KIRAN D

kirandarbar2112@gmail.com
Contact No: (540) 915- 5852
5104, Carter Grove Cir, Roanoke, VA-24012
Senior Business Data Analyst
SUMMARY

 Experienced Engineering professional with 7+ years of experience in Business Data Analyst,

Software development- including the development of applications/tools using Python.
 Extensively worked on Legacy systems and migration of Legacy Systems, Implementation and
Integration of vendor applications including Guidewire Policy Center, Billing Center, Claim Center,
Guidewire Portal, Guidewire Accelerators, SharePoint, AEM, Wealth Management, SAP ERP and
Infrastructure upgrade projects.
 Experience in project management best practices, processes, & SDLC methodologies including
Waterfall and Agile (SCRUM).
 Developed/maintained all project communication deliverables including roadmap, planning list,
change request, timeline, budget, scope and other requirements.
 Data analysis skill; proficient with Data Modeling, Data Mapping.
 Extensive experience of MS Office suite (Word, Excel, Access, Power Point, Outlook and Project)
for documentation and presentation.
 Experience on various data analysis tools such as Tableau, Crystal reports.
 Experience in Software Methodologies - Agile & Waterfall & Full Software Development Life Cycle
(SDLC)
 Responsible for Initiative design, Initiative estimation, Gap Analysis.
 Expert level knowledge in Database concepts like Entity Relationships, Database constraints, data
types, Normalized and De-normalized data models, Star and Snowflake Schemas
 Designed and developed database programs like Stored Procedures, Functions, and Views.
 Developed reports and ad-hoc reports using SSRS and Excel.
 Experience in Data Modeling & Data Analysis, Data Mapping, Logical Modeling, As-Is, and To-Be
Mapping, Feasibility- studies, vision-scope documents.
 Experience in aggregating data and configuring reports from different data sources using data
blending.
 Proficient in creating different visualizations using Bars, Lines, Pies, Maps, Scatter plots, Gantts,
Bubbles, Histograms, Heat maps, and Highlight tables.
 Mastered the ability to design and deploy rich Graphic visualizations with Drill Down and Drop-
down menu options and Parameterized using Tableau.
 Created action filters, parameters, and calculated sets for preparing dashboards and worksheets in
Tableau.
 Created and customized Dashboards using Tableau.
 Extensive experience in complex Data Analysis by writing complex SQL queries.
 Performed the role of Data, System, and BI Analyst on semi data acquisition, transformation, and
reporting process and converting that into a SQL Server DW and Reporting based system.
EDUCATION

Stratford University, Richmond-VA GPA- 3.6

Master of Science in Information System (MSIS) Oct’16
Relevant Course Work: Project Management, Information System Security, Cloud Computing, Software
Modeling, Enterprise Architecture, Database System.
Greenwich University, UK GPA-3.42
Master of Science in Information Technology Jan’12
Relevant Course Work: Agile Development, Business Analysis & Requirement Engineering, System design
and development, Data modelling
Gujarat University, Gujarat, India GPA- 3.2
Bachelor of Computer Application (BCA) April’09

TECHNICAL EXPERTISE

BI Tools: Tableau Desktop version 10, Crystal Reports

Databases: SQL Server, Oracle, MySQL, MS access.
Programming Language: .Net, HTML, JavaScript, C, C++
Tools: Microsoft Visual Studio, SQL Server, MySQL, Visio, Genesys, NICE IEX, SharePoint, Microsoft office
365
Software Development Concepts: Agile methodology using SCRUM, Waterfall model
Project Management Tools: JIRA, Share point, Microsoft Office Suite
Operating Systems: Windows-9X, Windows NT/2000, Windows XP/7/8 (Prof).
PROFESSIONAL EXPERIENCE

Elevance Health/Anthem BCBS Jan’20 – Present

(Sr. Business Data Analyst)
Responsibilities:
 Interacted with internal WFM team management, operation team and business clients
(Leadership team) for daily, monthly, quarterly, yearly KPI.
 Worked on data gathering, data forecasting and scheduling for call center based on trending
historical data.
 Worked on Estimates, Business impact analysis, and Risk analysis on all the phases of Guidewire
Policy Center Integration and Change control process.
 Designed and developed various analytical reports from multiple data sources by blending data
using Microsoft excel.
 Utilize database, used SQL and extensively used Excel sheets to collect, organize, and analyze data
using pivot table and chats.
 Extracted call center data and created data reports/tools using modified SQL statement for data
analytics purpose for WFM team.
 Created User Interface Documents (UID) of prototypes and wireframes of the software solution,
Guidewire Policy center, to help to design the user interface
 Helped other members of WFM team to create auto data feed from backend database and support
them to maintain those tools and files as required.
 Involved in training and providing on virtual support to call center associates Leads and
Management for utilizing and managing schedules in Genesys and SharePoint forms and schedule
jobs in DCCM.
 Maintained Nurseline associates (Nurses and CCRs) profile and phone skills in DCCM and Genesys.
 Worked on configuration capability (Screen/UI, application settings or parameters, and Business
Rules) using Guidewire Policy center.
 Keep track of Nurseline staffing and hiring model and created yearly monthly and weekly staffing
projections based on call forecast to support program to achieve their KPI.

Faneuil Inc(Business-Data Analyst/Workforce Analyst) Mar’18 – Jan’20

Client: Virginia Department of Transportation (VDOT), Clifton Forge VA
Project: Virginia EZPass is operated by VDOT for toll road within Virginia. This project is about operating
E-ZPass call center for better customer service, delivering transponders upon customer request and
managing E-ZPass account for their customers.
Responsibilities:
 Interacted with internal Business stakeholders for daily requirements.
  Worked on data gathering, data forecasting and scheduling for call center based on historical data.
 Designed and developed various analytical reports from multiple data sources by blending data on
a single Worksheet in crystal reports.
 Extracted various data and created data reports using Crystal dashboard for daily and monthly
KPI for operation reporting.
 Designed and developed database models for the operational data store, data warehouse, and
federated databases to support client for various toll operations.
 Involved in training and providing on floor support to agents for utilizing and managing
scheduling system called NICE IEX.
 Utilize database, used SQL and extensively used Excel sheets to collect, organize, and analyze data
using pivot table and chats.

Client: TRI Pharma, Bethesda MD (Business/Data Analyst) Sept’17 – Mar’18

Responsibilities:
 Interacted with Business Stakeholders and SME to gather business requirements and then
translate them to technical specifications and performed impact analysis.
 Created of dashboards with Custom Charts based on the client’s requirement.
 Designed and developed various analytical reports from multiple data sources by blending data on
a single Worksheet in Tableau Desktop.
 Analysis of functional and non-functional categorized data elements for data profiling and
mapping from source to target data environment.
 Defined data migration requirements, gathering, validating, and documenting data requirements.
 Created User Interface Documents (UID) of prototypes and wireframes of the software solution,
Guidewire Policy center, to help to design the user interface.
 Designed and developed database models for the operational data store, data warehouse, and
federated databases to support client enterprise Information Management Strategy.
 Utilize database, used SQL and Excel sheets to collect, organize, and analyze data
 Designed and Developed Complex Active reports and dashboards with different data
visualizations using Tableau desktop on clinical data.

Techpoint LLC (Business/ Data Analyst)

Client: CVS Health, Solon, OH (Business Analyst) Jan’17 – Aug’17
CVS Health provides end-to-end solutions that impact everything from pharmacy plan design to the
ultimate delivery of products and services to customers.
Project: Refill Reminders: Refill Reminders were set to be sent out once and there was no follow up alert
resulting in members forgetting to refill their medication. The goal of the project involved exposing Refill
Reminders preferences on Portal and Mobile and implement various messaging content alerting the
member of their refills remaining. Members would receive their Refill Reminder through the channel of
their preference: SMS, Phone, and Email.
Project: The sole objective of the project was to revamp the Express website in the visual aesthetic sense
and enhance the ecommerce engine underneath it. Other modifications and enrichments included site
search, zoom features and optimization of its shopping lifecycle.

Responsibilities
 Gathered business requirements by participating in JAD sessions, interviewing business users and
SAs and ensured the Change request for the BRD when identified the requirements which were
out of scope after the SRP sessions.
 Coordinated with the requirement analysis team to finalize the scope of the project.
 Created and updated the Functional Documents including Business Requirement Document
(BRD), Functional Specification Document (FSD), Requirement Traceability Matrix (RTM),
 Extrac the data from the flat files and XML files into the Teradata table using tools and utility in the
staging area and populated onto Data Warehouse.
  Design and develop various monthly and quarterly business monitoring excel reports by writing
Teradata SQL and using in MS Excel pivot tables.
 Perform in depth analysis on data and prepared ad-hoc reports in MS Excel and SQL scripts.
 Created and maintained Workflow diagrams including Activity Diagrams, Class Diagrams, and
Sequence Diagrams, Data Flow Diagrams using MS Visio.
 Created wireframes and UI Mockup Screens using MS Visio and MS Office.
 Maintained document repository for SharePoint to ensure that any change to the system
documents is communicated effectively to the entire team and business users in a timely manner.
 Managed the timelines with the varying work hours and offers flexibility to the client.

Techpoint LLC (Business/ Data Analyst)

Client: DHS, Trenton NJ (Jr. Business Data Analyst) Nov’16- Jan’17
Department of Human Services (DHS) is government organization operates Human services and
programs for Mental Health and Addiction. The project was to build up the New data system called CLD-
Client Level Data System (Migrate data from existing system to new system) to keep track of DMHAS
state data and reporting purpose for mental health and additions patients, also used to submit at
SAMHSA.

Responsibilities

 Conducted JAD sessions and one to one meeting for communicating with the project directors and
stakeholders.
 Came up with data cleansing strategies with data architects and project leaders and documented
the related processes. Created data mapping documents using MS Excel for internal system as well
as data for SAMHSA and worked on data attributes and values.
 Analyzed, designed, and implemented ETL using DataStage and QualityStage.
 Worked as ETL DataStage lead and developer for a project from design until production and
support.
 Involved in creating Designing documents and mapping documents for DataStage jobs.
 Resolved design issues in transformations and mappings.
 Designed and implemented multiple dashboards using Power BI - PowerPivot & Power Query
tools for in house metrics
 Experienced with reporting tools, software, and other applications, including SQL Database,
Looker, Tableau and Salesforce dashboards (reports designing tool) and Data warehouse.
 Extensive practical knowledge in importing data for use in reporting software (Tableau & Looker)
graphs, and flowcharts.
 Create data stories and visualizations using Tableau and Power BI.
 Involved in performance tuning at the mapping level, as well as session-level.
 Implemented pass-through partitioning at the session level to improve the mapping performance.
 Performed tuning of the DataStage jobs, tuning the SQL code by analyzing the query plan.
 Contribute to the identification of new measures to address novel program content, including
conducting literature reviews for relevant instruments, researching, and refining novel questions
to support program activities and funder reporting needs.
 Working on Lifecycle, Create and follow up on JIRA tickets for the change requests received from
various business partners. Test them in prestage and test env to validate and bring them to
closure.
 Extensive use of JIRA to create user stories.
 Performed SQL Backup and Restore tasks on Various SQL Servers.
 Involved in reviewing requirements and data sources form MS Excel for design, development,
testing, and production rollover of reporting and analysis projects within Tableau Desktop.
 Designed and developed various analytical reports from multiple data sources by blending data on
a single worksheet in Tableau Desktop.
 Experience in using GitLab for deployment.
  Created Tableau scorecards, dashboards using stack bars, bar graphs, scattered plots, gantt charts.
 Developed, executed, and maintained appropriate ETL development, best practices, and
procedures.
 Converted technical requirements into data models, ETL processes, and implement them rapidly
and accurately.
 Performed metadata validation, reconciliation and appropriate error handling in ETL processes.
 Reviewed developer SQL code to ensure adherence to client standards and general best coding
practices.
 Led multiple projects through all phases of project life cycle – requirement analysis, design,
development, testing, release to production, and post-production support.
 Created Control-M Scheduling jobs, scheduled and e-mailed status of ETL jobs to operations team
daily.
 Worked on analyzing ICD 10 codes for DMHAS as per HIPPA standards and EDI data for Mental
hospital.
 Created custom reports for reporting patient data to DMHAS using Crystal reports.
 Discovered root cause of missing data or incorrect data displayed on the UI and provided
suggestions and solutions for user data collection

Stratford University, Richmond-VA (International Student Worker) Mar’16-Oct’16

Responsibilities:

 Worked in International student Office department at Glen Allen campus.

 Provided assistance and support to international students for admission process and other
services.
 Maintained and updated student’s records and other documents electronically within the college
(Banner) system. Created various reports and spread sheets using MS Excel to keep track of
international students records and status updates.

Aequitas Information Tech. PVT. LTD, India (Data/IT Analyst) June’12-Mar’15
Responsibilities:
 Worked on various projects on different platform such as e-commerce websites, web applications
and mobile applications within retail domain and other CRM applications.
 Communicated and conducted JAD session with business partners and different (Onshore/
offshore) stakeholder for gathering and understanding project requirements.
 Used JIRA for Sprint storing creating, managing and tracking all defects & issues.
 Participated in Sprint Planning meeting, Sprint Retrospective meeting for each 4-week sprint
iteration. Created Data crosswalk document as per specifications.
 Experience working on programming language as c++, Java.
 Wrote basic SQL queries to extract and analyze data.
 Well versed with conducting GAP analysis to evaluate the As-is system and To-be system
 Involved in Data Mapping activities for the data warehouse.
 Analyzed reports of data duplicates or other errors to provide ongoing appropriate inter-
departmental communication and monthly or daily data reports.
 Monitor for timely and accurate completion of select data elements.
 Collected, analyze and interpret complex data for reporting and/or performance trend analysis.
 Monitor data dictionary statistics.
 Extensively used Erwin tool in Forward and reverse engineering, following the Corporate
Standards in Naming Conventions, using Conformed dimensions whenever possible.
 Enhance smooth transition from legacy to newer system, through change management process.
 Planned project activities for the team based on project timelines using Work Breakdown
Structure.
 Generate weekly and monthly asset inventory reports.
 Created Technical Design Documents, Unit Test Cases.
 Written SQL Scripts and PL/SQL Scripts to extract data from Database to meet business
requirements and for Testing Purposes.
 Involved in Test case/ data preparation, execution and verification of the test results
 Created user guidance documentations.
 Involved in delivering requirements to development team and also worked with developers
during design phase to meet the business needs and with QA team for end result.