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REQUEST FOR PROPOSAL DOCUMENT

CONSULTANT FOR DESIGN, FABRICATE, INSTALL &


TITLE COMMISSIONING OF NEW HEALTHCARE LAUNDRY
PLANT
REF. NO. MSB/RFP/LP/19/020

MEDIVEST SDN BHD

REQUEST FOR PROPOSAL (RFP)


DOCUMENT

Consultant for Design, Fabricate, Install


& Commissioning Of New Healthcare
Laundry Plant

RFP Opening Date 2nd August 2019

RFP Closing Date 9th August 2019


Consultant for Design, Fabricate, Install and Commissioning of New Healthcare Laundry Plant
Part 1 : Introduction and Background

REQUEST FOR PROPOSAL FOR CONSULTANT FOR


DESIGN, FABRICATE, INSTALL & COMMISSIONING OF
NEW HEALTHCARE LAUNDRY PLANT

TABLE OF CONTENTS

PART DESCRIPTIONS

1.0 Introduction and Background


2.0 Proposal Submission Procedure
3.0 Scope of Supply and Services
4.0 Technical Proposal
5.0 Commercial Proposal

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Part 1 : Introduction and Background

PART 1
INTRODUCTION AND BACKGROUND

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Consultant for Design, Fabricate, Install and Commissioning of New Healthcare Laundry Plant
Part 1 : Introduction and Background

1.0 INTRODUCTION AND BACKGROUND

Medivest Sdn Bhd (“Medivest”) is in the business of providing hospital


support services to government hospitals and healthcare institutions in the
States of Melaka, Negeri Sembilan and Johor (the “Contract Hospitals”).

One of the services is Healthcare Linen and Laundry in which it collects,


cleans and disinfects wide range hospital linen, furnishings and curtains that
meet international hygiene standards.

In furtherance of the above, Medivest is desirous of appointing a consultant


to conduct and analyse for the new development of this new healthcare
laundry plant.

It is expected of the Consultant to analyse and exhibit with a proper basis on


Medivest’s development of the new healthcare laundry plant in terms of
evaluation of technology selection, management of infrastructure design,
plan layout, architectural drawings and advise on site preparation works,
which involve of soil testing, piling point allocations and design, pilling
construction, concrete slab base for new healthcare laundry plant.

This RFP in intended to provide information about the background and


requirements for the services required and the prerequisite for submission
and evaluation of proposals.

Medivest hereby invited Consultants (Bidder(s)”) to submit a comprehensive


proposal in accordance to the requirements and procedures for RFP as stated
in this document.

Please log on to our website at www.medivest.com.my for more details.

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Part 2 : Proposal Submission Procedure

PART 2
PROPOSAL SUBMISSION PROCEDURE
____________________________________________

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Part 2 : Proposal Submission Procedure

PART 2 – INSTRUCTIONS FOR THE SUBMISSION OF PROPOSAL

ITEM DESCRIPTION

2.1 Purpose
2.2 Mandatory Requirement
2.3 Invitation to Bid
2.4 Examination of RFP Requirements
2.5 RFP Proposal Preparation
2.6 RFP Proposal Submission
2.7 RFP Acceptance
2.8 Variation
2.9 Terms of Payment
2.10 Omission
2.11 RFP Validity
2.12 RFP Proposal Evaluation Methodology
2.13 Contract Management
2.14 Confidentiality
2.15 Terms of Contact

Appendix A Letter of Acknowledgment


Appendix B Sample of Performance Bond
Appendix C Personal Data Protection Notice
Appendix D Corporate Information Report by SSM

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Part 2 : Proposal Submission Procedure

2.1 PURPOSE

This section (Instructions to Bidders) shall be part of the RFP requirements


and is to be read together with and in conjunction with all the other Parts
and Sections of this RFP document (collectively the “RFP Documents”). It
is to instruct Bidders to adhere to the practices and formats to fulfill the
requirements of this RFP and any subsequent award of contract for the
Contract Services. Failure to follow any of these instructions will result in the
Bidder’s submissions (“RFP Proposal”) being rejected.

2.2 MANDATORY REQUIREMENT

2.2.1 RFP Briefing

Bidders MUST attend RFP Briefing which will be conducted, to avoid


any mistake/error in the preparation and submission of RFP Proposal.

Details of the schedule of RFP Briefing are stated in the RFP Notice.

2.2.2 Certification Requirement

Bidders shall be registered with Company Registrar and submit a valid


Company Registration dated not earlier than 6 months from the
proposal submission date.

The Bidders must also be registered with Certification of Contractors'


Registration with Ministry of Finance (MOF) the services to be offered
in the RFP. It is also mandatory for Bidders to be listed as one of the
competent personnel approved by the Professional bodies i.e. BEM,
BAM, BQSM.

Corporate Information as registered with Suruhanjaya Syarikat


Malaysia (“SSM”) must be submitted. Bidders must submit the recent
results (not later than one (1) month from closing date of RFP) of a
search conducted at the SSM of which a sample is enclosed under

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Part 2 : Proposal Submission Procedure

Attachment D, not later than 12.00 p.m., on or before the date


mentioned in the advertised RFP Notice (“RFP Closing Date”).

2.2.3 Submission of Technical Declaration

Bidders shall submit Technical Declaration Form as enclosed in Part


4 in the Technical Proposal section.
Failure to COMPLY with any of the Mandatory Requirements
above shall render the Bidder being disqualified from the RFP.

2.3 INVITATION TO BID

2.3.1 RFP Document Fee

Bidders are required to pay RFP Document Fee of Ringgit Malaysia


Three Hundred only (RM300.00) for the purchase of the RFP
Document. Payment shall be made in the form of Bank Draft/money
order made payable to MEDIVEST SDN BHD. The RFP Document fee
is non-refundable.

2.3.2 RFP Deposit

Bidders are also required to submit a RFP Deposit together with its RFP
Proposal, in the sum of Ringgit Malaysia Three Thousand only
(RM3,000). Payment shall be made in the form of Bank Draft issued
by a bank established in Malaysia and made payable to MEDIVEST
SDN BHD.

The RFP Deposit will only be refunded (without interest):

(a) To the successful Bidder(s) upon receipt by Medivest of a


Performance Bond pursuant to the award of the contract for the
Contract Services; and

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(b) To all unsuccessful Bidder(s) who have completed this RFP in


compliance with the requirements of the RFP Documents and/or
instructions of Medivest, upon completion of the RFP process.

2.3.3 Acknowledgement of Receipt

Bidders shall acknowledge receipt of the RFP by printing out the Letter
of Acknowledgement as in Attachment ‘A’ to this section and send
the scanned copy of receipt by fax or e-mail to the following:

Fax No : 03-2092 1985


Email : psc@medivest.com.my
Attention : RFP Secretariat

Submission of Letter of Acknowledgement shall be made not later than


three (3) days after the RFP Opening date.

2.4 EXAMINATION OF RFP REQUIREMENTS

2.4.1 Examination

Bidders shall have examined, understood and accepted the purpose


and requirements of RFP before preparing and submitting their
Proposal.

2.4.2 Clarification and Oral Interpretation

Bidders shall notify Medivest any discrepancies that may be found in


or arising from the requirements in the RFP. Any clarification or
modification to any part of or the entire RFP shall be notified to Bidders
in writing in the form of RFP Clarification. Any oral interpretation
received by Bidders is not considered as the modification to the RFP.

Request for clarification and modification by Bidders shall be received


by the RFP Secretariat at the latest by three (3) days before RFP

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Closing Date (refer Section 2.6.2 (ii)) and be communicated via email
or fax to the following address:

Medivest Sdn Bhd


RFP Secretariat
Procurement & Supply Chain Department
Level 6, Wisma E&C
No. 2 Lorong Dungun Kiri
Damansara Heights
50490 Kuala Lumpur

Email : psc@medivest.com.my

2.4.3 Review and Verification

Bidders shall study and verify the RFP with full concern and
responsibility to deliver and complete the proposed Project.

2.4.4 Addenda

Medivest may clarify, revise, add, modify or amend any specific


requirements for this RFP before the RFP Closing Date. The
amendment or addition shall be issued in writing and shall become
part of RFP Document. It will be circulated to all Bidders in the form
of RFP Clarification, and must be taken into account by the Bidders in
the preparation of its RFP Proposal. When more than one addendum
has been issued and there is a conflict or inconsistency between the
addenda, the later addendum will prevail in respect of such
inconsistency.

All notices given to the Bidders will be made via email.

2.5 RFP PROPOSAL PREPARATION

2.5.1 Costs and Expenditure

Bidders shall bear all the costs and expenditure incurred by them for
the preparation and submission of RFP Proposal.

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2.5.2 Compliance

Bidders must ensure that the RFP Proposal will comply with the entire
requirements as described herein.

2.5.3 RFP Price

The price shall be in Ringgit Malaysia (RM). All prices quoted shall be
fixed and not subject to any increase unless specified in the RFP which
is inclusive of all applicable service tax, withholding tax and other
Malaysian government taxes to be incurred and payable by Medivest
under the law.

The Bidder shall be solely responsible for any omissions or errors on


prices quoted to Medivest and shall have no right to impose any
additional costs, make a claim from Medivest or request Medivest on
any grounds for the rectification and reconsideration of the prices
quoted. Medivest will not entertain any request from any Bidder for
any variation of prices or submission of additional quotes for items
erroneously omitted in the original submission of proposal on any
grounds including oversight, lack of knowledge, etc.

2.5.4 Approval of RFP

RFP Proposals shall be signed by Bidders’ authorised representative.


Bidders shall also nominate their authorised official for purposes of
communication and clarification during the RFP period. Any change or
substitution to the authorized representative or official shall be duly
notified to Medivest.

2.5.5 Contents of RFP Proposal

Bidders shall ensure that the entire content of the RFP Proposal is
arranged according to the format required and prescribed in the RFP
Documents.

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All particulars to be filled in the RFP Proposal must be typed and not
handwritten. Any errors are to be neatly deleted and corrections typed
above the cancellation. All corrections must be initialled by the
authorized representative of the Bidder.

2.5.6 Preparation of Commercial Proposal

i) Filling up the Commercial Proposal Forms


Bidders shall complete the Commercial Proposal Forms with all
the particulars as required. It will be referred to and considered
by Medivest in the commercial evaluation processes. Lack of
particulars and presentation will affect Bidders’ ranking.

Bidders are required to quote their price under Part 6 of the


Commercial Proposal in softcopy. The Bidders must submit
the completed quote of price in both softcopy and printed priced
hardcopy together with the Commercial Proposal. Any
discrepancies between the hardcopy and the softcopy of
Schedule of Prices, the hardcopy will take precedence.

The Bidder shall ensure all the forms or tables are filled
up with the required particulars or stated ‘NIL’ where
relevant. Leaving the form blank at any part of the
required section will result in the rejection of their
commercial proposal.

ii) Print out the Form

Bidders shall print out the Commercial Proposal in a white


coloured paper with the size of A4 only. The printed forms
printed in other coloured paper (other than white) will result in
the RFP Proposal being rejected.

The duly completed Commercial Proposal, together with


supporting documentation as may be required in the
Commercial Proposal Checklist (at Part 5 (Commercial

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Proposal) of the RFP Documents) must be submitted as part


of the RFP Proposal.

Bidders MUST quote all items in the RFP.

iii) Legal Declaration

As part of its Commercial Proposal, Bidders shall declare and


affirm the following:

a) That no resolution for the winding-up of Bidder has been


proposed or passed and Bidder has not wound up and no
winding up petition has been presented against Bidder.

b) That no receiving and/or adjudication order has been made


against Bidder and neither any winding up proceedings
have been commenced or instituted against Bidder which is
still pending or subsisting nor has any resolution ever been
passed for the winding up of Bidder’s company.

c) That no legal proceedings against, made, threatened or


initiated by or against Bidder.

d) That it has full authority to submit a RFP Proposal and to


agree on any arrangement with Medivest.

In the event that the Bidder is, or at any time during the period
of RFP becomes subject to or involved in any such resolution,
order and/or legal proceeding, it is required to disclose full
details (i.e. the details of the case, amount, the chances of
winning the case and any other relevant details) and provide
the relevant source and supporting documents (i.e.
confirmation from the relevant solicitors).

(Sample of the Legal Declaration is provided as in Part 5 of


Commercial Proposal).

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iv) Financial Capabilities

Bidders shall provide details of its financial capability(ies), and


is required to enclose certified true copies of its audited
accounts for the preceding three (3) financial years (2016, 2017
and 2018) together with certified true copies of the bank
statements for all its banking accounts for the last three (3)
months prior to the date of its RFP Proposal, as part of the
Commercial Proposal.

v) Cheque Signatory

Bidders shall provide details of its authorized cheque


signatory(ies) as part of the Commercial Proposal, and a
certified true copy of the extract of its directors’ or company’s
resolution appointing such authorized signatory.

2.5.7 Compliance with RFP

i) Compliance

Bidders shall ONLY submit RFP Proposal (Technical and


Commercial) that complies with the requirements as specified
in the RFP Documents. Any variation or derogation from any
requirements shall be considered as a non-compliance on the
part of the Bidder and may result in its RFP Proposal being
rejected.

ii) Language

Bidders shall use English or Bahasa Malaysia in preparation


of the RFP proposals.

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2.6 RFP PROPOSAL SUBMISSION

All instructions and requirements of this RFP should be met, acceded to and
complied with in order for a Proposal to qualify for consideration.

2.6.1 RFP Proposal shall be submitted in two (2) separate sealed envelopes:

i) Unpriced Envelope – Technical Proposal


ii) Priced Envelope – Commercial Proposal

Bidders must submit two (2) sets each of the Technical Proposal and
Commercial Proposal (comprising 1 original printed set and 1 digital
copy in a thumb drive).

Bidders must ensure that the Unpriced Envelope does not contain any
price or commercial bid as it will result in the RFP Proposal being
rejected. RFP Proposal submission MUST be of original printing.
Bidders shall ensure the Unpriced Envelope and Priced Envelope
are properly sealed and submitted with a cover letter each.

FAILURE TO SUBMIT SEPARATE ENVELOPES FOR TECHNICAL


PROPOSAL AND COMMERCIAL PROPOSAL SHALL RENDER THE
RFP PROPOSAL BEING DISQUALIFIED.

Bidders shall state identification particulars in BOLD on both


envelopes as follows (refer sample as attached in the Technical
Proposal and Commercial Proposal Section):

(a) Title of RFP (centre)


(b) Bidder’s name and address (below right)
(c) “TECHNICAL PROPOSAL” or “COMMERCIAL PROPOSAL” (top
left)
(d) “PRIVATE AND CONFIDENTIAL” (top right)

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2.6.2 Submission

i) Completeness of Submission

Bidders shall submit a complete RFP Proposal in hard-copy and


digital format. The following items will be checked to ensure
completeness of submission:

a) Separate sealed envelopes for Technical Proposal and


Commercial Proposal;

b) All forms, appendices, attachments and other references


per the Technical Proposal Checklist and Commercial
Proposal Checklist provided in Part 4 and Part 5 of the
RFP respectively; and

c) Two (2) separate thumb drives, one (1) containing the


Technical Proposal and the other containing the
Commercial Proposal. In the event of any discrepancies
between the hardcopy and the softcopy of the RFP
Proposal, the hardcopy will take precedence.

ii) RFP Proposal Closing Date and Time

RFP Proposals must be submitted by hand not later than 12.00


p.m., on or before the date mentioned in the advertised RFP
Notice (“RFP Closing Date”), or any other extended date and
time as may be determined and notified by Medivest and lodged
in the RFP Box located at the following address:

Medivest Sdn Bhd


RFP Secretariat
Procurement & Supply Chain Department
Level 6, Wisma E&C
No. 2 Lorong Dungun Kiri
Damansara Heights
50490 Kuala Lumpur

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Any RFP proposal received after closing date/time shall not be


accepted and considered.

iii) Delivery

Only RFP Proposal delivered by hand will be accepted. Other


methods of delivery are not accepted.

iv) Endorsement of RFP Proposal

Bidders must affix its company seal or official company stamp


and initial (by the Bidder’s authorized representative) on each
page of the Commercial Proposal to avoid it from being
amended. Failure to comply with this requirement may render
the Proposal at risk of being rejected.

v) No Economic Opportunity

By participating in this RFP and submitting its RFP Proposal, the


Bidder affirms that they have not given, offered to give, nor
intends to give at any time thereafter, any inducement or
reward including any economic opportunity, future
employment, gift, loan, gratuity, special discount, trip, favour,
or service to any employee, agent or staff of Medivest in
connection with the RFP.

If a Bidder is are found to have offered any inducement or


reward in accordance with the preceding paragraph, or is found
to have committed unethical conduct, its RFP Proposal shall be
automatically disqualified and any resulting contract(s)
awarded to such Bidder shall be immediately terminated.

vi) Conflict of Interest

The Bidder shall at all times exercise reasonable care and


diligence to prevent the occurrence of any act or omission that

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may result in a situation of conflict of interest contrary to the


best interest of Medivest.

2.7 RFP ACCEPTANCE

2.7.1 Medivest Rights

Medivest reserves the right to:

(i) accept any RFP Proposal and award a contract for the Contract
Services or part thereof (“Contract”) to any Bidder or Bidders,
(ii) not to accept the lowest RFP Proposal; and/or
(iii) to reject all or any part of any RFP Proposal or any part
thereof without providing reasons for doing so.

Medivest may further accept a RFP Proposal either in part or in whole,


and reserves the right to vary, amend, modify, accept or reject all or
part of any RFP Proposal, to waive any formalities, to award the
Contract based on the base bid as submitted and selected, and/or to
award the Contract to other than the lowest Bidder. Medivest may also
cancel the RFP if it deems necessary, and will have no obligation to
reimburse any expenses incurred by the Bidders. All decisions made
by Medivest shall be treated as final.

2.7.2 Notification of Acceptance

The successful Bidder(s) shall be notified of the acceptance of his RFP


Proposal by letter within the RFP Validity Period or any extended
period. Unsuccessful Bidders will be notified in due course.

2.7.3 Obligations of Successful Bidder

Upon selection and appointment, the Successful Bidder shall


commence execution of the Project in accordance with the stipulated
terms and condition of contract.

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2.7.4 Personal Data Protection

Bidders are required to note that there could be instances where


personal data is received pursuant to the RFP exercise and processed
by Medivest. By providing such information, the Bidder consents and
agrees to procure the consent (where applicable) of its employees,
agents and/or representatives for the collection, use, access, transfer,
storage and processing of personal information for purposes
reasonably required by this RFP exercise.

Bidder to fill-up and submit Personal Data Protection Notice attached


as Appendix C.

2.8 VARIATION

2.8.1 Medivest reserves the right to omit any items or works specified in the
RFP Documents from the scope of any subsequent award of contract
but shall not be responsible for any loss of profit or expenses incurred
related to the omission.

2.8.2 Medivest may, at any time request in writing to the Bidder of its
intention to:

a) alter or vary the scope ; and/or


b) add or omit the scope.

2.8.3 Medivest shall give written notice to the Bidder of any such alteration,
variation, addition and/or omission (“Variation”) and provide such

information as the Bidder may reasonably require to evaluate the costs


of carrying out the Variation.

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2.9 TERMS OF PAYMENT

2.9.1 Issue of Invoices

The successful Bidder shall issue invoices for the agreed fees and
Project provided in accordance with the proposed payment schedule.

2.9.2 Payment of Invoices

Payment shall be made within 60 days of receipt of undisputed


original invoices and supporting documents.

2.9.3 Deductions

Medivest shall be entitled to deduct from payments, any outstanding


sums due to default or breach of contract.

2.10 OMISSION

Medivest reserves the right to omit any items or words as specified in the
RFP but shall not be responsible for any loss of profit or expenses incurred
related to the omission.

2.11 RFP VALIDITY

All RFP Proposals shall remain valid for one hundred and eighty (180)
days from the RFP Closing Date no Bidder may withdraw its RFP Proposal
within this period. Medivest may, if it deems fit, extend the validity period of
the RFP

and shall inform the Bidders of any such decision. Only Bidders who agree to
extend the validity of their RFP Proposals will be considered for evaluation
and award. If a Bidder withdraws during the RFP Validity Period or refuses to

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accept the RFP after it has been offered, Medivest shall be entitled to forfeit
the RFP Deposit.

2.12 RFP PROPOSAL EVALUATION METHODOLOGY

2.12.1 Technical Evaluation Process

i) Technical Proposal received on or before the RFP Closing Time


and Date shall be opened and checked for completeness. It will
be reviewed for compliance with all requirements and only
Bidder(s) that complies with the requirements will be
considered for Commercial evaluation;

ii) Evaluation for Technical Proposal will be done in detail to


ensure Bidder complies with the specification as required in the
RFP. The Technical Evaluation process will be evaluated and
supervised by Technical Evaluation Committee;

iii) A facility audit (if necessary) may be carried out to verify the
technical capabilities of shortlisted and qualified Bidders only.
In this exercise Bidders shall exhibit their management set-up
and capability to produce and deliver. Bidders who outsource
the sub-contractor shall provide their partnership evidence via
collaboration or outsourcing agreement/certification.

2.12.2 Commercial Evaluation Process

i) Evaluation of Commercial Proposals will only conducted once


the Bidders passed the technical evaluation.
ii) The commercial evaluation will be evaluated and supervised
by Commercial Evaluation Committee.

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2.12.3 Marking Scheme

Bidders merits will be based on the scoring of marks for the following
evaluation:
i) Technical Evaluation

The criteria for technical evaluation are as follows:

a) Mandatory
 Attended RFP briefing
 Submission of Technical Declaration

b) Normal
 General and incorporation of Bidder
 Technical capability of Bidder
 Business Track Record
 Service Specification
 Warranty (if any)

ii) Commercial Evaluation

The criteria for commercial evaluation are as follows:

a) Mandatory
 Submission of Legal Declaration
 Submission of Financial Standing
 Submission of Proposed Price

b) Normal
 Analysis of Financial Standing
 Price Competitiveness

2.12.4 Bidder shall present its proposal to Medivest (if required), if short-
listed. The presentation must be conducted by their proposed
Project Manager and key implementation team members for the
project.

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2.12.5 Medivest reserves the right to contact any Bidder(s) during the RFP
Validity Period to seek clarification or request for further information
in relation to such Bidder’s Proposal. Any contact made by Medivest
pursuant to this Item shall not be taken to indicate the shortlisting
of any Bidder’s Proposal, unless otherwise informed by Medivest in
writing.

2.12.6 In the event the Bidder withdraw its proposal that has been
submitted and opened by Medivest, then Medivest shall blacklist the
Bidder from participating in future bidding, in accordance with the
policies of Medivest.

2.13 CONTRACT MANAGEMENT

The successful Bidder (“Successful Bidder”) shall receive Letter of


Confirmation of Appointment after the RFP Evaluation proposal has been
approved by Management. This letter is the earliest form of communication
by Medivest to inform the Successful Bidder of the RFP Evaluation result,
commencement date of contract and mobilization period.

A Letter of Award shall be issued to the Successful Bidder in duplicate and is


considered valid upon the Successful Bidder’s acceptance of the Letter of
Confirmation of Appointment. The Successful Bidder shall confirm acceptance
within Seven (7) days from date of the Letter of Confirmation of Appointment
and shall return to Medivest the original Letter and keep a duplicate copy for
its own record. If the Letter of Confirmation of Appointment is not accepted
by the Successful Bidder and returned to Medivest within seven (7) days of
the date thereof, Medivest shall be at liberty to:

(a) retract the Letter of Confirmation of Appointment issued;


(b) award the contract to another Bidder; and
(c) forfeit the RFP Deposit

the Successful Bidder shall have no claim against Medivest in relation to any
loss suffered arising from this RFP.

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The Successful Bidder will be required to enter into the Letter of Award.

The stamp duties payable in connection with Letter of Confirmation of


Appointment shall be borne by the Successful Bidder.

2.14 CONFIDENTIALITY

Bidders are required to keep all information contained in the RFP Documents
strictly confidential, whether or not any RFP Proposal is submitted and
regardless of whether or not the Bidder is successful. Bidders shall not publish
or release, directly or indirectly any part of the RFP Documents without the
written consent of Medivest

2.15 TERMS OF CONTRACT

In the event that bidder is successful in RFP bid and awarded with the
contract by the Medivest, the terms of the contract shall include, among
others, the following terms:

The Bidder is item 2.16 to be rephrase as ‘The Company’.

2.15.1 Completion Period

Time and described milestones for completion are of utmost


importance under this Contract. The Contract Period required
by the Medivest is upon the expiry of Defect Liability Period,
back-to-back with the completion of laundry plant project.
However, the final contract period shall be discussed and
agreed after award of contract.

2.15.2 Liquidated Ascertained Damages

LAD will be imposed for any delay in the delivery in which no


time extension is granted. It will also be imposed in the event
the Bidder fails to deliver the product and complete the Services

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within the stipulated time as specified in the Scope of Supply


and Services and agreed schedule of work, the Bidder shall
compensate Medivest as Liquidated Ascertained Damages
(LAD) to be calculated on a daily basis at the rate of One
percentum (1%) per day of the total value of contract up to a
maximum amount of Ten Percent (10%) of the total value of
contract.

Number of late x Total value of contract x 1%


delivery in days

2.15.3 Early Termination of contract

In the event that The Company elects to terminate the contract


prior to the end of the contract period, the Bidder shall be liable
to pay Medivest an agreed compensation amounting to Ten
percent (10%) from the Contract Price together with any
other costs and administrative expenses that might be incurred
by Medivest.

2.15.4 Termination

Medivest may by notice in writing, immediately terminate the


contract, on the occurrence of any of the following events:-

a) If the amount of LAD payable to Medivest reaches 10%


of the value of contract.

b) If The Company performance is unsatisfactory in any


manner whatsoever; or

c) If The Company fails to comply with any material


obligations of the contract which in the opinion of
Medivest is capable of remedy and which have not been
remedied within Fourteen (14) days of receipt of a

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written notice from Medivest specifying the breach


complained of and requiring the same be remedied.

2.15.5 Appointment of Third Party

In the event that Medivest is of the opinion that The Company


fails to service and/or perform the Project within the Contract
Period and/or fails to perform in accordance to the Scope of
Service, Medivest reserves the right to procure similar service
from other bidders and all costs incurred will be recovered from
the Bidder.

2.16 CONTRACT ADMINISTRATION

2.16.1 Letter of Confirmation of Appointment

The Successful Bidder shall receive Letter of Confirmation of


Appointment after the RFP Award proposal has been approved
by Management. This letter is the earliest form of
communication by Medivest to inform the Successful Bidder of
the RFP Award result, commencement date of contract and
mobilization period.

2.16.2 Letter of Award

Letter of Award (LOA) shall be issued to the Successful Bidder


within thirty (30) days from the date of Letter of Confirmation
of Appointment. LOA to be issued in duplicate and is considered
valid upon the Successful Bidder acceptance. The Successful
Bidder shall confirm acceptance within seven (7) days from
date of Letter of Award and shall return to Medivest the Original
copy of the said Service Agreement and keep the Duplicate copy
for its own record.

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The stamp duties payable in connection with Letter of Award


shall be borne by the Successful Bidder.

2.16.3 Insurance

The Successful Bidder shall at his own expenses subscribe to


the relevant insurance policies for his own staff or workers and
provide adequate insurance coverage for his own equipment.
In this regards, Bidders shall indemnify Medivest from any
damages or mishaps to its staff or properties arising from the
rendering of services to Medivest. The Successful Bidder shall
submit copies of insurance certificate to Medivest within one (1)
month from the date of signing the Letter of Award/Supply
Agreement.

The following insurance coverage, but not limited to:

i) Professional Indemnity Insurance


ii) Public Liability Insurance Policy
iii) Workmen Compensation Insurance and/or Social
Security (SOCSO) Insurance and/or Employer’s Liability
Insurance and/or any other insurance with statutory
limits as required by the laws of Malaysia

2.16.4 Performance Bond

i) The Successful Bidder shall be required to submit a


Performance Bond of an amount equivalent to Five
percent (5%) of the Contract Sum in the form of
Bankers Guarantee from an approved bank/financial
institution within Fourteen (14) days from the date of
signing the Service Agreement and shall remain valid
and in force for such period as provided in the Service
Agreement. The format of Performance Bond is enclosed
hereto as Appendix B.

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ii) The Successful Bidder shall provide a Design Guarantee


Bond for the stand alone design issue by an approved
licensed bank or financial institute amounting to Five
percent (5%) of the Contract Sum upon or before
issuance of Certificate of Practical Completion of the
Works. The Bond shall remain valid for a period of 5
years from the date of practical completion of the works.

2.16.5 Vendor Performance Review

Medivest shall conduct vendor performance review on mid-year


or yearly basis towards the Successful Bidder. The performance
review is important to meet customer’s satisfaction.

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LIST OF ATTACHMENTS TO PART 2.0 – INSTRUCTIONS TO BIDDERS

Attachment A - Letter of Acknowledgment


Attachment B - Sample of Performance Bond
Attachment C - Personal Data Protection Notice
Attachment D - Corporate Information Report by
Suruhanjaya Syarikat Malaysia

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Attachment A

SAMPLE - LETTER OF ACKNOWLEDGEMENT

(BIDDER’S LETTER HEAD)

To: MEDIVEST SDN BHD


Level 6, Wisma E&C,
No. 2 Lorong Dungun Kiri
Damansara Heights
50490 Kuala Lumpur

Tel No. : 03-2092 1000


Fax No. : 03-2092 1985

Dear Sirs,

CONSULTANT FOR DESIGN, FABRICATE, INSTALL & COMMISSIONING OF


NEW HEALTHCARE LAUNDRT PLANT
(RFP REF. NO.: MSB/RFP/LP/19/20) (“PROPOSAL”)
- LETTER OF ACKNOWLEDGEMENT OF REQUEST FOR PROPOSAL

We hereby acknowledge receipt of the Request for Proposal Documents, and confirm
that we SHALL be submitting our Proposal for Consultant for Design, Fabricate,
Install & Commissioning of New Healthcare Laundry Plant by or before the Proposal
Closing Date referred to therein.

Submitted by :
(Company's Official Stamp)

Signature :

Name :
Designation :

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ATTACHMENT B

SAMPLE OF PERFORMANCE BOND

BANK GUARANTEE FORM FOR PERFORMANCE BOND

DATED [*]

In consideration of Medivest Sdn Bhd (hereinafter referred to as “Medivest”)


allowing …………………............... (hereinafter referred to as the “Contractor") to
perform and deliver to Medivest ..……………........... (hereinafter referred to as the
"Contract Services") in accordance with a contract entered into between Medivest
and the Company dated [*] (hereinafter referred to as the “Service Agreement”),
WE, the undersigned at the request of the Company irrevocably undertake a
guarantee to Medivest that:

The Company (hereinafter referred to as “the Guarantor”) has agreed to guarantee


the due performance of the Service Agreement in the manner hereinafter
appearing.

Now the Guarantor hereby irrevocably and unconditionally agrees and undertakes
with the Medivest as follows:

1. On Medivest's first written demand at any time and from time to time
confirming that the Company has failed to comply with its obligations under
the Service Agreement, the Guarantor shall forthwith pay to Medivest the
amount specified in such demand notwithstanding any contestation or
protest by the Company or Guarantor or by any other third party and
without proof or conditions, provided always that the total of all demands
so made shall not exceed the sum of Ringgit
Malaysia:………………………………......................................... (state the
amount of bond in words) (RM......................) (“Guaranteed Sum”) and
the total amount recoverable against the Guarantor under this Agreement
shall not exceed the Guaranteed Sum.

2. Medivest reserves the right to make any partial demands if it shall so


desire and the total of all such partial demands so made shall not exceed
the Guaranteed Sum and the liability of the Guarantor to pay Medivest the
aforesaid shall correspondingly be reduced proportionate to any payment
of partial demand having been made by the Guarantor.

3. The Guarantor shall ensure that if a demand is made under the Performance
Bond, which results in the amount available there under (if any) being less
than the amount of Guaranteed Sum, a further performance bond shall be
issued with the intent that Medivest then holds a performance bond or
bonds having an aggregate value of not less than the Guaranteed Sum
including any additional thereof.

4. Payments made pursuant to this Guarantee shall be made by transfer to an


account in Medivest’s name at any bank as Medivest may direct. Medivest
shall

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not be obliged to exercise any other right or remedy that it may have before
making a demand under this Guarantee.

5. The Guarantor’s obligation to make payment under this Guarantee shall be


a primary and independent obligations.

6. The Guarantor’s obligations hereunder shall not be affected by any act,


omission, matter or thing which but for this provision might operate to
release or otherwise exonerate the Guarantor from its obligations hereunder
in whole or in part, including without limitation with or without the consent
of the Guarantor and whether or not known to the Guarantor or Medivest:

(a) any time or waiver granted to the Company or any other person;

(b) the taking, variation, compromise, renewal or release of or refusal


or neglect to perfect or enforce any rights or remedies or guarantee
against the Company, or any other person;

(c) any arrangement or alternation in obligations undertaken by the


Company and/Medivest; and

(d) any variation of or amendment to the Service Agreement.

7. The Gua rant ee given by the Guarantor is a continuing guarantee. This


Agreement shall be irrevocable and shall remain in f u l l force and effect
until the date falling six (6) months from the date of expiry of the
Service Agreement (“Initial Expiry Date”). The Guarantor shall, upon the
request of Medivest, extend the Initial Expiry Date of this guarantee for a
further period of one (1) calendar year from the Initial Expiry Date
(hereinafter referred to as the "Extended Expiry Date") and the Guarantee
shall be so extended. The maximum aggregate amount that Medivest shall
be entitled to under this Agreement shall not exceed the said Sum of Ringgit
Malaysia: ...................................... (state the amount of bond in words)
(RM ..................).

8. Subject to Clause 9 below, whatsoever obligations and liabilities of the


Guarantor under this Agreement shall cease upon the Initial Expiry Date or
the Extended Expiry Date, as the case may be, unless prior to such date
the Guarantor receives a written notification from Medivest confirming
that the Company has duly and fully performed its obligations under the
Contract, in which event this Guarantee shall be automatically terminated
thereafter, whether or not this Guarantee is returned to the Guarantor for
cancellation.

9. ALL CLAIMS, IF ANY, IN RESPECT OF THIS GUARANTEE MUST BE RECEIVED


BY THE BANK DURING THE VALIDITY PERIOD OF THIS GUARANTEE OR
WITHIN FOUR (4) WEEKS FROM THE INITIAL EXPIRY DATE OR EXTENDED
EXPIRY DATE (AS THE CASE MAY BE) OF GUARANTEE WHICHEVER IS THE
LATER.

10. This Guarantee is governed by the laws of Malaysia.

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IN WITNESS WHEREOF the parties hereto have hereunto set their hands the day
and year first above written.

Signed for and on behalf of the ) ………………………………………. ………


Said Guarantor in the presence of ) Name : ……………………………………
Designation : …………………………
Bank

……………………………………
(Witness)

Name : ……………………………………….
Designation : ……………………………….
Bank

(The rest of this page is intentionally left blank)

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ATTACHMENT C

PERSONAL DATA PROTECTION NOTICE

1. Notice

As required under the Personal Data Protection Act 2010, this Personal Data
Protection Notice (“Notice”) is issued for the purpose of informing you how we
collect and process your personal data. Such data is disclosed to us directly or
indirectly in your capacity as a prospective or existing consultant, contractor or
supplier of Medivest Sdn Bhd (“the Company”).

By submitting application proposal in response to any tender exercise issued by the


Company thereafter (“Proposal”), you consent to us using, collecting and
processing your personal data in the manner contemplated in this Notice.

Please take note that this Notice may be amended or updated from time to time,
and you may request for and obtain such updates from our Contract and
Procurement Department. In the event that you are successful in your Proposal,
and/or are formally appointed by our Company, your continued engagement with
our Company subsequent to any amendment or update to the Notice would confirm
and indicate your acceptance to such amendments or updates.

2. What Personal Data Do We Collect?

Personal data generally means any information that identifies you as an individual.
Your personal data is collected and processed by us at the time of your Proposal
and from time to time thereafter.

The type of personal data collected and processed by us may (but may not
necessarily) include:

(a) name, date of birth, nationality, race, gender, NRIC / passport number,
marital status, correspondence address, contact details including mobile,
office number and facsimile number, e-mail address, family information,
residency and work permit status;

(b) income tax account number, banking details, financial / creditworthiness


information;

(c) work or project history, technical skills, education background, academic


achievements, professional certifications and registrations, training courses
attended;

(d) the results of any credit or criminal background checks;

(e) all other information required to comply with legal and regulatory
requirements, if any; and

(f) any additional information in the Proposal and/or any other information
provided by you or third parties.

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3. Source of Personal Data

Personal data collected will mainly be from you. However, some personal data may
also be collected by us from other available sources including but not limited to
credit reporting agencies, government department or agencies, public registries,
websites, publications.

4. How Do We Use Your Personal Data

Your personal data is collected and processed by us for all and any purpose relating
to your Proposal including but not limited to the following:

(a) to verify your identity;

(b) to communicate with you;

(c) to perform the terms and conditions of any subsequent appointment or


contract with us;

(d) to manage all aspects of your Proposal with us including but not limited to
evaluation of your Proposal and reference checks;

(e) to maintain contacts, counterparty details and records;

(f) for research, surveys and auditing;

(g) to comply with legal and/or regulatory requirements;

(h) for our day to day management, operations and administrative purposes;

(i) for the purposes of enforcing or defending our legal rights and/or obtaining
legal advice;

(j) to assist in the prevention, detection or investigation of default or possible


default, crime or possible criminal activities or for the administration of
justice;

(k) security and internal audit purposes;

(l) for such other purposes as may be directed or consented to by you; and

(m) for all other purposes in relation to or incidental to the above.

5. Disclosure of Your Personal Data

Under certain circumstances, we may be required to disclose your personal data to


third parties. Third parties to whom your personal data may be disclosed by us are
as follows:

(a) any persons directed by or consented to by you;

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(b) any persons required for the purposes of your Proposal or prospective
appointment with us including but not limited to our advisors, financial
institutions, regulatory bodies etc;

(c) any person for the purposes of compliance with legal and regulatory
requirements;

(d) our data processors i.e. third party who we engage to process personal data
on our behalf including but not limited to archival storage, data entry service
providers, computer backup services, disaster recovery services, banks and
financial institutions etc.; and

(e) our professional advisors including but not limited to legal advisors, tax
advisors, financial advisors, auditors, insurance brokers etc.

6. Obligation to Provide Personal Data

The provision of the information listed above is required for the purposes of your
Proposal or any subsequent engagement with our Company. If you do not provide
the information above or limit the way such information is to be processed, it may
result in us not being able to:

(a) communicate or correspond with you;

(b) process or evaluate your Proposal;

(c) continue to be appointed by us.

7. Data Access and Data Correction

You have a right to access your personal data. If you wish to request:

(a) for access to your personal data;

(b) for your personal data to be corrected or updated; or

(c) to withdraw your consent or limit the use of your personal data.

please submit your written request to:

Procurement & Supply Chain Department


6th Floor, Wisma E&C,
No. 2, Lorong Dungun Kiri,
Damansara Heights, 50490 Kuala Lumpur

Attn : RFP Secretariat


Tel : 03 – 2092 1000
Fax : 03 – 2092 1985

An administrative charge amounting Ringgit Malaysia Fifty (RM50.00) only may be


imposed for any request under paragraph (a), (b) and (c) above.

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Further, we reserve the right to refuse your requests for any reasons permitted
under law.

8. Disclaimer

The accuracy and completeness of your personal data depends on the information
you provide. We assume that the information you have provided is accurate, up to
date and complete unless you inform us otherwise.

If you have provide any third party information to us including but not limited to co-
bidders, previous employers, referees or family information, it is our assumption
that such information is accurate, up to date and complete and that you have
obtained the necessary consent to disclose the same.

This Notice is not intended to, nor does it create any contractual rights or contractual
obligations on the Company or any other party or on behalf of any party.

ACKNOWLEDGEMENT AND CONSENT

I/We*, , confirm that I/We* have read and


understood the Notice and hereby agree and consent to Medivest Sdn Bhd,
collecting and processing my/our* personal data in the manner contemplated in the
Notice.

…………………………..
Signature
Name:
Designation:
Company Stamp:
Date:

*Kindly delete where applicable

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ATTACHMENT D

SAMPLE

1 / 6

Although all efforts has been carried out to ensure that the information provided is
accurate and up to date, the Registrar of Companies will not be liable for any losses
arising from any inaccurate or omitted information

CORPORATE INFORMATION

Company Name :

Last old Name :

Date of Change :

Company Number :

Registration Date :

Type :
:

Status :

Registered Address :

Postcode :

Origin :

Business Address :

Nature of Business :

Printing Date : 12-12-2012


This company information is generated from SSM e-Info Services. This information is as at 12-12-2012 18:37:37
MENARA SSM@SENTRAL, NO. 7 JALAN STESEN SENTRAL 5, KUALA LUMPUR SENTRAL, 50470 KUALA LUMPUR.
Tel: 03-2299 4400 Fax: 03-2299 4411

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____________________________________________

PART 3
SCOPE OF SUPPLY AND SERVICES

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PART 3 – SCOPE OF SUPPLY AND SERVICES

ITEM DESCRIPTION

3.1 Introduction
3.2 Scope of Work
3.3 Documents Submission
3.4 Guidelines for Submission of Proposal
3.5 Warranty Policy

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3.1 INTRODUCTION

Medivest are one of the leading operator for Healthcare Linen and Laundry
Service in Malaysia, with a capacity of laundering up to 30 metric tonnes per
day. Medivest plan to build and install a new Healthcare Laundry Plant where
the location (to be finalised) able to process 30 metric tonnes per day.
Bidders are invited to propose a new “state of the arts” laundry system to
meet our capacity requirement of 30 metric tonnes per day.

3.2 SCOPE OF SERVICES

The Consultant scopes of services for Design, Fabricate, Install and


Commissioning of New Healthcare Laundry Plant divided into three (3)
Phases:

3.2.1 Phase 1 : Preliminary Works


3.2.2 Phase 2 : Project Management
3.2.3 Phase 3 : Post Project Evaluation

3.2.1 Phase 1 : Preliminary Work

In this phase, the Consultant are required to lead, manage, perform and
provide the following:

a) Project Planning, comprehensive conceptual and detail design and


documentation for all design disciplines for physical works;
b) Propose, recommend and assist in purchasing and acquiring the
location/building/land for 30MTD laundry plant;
c) Prepare conceptual design and detail design (with information from the
Technology Provider) for roofing frame structure, rainwater downpipes,
perimeter drainage, mechanical & electrical services and other related
support rooms and facilities;
d) Prepare conceptual and layout design for Laundry Plant equipment,
process and operation;
e) Submit for Building Plans Approval and obtain Certification for legal
occupations of building;

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f) Conduct technical coordination meeting at a minimum of twice a month


with all team members;
g) Liaise and coordinate with Local Authorities for submission of plans,
drawings and documentation for approval;
h) Prepare scope of work and specification for Soil Investigation works;
i) Prepare scope of work, specifications, drawings and Bill of Quantity for
Laundry plant equipment, ancillaries equipment, building, mechanical &
electrical and other related works;
j) Prepare RFP document, evaluation criteria, preliminary estimate for
laundry equipment, ancillaries equipment, building, mechanical and
electrical engineering works.
k) Evaluate the proposal from bidders and recommend for award of the
potential bidder;
l) Conduct feasibility study and financial model for 30MTD laundry plant
m) Provide details project Work Schedules and milestone;
n) Provide project management organisation chart, CV of team members,
the scopes and responsibilities;
o) Appoint the Environmental Quality Consultant if required for the IETS
(Industrial Effluent Treatment System) in compliance to Environmental
Quality (Industrial Effluent) Regulation 2009.

3.2.2 Phase 2 : Project Management

For the site activities to the construction of Laundry Plant, the Consultant are
required to perform the following:

a) Conduct checks and monitor deliverables by suppliers, contractor and/or


other consultants;
b) Provide site supervision services and monitor, coordinate and manage
the construction activities on behalf of Medivest;
c) Liaise with all suppliers, contractors and/or other consultants on behalf
of Medivest;
d) Assist Medivest in procuring all necessary licenses, permits and approvals
required for the design, construction, testing and commissioning of the
Laundry Plant

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e) Advise Medivest on all applicable legal and regulatory requirements and


ensure all requirements by the relevant authorities are strictly adhered
to and complied with;
f) Provide status reporting on a regular basis or as requested by Medivest;
g) Coordinate, attend and conduct all project meetings and site meetings
on behalf of Medivest;
h) Certify payments due to suppliers, contractors and/or other consultants
for and on behalf of Medivest, attending to project close-out activities
and preparing final accounts on behalf of Medivest;
i) Obtain and verify all project documentation including drawings,
operations and maintenance manuals and reports;
j) Co-ordinate, attend, witness and certify all testing and commissioning
activities;
k) Liaison with Local Authorities including submitting required
documentation in obtaining approvals from local authority including (not
limited to) Jabatan Bomba & Penyelamat Malaysia, Jabatan Keselamatan
& Kesihatan Pekerjaan(JKKP) and Jabatan Pengairan & Saliran (JPS) or
others ;
l) Any report, survey, test or monitoring which is not included within the
Consultant scope, the Consultant shall prepare the require parameter
and scope of the work;
m) Monitor work progress according to the approved designs, specifications,
agreed schedules, cost, good engineering and safety practices.

3.2.3 Phase 3 : Post Project Evaluation

After the completion of the Laundry Plant, the Consultant shall be required
to perform the following services:

a) Conduct post project evaluation;


b) Prepare non-conformance and/or defect reports and close-out report;
c) Conduct environment testing and monitoring as required by the relevant
authorities, if any;
d) Management of warranty during warranty period;
e) Monitor punch list items and conditions during defect liability period;

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f) Secure Certificate of Completion and Compliance (CCC), Certificate of


Practical Compliance (CPC) and other related certificate or license
required for legal occupation of the building;
g) Hand overall project documentations such as O&M manuals, As-Built
drawings (soft and hardcopy), Certificates or Licenses and
correspondences etc.
h) Handover the spare parts, consumables and tools
i) Organize and arrange the O&M trainings for Medivest staff.

3.3 DOCUMENTS SUBMISSION

To provide hardcopy & softcopy of:

a. List of experiences in laundry plant projects

3.4 GUIDELINES FOR SUBMISSION OF PROPOSAL

3.4.1 The Bidder is expected to submit a fair and competitive


Proposal. All Proposals shall take into account the scope of
supply as stipulated in Part 3 of this RFP and shall comprise of
the following documents to be submitted in the following order:

a) Form of Proposal

A dated form, as attached under Part 3 of this RFP, signed by


the authorised representative of the Bidder who shall be able
to negotiate, make commitments and provide any clarification
with respect to the Proposal on behalf of the Bidder.

The proposal form shall include a statement indicating the


Bidder’s understanding of the Contract Supply and Services
and the deliverables required and also an indication of any
proposed deviations or exceptions to the terms and conditions
outlined in this RFP.

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b) Proposed Project Plan

The Bidder’s ability and approach to perform the Contract


Supply and Services, including:-
i) a proposed project plan, with timelines, that indicates
the steps proposed to be taken in each Phase;
ii) the proposed methodology and approach;
iii) specific list of the deliverables according to Phases;
and
iv) where relevant, the proposed key performance
indicators for each expected deliverable.

The Bidder is also welcomed to provide suggestions,


improvements, recommendations or opportunities for
improvement that would enhance the Project, process or
requirement outcomes indicated within this RFP.

c) Project Resources

The Bidder(s) must provide details of its proposed project


team that will be mobilised to undertake the Project,
including:-
i) name;
ii) proposed role in the Project;
iii) proposed responsibility(ies) in the Project; and
iv) resume showing their educational qualifications,
professional certification(s) as well as length and types
of experiences in similar industries and/or projects.

Please also indicate the lead consultant proposed for the


Project.

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d) Costs and Charges

The Proposal must include:


i) an all-inclusive fixed quotation for the Project, showing
the breakdown of the same against each deliverable
and Phase;
ii) miscellaneous costs and their allocation, including but
not limited to meetings, professional wages / fees
(hourly and / or daily basis), travel expenses, etc.
iii) sub-contracted services (if any);
iv) contingencies; and
v) any expenses to be incurred by the Bidder as a result
of the performance of the Contract in complying with
the Malaysian tax legislations, including the payment
of all taxes assessed, against the Bidder.

e) Sub-contracted services (if any)

If the Bidder intends to engage a sub-contractor(s) for the


execution of any part of the Contract Supply and Services,
the Bidder shall clearly state the same in its Proposal. The
Bidder shall provide the name, address of the sub-
contractor(s) in the Proposal, and indicate the nature of the
sub-contracted services, together with detailed particulars
of the sub-contracting.

f) Supporting Documents

The Proposal is to be accompanied with the following


supporting documents:-
i) the Bidder’s corporate profile and credentials;
ii) details of the Bidder’s existing Professional Indemnity
Insurance, Public Liability Insurance, Workmen’s
Compensation Insurance and such other insurances
taken out and maintained by the Bidder; and

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iii) any qualifications, certifications and experience


relevant to development of Laundry Plant and any
related field industry.

3.4.2 Bidder should note that any deviation to the guidelines set forth in
this Item 2, or any omission to the information required herein may
result in a Proposal being disqualified from consideration.

3.4.3 All Proposals must take into account all the Phases indicated.
Proposals which encompass only one or some but not all of the
Phases shall be rejected.

3.4.4 All costs and expenses incurred in the preparation and submission
of a Proposal shall be borne by the Bidder. Medivest shall not be
responsible for any costs, expenses or losses which may be incurred
by the Bidder in the preparation or submission of its Proposal.

3.5 WARRANTY POLICY

Bidders shall provide details of warranties including warranty period, the


policy of return and replacement of non-conforming products or those not
meeting the delivery schedule.

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