INTERNSHIP REPORT
360Realtors LLP
Muskurahat Foundation
Internship report submitted in partial fulfilment of the requirements for the award of the Degree of
B.A. Tourism (Honours)
By
M.S. Kimi Pautu
19BATH112
Under the guidance of
Ms. Ishrat Nasreen Wahab
Assistant Professor
Department of Tourism
2019-2022
1
DECLARATION BY THE STUDENT
I hereby declare that “The Internship at 360RealtorsLLP and Muskurahat Foundation” is the
result of the project work carried out by me under the guidance of Ms. Ishrat Nasreen Wahab in
partial fulfilment for the award of B.A Tourism (Honours) by Garden City University.
I also declare that this project is the outcome of my own efforts and that it has not been submitted
to any other university or institute for the award of any other Degree or Diploma or Certificate.
Bengaluru (M.S. Kimi Pautu)
28.04.2022 19BATH112
2
3
Certificate from Muskurahat Foundation yet to receive
4
Certificate of Originality
05.05.2022
This is to certify that the Internship titled “The Internship at 360Realtors LLP and Muskurahat
Foundation” is an original work of Ms. M.S. Kimi Pautu; bearing University Register Number
19BATH112 and is being submitted in partial fulfilment for the award of the Bachelor’s Degree
in Tourism (Honours) of Garden City University. The report has not been submitted earlier to this
University for the fulfilment of the requirement of a course of study.
Ms. Ishrat N. Wahab Mr. Sumit Kumar Singh
Signature of Faculty Guide Signature of HOD
5
ACKNOWLEDGEMENT
I would like to thank my university, Garden City University and my Chancellor Mr. Joseph
V.G for giving me the opportunity to be part of this prestigious university, thus allowing me to be
part of such an interesting program.
I would like to thank my Vice Chancellor Professor. G.R Naik.
I would also like to thank my registrar Ms. Sibi Shaji.
I would like to extend my gratitude to my HOD Dr. Sumit Kumar Singh for supporting me in
my journey throughout this course.
I would also like to thank my Professor, Ms. Ishrat Nasreen Wahab for guiding me through the
report and helping me make it valuable and interesting.
Lastly, I would like to thank 360 Realtors LLP and Muskurahat Foundation for allowing me to
use the information acquired during the internship for this internship report.
6
ABSTRACT
The internship report deals with the experience I have gained as well the observations that were
made during the working period with 360Realtors LLP and Muskurahat Foundation.
The report gives a clear understanding of the various aspects pertaining to the company such as an
understanding about the company and the department in which I worked. In this report, I have also
delved into the various operations that the company undertakes and after understanding how the
company works was able to give proper solutions to what I thought could improve the efficiency
of the business. It was seen that the company has a lot of scope in improving to adapt to the post
Covid scenario. The report also throws light on the COVID-19 practices which the company
adopted to help keep the employees safe. On analysing on the innovative practices it was seen that
the company does not have an effective practice as of now. The report then concludes with the
summary of the internship experience as well as the learning outcome from the internship.
Keywords: Covid-19 360Realtors Muskurahat Foundation Operations Products
7
Contents
Chapters Topics Page No.
1 Introduction to the Company 9-11
2 Introduction of the Department Associated 12-14
with the Company
3 Brief operational aspects of the Department 15-17
4 Scope for improvement of the operations 18-19
with the recommended strategies based on
the problems and challenges observed
5 Innovative practices observed in the 20-21
company
6 Summary of overall learning outcome of the 22-23
internship
7 Conclusion 24-26
8 Reference 27
8
Chapter
1
Introduction of the Company
9
About 360 Realtors LLP
360 Realtors LLP is a property consultant company. It was established in 2014 from Ankit
Kansal. There are other group companies of 360Realtors like Rose Moore, IND Source
International, 360 XLR8, Foyer Interiors. The company is a trusted marketing partner for A-
Tier builders like Prestige, Brigade, Sobha, Assetz, Purvankara, etc. Till now there are 24
branches in all over India and 12 main branches abroad, including UAE, Qatar and USA. There
are overall 5892 projects in 42 cities. This company has successfully served more than 39,200
customers by helping them find their dream homes.
360 Realtors is a renowned name in real estate advisory services which believes in the principle
of making every real estate experience a simple and successful execution from dream to reality.
The chief factors that are considered to be the driving forces behind the success of the company
are the customer satisfaction, credibility in the market, and good professionalism. Speaking
about the credibility of the employees, the company has got some of the best employees of the
industry, the ones who specialize in finding just the right kind of property that meets our
customers’ definite requirements and goals. The company values the customers and they
sincerely hope that they get the help in finding not only a property of their dreams but also help
them to use real estates as a tool so as to increase their wealth. In present times, it is very well
known that buying the right kid of property is a tedious process here in India. Thus, buyers
over here look for the timely advice, adequate comparison on a property, deal closures, property
tours, assistance for all sorts of home loans, and other similar services when going for the
purchase of a property. This aspect is very well taken care of by 360 Realtors as they leave no
stone unturned to win faith and trust. With the Customer oriented goals, the company tries to
achieve the best for their customers.
THE VISION
360 Realtors envisions to succeed on the principles of commitment, honesty, and reliability.
Transparency in transactions and uniformity in contracts, and to give end-to-end service to our clients
is our motto.
THE MISSION
360 Realtors aims to construct success and attain a new feat in Real Estate Consulting. Driven by the
same mission we strive to get the best possible opportunity for both our investors who use Real estate
10
Assets to increase their wealth as well as home seekers planning to make the biggest decision of their
lives.
About Muskurahat
Muskurahat Foundation is a non profit organization that works primarily with children and
youth in shelter homes underserved communities on their holistic development that enables to
bridge the gap on social and economic inequities and bring them to an equitable platform to
survive to survive and thrive in the world.
Started in 2014 by Himanshu Goenka, it has grown in the last six years to expand its footprint
in the development sector across Mumbai, Delhi, Kolhapur and Bangalore.
Flagship programs:
•Project KEYtaabworks with children which focuses on holistic development of children and
comprises of social emotional learning, academic support, and mental health
•Project Saarthiworks with youth on career development, job readiness, skill building and
entrepreneurship
In collaboration with MOOL (social enterprise) they conduct Art Workshops with children,
either in institutional or community setting. Post workshop, the team at MOOL selects a few
designs to print those designs are awarded a one year scholarship to support their education
under the project KEYtaab.
Project KEYtaab is implemented at every institution/centre where they conduct the Art
Workshop.
The company partners with organisations that are working with children in communities and
as childcare institutions. Through the partnership, they extend their assistance in strengthening
academics through additional support, inculcate social-emotional learning and take preventive
and remedying efforts towards the mental wellbieng of each child.
The company believes that collaborative work can help in creating deeper impact and that
combined efforts yield better outcomes.
In the partnership, they conduct activities parallel to the on-going work of the partner
organisation, with their resources.
11
Chapter
2
Introduction of the Department
Associated with the Company
12
360 Realtors LLP
The department with which I was associated with during my internship was the consultancy and sales
department. The consultants were responsible for converting the queries and sell the units. The type of
products that were sold were real estates. The company partners up with builders and the sales people
are to contact customers and convince them to buy the estates on basis of what the clients requirements
are.
The Sales Department had the most crucial role and can also be said to be the backbone of the entire
company. The department will have cluster heads followed by team leaders and then followed by sales
executives. Real estate is a tangible asset, and they come in four forms;
Residential Real Estate
Residential real estate is the most common type. It includes any type of building that can be used for
people to live in. This includes single-family homes. Townhouses and condos are also residential real
estate. Th Commercial Real Estate
Commercial real estate is defined as property that is used for business. Commercial properties include
office buildings, malls, and warehouses. They are built for business functions. They are not for use as
a place to live.
Commercial Real Estate
There are four types of commercial real estate:
• Retail
• Office
• Industrial
• Multi-family (i.e., apartment complexes)
The common feature of these types of commercial properties is that they are used to make income.
Though an apartment building and an industrial complex might not have a lot in common, they are both
classified as commercial real estate. This is because they are both used in commerce. is form of real
estate is what I have been dealing with the customers.
Industrial Real Estate
Industrial real estate is a type of commercial real estate. However, some specific features set it apart
from other types of commercial real estate.
First, industrial real estate tends to be large in scope. Factories or mines are good examples of industrial
real estate. Second, this type of real estate is often in locations that provide easy access to transportation.
13
Locations near interstate highways or airports are common for industrial real estate. Lastly, industrial
real estate tends to involve large-scale operations like manufacturing or farming.
Muskurahat Foundation
The department with which I was associated with during my internship was the fundraising department.
The fundraisers were responsible for contacting potential donors and asking them to donate a certain
amount of money using our own marketing skills. This department focuses on the aim of achieving a
certain target of donations.
The foundation has had a few campaigns for crowd funding. And some of them are
Blind book date- Blind Book Date is their newest and easily the most exciting venture at Muskurahat.
With the book-author name wrapped in brown cover and only a beautiful satin sticker for a clue as to
the inside, this blind date is with an unknown friend.
Daan Utsav- As part of its Joy of Giving Week, Muskurahat organized a total of 35 events and managed
to collect a staggering amount of 1.2 lakhs from our 2000 contributors spread across 5 locations. Daan
Utsav 2018 saw the company collaborating with 91Springboard hubs all over Mumbai (Andheri,
BKC,Turbhe).
Charity Bake Sale- Another major crowdfunding event at Muskurahat is the Charity Bake Sale that
originally began as part of Daan Utsav, but which is now a major standalone event. To raise funds by
selling cupcakes and pastries for the fulfillment of the needs of our children is what makes this sale
truly charitable.
14
Chapter
3
Brief operational aspects of the Department
15
360Realtors LLP
The brief operational aspects of the sales department at 360Realtors include; lead conversion, f2f
meeting, site visit, cold calling, agreement signing, lead won. These combined together will give the
readers an understanding about how the company operates on a day-to-day basis and the activities that
are undertaken as part of a business.
Whether the customers are looking for office space, retail locations, land or pre-leased space we will
help you find, sell or lease the right space in the right place at a fair price. Our services include
transaction and advisory for leasing, acquisition, disposition, consolidation, asset management, capital
markets, pre-lease and other services across office and retail.
• Real Estate Consulting: The days when buyers had to run from pillar to post to buy a home
are long passed. With the company’s one-stop solutions for all realty needs, they are assisted
throughout the ownership cycle, right from searching for suitable properties to facilitation of
the best deals and final closure.
• Home Loan Consultation: The company offers impartial loan advisory through partnerships
with leading banks and financial institutions, and facilitate finance from the most viable
sources. Additionally, our CRM team manages the entire documentation process on behalf of
the client and apprises them about tax benefits and loan disbursement.
• NRI Services: The role of NRIs is no more just limited to the peripheries in the Indian
housing industry. Currently, they constitute over 25% of the total housing market. However,
despite growth in NRI investment, many experts still shy away due to a lack of geographical
proximity. 360Realtors is one of the first Indian property advisors that have reached the NRI
shores through a string of international offices. It has 9+ global offices across the Middle
East, North America, and Asia Pacific.
In this internship, Interns are expected to generate leads for the company. Leads are those who are
interested in real estates and those who could be potential buyers of properties. The company pays
from Rs.1500 – Rs. 1,00,000 depending on the strength of the lead. The sales department will then
receive notifications in their apps. In this activity, interns are asked to call a certain number of phone
numbers from the cold calling list as cold callings and asking them if they are interested in buying
properties.
Interns are expected to have daily engagement with those generated leads and to schedule face to face
meetings and site visits for the clients. If interested, the interns can also follow their team leaders
whenever there's any meeting or site visits.
Interns are taken to different ongoing projects or finished Real Estates to understand the project even
better so that they would be more experienced and skilled in pitching in the projects to clients.
Furthermore, Interns can also witness the booking process of the units if they get successful to win a
client to book a property.
Every company will face situations, negative and positive during business transactions. The efficiency
of a department is measured by the way they can handle a situation without getting perturbed or
stressed. 360Realtors has an efficient troubleshooting system. For example, if an assistant consultant
is unable to solve the client’s problem on the spot they can excuse themselves and pass on the call to
the higher officials after briefing them about the situation and the background.
360Realtors also has a history of building good rapport with their clients. The after service feedback
session that they conduct allows the customer to feel that their imputes and recommendations are
important. In this way, the company will be able to retain many clients as well as create a good brand
value.
16
Muskurahat Foundation
The brief operational aspects of the fundraising department at Muskurahat Foundation include;
Choosing potential donors, preparing the pitch, setting up goal. These combined together will give the
readers an understanding about how the company operates on a day-to-day basis and the activities that
are undertaken as part of the organisation.
• Communication Skills: Communication is the no.1 requirement to shape one’s career. This
internship revolves around communication as the interns will be bridging the gap between the
NGO and the Donor.
• Persuasion Skills: Influencing people, and selling one’s ideas is not easy. It is a skill that takes
time to build and this internship is an opportunity to influence people to contribute towards
helping those in need.
• Marketing skills: Marketing, as we know, is a crucial tool to sell an idea, product, or a
service. One must focus on selling an IDEA.
Since this internship was online, our reporting mentor, Mr. Samay Gada formed a group and
held meetings and sent information on the WhatsApp group.
The Interns are expected to have a goal set up for a month and contact as many as potential
donors to be able to donate a few sums to the organisation. The interns were to give a weekly
update in terms of funds raised and the next plan on how to approach with a good pitch to be
able to gain trust from the potential donors.
17
Chapter
4
Scope for improvement of the operations
with the recommended strategies based on
the problems and challenges observed
18
360 Realtors LLP
S/N Title of the Description of the Recommended Justification for the
operational challenges or the solutions proposed solution
area problems
1 Customer Base The cold calling data Being able to A proper functioning app
of some customers get bookmark some or records would save a
lost after calling once cold calling lot of time
and if not saved numbers for
future use.
2 Unnecessary Sales expert need to Even if office Sometimes the office
work time stay at the office work hours are area becomes
fixed for work premises even if they important, inconvenient to meet up
have customers going freedom to work customers or go to sites.
to different directions. from home should
be applicable
3 Management Not open to new ideas Should allow The management should
which is a major employee allow employees to voice
drawback for the participation in their opinions. This will
company. few managerial also help in opening new
aspects. ideas which can help in
expanding the business.
4 Ineffective Overload of work and Proper division of The company has a major
inter miscommunication work and a issue with
departmental structured work communication.
communication environment Ineffective
communication
Muskurahat Foundation
The scope for improvement of the operations with the recommended strategies based on the problems
and challenges observed in Muskurahat Foundation is not applicable.
Musukurahat is a non-profitable foundation started in 2014 by a 16 year old entrepreneur. The NGO
has then shown immense growth even though it is still a small properly regulated NGO making the
lives of the unfortunate children have better learning space.
19
Chapter
5
Innovative practices observed in the
company
20
360 Realtors LLP
S/N Title of the Description of Target Impact of innovative
innovative innovative practice beneficiaries practices on the business
practice
1 Virtual Tour Giving a tour of the Higher reach of During the time of Covid,
site using AR customers not everyone was willing
to go out and meet new
people or go to new
places to have a look at
the property even though
they are convinced
enough. The new virtual
tour system helps clients
see, function(turn on and
off switch, see the room
from different POVs) all
virtually.
2 Dividing Team Serving every Less pressure on This practice helps give
members customer at a time work rest to overworking sales
without a hustle people. When there are
enough people in the
group, they all work
together and help
eachother out to entertain
someone’s client if they
are entertaining a lot of
clients in a day
Muskurahat Foundation
3 Tax Exemption Income Tax Act Donors are more Muskurahat Foundation
gives a 50% Tax likely to donate under Section 80G of the
deduction to the more amount. Income Tax Act gives a
donors. 50% Tax deduction to the
donors.
21
Chapter
6
Summary of overall learning outcome of the
internship
22
I did not have any work experience with regards to human resources. My work centered
around consultancy and fundraising in 360Realtors and Muskurahat Foundation which I
primarily focused on A-tier builders(360Realtors). I assisted in managing and scheduling the
meetings for site visit and f2f meetings and in terms of fundraising, I collected charity to be
able to take care of a child for 22 months with the donation I collected.
The organization as well as the department follow a day to day follow up method of
operational practices where they carry on from where they left the previous day. They even
try to convert a few leads every day as well as convince clients to visit the sites as it gets
easier to win a lead when they have seen the estate in real life.
The company has successfully sold 5000+ assets to 45K+ customers. Apart from that they
even work extensively on taking customers’ requirements and provide services which best
suit their requirements.
The Fundraising experience was beautiful as well. Since this internship was online, our
reporting mentor, Mr. Samay Gada formed a group and held meetings and sent information
on the WhatsApp group.
The Interns are expected to have a goal set up for a month and contact as many as potential
donors to be able to donate a few sums to the organisation. The interns were to give a weekly
update in terms of funds raised and the next plan on how to approach with a good pitch to be
able to gain trust from the potential donors.
Interns are to help the donors with technical support since there were a few procedures in
order to donate. And even share the PDF files shared in the group to the potential donors for
better understanding regarding the liability of the organisation. We learnt a lot on
confrontation to people regarding fund raising as well.
23
Chapter
7
Conclusion
24
I gained a lot of practical experience through this internship.
I learnt how to work under pressure since the team I was assigned to showed me exactly how
the work culture is performed on corporate offices. I even improved a lot on my
communication skills. I got highly educated in terms of on-spot problem solving as well.
The best part of the internship was that I got a chance to visit a lot of real estates that I never
thought I would get to see them in real life. The assets were mostly designed by the greatest
city planners and the master architectures were a beauty of its own.
I personally won a lead and sold a property worth 1cr+ which is a great achievement by the
help of my team leader from the company.
In the fundraising department of Muskurahat foundation, I learned how to pitch in paragraphs
to different people privately to convince them to donate. My problem solving skills and
strength to speak to a lot of people different has helped me a lot in boosting up my
communication skills.
Some of the certificates and achievements I received throughout the internship are portrayed
below;
Pic 1.1: Certificate of Appreciation for being
Intern of the month
Pic 1.2: Poster of Congratulations from
Mana builders for selling 1 unit worth 1cr+
Pic 1.3: Here shown on the left is the apartment
of which one of the units was sold by me
25
Pic. 2.2: Certificate of completion of Crowdfunding
as a part of rewards received from achieving Gold
Level in fundraising
Pic 2.1: Here shown is the goal achieved
of the amount of donations raised for
Project KEYtaab
26
References
The work above is original. No references have been used from the internet. The factual information
related to the company and its products has been taken from the Company’s Information Files, PDFs
and PPTs which was given to me during my internship.
27
