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Housekeeping Services
NCII: Quarter 3

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Self-Learning Module 6
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PROVIDE HOUSEKEEPING
SERVICES TO GUESTS

Module Title: House Rules

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and Procedures on Use of
Tools, Materials and
Equipment

Writer: Sarah Minette M. Reyes

Reviewers: Maria Elizabeth N. Villabroza
Maria Kathrina Blanca L. Regalado

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EXPECTATIONS

At the end of this module, the learners must be able to:

A. identify the different housekeeping and front office forms used for requesting
supplies and equipment for guest use;
B. understand the importance of each form in the housekeeping department; and
C. appreciate the importance of orienting guests on the establishment’s house
rules.

PRETEST
Directions: Identify what is being described in each sentence.
___________1. This form is needed to report electrical issues in the room.
___________2. This form is used to keep track of guests’ lost items.
___________3. This form is filled in by housekeepers to keep track of what they have
accomplished during their shift.
___________4. This form is used to check if the required tasks were done by the
housekeepers.

RECAP

Why is it important to ensure timely delivery of guests’ requests?

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
If you were a senior housekeeper, how would you mentor your junior with regards to
proper handling of guest requests?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

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LESSON
Types of Housekeeping and Front Office Forms
Forms and reports play an important role in managing the housekeeping
department’s activities. These serve as evidence in case incidents occur and reports
are also very useful in keeping track of important information. The gathered
information may be used in making crucial decisions that could affect the
establishment. A housekeeper must be well-knowledgeable in filling out the following
housekeeping forms:
● Housekeeping Daily Assignment Checklist;
● Maintenance Request Form;
● Housekeeping Work Order Form;
● Guest Room Cleaning Checklist;
● Stock Requisition Form; and
● Lost Property Report.

The housekeeping attendant’s daily assignment checklist is a form used by

housekeepers or room attendants, to record the tasks they have done during their
shift. This form is provided to the housekeepers during the morning briefing. This
also helps them plan their work for the day, such as:
! Before a room is serviced, list down the time they have entered the room and

their time out after completion;

! The room status must be logged before and updated after service;

! The number of extra beds or cots placed; and

! The number of linens replaced in the room must also be listed.

NOTE: Morning and afternoon briefing is done on a daily basis, before every shift.
This is done in order to orient the housekeepers if there are any VIPs or incidents
that has occurred in the establishment and also to give their floor assignments.

Figure 1: https://bit.ly/3srL93R

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ADVERTISING

A maintenance request form is used whenever the housekeeping department

receives guest reports regarding issues in their rooms. Common issues for
maintenance are faulty equipment (such as the water heater in the shower or the
lamp/s on the bedside table/s aren’t working), electrical and broken furniture.
Maintenance Request Form
Date:

Room Time Nature of Lodged by Received Time of Signature

Number Complaint Complaint by Completion
Lodge

Figure 2: Housekeeping by Laarni A. Urbiztondo, pg. 27

The housekeeping work order form is used when there are work requests from
other departments that housekeepers must perform outside their daily tasks, such
as to help maintain the lobby area.
Work Order Details
Requested by: _______________________ Department: _______________________
Contact Name: _______________________ Contact Extension: _______________________

Custodial Department Requests

Work Needed Check all that apply:

Shampoo
Vacuum
Sweep
Mop
Dust
Setup for event
Equipment discard
Others

Date Needed: _______________________

Building: _______________________
Room No.: _______________________
Figure 3: Housekeeping by Laarni A. Urbiztondo, pg. 29

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ADVERTISING

The guest room cleaning checklist is used by the housekeeping supervisors on a

daily basis. This is done in order to check how the cleaning service for every guest
room is performed and to assure that the tasks are well carried out, in order to attain
guests’ satisfaction. This is also used to establish a set of procedures that would
ensure that there are no defects on any equipment and/or furniture in each room
and no missing amenities upon the guests’ arrivals.

Figure 4: https://bit.ly/3i9xedX

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A stock requisition form lists the items to be picked from the housekeeping
stockroom and to be used in servicing the rooms or in refilling amenities in the guest
rooms.

PERAYA RESORT AND SPA

Vigan, Ilocos Sur, Philippines
09876543210/ 8123-4567

STOCK REQUISITION FORM

Date: ________ Shift: ________ Time: ________
Requested by: ________________
Department: ________________

Quantity Item/s Description

Signature:
Date:

Received and Released by:

Date:
Figure 5: This is only an example, created by the writer of this module.

The lost and found slip is a document used to track down lost-and-found items.

Finder’s Name: _______________________ Description of Article

Location: ____________________________
Time: _______________________________
Name of Guest: _______________________
Address of Guest: _____________________

Article Claimed in Person

Telephone Number: ____________________ Date: ______________________
Name of Guest: _______________________ Signature of Guest: ______________________

Article Mailed
Postal Address: _________________________________________ Date: ______________________
Dispatch Number: _______________________ Dispatcher’s Signature: ______________________

Article Surrender to Finder

Name of Finder: _______________________ Date: ______________________
Employee ID no.: ______________________ Employee’s Signature: ______________________
Gate Pass no.: ________________________
Figure 6: Housekeeping by Laarni A. Urbiztondo, pg. 32

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Guest Orientation on House Rules

House rules serve as an agreement between the guests and the establishment. Upon
check-in, all guests should read the house rules to prevent any misunderstanding.
Guests must be familiarized and fully adhere with the house rules to avoid having
misunderstanding with the hotel management.

Figure 7: https://bit.ly/39qjZS9

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ACTIVITIES

Activity 1
Directions: On the space provided, write a script wherein you are the housekeeper.
Your script must include making use of at least two housekeeping forms in your
scene. Rubrics:
Categories 5 3 1
There were a several (4
There were no errors There were a few (1-3)
Grammar and and more) errors in
in grammar and errors in grammar and
punctuation grammar and
punctuation. punctuation.
punctuation.
The script is very The script is not so The script is unrelated
Relatability much related to the much related to the to the lesson
lesson discussed. lesson discussed. discussed.
The script is well- The script is a bit hard
organized, one scene to follow, as The script seems to be
Clarity
follows another in a transitions are randomly arranged.
logical sequence. unclear.

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Activity 2
Directions: In the comfort of your home. Together with a relative or family
member, act out in a video presentation, the script you have written. Submit the
video through a platform that your class and teacher will agree upon.
Rubrics:
Categories Points
Appearance (Must be in complete
housekeeping uniform: black pants, 10
white polo shirt, hair net)
Good communication skills 10
Approach to the guest/housekeeping
10
supervisor
Total: 30

WRAP-UP

Why do you think it is important for the housekeeping department to accomplish

several forms during their shift?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Do you think the forms are necessary? Why or why not?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

VALUING
Housekeeping forms are similar to your enrollment requirements for senior high
school and for college and likewise similar to your job application. If the forms are
not properly filled in, it could imply that the housekeeper did not complete their tasks
for the day. Just like in college or in senior high school application, a missing entry
might disqualify you from admission. Can you share your experience while you were
applying for college (or senior high) and/or a job?
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

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10

POSTTEST
Directions: Identify what is being described in each sentence.
___________1. This is used when there are work requests that a housekeeper must
perform, outside their daily tasks.
___________2. This serves as an agreement between the guests and the establishment.
___________3. This is used whenever guests report problems.
___________4. This form is used to establish a set of procedures that would ensure
that there are no defects on the equipment in each room and no missing amenities
upon the guests’ arrivals.
___________5. This form is used by housekeepers or room attendants, to record the
tasks they have done during their shift.

KEY TO CORRECTION
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t sil kc e hC g ni nael C mooRt s e u G . 4
mr oF t s e uqe R ec na net ni a M . 3
s el ur es uo H . 2
mr oF r e dr Okr o Wg ni peek es uo H . 1
t s ett s oP

t sil kc e hC g ni nael C mooRt s eu G . 4

t ee hS t ne mngi ss A yli a Ds’ t na dnett A g ni peek es uo H . 3
pil S dnuoF dna t s oL . 2
mr oF t s e uqe R ec na net ni a M . 1
t s et er P

References
Published Reference:
Laarni A. Urbiztondo. 2019. Housekeeping Second Edition. Philippines. Rex Bookstore Inc.

Image Credits:
Figure 1: Accessed 13 November 2020, at 14:38:27 GMT+0800: https://bit.ly/3srL93R
Figure 2: Accessed 30 November 2020: Housekeeping by Laarni A. Urbiztondo, pg. 27
Figure 3: Accessed 30 November 2020: Housekeeping by Laarni A. Urbiztondo, pg. 29
Figure 4: Accessed 01 December 2020, at 10:29:50 GMT+0800: https://bit.ly/3i9xedX
Figure 6: Accessed 01 December 2020: Housekeeping by Laarni A. Urbiztondo, pg. 32
Figure 7: Accessed 01 December 2020, at 12:43:16 GMT+0800: https://bit.ly/39qjZS9

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