JOHN RUSSELL LACAP LUGUE

007 Sitio Visitas, Santa. Maria Mexico, Pampanga

0995 857 4664 / luguejan@gmail.com

Pursuing opportunity which will allow me to grow professionally, while effectively

utilizing my versatile skill set to help promote your corporate mission and exceed team
goals. Hard working, industrious and dedicated to help in your company allows me to use
my knowledge and personal experience Capable of actively communicating with
costumers

PERSONAL INFORMATION:

Date of Birth : June 18, 2002

Age : 21 years old
Place of Birth : Balitucan, Magalang, Pampanga
Civil Status : Single
Gender : Male
Citizenship : Filipino
Religion : Born Again Christian
Height : 5’ 6”
Weight : 120 lbs.
Mother’s Name : Candelaria Lacap Lugue
Occupation : OFW
Language : English, Tagalog & Capampangan

EDUCATIONAL QUALIFICATION

Secondary : OUR LADY OF FATIMA UNIVERSITY

DIPLOMA, CSFP 2021

Specialization : Humanities and Social Sciences

WORK EXPERIENCE
Techlog Center Asurion Clark Philippines
(October 2023)

. Telecommunications Services
. Customer Experience Experts
. Tech Sales Verizon Experts

Alorica Clark Philippines Inc

(March 2022)

. Telecommunications Services
. Customer Experience Agent
. Customer Experts
. Costumer Technical Expert
. Flares Engagement Team
. Leadership roles
. Person in charge CLUSTER site 2 SM Clark Alorica

VXI Global Clark

(August 2021 - December 2021)

. E - Commerce
. Consultant Agent
. Support floor
. Subject Matter Expert

Central Source Business, Sindalan City of San Fernando Pampanga.

(August 2020 - June 2021)

. Non- Voice (chat support)

. Rousting account
. Verification account

Golden Arches Development Corp, Mcdonald’s Maimpis CSFP

(February 2019 - July 2020)

. Service Crew
. Production Crew
. Costumer Area
. Crew chief
. Customer Service Front Counter
. Drive-Thru order taking/Presenter

CHARACTER REFERENCE:

Angeline Garcia Riana Canda

Central Source Sindalan CSFP VXI Clark Global
Supervisor Supervisor
0938 775 7297 0977 195 1370

Bruce Miclat Elvie Ibe

Alorica Clark Global Inc Mcdonalds Maimpis
Supervisor RGM
0939 500 1708 0998 972 3630

Richard Rodrigo
Techlog Center Asurion Clark PH.
Supervisor
0917 826 3634

_____________________
John Russell Lacap Lugue