Are you comfortable with making debt collection

calls, and how do you go about doing that?

“I am comfortable making these calls. I have had to

make them in the past. I simply showed the patients
empathy regarding their financial troubles and
helped them problem-solve how to pay their debt.”

What do you know about this field

and our particular practice?

“I realize it’s not quite the same, but I’ve worked for
a veterinarian before, so I am somewhat familiar
with a medical setting and terminology. I have read
up on Dr. Fuller and was impressed by how his pa-
tients raved about how he cares for and listens to
them”.

Tell me about a time that you had a

conflict with a patient.

“ I had a patient whose dog had an emergency and

needed to be see immediately. In doing so, this pa-
tient “cut in line” of a patient who had a prior ap-
pointment and had been waiting to be seen. Need-
less to say that patient wasn’t happy about the situa-
tion. I was able to appease them by explaining the
situation as best I could without violating the pa-
tients personal information and reassuring them that
they would be next in line. I kept a smile on my face
and was very empathetic to their feelings”.

How do you interact with people

who come into the office when you
are personally having a bad day?

“I am always professional at work and able to sepa-

rate my personal life from my work life. Part of my
job is making the public feel welcome and positive,
so I would certainly make sure to maintain that posi-
tive image and attitude regardless of exterior cir-
cumstances.”

"There have been several instances where I have

had an upset patient at my desk. At times it can be
due to a billing issue or even receiving bad news dur-
ing an exam or appointment. It is unknown to a medi-
cal receptionist what causes our patients to be up-
set and never appropriate to ask. Often people will
reveal the source of their discontent and seeing the
span of emotions can be difficult. I keep my compo-
sure and try to remember it isn’t personal. I put my-
self in other peoples shoes and treat them the way
I’d want to be treated in that moment in time. I don’t
dismiss their feelings I just do my best to help them
focus on their paperwork of whatever they need to
get done to take their mind off their feelings”.

Describe myself:

I am detail oriented and highly organized

I’m able to work independently and as a team mem-

ber as well.