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  • Discusion Post 2

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    The new PSW was assigned to care for Mr. McLeod, an elderly patient with a history of aggressive behavior and refusing care from unfamiliar caregivers. When the PSW introduced themselves and initiated care, Mr. McLeod became visibly agitated and forcefully refused any assistance. The PSW left feeling scared and shocked, unaware of triggers that could escalate Mr. McLeod's agitation. After researching the patient's history and spending time talking and listening to his grievances, the PSW was able to gradually build trust over three weeks until Mr. McLeod allowed care and shared stories of his past.

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    The new PSW was assigned to care for Mr. McLeod, an elderly patient with a history of aggressive behavior and refusing care from unfamiliar caregivers. When the PSW introduced themselves and initiated care, Mr. McLeod became visibly agitated and forcefully refused any assistance. The PSW left feeling scared and shocked, unaware of triggers that could escalate Mr. McLeod's agitation. After researching the patient's history and spending time talking and listening to his grievances, the PSW was able to gradually build trust over three weeks until Mr. McLeod allowed care and shared stories of his past.

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    6 views1 page

    Discusion Post 2

    Uploaded by

    vutuyen519
    The new PSW was assigned to care for Mr. McLeod, an elderly patient with a history of aggressive behavior and refusing care from unfamiliar caregivers. When the PSW introduced themselves and initiated care, Mr. McLeod became visibly agitated and forcefully refused any assistance. The PSW left feeling scared and shocked, unaware of triggers that could escalate Mr. McLeod's agitation. After researching the patient's history and spending time talking and listening to his grievances, the PSW was able to gradually build trust over three weeks until Mr. McLeod allowed care and shared stories of his past.

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    The situation at Rekai Centre Wellesley when I was a new PSW was that I was assigned

    to provide care for Mr. McLeod, an elderly patient known for exhibiting aggressive behavior. He
    had a history of refusing care from unfamiliar caregivers due to a combination of cognitive
    decline and past negative experiences. I introduced myself and initiated care. Mr. McLeod
    became visibly agitated, raised his voice, and forcefully refused any assistance. “Who are you?
    Get out of my room; I don't want you." I felt scared and shocked, so I did not say anything and
    left to find my preceptor. I was unaware of Mr. McLeod's history and triggers and failed to
    approach the situation with the sensitivity and understanding required to establish a rapport with
    the patient. My lack of awareness of these non-verbal cues likely contributed to escalating Mr.
    McLeod's agitation. I researched and learned more about the patient's history, habits, and
    preferences to see what I could do to help my patient feel better. In addition to spending time to
    talk and actively listening to his grievances, empathetic responses would have reassured the
    client, making him feel heard and valued. After three weeks of taking care of Mr. McLeod,
    things gradually improved; he became friendly and allowed me to take care of him. Moreover, he
    happily shared with me about his favorite baseball team, the Blue Jays, and the beautiful Niagara
    Falls where he was born.

    Reviewing the Week 3 notes of PSW-Client Relationship Standards and the four standard
    statements, such as active listening, respect, empathy, building trust, and client-centered care,
    play roles in promoting therapeutic and effective communication. Reflecting on insights from
    Amdur (2018) into understanding cultural and individual preferences. In the healthcare setting,
    rectifying ineffective communication is vital for providing patient-centered care and creating a
    more inclusive and patient-friendly environment, fostering better outcomes for both caregivers
    and patients.

    References:

    Amdur, E. (2018). Words of Power: a Guide for Ordinary People to Calm and De-Escalate
    Aggressive Individuals. Edgework.
    Godfrey, B. (2023). Week 3: Importance of Using Therapeutic Communication for The Health
    Care Provider [PowerPoint Slides]. Brightspace @ GBC. https://learn.georgebrown.ca/d2l

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