BMS COLLEGE OF ENGINEERING

DEPARTMENT OF INFORMATION SCIENCE AND ENGINEERING

PROJECT BY: EMIL JIJU JOSEPH
SEMESTER AND SECTION: V B
USN:1BM21IS060

Project: Customer service bot and automated

emails

Introduction:
The Customer Service bot is an user friendly and easy to use bot that can be
implemented to help customers resolve their problems. It provides users with
suggestions and prompts and contacts an employee if the problem cant be
resolved by the bot itself.
Steps:
1. Create a new process in Uipath Studio by clicking on the Process
Tab

2. Define the purpose and scope of your chatbot: Determine the

specific tasks or functions you want your chatbot to perform. This
 could be answering FAQs, providing customer support, or
assisting with simple tasks

3. Design the conversation flow: Create a flowchart that outlines the

conversation flow between the chatbot and users. Identify the different
user inputs and the corresponding chatbot responses.

4. Identify data sources: Determine the data sources your chatbot will need
to access to provide accurate responses. This could include databases,
APIs, or other systems.

5. Develop the chatbot logic: Use the RPA platform's development

environment to create the logic for your chatbot. This involves defining the
rules and conditions for different user inputs and generating appropriate
responses.

6. Test and refine: Test your chatbot thoroughly to ensure it functions as

expected. Make necessary adjustments or refinements based on user
feedback and performance.

7. Test and refine: Test your chatbot thoroughly to ensure it functions as

expected. Make necessary adjustments or refinements based on user
feedback and performance.

8. Implement the email automation: Use the RPA platform's capabilities to

automate the email sending process. This typically involves utilizing pre-
built email activities or custom email actions to draft, send, and track
emails.

9. Test and deploy the solution: Validate the chatbot and email automation
integration by testing different scenarios and edge cases. Once you are
confident in the solution's functionality, deploy it to the production
environment.

Objective:
This is meant to make customer service easier by making use of an easy to
understand and use chatbot which will send an email to the registered
 email id of the customer with the details of the customer’s requests and
problems along with their solutions or time that will be taken to resolve it.
This will make customer service more efficient than when humans were
doing it. The bot can be connected to a customer service cell to which the
bot will forward the questions, requests and problems of customers after
which the employees can take care of the problems one by one. This way
the employees do not have to deal with the customers but only problems
while the bots do the rest. After resolution of the problem or the time it will
take to resolve it can be entered into the bot and the bot can send the
email to the respective customers email address.

Conclusion:
This project makes use of Robotics Process Automation (RPA), it can be
used to help customers to get help faster and better response from the
customer service team. This reduces the workload of the employees in the
customer service.