LI r-€s DNv'IcNa-ac-€002

'oN J€Iceqc

'palreur3q
tou ll/r^pue ^laleJedaspalcallocaq llr^Iaql 'selou
elel ol no^ Jol eJe popr^oJdsleaqs IJo/r4-Ll6noJ
aql o
'Ioo8 Jal^suv
i lBlol I ued I ^tuo3sn s,repaqc -uonsengs!r{l gOlSNl 6uu1sqlrm uoql ualseJpue
laaqsqcpeuo JaquinNeleprpueC tnol alllM 'lsanbar
uo perlddnsaq lllm slaaqs Ja^^suefueluauelddng 'I
IBIOI
g ued 'at!l
elec eql ur sJa/v\sue
lno[ elurrlIoN oc 'uoqeuruJexe
aql ro pua eql le pepallocaq IoN ll!/'^elrj elec aql .L
za
salnulur
0z Z ISEI
t8 salnurur
0t L ISEI

:s/r^olloj
se r{laleurxo.ldde
au.rr1
lnor{
elecolleol pastnpeale no1 'g UEd aleldurocol lnoLl
euo uenr6oq ll!,1noI 'spualsecpeoJqorpeJaql ueqM o
lPtol_v led | ^luo esns"lapaqc
'ri1uo
39119pa,{e1d
aq lln sleualeu6urua1srl
11y :t

'syuvtu aJocs
oN
'uorlsanbqcea lol
llri^sJansue eJoulto o/r4l JaAsue
'suo[sanb acroqc-eldrglnui
3NO Iluo asoor{c Jol
'g
ued ut slsel
aq 6unalduoc.ro;uad B pue V Ued JoJlouad e asn
plnoqsno| 'IooE Jo/rAsuv-uollsono slql u! peptno:d
seceds eql ur Ipeau pue rtl:eelcsJa/hsue:no{ a1up1
'suorlsanb JeMsuV
l'lv
'z
'paprno:d
saxoqeql utJequJnN
lees
pue JaquJnNeJluoC 'JaqulnNeleprpueClnol a1r.rp1 . ,

sNoESnursNl

Ioog Jornsuv.uollsono
s u3dvd(esngvrr,ls)ScvneNflHstlgN]

e00zNorJ-vNtl/rvxS
Not1v3nc3lo :ilvctJtIU33cNoy SNOH
AJ-tUOHrnV
INSWSSISSVONVSNO|IVN|WVX3
ONOy CNOH

JequrnN
leas
raqtunN
a4uac ys v-o
e u3dvd
requJnN
aleptpuec I r S
eNvl 0N3

3C-e002
 8I z-ts DNV'I cNs-gJ-tOOZ

I--J L
'tfupatll ot upts-rlop!o 'sdtr1cawlocoqr ,ltll woatc a?t aallocrfuoat3
t1auno,(a,vg '(I
:resIu aOJJoJ
'{op tor1o .to!tt131ttsnf 'uowal au111o7s,Oclo
sacaldqltu alt raPM uowal Sutqsa{ay
'3
:esgdrng uorua'I
'nl a1pol wpap ail uV 'rlcttsaqpcot1c o tptnt,{ttaqdsottlutd ,{woa'r3
'g
:aspns,{rreqdsul
'gtw uaat? elDausqtlu wpilc act olltut)^a4quto uovourqwoasnotcqa1
lo 'V
:uolsoldxg BIltuBA

g€$ slDlradgJaururnsi

JnoFDd urDaJt a?I aql

ru€arcacrue tsulsooqS I

N I
uaat6'pat
000'I$ :atrJd
'a+lqm'ltDl8 :Jnolo,
00€'I$ :atud
Pad:Jnolo,
t
PaqalqnoPlD+aw Paqlunq lD+aw

'o '3

000'Z$ :atrJd 008'I$ iauJd

uaat6'no1ar('rllq 'pal 'a+rq/V\:Jnolo? aurd;ornloy :Jnolo;l
Paqlunq lD+aw +aslsaP PUDPaq uaPoon^

's 'v

paqu Sursooq3 'I

'peprlord xoq aql 'g 'y - regel eluFdorddeaql elF \ prrererrsus 'sre/hsu?elqrssod
e - (I ro J lseq aql esooqJ
rnoJ aql pue peprirorduoqeuuoJuroql ls {oo'I 'uog?sleluoJ e fq pa,vrolloguoqsenb ? reeq 11I^\no{ 'uogcas srql u1

(stltow ) I uopcas
i
(t1tou laa{qns aqtlo o6gfl V IUVd
 6I €-€s oNV'I 9N!t-e3-9002

I uollres I uolpes

[E I uolfcesJopuI
[Il

[_l acmfa1ddepw aegoc ?q?s qlr,rl IloJ lrit\orq s rn Bunl 'o

l l L ocmf eldde pue pBI?sq1tl$ItoJ rr \orq € ur ?unl 'c
ecmf oldde prremsoc 'dnos qlr,r IIor rritrorq ? uI surg 'g
eoJJocprrs dnos g1,r agenEeqqcuarg s u! sunl 'V

qcml Euilng L

ns euo raturE aryC

euo{c"lqeqt
euo alrq/r 0rB
'J
'g
.V
euo [arE aql

1uce Eursooq3 '9

ns ssssusqpu? uoleuuepm 'saEusro.saldde

uolaur a,rafauoq pue seEuuro,saldde
'o
'3
sgrruueqpue uoleurJelzl\ ,setuero 's
uolau mepfauoq pue se8uero .V

ryngEuy(ng
's

nv sasuelrr^\oJqsselaus{
sesualenlq paure4-p1oE
sasuolu \org peueg-p1o8
'q
.J
's
sesuelu.,horqperus.g-re^lrs .V

sassulEuns
Eursooq3 'v

T€ iPes$Iu 3q ol loN .rDuolu

rad 669'99 ia4ua3 uru,og
Erm; reg ol e^up uur-Sz
qluolu
red ggg'gg :suroorpeqZ
:s/r\er^cqssluq lueprut :'g 'bs 009 l,ner^ ess
pw esnogluooJpeq-t :roou qoz:u?A\ r?gC
!rye4 {4uno3 tuny rug
.CI .J

rpuourred 009.9$
:u^rol uro{ snqpFu qluour red 00S'9$
fq xmu g ipmb is,yren isdoqsruau llrerl eesllarnb
rn4rmotu:.U.bs009 :'U'bs 0S/ :sruooryeq€
isruoorpaq7 iuapre8snld iyoorsnld roog
roog prmo.6 iEm; reg euz:od IeJ
's .V

lug s roJ Eugool .E

I
 0z t-€s DNV'I CNA-AJ-€002

z uolpasJopug z uolpes

m
z uopces r:-
t i

Iu

(c) I
(q)

(e)

eJg s sr eroqlJl

raqslnEu$xgerld = tr
IUIBIV eJ!{ : v
esoHeJlt : H

tozl uru
I OzI uru

90zI urf, I
I
I
\

z0zluru

?0zIuru g0zl tIIu

fpoat
sJrBls s.rir!.rl[
'uerEerpeqt{pnrs ol spuoces
'(c) - (e) suorlcn4sur 'sacuerldde erg eg1roysaceldaleudordde oqltn sre$eleql lnd
SI a^Bqno1 eql elwr\uagJ
'org ? lue^eeql rn ecgJo
Jo .sraleedseql tuo{ a{el p1norlssldoedatrnoroql /$ors ue qll^\ ryuu tuerEerPoqtuI
(s4tow g) Z uollces
 Section3 (18 marks)

You work for ComputerAge Ltd, which is a businessthat puts togethercomputersystemsfor customers.you
are responsiblefor noting down details when customershave problemswith the iornputu systemsthat they
haveboughtfrom your shop.

Listen to the two telephoneconversationsyou have with customersand fill in the forms below. you have 10
secondsto study the forms.

Gomputer Age LIg

uompurer Aqe Ltd , Mark
UseO
CustomerServlce
GtgtdmCr ServlceForm
Form ,, ,
Name:
I
Address:
2

Contactphoneno.:

Guarantee:
full,with partsand servicel-l partsonty I none f] 4

Invoicenumber:
J
Description
of itemand/ororoblem:

Actionto be taken:
7

", ' ' ComputerAge Ltd 9

: CtstomerServlceForm
IO t0
Name:
11 1l
Address

I2 I2
Contactphoneno..
t3 13
Guarantee:
full,with partsand service[-l partsonly f] nonef-l
11 t4
Invoicenumber:
I5 of itemand/orproblem:
Description t5

t6 I6
Actionto be taken:
I/
17

t8 t8

mS ection3
End of Section3
I
Sectio

2OO3-CE-ENC
LANG B3-5 21
 ZZ 9-€S 9NV'r CNA-AC-[0@

€u
t uolpes t uopDs

H t uollcesJopug
[]
I
:Euoy 6uog lnoqr pa{llslp sEu1ql
9Z sz
,Z ,t

TZ EZ

EZ :uolluulNep lslrnol ; sr Euoy tuog 8uJpueuruoJal roJ suosuag ZZ

IZ IC

0e 0c
6I ruell .anlualsaq, 6I
tupq ro; suosaell
8I 8I

II II

9I 9I

9I 9I
sluoururoJ slueuruoJ sluouruoJ
,I fI
roo6
[
roo4fl roo4
!
TI frorcegqreg EI
frone;suug {roregsneg
I I !
ZI pooDn poocI pooD arlaJesJo ,(11pn|
n 7I

II II

OI OI

6 lq8noq eraq1\ 6

I I

L lq8noq srual1 I

9 9
:8uoy 3uo11ugUtnoq $ref! enp^ lsefl
t I
{ee^reuoueqlaroru
|_l s,(ep
1o1yl-l vrep6 or 1 f] :.{upyoqfual

6e-o€ [
,
roloro0S
I 6v- ov fA 6z-0zn :oEY I
.?
E
:,$gpuo;1utg
7
t r(1u6a
Ierung raddoqg s.relru
I
I
PJDogluslrlnol 6uq 6uo6
,(tg6
'alduexe ue se no{ roJ ur pa11guaeg
-',nai,ue1ur
ssq xoq euO 'uuoJ eq1fprus ol spuoces0t e^eq no1 'saxoq ap.rrdorddeat11q (
p) slclr 1n4 aq1
01ue$II no,( se uroJ eqt 4a1druo3 'Euo; Euo11ur Eurddoqsnoqe grrnol B qr/r\ ^\arlJalur uE reeq IIr^\ no1

($FDwg0 tuopras
 PART B (22% of the subjectmark)

Situation
You are Peggy Tang, a Secondary5 studentat St Steven'sSchool. You are a reporterfor the school newspaper.
Your editor, Mr Brown, has been askedby the Principal to write an article about a charity called 'Give a Hand',
which wantsvolunteersfor its summerprojectsin developingcountries.

Mr Brown wants you to write the article. He haswritten you a note and attachedthe following:

a memo from the Principal;

a letter from the charity 'Give a Hand';
an article by an ex-student,Ricky Yu, abouthis experienceswith 'Give a Hand';
a sample'facts sheet'; and
two tapesof interviewsthat Mr Brown had, one with Ms Windsor,the ProjectsManagerof 'Give a Hand', and
one with Ricky Yu.

You will hearthe tapedinterviews,and all the written materialyou needis in your Data File.

You havetwo tasksto do:

1. Write an article for the school newspaperencowagingSecondary5 leaversto join one of the projects
organisedby 'Give a Hand'.

2. Completea 'facts sheet'which gives detailsof the relevantprojects.

You will have sevenminutes to study the Question-AnswerBook and pagesI and 3 of the Data File in order to
familiarise yourself with the situationand the tasksbeforeyou hearthe interviews. You shouldalso look at the two
note sheetson pages6 andT of the Data File. Take noteson thesetwo pagesas you listen to the interviews.

LANG B3-7
2OO3-CE-ENG
 8-€g DNV'I9Ne-Algn

snuog

s
d

n
J

'elld BleO eql pu? sagoumod uog

uollsuuoJul aID asn pw elrd €l€(I orllJo 1 oEeduo u,$,org 16 {q ua,r€ suoqcnqsur eqt /$ollod '.pu?H ? aarg,
,(q pesrueEroslcaford erpJo euo qof o1sraluel g iftupuocag Eur3smocuaradedsatauloogcs eql roJ alcqr? Ir? a]Fltr

(st1.tow6j I trstl
 Mar
Use(
I ,
2
3
4
4
5
6 6
7 ?
8 I
9 9
IO II
I1 t

t2
t3 t -

t4 lz
t5 t-
I6 II
I7
I8 il
I9 I'
20 2l
2t
22 )'
23 2:
24 2
25 2:
26 2(
27 ')
28 1 l

29 2t
30 3(
3I 3t
32 ?'

33 3:
34 3c

Content Bonus Organisation Language

Task-l Total
0-34 0 r 2 1 461, 8 , 1 0 0 r1 12 , 3 0rlr213

2OO3-CE-ENG
LANG B3_9 25
 9Z or-€s 9Nv'I 9N!I-sc-€0@

l
TE

lppqils

t l ,€
t l l l
:ad$ 4ca{oq
tt
9I 9I
YNIHJ ZT

SI
IT
9I
0t
,I }I 6Z
8Z
€I TI IZ
9Z
ZI TI
:adt74ca{oq 9Z

II fZ
TIYNTflA IT
t(
0t OI ZE
tc

6 0e
6I
8 8t
II
:adt7 4ca{ot4 I
9I

SOVT I
fI
I €t
ZI
, II
OI
t
6
:adfi qca{ot4 Z I
L

waosruvS I 9
-}
op mil not 7ot211 aq Inil notan l/at ,
t
ireururnstup;cxa us eaBqpuB 6pncll c ealc' ol luc'ta nof Jf oseqlJo euo esooqJ Z
T
'el!d sl?(I eIFJo eEeduo
t al3q.r?s.n1 ,Qcu pueseloumof uro4 uonsuuoJurew asfl .a[c sp(I aqlyo g eted
uo .leeqsspe3,e1&ues arDol reJeu 'slceford.pusl{? e^lo, erpJostppp qrra,noleq.laagsslcq, aqt!a1&uo3, ,{1uges
s.JoIJB
AIqOT
(s4.tow gg) Z {sBJ s.rr1rf,
 : .;:l :'
Mark
.' r' UseO

Whereyou will ttgy

Other remffhs ,II6w mileh itwill cost (HK$)
andeat :''
I7

I8 Travel:

Food/acconttwdittion
I9
(per week):
20

2t

22

Travel:
23
Food/acco'ntW@"wi '
24
(per weeh):
25

25

27

28
Food/accommo&ttan
29
(perweeh):
30

3I

32

33
Food/accomresdation

(perweek):

Task2
I Task
Total ENDOF PAPER Tot
2003{E:ENCLANGB3-l I 27