Paragraph: (OT, AISER A system allowing individuals to perform banking activaties at home, via the internet, is known as Internet Banking. AISER is an arabic originated word meaning "Easy in dealing”. AISER is an internet banking system which allows exim bank customers perform explicit (“#8/%a78) banking under secure and easy environment. ‘Main features of AISER-Internet Banking: * Real-time transaction search and statement download, from the creation of the account. + Real-time fund transfer between own (personal) accounts of Exim Bank. + Real-tme fund transfer to other beneficiary accounts of Exim Bank. + Inter bank (other then Exim Bank) fund transfer through BEFTN. * Credit Card bill payment. + Mobile recharge (Any operator, any time) * Customers positive pay instruction, (02, Green Ban Green Banking means maximum utiliazation of natural resources and minimum dependency on artifical resources which to be produced by polluting environment and which ultimately will affect environment and mankind. Groen activities in financing include; + Carry our e' safeguards/sustainablity guidelines. mental risk assessment of projects, financing only these that meet environmental = Provide green investment to promote solar energy, biogas plants and other energy saving output practices tke Hybrid Hoffman Kins (GE) In brik fees = Develop green banking products for clients Banks In-house Green Activites = Use of poper on both sides for internal consumption. * Using energy saving bulbs. + Video/Audion conference in lieu of physical travel. + Introduce of e-statement for customers instead of paper statements. + Efficient use of printer cartridges, photocopy toner, office stationary ete. + Sharing electronic files, voice mail and e-mail instead of paper memos. = Using more daylight instead of eleetret lights and proper ventilation in lieu of using Air Condition. Green Banking Slogans of Banks: = Save paper, save trees. + Pay your bills online. = Everything has two sides. = Reduce, reuse and recycle. * Be green, remain green & patronize green. (03, Bangladesh Automated Clearing House (BACH) Clearing is a process where the representative of different banks receive and delivered Cheque/DD/PO/Warrant with each other through Bangladesh bank clearing house and where Bangladesh bank not available Sonali bank perform the duty. At present Bangladesh bank present modern payment system thorugh BACH where the schedule banks perticiating electronically through PBM (Participating Bank Module). The word ‘BACH’ means Bangladesh Automated Clearing House. BACH is a latest version for countrywide payment system. BACH will work with its two components: Bangladesh Automated Cheque processing System (BACPS) and Bangladesh Electronic Fund Transfer Network (BEFTN), ‘The basic features of BACPS are the adoption of new cheque design (7.5"x3.5") standard with « magnetic ink character recognition (MICR) code line. Where mentioned Cheque Serial No, Routing No, Account No and Transaction Code. This cheque-image and data used instead of paper cheque for clearing and settlement purpose. Advantage of BACPS is Clearing cheques are settled within the working day alll over the country. BEFTN working with countrywide inter-bank fund transfer. Object of BEFTN is to reduce paper based payment method, Maximize speed of payment, minimize cost involvement and fraud forgery which encourage electronic payment method.(04, Real Time Gross Seiflement (RTGS) Real time gross settlement system (RTGS) is a specialist fund transfer system where transfer of money or securities take place from one bank to anether on a real time and on gross basis. Setflement in real time means payment transaction is not subjected to any waiting period. The transactions are settled as soon as they are processed. Gross settlement means the transaction is settled on one to one basis without bundling or netting with any other transaction. Once processed, payments are final and irrevocable. RTGS systems are typically used for high-value transactions that require and receive immediate clearing. Real Time Gross Settlement (RTGS) which has jonitly funded by Asian Development Bank (ADB) and Government of Bangladesh. The project have been started its go live operation on 29.10.2015 with the name of BD-RTGS. (05. National Payment Switch Bangladesh (NPSB) The Bangladesh Bank has introduce National Payment Switch Bangladesh (NPSB) in order to facilitate inter- bank electronic payment originating from different delivery channels e.g. ATM, Point on Sales (POS), internet, mobile application etc. At present 53 benks are operating card business in Bangladesh. Among those, interbank ATM transaction of 50 banks and interbank POS transaction of 43 bank are being routed through NPSB. (06. Mobile Banking (EXIM Cash) Mobile Banking is a system that allows customers of a financial institution to conduct @ number of financial transactions through a mobile device such as a mobile phone or tablet. EXIM Bank brings Mobile Banking services (EXIM Cash) to provide instant access of account information or Fund transfer at anytime and anywhere. Any mobile phone user having Mobile Banking account of EXIM Bank can get the service through the mobile phone upon registration. A Mobile Banking Customer can cash in (Cash Load} through CDM, on the counter and agent and Cash out through Agent, on the cash counter and ATM. Customer's of Mobile Banking can enjoy Fund Transfer, Utility Bill Payment, Balance Enquiry, Mini Statement, Help Service, Account Information etc. It is a Real time updates balance of the account. All transactions are secured as they pass directly through Bank Accounts. Customers of Mobile banking use it for Business purpose. 07. CSR (Corporate Social Responsibility) Adi Corporate Social Responsibilvity is becoming an increasingly important activity to business in our country os well as other countries around the glove. Many of the corporation have progressively recognized the benefits of providing CSR programs in their various locations. In recent years CSR has become a fundamental business practice and has gained much attention from all the concerned of larger companies of our country. Exim Bank believes that a strong CSR program is an essential element in achieving good business practices and effective leadership. At present every year Exim Bank is put aside at least 2% of annual profit for the foundation to conduct CSR activities. The mainstream CSR activities that are carried out through this foundation are: = Healthcare service. * Scholarship program for brilliant poor student . * Educattion Promotion Scheme. "Helping people affected by natural calamities. "Helping people in slum areas. * Donation to educational institutions to setup computer lab. * Beautification of Dhaka City ‘08. Management Information System (MIS) ‘A management information system (MIS) is a set of systems ond procedures that gather information from a range of sources, compile it and present It in a readable format. Managers use an MIS to create reports that provide them with a comprehensive overview of all the Information they need to make decisions ranging from daily minutiae (Ba FFT4/@48 Se) 10 top-level strategy. Today's management information systems rely largely fon technology to com) le and present data. The main purpose of @ management information system is to make managers’ decision-making more efficient and productive. By pooling information from a range of sources into a single database and presenting the information in a logical format, an MIS can provide managers with everything they need to make highly informed decisions and perform in-depth analysis of operational issves.09. SEC (Security Exchange Commission) “Securities Exchange Commission established on 8 June, 1993. It is the regulatory body of the capital market of the country. It consists of @ chairman and four commissioners who are appointed by the government for a period of four years. The commission is a statutory body and attach to the Ministry of Finance. The main objectives of the |) To protect the interests of investors. Ii) To develop and maintain fair and transparent securities. iil To ensure proper issuance of securities and compliance with securities laws. 10. EXIM Bank Call Center EXIM Bank has been offering 24 hours Customer Service for the first time with @ view to provide one stop service round the clock to the valued clients. Now customers do not have to run to branch or to wait for banking hour, where they can get any kind of service with a single phone call from anywhere anytime. Call center Service Is equipped with o special networking system where 30 customers can call and get connected concurrently. Call Center, a one stop solution for all your queries The followig services are provided by EXIM Bank Call Center: + Any customer query. *+ SMS Banking, Internet Banking Information & Services. + Branch Service Information. + Account & Transactions related query. + Mobile Banking (EXIM Cash) Related Information. + Promote New Product & Service, + Cords & ATM Related Service. + ATM Dipute Transaction Complaints Receive. + Various Sales & Service Campaigns. + Card Activation & Stop Request. + Daily Foreign Exchange Rate & Remittance Related information and many more. 11. World Bank The World Bank is an international organization dedicated to providing financing, advice and research to developing nations to aid their economic advancement. The World Bank was created out of the Bretton Woods ‘agreement as « result of many European and Asian countries needing financing to fund reconstruction efforts. The World Bank predominantly acts az an organization that attempts to fight poverty by offering developmental ‘assistance to middle-and poor-income countries. The World Bank has extended from the single institution that was created In 1944 to a group of five unique and cooperative instfutional organizations. These are: 3). International Bank for Reconstruction and Development (18RD) ii) Internatfonal Development Association (IDA) Fi) International Finance Corporation (IFC) jv), Mubilateral Investment Guarantee Agency (MIGA) ¥)- International Centre for Settlement of Investment Disputes (ICSID) 12. 1DA (International De\ spment Assaciation) International Development Association established in 1960. Head Quarter of IDA is in Washington DC, USA. IDA is the most Important part of World Bank that help the world poorest countries. The main aims to reduce poverty by providing loans, reduces inequalities and improves peoples living condition. IDA is one of the largest sources of ‘assistance for the world 82 poorest countries among the 40 countries are in Africa. IDA lends money on simple terms and condition. IDA charges low or free interest and repayment applies over 25 t0 40 years including 5 to 7 ‘years grace period. Since inception IDA has supported activities over 108 countries and almost 2.5 billion peoples {get this opportunity 13. FC (Intemational Finance Corporation) The international Finance Corporation is the one of most important organization of World Bank. There are 184 members in this corporation. t formed to create opportunity for people to escape poverty and improves their lives. In this regard certain taxes have done by IFC such as- |] Mobilization other sources of finance for private enterprise. 4) Promoting open and competitive morkets in developing countries il] Supporting companies and other private sector partners where there is a gap '¥) Helping generate productive iobs. Generally IFC provide investment ond advisory services. World Bank president act as IFC president also but the EVP & CEO have power of decision making and strategic planning. IFC contribute in- 1}, Agri business i). Financial markets i]. Manufacturing and services iv). Health and Education v). Telecommunication and media technology vij Infrastructure and vil). Oil, Gas Mining.International Monetary Fund established in 1944. Bangladesh got membership in 1972, August 17. Present members 188 countries. Head Quarter of IMF in Washington DC, USA. IMF works to faster global monetary cooperation, secure financial stability, facilitate international trade, promote high employment and sustainable ‘economic growth and reduce poverty around the world. IMF has @ management team of 17 departments that carry out its countries. The fundamental mission of IMF is to help ensure stability in the international system. The main work of IMF= i). Surveillance i). Technical Assistance and _ il). Lending. 15, OIC (Organization of llamie Conference) ‘OIC stands for Organization of Islamic Conference, which was established on 25 September 1969. Bangladesh includes in this organization in 1974. This is the second largest inter governmental organization after the United Nations. Present members of this organization are 57 countries and the Head Quarter is situated at Jeddah, Soudi Arabia. The Secretary General of OIC is elected by the council of foreign ministry of the member for a period of 05 years which is renewable once only. Muslim world is faced various types of challenges such as political, socio economic, cultural and scientific to establish unity, peace, security and development. OIC dispute resolution and take decision in order to face these challenges by taking short term, mid term or long term program. 16. ADB (Asian Development Bank) Asian Development Bank established in 1966, December 19 with 31 members. Present members 67 countries. Head Quarter of ADB is located in Manila, Phillipins. ADB has been derives by an inspiration and dedication to improving lives in Asia and the Pacific. The main devices for assistance are loans, grants, policy dialogue, technical ‘assistance and equity investments. Economist, sociologist, engineers, gender experts and environmental sclentist work together in this bank to reduce poverty. The main aims of ADB to remove poverty from Asia ond the Pacific. Since 2000 Asia Development fund has transferred the region with the construction of thousand of School, bridges, health clinics and roads providing opportunities for people to lift themselves out of poverty. 17 IDB (Islamic Development Bank) The Islamic Development Bank is a multilateral development financing institution located in Jeddah, Saudi Arabia, i was founded in 1973 by the Finance Ministers at the first Organization of the Islamic Conference. The present membership of the Bank consists of 56 countries. The basic condition for membership is that the prospective member country should be a member of the OIC, pay its contribution to the capital of the Bark and be willing to accept such terms and conditions as may be decided upon by the IDB Board of Governors. The purpose of the Bank is to foster the economic development and social progress of member countries and Muslim communities individually os well as jointly in accordance with the principles of Shari'ah (Le. Islamic Law). (ACU (Asian Clearing Union) Asian Clearing Union (ACU) is @ payment arrangement whereby the participants settle payments for intra-regional transactions among the participating central banks on a net multilateral basis. The main objectives of the clearing union are to facilitate payments among member countries for eligible transactions, thereby economizing on the use of foreign exchange reserves and transfer costs, as well as promoting tracle and banking relations among the participating countries. The ACU was established in December 1974 when the countries in the region were facing settlement difficulties, mainly due to resource constraints. The ACU started its operations a year later in November 1975. Over the years, the ACU has displayed a sense of true commitment, consolidated and nurtured throughout its operations. By ‘applying sound strategies, it achieved pre-determined objectives to fasilitate settlement on a multilateral basis, to promote the ute of patticipants' currencies, to Improve monetary and banking cooperation, and to expand trade ‘and economic activity among the countries of the ESCAP region. 19. BRICKS, BRICS is the acronym for an association of five major emerging national economies: Brazil, Russa, India, China and South ‘Africa was intially formulated in 2001. The BRICS members are all leading developing or newly industrialized countries, but they are distinguished by their large, sometimes fast-growing economies and significant influence on regional affairs. All five are G-20 members20; SWIFT ‘SWIFT stands for the Society for Worldwide Interbank Financial Telecommunications. Its « messaging network that ‘enables financial institutions worldwide to send and receive information about financial transaction in ai secure, standardized and reliable environment. The mojority of intemational interbank message use the SWIFT network. SWIFT does not facilitate funds transfer, rather it sends payment orders, which must be settled by correspondent ‘accounts that the institutions have each other. 21, EXIM Bank Morality Commitioe The government of The People's Republic of Bangladesh has recently undertaken a policy named National Integrity Strategy to curb (#f&e##8!) corruption nationwide with a vision of developing Sonal Bangla by achieving dream of MDG. The strategy requires that the private sector commercial banks play an important role in implementing the strategy. In the connection, with the directives of Bangladesh Bank a committee named "EXIM Bank Morality Committee” has been formed along with a Focal Point taking appropriate number of executives from different levels by MD & CEO of the Bank. Duties and responsibilities of the Focal Point are: (i). Try to ensure integrity in all the divisions and branches of the Bank. (i). Try to inform all the employees from the highest rank to the lowest of the National Integrity Strategy initiated by the government. 22, Integrity Strategy & it's Importance in Banking The word “Integrity” stems from the latin adiective Integer meaning whole or complete. Integrity generally means behavioral excellence influenced by ethics, morality and honesty. It also implies adherence to timestasted norms, valves, customs and principles of a society. At the individval level, it means being duty-bound and honest. Importonce of Integrity in Banking = The foundation of self-confidence is living in accordance with values and working in accordance with integrity * Ethics and integrity in Banks, therefore, protect the interest of the depositors’ money in the bank is the first place ‘ond inthe second), make judicious investment of the money to ean fair income for it's stakeholders. * As Banks are social institutions, the banking ethics ond integrity require the banks to make investment weaker and disadvanced sections ofthe society with due card, without jeopardizing (fq eai{Feae4 el) the interest of the stakeholders. 73, EXIM eWallet EXIM eWallet is on apps for internet banking (AISER) users. Any account holder of EXIM bank can use this app ‘atter registrating internet banking service. Following features are available in this app= + Balance inquiry + Mini statement (Last 10 transactions) = Fund transfer between own accounts (within bank) = Fund transfer between other accounts (within bank) * Fund transfer between other banks account (through BEFTN} = Mobile recharge * Credit card bill payment etc. 2a ranch Banl ig/Banking Booth Branch Banking/Banking Booth is a new concept of Bangladesh Bank allowing banks to operate Banking with « view to bringing unbanked and underprivileged people under the banking network. At least two officers will be deployed ot such booths, which will be not more than 1,000 squat feet. Fees, charges and commission of banking services will be less at such barking booths compared with branches. Transactions at the booths will be carried out fon a reol time basis and customers will get instant SMS and printed slip against their transactions. The booths, however, will not be allowed to carry out any sort of foreign transaction. Such booths will be operated within limited expenditure under the supervision of a nearby full-fledged branch of a bank.25, Agent Banking ‘Agent Banking means providing Imited scale banking andl financial services to the unbanked and underprivileged people through engaged agents under a valid agency agreement, rather than a teller/ cathier. It is the owner of ‘an outlet who conducts banking transactions on behalf of a bank. Globally these retailers are being increasingly uillzed as important distribution channels for financial incksion. Bangladesh Bank has alto decided to promote ths complimentary channel to reach to the poor segment of the society as well as existing bank customer with a range of financial services specially to geographically dispersed locations. The following services will be covered under Agent Banking: * Collection of small value cash deposits and cash withdrawals. + Inward foreign remittance disbursement. + Facilitating small valve loan disbursement and recovery of loans, installments + Facilitating utility bill payment. + Facilitating fund transfer, balance inquiry. + Collection and precessing of forms in relation to account opening/closing, loan application, credit and debit card application from etc + Receiving of clearing cheque. + Other functions like collection of insurance premium including miero- insurance ete 726, EXIM Provashi EXIM Bank recently launched 02 new deposti scheme products named "EXIM Probashi Monthly Benifit Scheme” ‘and EXIM Probashi Monthly Savings Schme" to fakilitate the Non-Resident Banglacleshi to open these account from anywhere of the world or at the time of visiting home. EXIM Probashi Monthly Benifit Schemen will be opened by depositing at least Tk. 25,000/- and its multipule amount and the EXIM Probashi Monthly Savings Schme will be of Tk. 500/- or its multiple and the rate of profit of this account is 0.25% more than the existing provisional profit rate of Mudaraba Monthly Savings Deposit Scheme which is changeable from time to time ‘as per Management decision.