Software Quality Management Presentation

BEST PRACTICES AND ISSUES

Assignment in Advance Software Engineering

Presented to the Faculty of
Graduate Studies of
Don Mariano Marcos Memorial State University
Mid La Union Campus

In Partial Fulfillment
of the Requirements for the Degree of
Master in Information Technology

MELVIN S. DATO

November 30, 2023

 ISPSC QUALITY MANAGEMENT SYSTEM
Best Practices and Issues

STUDENT NAME : Melvin S. Dato

DEGREE : Master in Information Technology (MIT)

TITLE : Ilocos Sur Polytechnic State College Quality

Management System

INTRODUCTION

About

Ilocos Sur Polytechnic State College (ISPSC) was created by virtue of RA

8547. ISPSC is mandated to provide professional and technical learnings both in
the undergraduate and graduate levels in the field of economics, agriculture,
fishery, trade, home industry, engineering, education, forest research and
conservation, management, finance, accounting and business administration,
public administration and other field as may be relevant, besides providing for
the promotion of scientific and technological researches, which the College
deem necessary in carrying out its objectives.

Core Values - PRAISE

Productivity - we “work smart” by optimizing the use of resources as
input to our processes and turn them into a greater and value-adding output for
our student and internal clients
Resiliency - we utilize our skills and strengths to overcome challenges in
order to deliver client’s expectations.
Accountability - employees are one in delivering our commitment to meet
legal and statutory requirements and business needs through imparting the
required knowledge to our students
Ingenuity - we use our inventive skills to provide a cost-effective solution
to our day to day challenges
Synergy - we drive excellence through the spirit of teamwork within our
organization and continuing collaboration with all partner agencies, sponsors and
stakeholders, parents, alumni and communities.
Ingenuity - we “think global but we act local” striving to have a global
orientation,
borderless perspective, equal opportunities, empowerment, and
transformation, multi-tasking and leading by example
Purpose

The Quality Management System (QMS) presented in this manual and its
supporting documented information reflects ISPSC’s strategic decision to adopt
a process approach throughout its organization and its six campuses.
This will ensure compliance with customer requirements and to enhance
customer satisfaction.
This QMS manual has been developed in order to determine, define and
describe the context, requirements and scope of ISPSC’s Quality Management
System (QMS).
This manual serves as:
1. Implementing guidelines for standard practices and procedures at ISPSC;
2. Text for faculties and staff training;
3. Reference for assessing the effectiveness of existing practices;
4. Customer document for Marketing; and
5. A form of communication to ensure that there is a common understanding
among all faculties and staff as to the state college’s requirements and
management system in compliance with ISO 9001 standard.

QUALITY ASSURANCE

• Monitoring and Measurement

• The QMS manual emphasizes the monitoring and measurement of
processes to ensure compliance with the requirements of the
Department of Labor and Employment (DOLE) and International
Labour Organization (ILO).
• Quality Planning
• Each functional group within the institution is responsible for
ensuring that identified quality planning is consistent with the
overall objectives set by the management and with all other
requirements of ISPSC's adopted quality management system.
• Documented Information
• The Quality Assurance Director and Department Heads manage
documented information and procedures based on the current
processes of the organization, providing instructions and
prescribed forms for immediate reference and guidance for
workers.
• Responsibilities and Authorities
• Various roles within the institution, such as top management,
quality assurance director, and all personnel (teaching and non-
teaching), have defined responsibilities and authorities to ensure
the effectiveness of the QMS.
• Monitoring, Measurement, Analysis, and Evaluation
 • The QMS manual includes specific sections on monitoring,
measurement, analysis, and evaluation, demonstrating a
commitment to continuously assessing and improving the quality
management system.

These measures collectively demonstrate how quality assurance is

implemented at ISPSC, ensuring that the institution's processes and services
satisfy customer requirements and comply with applicable laws, regulations,
and standards.

BEST PRACTICES:

• Clearly Define Organizational Context and Scope

• Clearly outline the organizational context and scope of the QMS,
including the campuses, programs, and covered activities of the
institution.
• Compliance with ISO Standards
• Ensure that the QMS manual is designed to comply with ISO
9001:2015 standards, demonstrating the commitment to quality
management.
• Emphasize Quality Policy and Objectives
• Clearly outline the quality policy and objectives of the institution,
demonstrating a commitment to excellence, productivity, and
accountability.
• Coverage of Various Processes
• Include information about the QMS covering academic, HR,
maintenance, admission, administration, research, and production
processes, showcasing a comprehensive approach to quality
management.
• Commitment to Legal and Statutory Requirements
• Highlight the commitment to meeting legal and statutory
requirements, ensuring compliance with regulations and standards.
• Confidentiality and Distribution
• Emphasize the importance of confidentiality and proper
distribution of the QMS manual to ensure that the information is
appropriately handled and utilized.
• Procedure for Amendments and Additions
• Clearly outline the procedure for making amendments and
additions to the QMS, ensuring that the manual remains up-to-date
and relevant.
• Authorization for Issuance and Use
 • Ensure that the document is authorized for issuance and use by the
relevant staff, demonstrating accountability and control over the
QMS manual.

ISSUES:

• Lack of Specificity in Quality Objectives

• The QMS manual should include specific, measurable, achievable,
relevant, and time-bound (SMART) quality objectives to ensure
clarity and effectiveness.
• Inadequate Coverage of Interested Parties
• The manual should provide a more comprehensive list of interested
parties, including students, parents, employers, and regulatory
bodies, to ensure that all relevant stakeholders are considered.
• Insufficient Emphasis on Legal and Regulatory Requirements
• The manual should provide a more detailed and comprehensive list
of legal, regulatory, and other requirements relevant to the QMS to
ensure compliance with all necessary standards and regulations.
• Lack of Clarity in Risk Management
• The manual should provide a more detailed explanation of the risk
tolerance and internal uncertainty factors to ensure that potential
risks are effectively identified and managed.
• Vague Quality Policy
• The quality policy should be more specific and clearly aligned with
the institution's strategic direction and values to provide a clear
framework for quality management.

REFERENCES:

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