Frequently Asked Questions (FAQ)

DIFFRAC.EVA V.5.2

This file contains important supplementary information that may not be contained in the main product
documentation. Bruker AXS recommends reading this file in its entirety.

Contents
Installation ............................................................................................................................................... 3
Can I install and use DIFFRAC.EVA on computers running Microsoft Windows 10? .......................................... 3
I cannot read EVA files created with older versions anymore after an update to a newer version. What is the
reason? ................................................................................................................................................................ 3
I get an error regarding “WibuCmNET” if I try to start EVA V4.1. What is the reason? ........................................ 3
Why can I not start DIFFRAC.EVA on certain Windows XP computers? ............................................................. 3
How can I workaround the installer error which aborts the installation because of a “not a valid user or group”? 4
Search/Match databases ......................................................................................................................... 5
Which PDF databases are supported? ................................................................................................................ 5
Can I use older PDF databases in Windows 7? ................................................................................................... 5
How can I create sub-databases from the PDF database? .................................................................................. 5
I see three letter sub-files instead of names in the database filters. What is the reason? .................................... 5
Can DIFFRAC.EVA handle the ICDD WebPDF-4+?............................................................................................ 6
Which versions of the COD database are supported in DIFFRAC.EVA? ............................................................. 6
Why is the Search/Match option not enabled in DIFFRAC.EVA? ........................................................................ 6
Why are the Search/Match commands not available in DIFFRAC.EVA? ............................................................. 6
The DSRD compiler reports an error after starting a PDF compilation “Database license is missing. Please
retrieve a license from the database vendor”. What do I have to do? .................................................................. 7
The DSRD compiler reports an error after starting a PDF compilation “Unable to connect to database”. What
can I do? .............................................................................................................................................................. 7
The DSRD compiler reports an error after starting a PDF compilation “Internal database error”. What can I do?7
The DSRD compiler displays a “Data source name too long” error message. Why? ........................................... 8
I have created a large set of custom pattern data in a DIFFRACplus EVA user database. Can I still use this
database with DIFFRAC.EVA? ............................................................................................................................ 8
I observed that S/M candidates are not corresponding to the chemical filter. What is wrong? ............................ 8
I want to re-use my old DIFFRACplus Match Files (*.mtc). How can I do this? ...................................................... 8
Graphics related issues ........................................................................................................................... 9
I have a mix of high- and low-resolution screens and the software looks blurry on the low-resolution screen.
Can I fix this? ....................................................................................................................................................... 9

© 2019 Bruker AXS GmbH Last update: 2019-12-18 1 / 24

DIFFRAC.EVA V.5.2 Frequently Asked Questions (FAQ)

If I click in a PIP or VIP region the properties of my data object disappear. How can I get them back? ............... 9
I have scrambled output in some views. How can I fix this?................................................................................. 9
I use Windows 7 with an Aero theme enabled. The DIFFRAC.EVA controls are sometimes very slow to
operate. How can I speed this up? ....................................................................................................................... 9
Why is no ghost displayed for a pattern which is directly attached to the document? .......................................... 9
I have selected all data below a node (e.g. a scan list). Why is there no property list displayed after I click “Edit
multiple properties” in the Properties panel? ........................................................................................................ 9
EVA, BRML and RAW File Related Issues ........................................................................................... 10
I have sent an EVA file which contains 2D frames to a partner but the frames are not displayed in the partner’s
EVA program. Why?........................................................................................................................................... 10
How can I link brml, raw and eva file to DIFFRAC.EVA so that they will be opened by a double-click? ............ 10
Why do some raw files or brml files do not allow background subtraction?........................................................ 10
How can I change the wavelength of a xy or xye scan? ..................................................................................... 10
How can I detect with which DIFFRAC.EVA version an EVA file was written? .................................................. 11
Printing ................................................................................................................................................... 12
I changed the print layout in the Print preview’s toolbar but the graphics display or the tables did not change.. 12
I want to print a table with rows and columns swapped. How can I do this? ...................................................... 12
I changed the scan description, but the print preview title does not change. What is wrong? ............................ 12
Miscellaneous ........................................................................................................................................ 13
How do I display view properties? ...................................................................................................................... 13
How do I display all views at once? .................................................................................................................... 13
EVA reacts with strange error messages or exhibits unusual behavior after installing ....................................... 13
How can I set up the language used in DIFFRAC.EVA? .................................................................................... 13
Why does DIFFRAC.EVA require a login and how can I get rid of it? ................................................................ 13
I have used DIFFRACplus EVA’s AbsorbDX and notice differences to DIFFRAC.EVA’s AbsorbDX. What is the
reason for these differences? ............................................................................................................................. 13
How do I access Hidden Folders in DIFFRAC.SUITE and DIFFRAC.EVA on Windows 7? ............................... 14
How do I maintain DIFFRAC.EVA’s layout between sessions? ......................................................................... 14
How do I prevent problems with the Column view and Excel? ........................................................................... 14
CodeMeter ............................................................................................................................................. 15
How do I to prevent a DIFFRAC.EVA reporting Error 101 during startup? ......................................................... 15
How do I to prevent DIFFRAC.EVA reporting Error 111 during startup? ............................................................ 15
How do I prevent DIFFRAC.EVA from freezing after hibernation? ..................................................................... 16
Lately I have not been able to see deleted files in the Recycle Bin. When I remove the CM-Stick (CodeMeter),
the files appear again. ........................................................................................................................................ 16
APPENDIX A: Hidden Folders in DIFFRAC.SUITE and DIFFRAC.EVA on Windows 7 ....................... 17
A) Preliminary Remarks ..................................................................................................................................... 17
B) Access in DIFFRAC.EVA ............................................................................................................................... 19
APPENDIX B: Enabling 3 GB of memory on 32-bit Windows ................................................................ 23
Windows XP ....................................................................................................................................................... 23
Windows Vista and Windows 7 .......................................................................................................................... 24
Windows 8 and Windows 8.1 ............................................................................................................................. 24

© 2019 Bruker AXS GmbH Last update: 2019-12-18 2 / 24

Frequently Asked Questions (FAQ) DIFFRAC.EVA V.5.2

Installation

Can I install and use DIFFRAC.EVA on computers running Microsoft Windows 10?
DIFFRAC.EVA V4.3 until V5.1 are fully compatible with Windows 10, Windows 8, Windows 7, and
Windows Embedded 2009.

DIFFRAC.EVA V5.2 is fully compatible with Windows 10, Windows 8, and Windows 7.

I cannot read EVA files created with older versions anymore after an update to a newer
version. What is the reason?
This could be caused by an incomplete installation. This may happen if a newer EVA version is
installed over an older version without uninstalling the older version first.

To fix this:
- Uninstall the current EVA version.
- Remove any remaining installation folder, if it still exists. It is usually located in
“C:\Program Files(x86)\Bruker AXS\DIFFRAC.EVA.Vx.y”.
- Install the new EVA version again.

I get an error regarding “WibuCmNET” if I try to start EVA V4.1. What is the reason?
The error message indicates that an older DIFFRAC.EVA version has been installed after installing
V4.1:

As a rule, if several versions should be installed in parallel, they have to be installed in ascending
order. The newer version must be installed always after the older version.

Why can I not start DIFFRAC.EVA on certain Windows XP computers?

On Windows XP computers where the .NET Framework 4 is not installed by default, the missing
installation results in a crash of DIFFRAC.EVA during startup.
Please check whether the “Microsoft .NET Framework 4 Client profile” and the “Microsoft .NET
Framework 4 Extended” software has been installed in the control panel. If one or both of these
components are missing, please re-install DIFFRAC.EVA.
The Service folder on the installation CD contains a stand-alone installation program for the .NET
Framework in case DIFFRAC.EVA’s built-in installation fails.

© 2019 Bruker AXS GmbH Last update: 2019-12-18 3 / 24

DIFFRAC.EVA V.5.2 Frequently Asked Questions (FAQ)

How can I workaround the installer error which aborts the installation because of a
“not a valid user or group”?
The error message is similar to this:

The reason is that the “Language for non-Unicode programs” differs from the Display language
(Control Panel, Keyboards and Languages):

Solution: set the language back to the Display language and run the setup again.

© 2019 Bruker AXS GmbH Last update: 2019-12-18 4 / 24

Frequently Asked Questions (FAQ) DIFFRAC.EVA V.5.2

Search/Match databases

Which PDF databases are supported?

The supported databases can be found in the “DIFFRAC.EVA User Manual”, “Compiling the
Reference Database using the DSRD Compiler”. Please refer to the “DIFFRAC.EVA Manual
Addendum” for additional changes that occurred after printing the User Manual.

Can I use older PDF databases in Windows 7?

There is a Windows 7 patch available from ICDD on the following web site:

http://www.icdd.com/support/downloads.htm

The following databases have been made compatible with Windows 7:

• ICDD PDF-2 Release 2005 – ICDD PDF-2 Release 2009

• ICDD PDF-4 + 2008 – ICDD PDF-4+2009
• ICDD PDF-4 Organics 2009 – ICDD PDF-4 Organics 2010
• ICDD PDF-4 Minerals 2008 – ICDD PDF-4 Minerals 2009
• ICDD WebPDF-4+2008 – ICDD WebPDF-4+2009

Please note that the patch must be applied after installing the ICDD database. If the database was
installed prior installing DIFFRAC.EVA is will be automatically applied by EVA’s installation program.
Otherwise it must be installed manually.

How can I create sub-databases from the PDF database?

Due to restrictions enforced by the ICDD it is no longer possible to create subsets of the PDF
database.
Therefore, new Match Lists (Filter Lists until V4.2) for Search/Match (created from the Search List in
the Auto Views panel) are provided.
The old PDFMaint behavior can be modeled by using the new Match Lists while being compliant with
ICDD’s rules.
If the Match Lists are not sufficient, it is possible to create user databases from individual patterns.
Please note that the import of unmodified PDF patterns into a user database is not possible. Only PDF
patterns with “Tune cell” or “d x by” commands applied can be imported into a user database.

I see three letter sub-files instead of names in the database filters. What is the reason?
From time to time, the ICDD databases receive a sub-file addition. This is taken into account in newer
versions of the DSRD compiler. If older EVA versions are still in use in parallel to the most recent
version, the database filters show only the sub-files which were known at creation time of the older
EVA version.

The following sub-files have been added in EVA V4.3, which will be shown as three letter
abbreviations in older versions:

‘MMM’ – microporous and mesoporous materials

‘ALK’ – Alkaloids
‘APC’ – Amino Acids, Peptides & Complexes
‘CAR’ – Carbohydrate
‘NUC’ – Nucleosides and Nucleotides
‘PCC’ – Porphyrins, Corrins and Complexes
‘STE’ – Steroids
‘TER’ – Terpenes

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DIFFRAC.EVA V.5.2 Frequently Asked Questions (FAQ)

’TEM’ – Thermoelectric Material

‘MOD’ – Modulated Structure
’HSM’ – Hydrogen Storage Materials
‘CLA’ – Clathrate
’MOF’ – metal-organic framework
‘NAR’ – Narcotic
‘PSY’ – Psychotropic
’DEP’ – Depressant
’PES’ – Pesticide and Antimicrobial
‘STM’ – Stimulant
‘CLY’ – Clay

Can DIFFRAC.EVA handle the ICDD WebPDF-4+?

Yes, starting with version 5.1 WebPDF-4+ is supported in DIFFRAC.EVA.
WebPDF-4+ works with a PDF-4+ database hosted on the ICDD web site while the user has an ICDD
dongle that allows usage of this remote database. After compilation, the database access is as fast as
with a locally installed search database. Internet access is required to check for a valid license.

Which versions of the COD database are supported in DIFFRAC.EVA?

Starting with version 2010 there has been a continuous support of COD (Crystallographic Open
Database). At the time of writing a COD version 2019 is provided for DIFFRAC.EVA.
Please note that due to ICDD’s license restrictions a search cannot be performed in PDF and COD
simultaneously. The latest COD installation software can be downloaded from brukersupport.com.

Why is the Search/Match option not enabled in DIFFRAC.EVA?

If the Search/Match tool is no longer enabled for data files with 2Theta scan axes, the Help|ICDD RDB
Databases dialog should be opened:

After clicking the „Check Selected License“ button, the following message will be displayed:

If this message is displayed, the PDF license has expired.

Why are the Search/Match commands not available in DIFFRAC.EVA?

The Search/Match commands are not available because neither a COD was installed nor a (already
installed and visible) PDF database in the “ICDD RDB Databases” dialog was compiled with the DSRD
Compiler.

The procedure is described in the user manual in chapter “Compiling the Reference Database using
the DSRD Compiler”.

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Frequently Asked Questions (FAQ) DIFFRAC.EVA V.5.2

The DSRD compiler reports an error after starting a PDF compilation “Database
license is missing. Please retrieve a license from the database vendor”. What do I
have to do?
An example for the error message is given below:

This is caused by an expired license for an already installed database. Please use the database
software to retrieve and install a license for the database. A typical ICDD license dialog is displayed
below:

The DSRD compiler reports an error after starting a PDF compilation “Unable to
connect to database”. What can I do?
“Error while building MIN2011 – PDF-4 Minerals 2011 RDB
ERROR [HY000] [Sybase][ODBC Driver][SQL Anywhere]RAISERROR was executed:
Unable to connect to database. Please verify that you have a valid license and the product is installed
successfully. Contact the ICDD at 610-325-9814 for technical support.”

This is caused by a failed ICDD software installation. The file OEMSTARTUP.DLL was not updated
during ICDD software setup while the DSRD compiler or DIFFRAC.EVA was running. The ICDD
software installation does not report the error or requires a reboot.

Workaround: Close DIFFRAC.EVA, the DRSD Compiler and any ICDD software. Restart the
computer. Uninstall the ICDD PDF database. Restart the computer. Install the ICDD PDF database
again. Restart the DSRD compiler. Keep DIFFRAC.EVA closed during the whole installation and
compilation process!

The DSRD compiler reports an error after starting a PDF compilation “Internal
database error”. What can I do?
The error message is similar to:
“[Sybase][ODBC driver][SQL Anywhere] Internal database error***ERROR
***Assertion failed: 201129 (12.0.1.3519)[PDF2012]
File is shorter than expected – transaction rolled back”

The most likely reason is that DIFFRAC.EVA was running while the ICDD software was installed.

Workaround: Close DIFFRAC.EVA, the DRSD Compiler and any ICDD software. Restart the
computer. Reinstall the ICDD PDF database. Restart the DSRD compiler.

© 2019 Bruker AXS GmbH Last update: 2019-12-18 7 / 24

DIFFRAC.EVA V.5.2 Frequently Asked Questions (FAQ)

The DSRD compiler displays a “Data source name too long” error message. Why?
This happens if one tries to compile a PDF database which has no longer a valid license, e.g. with an
expired evaluation license.

Please proceed as described in: The DSRD compiler reports an error after starting a PDF compilation
“Database license is missing. Please retrieve a license from the database vendor”. What do I have to
do?”

I have created a large set of custom pattern data in a DIFFRACplus EVA user database.
Can I still use this database with DIFFRAC.EVA?
Yes, a user database conversion option was added to the DSRD compiler starting with DIFFRAC.EVA
V3.2. Please refer to the “DIFFRAC.EVA User Manual” for a description how to use it.

I observed that S/M candidates are not corresponding to the chemical filter. What is
wrong?
There was a bug in the DSRD Compiler for patterns which had a delta sign in the formula until
DIFFRAC.EVA V3.1. Such patterns were always present in the result list if their FOM was high enough
regardless of the chemical filter. This has been fixed in V3.2’s DSRD Compiler (Bug #3372).

To eliminate the problem it is necessary to recompile the PDF databases.

I want to re-use my old DIFFRACplus Match Files (*.mtc). How can I do this?
DIFFRAC.EVA has a feature called Filters in the Search/Match tool which effectively give the same
functionality as the Match files in DIFFRACplus EVA. The following steps are required to convert a
Match file into a DIFFRAC.EVA filter:

▪ Start DIFFRACplus EVA with an empty document. The toolbox should be visible.
▪ Open Search Results (key F4) and click “Read”.
▪ Select the match file and click “Open”.
▪ Mark all patterns in the list and drag them with the mouse in the toolbox.
▪ Select all patterns in in the toolbox.
▪ Save the EVA document.
▪ Open the DIFFRACplus EVA document in DIFFRAC.EVA. The patterns will be imported into
the data tree into a pattern list.
▪ Select the Pattern List node that contains all patterns read from the document.
▪ Open the context menu and click on “Select Children”.
▪ Open the context menu and click on “Copy”.
▪ Load a raw file and open the “Search by Name” tool.
▪ In the Search List, use the “Create a New List” button to create a new Match List.
▪ Use the Paste button to fill the list from the clipboard.
▪ Click the “Save” button, enter a name for the Match List and click on “Write”.

In subsequent searches, the new list can be used as a Match List.

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Frequently Asked Questions (FAQ) DIFFRAC.EVA V.5.2

Graphics related issues

I have a mix of high- and low-resolution screens and the software looks blurry on the
low-resolution screen. Can I fix this?
The quality of the result may depend on the operating system. If your main screen has a lower
resolution try to make this the main display, log out and log in again. This worked for Windows 10
version 1809.

If I click in a PIP or VIP region the properties of my data object disappear. How can I
get them back?
The reason is that after a click into a PIP or VIP area its properties are automatically displayed. If I
click on my data object the corresponding properties are no displayed automatically. To re-display the
properties which were shown before click on the desired object in the tree.

I have scrambled output in some views. How can I fix this?

On computers with an integrated Intel graphics adapter outdated drivers may cause this issue.
Updating to a more recent driver may solve the problem. The installation CD contains driver version
8.15.10.2827 from 07/31/2012 which solved the problem on several computers. The driver is located
in folder “Service\IntelHD_W7”.

I use Windows 7 with an Aero theme enabled. The DIFFRAC.EVA controls are
sometimes very slow to operate. How can I speed this up?
In certain graphics adapters/drivers configurations the Aero theme decelerates the DIFFRAC.EVA
user interface. In this case, switch Aero off by selecting a classic theme in the Control Panel:
- Open the Control Panel and select the Display item.
- Click on “Personalization” in the left menu.
- Select a theme from the “Basic and High Contrast Themes”

Why is no ghost displayed for a pattern which is directly attached to the document?
The ghost is not displayed because there is no parent scan available. The ghost is generally
connected to the scan in DIFFRAC.EVA.

I have selected all data below a node (e.g. a scan list). Why is there no property list
displayed after I click “Edit multiple properties” in the Properties panel?
If the selected data nodes are not all of the same type (e.g. scans with peaks or patterns as children)
editing of multiple properties is not possible. Use the command “Select Children” on the parent node to
make sure that only data of the same type are selected.

© 2019 Bruker AXS GmbH Last update: 2019-12-18 9 / 24

DIFFRAC.EVA V.5.2 Frequently Asked Questions (FAQ)

EVA, BRML and RAW File Related Issues

I have sent an EVA file which contains 2D frames to a partner but the frames are not
displayed in the partner’s EVA program. Why?
The most likely reason is that you forgot to send the binary file which has the same name as the EVA
file but an extra “.BIN” file extension. This file contains the frames.

Another reason is that the partner does not have the required version 3 or the license for version 3.

This should be no issue anymore starting with EVA V3.2 files because the binary file became part of
the EVA file.

But this can lead to another issue: some email servers erroneously classify the BIN part in the EVA
document as potentially dangerous code and remove it from the EVA file (possibly quietly). As a
result, EVA files which contain frames and EVA files which contain data for pattern matching are not
complete anymore. In that case please use another means than email to transfer the EVA files.

How can I link brml, raw and eva file to DIFFRAC.EVA so that they will be opened by a
double-click?
This feature is available and has been installed beginning with DIFFRAC.EVA V2.0.
If opening the file with a double click does not work, the Windows Explorer context menu item “Open
with | Choose default program…” can be used to link the program “EVALauncher.exe” which is located
in the DIFFRAC.EVA installation folder.

Why do some raw files or brml files do not allow background subtraction?
Follow these steps to reproduce the issue:
- Import the file
- Select the scan and click Tool/Background subtraction
- The Background Dialog Window appears
- Change the drop-down to “Background Subtraction”
- At this time the background-subtracted scan will be displayed on the screen.
- Close the Background Dialog Window
- The Background subtracted scan should disappear simultaneously with the window.

Solution: The background can be subtracted by using the background tool.

The background is not displayed by default for multi-range scans to prevent slowing down the
program.
The background display can be switched on (use “Original + Background”, not “Original
measurement”) by using the Scan Properties.

How can I change the wavelength of a xy or xye scan?

To change the wavelength of scan data in EVA (e.g. synchrotron data):
- Click on the gear icon (settings) in the tool bar
- Go to the Properties tab at the top
- Click on Scan from the list on the left, then scroll down to Wavelength section.

Here you can type in any Ka1 value as long as the Anode material remains empty. This Ka1 value will
be referenced when doing search/match (Ka1 = 0 defaults to Cu radiation). Click okay and then import
your scan.

The .xye (or .xy) file should not contain an anode material in the header line. This would override the
wavelength in EVA’s settings.

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Frequently Asked Questions (FAQ) DIFFRAC.EVA V.5.2

How can I detect with which DIFFRAC.EVA version an EVA file was written?
Follow these steps.

EVA versions before V4.0:

- If the file has a binary format starting with the letters “”PK” unzip the file into a directory
- Open the *.EVA file which is in XML format
- Locate the entry “Header” at the beginning of the file and its child entry “CreatorVersion”

EVA versions V4.0 and later:

- Select the document node and locate the “Document Version” property. It has only a value if a
document was loaded, not for newly created documents.

The EVA versions and the corresponding internal versions are given in the following table:

DIFFRAC.EVA version Internal EVA file version

V1.0 1.1.0.19
V1.1 2.0.26.0
V1.2 2.0.26.1
V1.3 2.1.2.0
V1.4 2.2.8.0
V2.0 3.0.16.2
V2.1 3.1.0.0
V3.0 3.3.37.0
V3.1 3.3.50.0
V3.2 4.5.2.1
V4.0 4.5.2.3
V4.1 5.0.11.1
V4.1.1 5.0.12.0
V4.2 6.1.0.0
V4.2.1 6.5.0.0
V4.2.2 6.5.0.1
V4.3 7.3.0.0
V4.3.1 & V4.3.2 7.3.1.0
V5.0 7.3.1.1
V5.1 7.6.0.0
V5.2 7.6.0.1

Other version numbers with values in between indicate that the documents were written by test
versions with limited release.

© 2019 Bruker AXS GmbH Last update: 2019-12-18 11 / 24

DIFFRAC.EVA V.5.2 Frequently Asked Questions (FAQ)

Printing

I changed the print layout in the Print preview’s toolbar but the graphics display or the
tables did not change
The print layout in the toolbar refers only to the global print settings which are contained on the
“Report Layout”, “Header/Footer” and “Watermark” tabs on the Print Preview’s right side.

Changes on the “Parts” tab are only saved on the document, but not in the print layout. To make
changes for the parts permanent the print properties in the Settings dialog must be modified. These
settings are applied to newly created documents.

Note: Changes on the “Report Layout”, “Header/Footer” and “Watermark” tabs are not saved in the
document. If they shall be made permanent, the print layout must be saved.

I want to print a table with rows and columns swapped. How can I do this?
All column views have a property “Vertical Table” in the “Printing” property group. Switching this on will
print a table where the rows and columns are swapped compared to the view’s default on-screen
display.

I changed the scan description, but the print preview title does not change. What is
wrong?
There is a misunderstanding between the scan’s description, which can be used in the legend and the
view’s description, which is used to create the title for the print. If you change the view’s description it
will be reflected in the print.

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Frequently Asked Questions (FAQ) DIFFRAC.EVA V.5.2

Miscellaneous

How do I display view properties?

View properties can displayed the same way as any other tree item properties.
To display view properties:

1. Open the Views node by clicking on it.

2. Select the view whose properties should be displayed.
The property window will display the view’s properties.

There is a shortcut to avoid opening the Views node manually:

1. Double click on the view’s tab.

The selection will change to the view node and the property window will display the view’s
properties.

How do I display all views at once?

EVA displays usually only the views which contain the selected data. To display all views, select the
View node in the tree.

EVA reacts with strange error messages or exhibits unusual behavior after installing
There is a small chance that the installation was not correctly carried out due to other active processes
which are not visible for the user.

The first step in this case is to uninstall DIFFRAC.EVA, reboot the computer and install DIFFRAC.EVA
anew. The rebooting cleans the memory from all unwanted processes and allows a clean install.

How can I set up the language used in DIFFRAC.EVA?

DIFFRAC.EVA will open in the language which has been set by the operating system’s used regional
settings or English, if there is no matching translation available. The user can change the language by
using EVA’s “View|Langage” menu command.

Why does DIFFRAC.EVA require a login and how can I get rid of it?
The “DIFFRAC.EVA” shortcut in the Start Menu will start the program without database connection.

The second shortcut “DIFFRAC.EVA (database access)” with start the program with a connection to
the Bruker AXS database. If a database is present, a login dialog appears during startup. After login
measurements and project files can be loaded from the database as well as from the file system.

Please note that the database connection is always required for a 21 CFR PART 11 installation.

I have used DIFFRACplus EVA’s AbsorbDX and notice differences to DIFFRAC.EVA’s

AbsorbDX. What is the reason for these differences?
DIFFRAC.EVA’s AbsorbDX uses more recent tables for the fundamental atomic data which are
considered more accurate than the older tables. This leads to differences in the calculation, especially
in the near edge ranges and at low energies.
The old version of AbsorbDX uses the MAC (mass absorbtion coefficient) table based on Leroux’s
work whereas the new version uses the MAC table based on Elam's work. The latter table shows
some differences, it is in general regarded as globally more accurate than the Leroux table, but this
does not rule out that some points in the older table are better than the same point in the newer.

© 2019 Bruker AXS GmbH Last update: 2019-12-18 13 / 24

DIFFRAC.EVA V.5.2 Frequently Asked Questions (FAQ)

How do I access Hidden Folders in DIFFRAC.SUITE and DIFFRAC.EVA on Windows 7?

If the user is logged in with no admin rights, the folder DSRD or the Tutorial folder of EVA, for example
will not be visible. These files are in subfolders of C:\ProgramData (Windows 7) which is hidden for
users without admin rights. The steps to access these files are described in the appendix of this
document.

How do I maintain DIFFRAC.EVA’s layout between sessions?

The user should check his access permissions (the user’s Windows user account is in this example
"your_user_name ") for the folder "C:\Documents and Settings\your_user_name\Application
Data\BrukerAXS\" in Windows XP or the folder “C:\Users\ your_user_name\AppData\Roaming\Bruker
AXS” in Windows 7. The user must have write and modify permissions for this folder. As soon as
these permissions have been acquired, the program's layout should be maintained between sessions.
If the user still cannot access the folders, the hidden folders must be made visible.
To acquire the necessary permissions, open the folder's context menu and click on "Properties"
located on the "Security" tab of the Properties dialog. There should be a list of users and their
corresponding permissions. Set check marks on "Full Control" or at least "Write" and "Modify".

How do I prevent problems with the Column view and Excel?

A problem may occur if a DIFFRAC.EVA column view clipboard copy is pasted into Excel that
subsequently displays unexpected values.
Please make certain that Excel does not convert data automatically into an incorrect number format.

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Frequently Asked Questions (FAQ) DIFFRAC.EVA V.5.2

CodeMeter

How do I to prevent a DIFFRAC.EVA reporting Error 101 during startup?

DIFFRAC.EVA errors occur on network installations when the CodeMeter software are different on the
PC acting as CodeMeter license server and the PC on which DIFFRAC.EVA is installed. If a server
has V4.40 and the DIFFRAC.EVA PC has V4.30 then an error may occur.
Solution: Update the version on all clients.

How do I to prevent DIFFRAC.EVA reporting Error 111 during startup?

This error occurs when the installation of the CodeMeter is set up as a network system and without a
checkmark on “Run Network Server”.

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DIFFRAC.EVA V.5.2 Frequently Asked Questions (FAQ)

How do I prevent DIFFRAC.EVA from freezing after hibernation?

The dongle software may cause program freezes after hibernation for certain old dongle firmware
versions. If there are hibernation issues, please update the dongle firmware using the CodeMeter
Control Center (green icon in the notification area). Only older dongles are affected.

Lately I have not been able to see deleted files in the Recycle Bin. When I remove the
CM-Stick (CodeMeter), the files appear again.
To fix this problem, the CM-Stick’s state must be changed from a local disk to a removable disk.
1. Open the command line console (e.g. Start > Run... and then type cmd)
2. Change to the current directory to C:\Program Files\CodeMeter\Runtime\bin
3. Type the following:

cmu32 -s******** --set-config-disk RemovableDisk

Please replace the ******** with the serial number of the user’s CmStick.
The serial number can be found on the CodeMeter key itself. Alternatively, the CodeMeter Control
Panel can be opened to retrieve the CmStick’s serial number.
Type “Exit” to close the command prompt. Unplug and re-plug the CmStick.

Microsoft has confirmed that this is a bug in Windows 7 and provides a Hotfix:
http://support.microsoft.com/kb/2677246

More CodeMeter related answers can be found in the CodeMeter FAQ:

http://support.codemeter.de/en/faq/index.html

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Frequently Asked Questions (FAQ) DIFFRAC.EVA V.5.2

APPENDIX A: Hidden Folders in DIFFRAC.SUITE and DIFFRAC.EVA on

Windows 7

A) Preliminary Remarks
If the user is logged in without admin rights the folder DSRD or the Tutorial folder of EVA will not be
visible.

These files are contained in subfolders of C:\ProgramData which are hidden for users without admin
rights.

How can a user without admin rights obtain access?

Click on the Start button and open DIFFRAC.Evaluation V1.x or DIFFRAC.EVA Vx.y, depending on the
installed version.

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DIFFRAC.EVA V.5.2 Frequently Asked Questions (FAQ)

A submenu "Bruker AXS Data" will become visible. Click on the folder to open.

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Frequently Asked Questions (FAQ) DIFFRAC.EVA V.5.2

B) Access in DIFFRAC.EVA
Next, the user should access e.g. one file from the tutorial in DIFFRAC.EVA.

Even when starting the EVA/Import Scan... this folder will remain hidden.

ProgramData cannot be seen.

However, Windows 7 offers a solution based on Libraries.

How does this work?

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DIFFRAC.EVA V.5.2 Frequently Asked Questions (FAQ)

1.) Select the "Bruker AXS Data" and click the right mouse button. A submenu will appear.

First create a new library e.g. EVAaccess

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Frequently Asked Questions (FAQ) DIFFRAC.EVA V.5.2

2.) Select the "Bruker AXS Data", click the right mouse button and include the data into the new
library EVAaccess.

May be you will get a message:

Please ignore this message.

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DIFFRAC.EVA V.5.2 Frequently Asked Questions (FAQ)

3.) Now, the \Tutorial in DIFFRAC.EVA can be accessed via Import Scan.

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Frequently Asked Questions (FAQ) DIFFRAC.EVA V.5.2

APPENDIX B: Enabling 3 GB of memory on 32-bit Windows

We recommend that these changes are only carried out by experienced computer users or a
system administrator. More detailed information can be found on Microsoft’s web site.

Windows XP
1. Open a Command Prompt.

2. Make the BOOT.INI file editable:

attrib -r -h -s \BOOT.INI

3. Make a backup copy of the BOOT.INI file in the root directory of the system drive:

copy \BOOT.INI \BOOT.INI.bak

4. Edit BOOT.INI:

notepad \BOOT.INI

The contents of the file will look similar to this:

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP
Professional" /fastdetect /NoExecute=OptIn

5. Add the /3GB boot option to the end of the final line:

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP
Professional" /fastdetect /NoExecute=OptIn /3GB

6. Save the changes.

7. Make the BOOT.INI file uneditable again:

attrib +r +h +s \BOOT.INI

8. Restart the computer.

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DIFFRAC.EVA V.5.2 Frequently Asked Questions (FAQ)

Windows Vista and Windows 7

1. Start▸All Programs▸Accessories▸right-click on Command Prompt▸Run as
administrator

2. Run the following command:

bcdedit /set IncreaseUserVa 3072

3. Restart the computer.

To undo this change, repeat the above steps substituting the command in step 2 with:

bcdedit /deletevalue IncreaseUserVa

Windows 8 and Windows 8.1

1. Start Screen▸type Command Prompt▸right-click on the Command Prompt search
result▸Run as administrator

2. Run the following command:

bcdedit /set IncreaseUserVa 3072

3. Restart the computer.

To undo this change, repeat the above steps substituting the command in step 2 with:

bcdedit /deletevalue IncreaseUserVa

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