“Mp ‘SERVICE LEVEL AGREEMENT (SLA) FOR THE HIRING OF PLANT AND MACHINERY Between MOREKI DISTRIBUTORS CO (Registration No:2006088488029), An FREE STATE SMALL MINERS PTY (LTD) (Restrain No: ase) ‘This Service Level Agreement (ersinaftrreferred to a8 the "SLA" or"Agrosmont’ Ie entered And shal stand efentve from the 18" October 2023 (hereinlter refered to as the “Efecive Date) forthe curation of 36 Months. By and between [MOREKI DISTRIBUTORS C° (hereinafter referred to a the "The Lessee") with is princial place of business at 25 Olfanisrvier Street SE4, Vanderbipark, and FREE STATE SMALL MINERS PTY (LTD) (hereinafter refered to as the “The Lessor’ located at 947 Ext 25, Garenkuwa, ‘The Lessee and The Lessor shal be collectively refered ides "Pats, and individually 25 WHEREAS the Paros have entered into an Senice Level Agreement effective 85 of [18 (ciober 2023 hereinafter eared fo as the "Contract fr the rental of plant and machinery by MorekDistbuters CC (as defined therein) (he "Services prior to this Agreement WHEREAS the Contract sales that a service lavel agreement is coniton precedent to proceed wih any extended rm ofthe Contract. INOW, THEREFORE, in consideration ofthe mutual prom the Parties hereby agree as lls. and covenanis inthis Agreament, wp‘Terms and Conditions Definitions 1. Moglfcation” means the upgrade o the existing servic or deliverable version whi includes new feetures and enhanced funcions. 2. "Service" moans an action that ads an individual or a group of inviduals or an ‘organization by meeting the needs tough information. action, of technology. 3. “Deliverable” means a product hat contains the necessary features to meet he neds ofthe target consumer and proviing solitons tothe protiom, 4, "Purchase Order’ means a st of atles/services for The Lessee 1 be proved to “The Lessor and compensated accorcingly. 5. “Malfunction” means the delverablesservces not working a per the expected The Lessor requiterserts and as claimed by The Lessee. 6. "Service Credits" means compensatory credit amounts which The Lessor can deci fom the amour to be pad to The Lessee forthe services rendered, ft does not The Lessor expectations and requirements, mutually agreed by both partes. 7. Severity level: Tho sever level is dain bythe extent of impact the problem has onthe overal perfarnance of the solution 1 S1- Very high severity: Complete failure of real systoms, services, appilcaions, or network. All ser base i impact bythe downtime 2. S2-High Severity: The application is nat down but there sa sexous problem fecting the productivity of mutile users. 1. $3 -Modium Severity: The application isnot down but there isan issue affecting 2 small umber of users. 4 S4-1ow Sever: Functionally enhancement andlor support for modifications or maintenance of soure coda, raining documentation, or user ‘documentationPurpose The purpose of this SUA‘s to spoctythe various responsibilties and services that The Lessee shall proude to The Lescor at specie vel of support, and a an agreedupan cost ‘Scope of this Agreement: This Agreement narates the standard level of sevice thal shal be provided by The Lessee within the framework of socury, including performance citar, avalably of services, action to be taken in eases ofa eervicefalire, and response and repar times. ‘Te Lessee retains the righ te change, update, or modily thie SLA at any te, Such updates willbe informed to The Lessor, Services Offered: ‘The Lessee agroes to provide and perform the foloning services ("Service") for The Lesor in timely, efcon, and professcnal manner: 1. Hire of Plant and Machinery as detalled below: 1.1.2 X REAR END LOADER WASTE COMPACTION TRUCK 19m3 112.1.X JETVAC COMBINATION HIGH PRESSURE WATER JETTING AND VACUUM UNIT WITH MATCHING EQUIPMENT (JETVAC 4000) 113. 5X VACUUM TANKERS (OTHERWISE KNOWN AS SUPER-SUCKERS) ‘The Lessee’s Responsibilities 4. The Lessee shal act asa primaty support provider ofthe Services set forth inthis Agreement 2. The Lessee shall inform The Lessor regarding scheduled and unscheduled service culages due to maintenance, reubleshootng, disruptions, or as otherwise necessary. 3, The Lessee shall conduc business ina courteous and professional manner with The Lessor. The Lessor’s Responsitilities 1. The Lessor saliva the impocantinformaton and assistance related to service pertormance that abows The Lessee to meat he performance standards as defined la this Agreement 2. The Lessor shall ate to ressive problems over the phone on he fist a AP aipage Initials3. The Lessor shall conduct business in courteous and professional manner with The Losec Payment Payment for he services provided under his Agreement shal be accomplished through direct Invoicing o FREE STATE SMALL MINERS PTY (LTD) as per the Purchase Order rased forthe services. The specific bling amount forthe same shall be stated by The Lessee and that shall be agraed by The Lessor The Lesor shal pay lor the services erdered under this Agreement vwthin 30 days from the dat invoice. Acceptance and Signature “The Paris acknowledge that they have read the above Agreement nits entirely, understand a ofits terms and consitons, ard agree to abide by the torms ofthis Contract as demonstrated by their signatures as flows: gi Signed at: onthe day of 2 On behalfof FREE STATE SHALL MINERS PTY (LTD) upa Stephens Legodt Sibeereerene 8 ef 4lpare Initialsew200802 761S32Re1 Republic of South Africa Republiek van Suid-Afrika imesh oF moron vonext serie vat noToRSEne Shel al ha alasrnouanna a a Pretoria Ieaeeminown ce ert ZMES60" vesripeaereae Veticeonteron net (m)__SPCZXYODIKS807459 —_oweuarome aren cnee7e140 ee te to mocKs ran Sores P9103 tecnten Volcecronoy Heaty Toad veh(GMG3500Kg, not to draw) Vows en selt-propelied / seitgeazewe fron otice deison compactor body / Kompalteerhak ening Te tTste 15210 terete cata 2020-06-06, men erpoo ha “Re rl ec ew / muse vow omer iton 2020-06-06 Den mrt re limoot recent Wt avaiable Ton sitovion Bosiness reg cortit / Besigha seg aertif sot unin tea antr 9604794067612 \sstaconener ut south Africa / suid-atria tan veal ne nook VENICLE. PrkaNcE suMvSIOE Sruwiteon Dusknoas roy cortit / Besighd reg sertic nteton 200384000012 tne ao South Africa / suid-atetka tindeenloay : WOREKE DISTRIBUTORS. CC i re ete ‘oscosacxase eae: =a it vere = aos 2020-06-06 cnn van ng rene” ree sexetgates cert raise i sossosisr nis starrer enon Venicie registration/Yoortuigregtstraste "eee loci ead "192.00 Tomson pono 6 08 co edb 2 pata ng dot cmseftoment MultSple adang / Veelvoudige opteliing Mate voneetina ons 2020-09-06 10:25:12 i BN 5775448 a] q]— i frcvimizeosea 127625 (4-Re } Republic of South Africa Republish van Suid-Afrika nee _ wo onsone Vanurounmsic ‘hola eo aa satan aa) eas pms ee ete rte nto revisa veensegsteronmer ‘vse erteten number YN) ——«STPCBXYODXKS07878 ——_-Vouserananmme trae ont ‘oneaea342 enone te vm muces raiot ci ats 79103 eae ‘Valley Heavy oad veh(GWW3500Kg, not to draw) Vouvtavone een Seli-propelled / selfgedrewe ‘Aandeywing et econ conpector body / Konpakteerbak oon brwon@ 15290 Tae TE kg 2020-06-06 ton wr niet Seas New / muut Veet oti eaten 2020-06-06 Deus eps ga a9 ears tan 3 tener 1 a toon SELLER Faciurancann Dustuess reg Gutif / nesighd reg wectlf | totum foots ni asosoaoereat (tere come owe sosth afrion / Suid-Afrika (nee Snore ason vets FIANCE SUNNYSIDE ween ies vueutenun Business reg cartit / Besighd reg sexti€ — sroniiuitae foto mtr ‘oeose4eso012 steven! 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Vewrtnst Dae ele oregon 2019-09-03 nue saapree vat eat eda att ore son RRR ‘Tyieslidenitcaion Tuskneas xeg certif / Resighd xeg serif Sow wentaad ere amd 9717868070017 onitiasinonme Cay ove South Agric / Suid-Afrika ‘Unt an vein ne ‘TAMA AUTO MOBILE CORP SA PIY LT | pect inicatin Business reg certif / Besighd reg sertif Suet Henithade aniteaion ote ‘2060384880032, enihaineet Cnuay of eee South Afrtea / Suid-Afrika ta an ira Nene ‘WORIEKT DISTRIBUTORS. CC a on er ‘4024047078 hearer ore 2019-09-03 Ds vom te Sennett See eres tesa mata so240san000% as ameton Yenicle registration/Voertulgresistr et Hh 100.00 2019-09-03 ‘en, NecowowANE onward | Mei of mart MuLttple adding / Vee 4024 2019-09-03 08:03:20 AEE1B), Registering exthority Bkurhulent Repiserasie-owarheid ———e ae reyesrettan Y) enaine number 870575, Eengirmommer | ea ieee ae coone, .' 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