of the port (e.g., ETH0.
2. Remove management cables from both controllers. See Figure 106.

Step 10
Remove Controllers
1. Loosen the orange captive screw on the rear panel of both controllers See Figure 10
7.
2. Rotate the CT0 retaining bar downward and remove the controller from the chassis
3. Rotate the CT1 retaining bar downward and remove the controller from the chassis.
4. Set the controllers on a clean, flat surface for later installation in the replacement
chassis.
Step 11
Remove the Chassis Screws
1. Open the slam latches on the front panel. See Figure 109.)
2. Use a #2 Phillips screwdriver to remove the #1032 screws from the slam latches.
3. After removing the screws, pull the chassis forward about two inches, and then close
the slam latches. See Figure 1010.)
4. Set the screws aside for later use. You will use them to secure the replacement chassis
in the rack.
Important information: There is one #1032 screw on each rack post.

Step 12
Remove the Chassis from the Rack
Warning/caution: The empty FlashArray//X chassis weighs 18.8 kg 41.5 lbs.). Make
arrangements for safe lifting during removal. Pure Storage recommends two people for
this procedure.
1. With one person on each side, slide the chassis along the rails until the first set of
chassis handle standoffs are exposed. See Figure 1011.
2. On each side of the chassis, slide a chassis handle onto the standoffs until the plunger
latches into the mounting hole.
3. Grip the handles and slide the chassis along the rails until the second set of chassis
handle standoffs are exposed. See Figure 1012.)
4. On each side of the chassis, slide a chassis lift handle onto the standoffs until the
plunger latches into the mounting hole.
5. With one person on each side, grasp the handles and completely remove the chassis
from the rack.
6. Set the chassis on a flat surface for later shipment to Pure Storage, and detach the
handles from both sides of the chassis.
Supplementary information: Leave the cage nuts (square-hole racks) or clip nuts
(round-hole racks) in the rack. You will use them to secure the replacement chassis to
the rack.
Step 13
Install the Replacement Chassis
Warning/caution: The empty FlashArray//X chassis weighs 18.8 kg 41.5 lbs.) Make
arrangements for safe lifting during installation. Pure Storage recommends two people
for this procedure.
1. Install all four chassis handles on the replacement chassis. Slide each handle onto the
standoffs until the plunger latches into the mounting hole. See Figure 1013.)
2. With one person on each side, lift the chassis by the handles and slide it onto the rails
until the rear handles are two inches from touching the rack.
Resting the rear of the chassis on the rails, support the front of the chassis and remove
each rear handle by pulling the plunger and sliding the handle downward. See Figure
1014.)
3. Slide the chassis on the rails until the front handles approach the rack. Continue to
support the front of the chassis while you remove the front handles. See Figure 10
15.)
4. Slide the chassis completely into the rack so that the chassis ears are flush with the
front of the rack and the slam latches lock into place.
Step 14
Secure the Chassis in the Rack
1. Square- and round-hole racks only) Secure the front of each rail to the rack and
chassis with the two #1032 screws that you saved when removing the faulty chassis.
2. Open both slam latches on the chassis front panel and thread the screws through
each slam latch hole. Tighten the screws, securing the chassis to the rack and the
attached cage nut (square-hole racks) or clip nut (round-hole racks; not provided by
Pure Storage), and then close the slam latches. See Figure 1016.
3. Threaded-hole racks only) Secure the front of the rail kit to the rack with screws that
fit the rack's threaded holes. Pure provides #1032 screws. If the rack has threads of
another size, you must obtain matching screws.
Important information: On round-hole racks, if you use #1032 clip nuts, you can use
the #1032 screws provided in the Accessory Kit. If you use clip nuts of any other size,
you must obtain matching screws. Clip nuts and alternate screws are not provided by
Pure Storage.
Step 15
Component installation
1. Install the controllers ensuring you note at the slots match the CT0/CT1 locations from
the previous chassis. Reconnect the cables ensuring they are cabled in the exact
fashion / order they were removed in. Further information on installation and cabling
can be found in the Controller lesson.
2. Install the power supply modules as described in the Power Supply Module lesson.
3. Install the power supply units as described in the Power Supply Unit PSU lesson.
4. Install the Flash Modules and Blanks as described in the DirectFlash Modules lesson,
ensuring they are installed in the same slot locations you noted during removal (slot
locations 019 .
5. Install the bezel as described in the Bezel lesson.
6. Once all components have been reinstalled and all cables are connected, power the
unit up as described in the Power On lesson.
Step 16
Technical Support.
Supplementary information: Request that the customer or Pure Storage Technical

Support representative use the Purity GUI or CLI to verify the replacement. See Figure
1117 for an example of GUI indicators that indicate an operational FlashArray//X.
Lesson 19 of 23
Bezel
1 Replace a FlashArray//X bezel.
Summary
QUICK SUMMARY
CHECKLIST
Review step-by-step
PROCESS OVERVIEW
First, verify the defective Second, swap out defective Finally, verify replacement
bezel. Bezel can be bezel with good bezel is in place and Pure Storage
swapped out when the replacement. logo on the bezel is lid up.
array is operating.
SIGHT CHECK BEZEL
 

Removal: Press latches inward to release Bezel from both sides.
Installation: Align power connector and press front panel.


Logo illumination power connector


Removal: Press latches inward to release Bezel from both sides.
Installation: Align power connector and press front panel
Preparation
TOOLS AND EQUIPMENT
One FlashArray//X bezel

You can replace a FlashArray//X bezel while an array is operating. Replacing a bezel does not
affect the operation of the array.
Step 1
Remove the Bezel
To release the bezel, press the Bezel latches inward and pull the bezel forward. See Figure
121.)
Step 2
Install the Replacement Bezel
1. Remove the protective film on the front surface of the bezel.
2. Install the bezel, aligning the power connector with the logo illumination socket on the
front panel. See Figure 122.)
Supplementary information: Make sure the asset tag is inserted all the way into its slot
or you will be unable to install the bezel.
Lesson 20 of 23
Fans
1 Replace a fan module on a FlashArray//X.
Summary
QUICK SUMMARY
CHECKLIST
Review step-by-step
PROCESS OVERVIEW
First, verify the faulty fan Second, swap out defective Finally, verify replacement
with Pure Storage support. fan with good fan with Pure Storage support.
Do not disconnect any replacement.
cables without Pure
Storage consent.
SIGHT CHECK FANS


Remove controller cover and pull faulty fan out and insert the replacement in
Preparation
TOOLS AND EQUIPMENT
One FlashArray//X fan module
Temporary labels for disconnected cables

You can replace a fan while an array is operating because all FlashArray data connections
perform hot replacements during less-critical times when I/O activity to the array is low.
the instructions in "Power Off Arrays and Shelves" lesson.
FAQ

–
Step 1
Technical Support.
CLI to identify the fan failure. There are two indicators that can help you determine if there
is an optical transceiver failure:
Use the Purity GUI. Select System > System Health. A red fan icon and red square
indicating critical status indicate fan failure (see Figure 91.
Use the Purity CLI. Enter the purehw list --type fan command. A status of Critical
indicates a fan failure (see Figure 92.
Step 2
Disconnecting Cables
Prior to controller replacement, all cables must be labeled with positions noted, and
removed. Do not proceed performing the removal until you have read through all sections in
this replacement guide. If the customer allows the use of mobile devices in their data
center, it is highly suggested that a picture is taken of the configuration. Please also note
that slots 03 include interface cards which need to be transferred to the new controller in
exactly the same location / configuration.
Applicable cables are, Ethernet, interface cables (ETH0ETH9 or FC0FC9) and any other
cables (e.g., KVM, USB that are connected to the old controller ports (see Figure 93, as
described in the following sections.
Step 3
Disconnect Fibre Channel Cables
See Figure 94 and do the following for each cable Fibre Channel shown):
1. Attach a temporary label (included in your new controller package) to each cable you
disconnect, to indicate the number and type of the corresponding port (e.g., FC0).
Step 4
Important information Pure Storage does not supply host cables or protective caps.
Step 5
1. Attach a temporary label to the 1GbE cables in port ETH0 and ETH1. See Figure 97.)
of the socket.
Step 6

the corresponding port. See Figure 96.)
full performance.
Step 7
entire system and are independent of the controllers.
1. Loosen the orange captive screw on the rear panel of the controller. See Figure 98.
2. Rotate the controller retaining bar downward and pull the controller from the chassis.
See Figure 99.
Supplementary information: Use a Phillips screwdriver to loosen the screw if necessary.

Step 8
inch, and then lift the cover off. See Figure 910.)
Step 9
Replace the Faulty Fan
1. Grasp the faulty fan by its frame and gently pull it out of the controller chassis. See
Figure 911.)
2. Align the replacement fan with the empty fan slot and gently slide it into the slot. Make
sure the fan connector fully engages with the controller connector.
Step 10
3. Press down on the pads on the controller cover and slide the cover forward about ½”
4. Align the controller with the controller slot. See Figure 913.)

the FlashArray//X.
Step 11
Technical Support.
Request that the customer or Pure Storage Technical Support representative use the Purity
GUI or CLI to verify the replacement. See Figure 914 for an example of GUI indicators and
Figure 915 for an example of CLI indicators that reflect an operational fan.
Supplementary information: If the fan replacement does not resolve the issue, contact
Pure Storage Support for further assistance.
Lesson 21 of 23
Boot Drive
1 Replace a boot drive on a FlashArray//X.
Summary
This lesson describes the replacement of a FlashArray//X Boot Drive. To install a Boot Drive in a
controller, you must remove the controller from the FlashArray//X chassis and then remove the
appropriate riser to access the Boot Drive. See "Controller" lesson for more information on
removing and reinstalling controllers.
QUICK SUMMARY
CHECKLIST
Review step-by-step
PROCESS OVERVIEW
First, verify the faulty Boot NOTE TO REVIEWERS Finally, verify replacement
Drive with Pure Storage NEED STEPS HERE with Pure Storage Support.
Support. Do not disconnect
any cables without Pure
Storage Consent.
SIGHT CHECK BOOT DRIVE



Boot Drive location
Preparation
TOOLS AND EQUIPMENT
Boot Drive replacement

Incidental tools (e.g. Phillips screwdriver)
You can replace a Boot Drive while an array is operating because all FlashArray data connections
perform hot replacements during less-critical times when I/O activity to the array is low.
the instructions in Power Off Arrays and Shelves.
Step 1
Removing the Controller
Follow the instructions for controller removal in "Controller" lesson, steps 2 through 7.
Step 2
inch, and then lift the cover off. See Figure 136.)
Step 3
Remove Rise 0
1. Grip Riser 0 by the two finger holes as shown in Figure 137 and pull it straight up to
remove it from the chassis.

Step 4
Locate Boot Drive
1. Locate the Boot Drive. See Figure 201.)
2. Using a Philips screwdriver, carefully remove the holding screw. See Figure 202.)
3. Slightly lift the loose end of the boot drive and extract from the socket.
4. Install the replacement boot drive and secure with the holding screw.
5. Re-install Riser 0. See Figure 203.)
6. Re-install the cover. See Figure 204.)›

Step 5
Reinstall the Controller
Follow the instructions for controller installation in "Controller" lesson - Steps 9 through 14.
Lesson 22 of 23
Rails
1 Remove and replace the FlashArray//X rails.
Summary
FlashArray//X includes one right rail and one left rail. The rails are equipped with stepped locating
pins to accommodate each type of rack.
QUICK SUMMARY
CHECKLIST
Review step-by-step
PROCESS OVERVIEW
First, prepare screw driver Second, swap out defective Finally, verify replacement
for deinstallation and rails with good rails is in place and array chassis
installation of rails. replacement. can be securely placed on
rails.
SIGHT CHECK RAILS

 



Engage front latch by pulling the level back, and insert locating pins into the front of the rack

Press the rail into the rear post until the latch engages

Extend rail to the back of the rear post


Install #1032 cage nuts
Step 1
Install Cage Nuts
Square-hole racks only) Install the #1032 cage nuts (from the Accessory Kit) on the front
of the rack. See Figure 151.)
Important information: On round-hole racks, use clip nuts (not provided by Pure
Storage) instead of the provided cage nuts.
Step 2
Install Rails
Install each rail by inserting the locating pins (square- and round-hole racks) or positioning
studs (threaded-hole racks) in the front mounting post at the desired height. See "2" in
Figure 152.
Step 3
Extend Rail and Engage Latch
Extend the rear of the rail until the locating pins (square- and round-hole racks) or
positioning studs (threaded-hole racks) reach the rear mounting post, and press the rail
into the rear post until the latch engages. See "3" in Figure 152.
Warning/caution: Make sure to install the rear of the rail into the correct holes.
Otherwise, the chassis might slide off the rails causing personal injury and damage to
the array.
Supplementary information: Install the rear screws only. Front screws are installed after
the FlashArray//X is rack mounted.
Step 4
Secure Rails
All rack types) Secure the rear of each rail to the rack with the screws provided in the
Accessory Kit. One screw is provided for the rear of each rail. Use the second hole up from
the bottom of each rail. See "4" in Figure 152.
Lesson 23 of 23
Legal Disclaimer + Exit
© 2022 Pure Storage, Inc. All rights reserved. Pure Storage, the Pure P Logo, and the marks on
the Pure Trademark List at https://www.purestorage.com/legal/productenduserinfo.html are
trademarks of Pure Storage, Inc. Other names are trademarks of their respective owners.
The Pure Storage products and programs described in this documentation are distributed under
a license agreement restricting the use, copying, distribution, and decompilation/reverse
engineering of the products. No part of this documentation may be reproduced in any form by
any means without prior written authorization from Pure Storage, Inc. and its licensors, if any.
Pure Storage may make improvements and/or changes in the Pure Storage products and/or the
programs described in this documentation at any time without notice.
THIS DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESS OR IMPLIED CONDITIONS,
REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT, ARE
DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY
INVALID. PURE STORAGE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION.
THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT
NOTICE.

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OFFLINE FE Training - //X Series

If you have any questions please reach out to PEAK at peak@purestorage.com.

Safety, Tools & Etiquette

Power Supply Unit (PSU)

Power Supply Module (PSM)

Quad-Port SAS Card

Legal Disclaimer + Exit

Welcome to the Field Engineer //X Series Service Guide!

The following symbols appear in the Pure Storage documentation:

By the end of this course, you will be able to:

1 Perform a break fix replacement on an //X series.

Before You Begin

Read "Things to Know About Pure Storage"

Review how to apply a Defective Label

List the Field Engineers Do's and Dont's

About Pure Storage

THINGS TO KNOW ABOUT PURE STORAGE

You can read more at Pure Storage.

FIELD ENGINEER DO'S AND DON'TS

1. Verify the following with Source Support:

c. Scope of work to be performed

e. Part Number & description of replacement item

f. Serial Number of System

g. Any site access requirements

h. Any Special Handling Instruction SHI indicated

2. Proceed to the Site address specified

3. Follow any SHI indicated

4. Review applicable training material prior to going on site

5. Call Source Support upon arrival at site.

7. Once in front of equipment verify the following:

b. Verify defective part location and any failure light indicators

8. Call Source Support prior to beginning work

10. Execute replacement of defective part identified

12. Leave the site only after excused by Source Support

2. Avoid engaging the customer in general conversation

4. Do not leave the site until excused by Source Support

5. Do not change any cabling configurations without Service Logistics approval

Safety, Tools & Etiquette

Upon completing this lesson, you will be able to:

2 Obtain the appropriate tools and equipment.

3 Explain proper work space etiquette.

2 Make sure adequate grounding and/or over-current protection is in place

TOOLS AND EQUIPMENT

Provided by Pure Storage

1 Torx-10 screwdriver for NVMe replacements

WORK SPACE ETIQUETTE

2 Do not leave garbage/spare packing material behind.

3 Make sure to secure all racks/doors/locations at the completion of the on-site.

Safety and Handling Guidelines

Avoid contact with backplane components and connectors.

Be careful when disconnecting cables. The connector casing might be hot.

Upon completing this lesson, you will able to:

1 Power off a a FlashArray//X

2 Power off a storage shelf

Review quick summary

OBSERVE ACTION VERIFY

SITE CHECK POWER DOWN

Remove captive strap

Remove power cord from PSU 1

Remove captive strap

Remove power cord from PSU 0

SITE CHECK CONTROLLER LED LIGHT

Controller Fault light: