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Abstract— This study investigates the application of Artificial possible benefits to change the character of some duties in the
Intelligence in laboratory processes. The role of water testing industrial production processes. The advantages of integrating
laboratories is to perform water quality analysis to provide a level AI into production processes are numerous, and it can have a
of confidence to consumers that the product is safe to consume. big impact on those processes since it enables businesses to
Testing laboratory production processes can be complex and is
however time consuming, labour intensive, and prone to human
expand operations, increase efficiency, lower costs, and
errors. Thus, the implementation of AI systems in the laboratory improve quality. Predictive maintenance is made possible and
production processes may allow laboratories to be flexible in the downtime is decreased by AI's ability to automate repetitive
ever-changing demands of its customers. This study highlight the activities, monitor equipment performance, and spot anomalies
advantages and difficulties that laboratories encountered when in real time.
implementing the AI in the laboratory production processes. The
effectiveness and productivity of laboratory procedures are In addition, by predicting demand and adjusting inventory
likewise impacted by the installation of these AI systems. A levels accordingly, it helps improve supply chain operations.
PRISMA approach methodology was used to identify studies of Production processes can become more adaptable and sensitive
concern. The outcome of this study offer a platform for the
decision makers on opportunities and challenges of implementing
to shifting client demands thanks to AI. AI may assist
AI systems within laboratory processes to improve productivity businesses in identifying prospects for new products or
and customer satisfaction levels in testing laboratories. The services, optimizing pricing strategies, and enhancing the
present paper also contributes to the knowledge base over the customer experience by evaluating data from consumer
effect of Artificial Intelligence on productivity and customer interactions and market trends. This can assist businesses in
satisfaction in laboratory production processes. remaining competitive and better meeting the changing needs
of their clients.
Keywords—Artificial Intelligence, water testing, South Africa