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Kanban Maturity Model

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Evolving Fit-For-Purpose Organizations
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P R A C T I C E S C U L T U R E O U T C O M E S

Kanban Method Observable Behaviour Actions Scope

Organizational
Maturity Values Focus Trust Leadership
Limitations & Rewards

INDIVIDUALISM
Achievement

CHAOTIC
General Practices Who
Relief from Overburdening
0

Task
1. Visualize (with kanban board) Oblivious I am
2. Limit work-in-progress (with kanban)

LOW
REACTIONARY
• Get things done • Entirely Unpredictable
3. Manage flow
4. Make policies explicit
• Improved transparency

TACTICAL
5. Implement feedback loops
6. Improve collaboratively, evolve experimentally Collaboration

Deliverable
using models & the scientific method • Individual Heroics

1
Taking Initiative
Team- Transparency • Emergent Process

UNALIGNED
Focused

TRIBALISM
• Inconsistent Outcomes
Service Delivery Principles Customer Awareness • Happier Workers
• Basic understanding of workflow Who
Your organization is a network of interdependent • Improved collaboration we are

Product / Service
Customer Awareness
services with policies that determine its behavior. • Greater empathy Flow

2
Therefore: • Improved quality of work • Managerial Heroics
Customer- Basic Understanding
Respect • Consistent Process
1. Understand and focus on the customer’s needs • Basic understanding
and expectations of demand and capability
Driven Evolutionary Change • Inconsistent Outcomes
Acts of Leadership
2. Manage the work; let workers self-organize • Managerial coordination Narrative
around it
3. Regularly review the network and its polices to Customer Service to
improve outcomes. fit-for-purpose • Risk Exposed
Customer Service Balance

Shared Services
• Consistent Process

Product Lines

ALIGNMENT | UNITY | SHARED PURPOSE

• Shorter Lead time Why
3
Deeper Understanding
Fit-for- Fit for Purpose
• Consistent Outcomes
• Predictability
OPERATIONAL

Change Management Principles

EXPLAINABLE

• Meet SLAs Purpose Leadership at All Levels we exist • Happier Customers

Unity & Alignment
1. Start with what you do now • Actionable metrics Short-term Results
• Understanding current processes, as actually practiced
Agreement
• Respecting existing roles, responsibilities & job titles
A N T I C I PAT O R Y

Customer Intimacy
Services Portfolio
2. Gain agreement to pursue improvement Product Lines/
Risk Management Deeper Balance
What
4
through evolutionary change Competition • Happier Shareholders
3. Encourage acts of leadership at all levels
• Risk Hedging Risk Fitter For Purpose • Quantitatively
• Quantitative analysis
Hedged Leadership Development we do Managed Process
• Dynamic scheduling Regulatory Compliance
Fairness
• Sustainable Outcomes
• Economically Robust

Experimentation
Pr

Rediscovery
• Optimized Processes

H I G H
Organizational Agility
CONGRUENT
ac

Congruence

5 Market
How
re

Business Lines Portfolio

• Superior Outcomes
STRATEGIC

• Re-configurable shared services Fittest For Purpose

tic
ltu

Business Focus we do it • Market Leading Economics

Managed • Workforce flexibility Leader
es
Cu

Equality of Opportunity
• Perfectionism
Evolution Social Mobility

Culture of Challenging
Outcomes
6
• Replacing symbols of value Built for • Long-term Security
TM • Reinventing what & how
Long-term Survival ReInvention • Robust to Disruption
• Redefining why & who
Survival Tolerance & Diversity
• Continued Relevance

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