MINTRA DAS

Delhi • mintra123@upgrad.com • + 91 8852642510670 • https://www.linkedin.com/in/nayanac -058233121/

CAREER OBJECTIVES

To work in a firm with a professional work driven environment where I can utilize and apply my knowledge and
Experience, I believe in working hard with intelligence on rapid software development and evolution with dedication
and reliability.

KEY SKILLS

Technical Skills: MS OFFICE, G SUITE, Data Analysis, Process Improvement

Soft Skills: Communication, Time management, Leadership

PROFESSIONAL EXPERIENCE

upGrad Apr 2022 - Present

Senior executive

 Helping the brand improve customer experience.

 Auditing
 Analyzing data sets of leads to

XYZ Company
Quality Analyst June 2020 – Apr 2022

 Auditing 35-40 calls a day for a team of 20+ outbound agent.

 Coaching and mentoring associates that falter at critical quality parameters.
 Handling other Operational tasks / MIS tasks as per requirement.
 Awarded Employee of the month thrice.

EDUCATION

MBA
Vishveshwarya Technological University, 2006-2007

BE, Civil Engineering 2002- 2006

Vishveshwarya Technological University,

CERTIFICATION

• Certified on the Course on Computer Concept.

• Clinical Research Course at Clini India institute. Course Aspects: CDM, Clinical Data
ACADEMIC PROJECTS

 "Pharmaceutical medicinal chemistry entitled molecular docking using discovery studio software."
 The material used for the docking process is a protein (S663D stable-5-LOX in complex with Arachidonic Acid)
and ligand (Acetylsalicylic acid).

PERSONAL PROFILE

• Date of Birth : 11/08/1999

• Nationality : Indian
• Known Languages: English, Hindi, Marathi