CANTEEN ORDERING SYSTEM

Prepared By: ASIF BASHA PALLE

Date Submitted: 06.02.2024.

Version: 1.0

Last Updated: 06.02.2024

Canteen Ordering System V 1.0

TABLE OF CONTENTS

01 Introduction
02 Stakeholder RACI Chart
03 Problem Statement
04 Business Objectives
05 As – Is & Future Process Maps
06 Scope
07 Features
08 In-Scope & Out-Of-Scope Requirements
09 Activity Diagram
10 ER Diagram
11 Business Requirements (Functional & Non-Functional)
12 Wireframes

Canteen Ordering System V 1.0

1. Introduction
Background
Unilever is a multinational FMCG company with 1500 employees in its UK offices. Employees is having
issues with canteen operating process, which is inefficient in handling food wastage, Canteen operating
costs, manpower & time consuming one. Employees spend too much time waiting for food and tables
& often do not get their preferred choice of food. The canteen also discards lot of food that is not sold.
Employees requested for Online food Ordering system that would allow them to select preferred menu
items & order food online, have it delivered to their work location.

Business Analysis Core Concept Model (BACCM)

Need The need is to create an online canteen system which can reduce the food
wastage, Operating Costs, manpower & increase employee’s work time.

Reduce Food wastage to less than 15% from Current 25%.

Increase working time of the Employee effectively by 30 minutes.

Reduce Canteen operating cost by 15%.

Change The Change is to automate the current canteen system to an online meal ordering
system.

Solution The solution is to develop an online canteen ordering system that will allow the
employees to order their meals and get it delivered to their workspace.

Context The context leading to change is that company must cater 1500 employees during
lunch time (12 pm to 1 pm). This causes huge rush in the canteen and leads to
waste of employee’s time waiting for seat.

Value Value addition with new system:

• Reduce manpower.

• Increased efficiency of employees by reducing time waste.

Canteen Ordering System V 1.0

 • Low operation cost and less wastage of food.

• No Rush in the canteen during lunch time.

Stakeholder • Business Analyst

External Stakeholders:

• Supplier

• Project Manager

• Implementation SME

• Operational IT Team

• Testers

Internal Stakeholder:

• Inventory Manager

• Chef

• Canteen Manager

• Employees

• Meal Delivery Boy

• Payroll Team

2. Stakeholder RACI Chart

R – Responsible – A Person who will be performing the Task
A – Accountable – A person who ultimately held accountable for successful completion of Task
C – Consulted – A group who will be asked for Opinion’s or information about the Task
I – Informed – A stakeholder group that is kept up to date on task a notified its outcome.

Canteen Ordering System V 1.0

 Stakeholders Responsible (R) Accountable (A) Consulted ( C ) Informed (I)
Supplier R
Project Manager A
IT Team R C
Developer R
Tester R
Canteen Manager R
Payroll Team I
Business Analyst R

3. Problem Statement
Unilever is a British-Dutch MNC FMCG company, headquartered in London, England. Unilever is one of
the oldest FMCG companies, and its products are available in around 190 countries. In its UK offices,
Unilever has around 1500 employees who were spread across 12 floors. They have 2 canteens to cater
these 1500 employees. Each canteen could seat around 150 employees at a time.

Most employees would prefer to take their lunch between 12 noon to 1 pm. This led to a huge rush in
the canteen during lunch hours resulting in employees wasting lot of time waiting for tables to be
vacant.

Due to long waiting times some orders get cancelled and resulted in food wastage. Employees also fail
to get their choice of food leads to food wastage of left over items which were not ordered.

Lunch Duration 60 mins

Time in Queue 30-35 mins
Time for Eating 10-15 mins
Return to workstation 10 mins

Above problem statement is represented by Fish Bone Diagram:

Canteen Ordering System V 1.0

4. Business Objectives
• Reduce canteen food wastage by a minimum of 30% within 6 months following first release.
The value of food thrown away each month by examining the canteen inventory:
Past: 25 % Wastage
Future: Reduce to less than 15%
• Reduce canteen operating cost by 15% within 12 months, following initial release.
• Increase average effective work time by 30 minutes per employee per day, with in 3 months of time.
• Reduce manpower by making the ordering process automated and by delivering the food to the
User’s workstations.

Canteen Ordering System V 1.0

5. As-Is & Future Process Maps
As-Is Map:

Future Process

Canteen Ordering System V 1.0

6. Scope – Canteen Order Requirements

7. Features
• Employee Registration and login through Single Sign on.

• Employee after successful login, should be able to see updated Menu items.

• Easy navigation & access to Menu Items.

• Number system to be available to add Quantity of selected Item to Cart.

• User should be able to Edit the Cart before placing Order.

• User must be allowed to Order till 11.00 AM only.

• Once Order is placed, user should not be allowed to Edit the order.

• Canteen Manager should be allowed to update the Menu Items, Add and Delete Menu Items.

• Canteen Manager should be allowed to check the Inventory of Order, Employee Wise order details.

• Delivery Boy should be able to access the Order details and close the order once delivered.

• Employee should be able to update the feedback details against the order.

• Employee order details should be updated in the Payroll System.

• Payroll team to accurately calculate the Salary after deducting the monthly food bill of the Employee.

• Report Analysis & Generation Daily, weekly, Monthly basis:

Canteen Ordering System V 1.0

 ◼ Popular Food

◼ Employee Feedback

◼ Predict the Time most employee’s login and place order.

8. In-Scope and Out of Scope Requirements

In-Scope Requirements
• Employee registration and login navigation screen.

• Menu Page

• Food Selection Screen

• Cart Screen

• Order Confirmation page (No order allowed after 11.00 AM)

• Order status Page

• Meal delivery status

• Delivery Boy closing order page

• Feedback Submission Page

• Payroll Adjustment

• Sales report for Canteen Management System

Out Of Scope Requirements

• Vendor Management

• Food Supplies out of stock notification

• Chef and Cook Management

• Chef and Meal delivery person pay details.

Canteen Ordering System V 1.0

9. Activity Diagram

Canteen Ordering System V 1.0

10. ER DIAGRAM

11. Business Requirements (Functional & Non-Functional)

Functional Requirements
• Web/Mobile Online Application.

• System should have role of Employee_user, Canteen_Menu_Manager, Order Processor & Deliverer.

• Menu Manager should be able to create, Edit & update Menu for the day.

• Sign Up/ Sign in page to validate user login details.

• Up to date Menu for Food selection.

• Order Cut-off time to be 11.00 AM.

• Create/ Edit Order Summary before check out.

• No Cancel option once order submitted.

• Order tracking feature.

• Order Processor should be able to view the meals to be delivered and accept and order for delivery.

• Delivery to Employee’s workstation.

Canteen Ordering System V 1.0

• Closure of order by Delivery boy.

• Customer Feedback submission.

• System should store the Order complete data in Payroll System.

• Payroll System should be able to generate reports for Monthly orders by the Employee.

• Following reports to be generated:

◼ Most popular dishes.

◼ Employees using the system.

◼ Satisfaction of the Employees based on feedback submitted.

◼ Sales for each day.

◼ Total Monthly earning.

◼ Order forecasting.

Non-Functional Requirements
• Usability: User friendly system and easy to navigate screens.

• Scalability: Able to serve 1500 users of the office.

• Performance: System should be light and render fast.

• Interface: Interface with Payroll system for monthly cost calculation for deducting Employee salary.

• Platform: Prefer Java platform for less maintenance work out on code.

Canteen Ordering System V 1.0

12. Wireframes
Login Feature

Canteen Ordering System V 1.0

Canteen Ordering System V 1.0
Employee Home Page

Canteen Ordering System V 1.0

Canteen Ordering System V 1.0