29/02/2024, 13:07 ServiceNow Certified System Administrator - CSA Free Exam Questions [2024]

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ServiceNow Certified System Administrator - CSA Free Exam Questions

QUESTION NO: 1
'Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding
employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would
you meet this requirement?

A. On the Knowledge Base, add User Criteria with a Manager Can Read script to the Can Read list, publish article to any category

B. On the Knowledge Article, add an Access Control for HR Manager Group on the Can Read list, then publish article to any category.

C. Add User Criteria for HR Manager Group on the Can Read list of the article

D. Add User Criteria for HR Manager Group on the Category's Can Read list

Show answers/explanation  Discussion 0

QUESTION NO: 2
A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the
columns?

A. Click List Context Menu > Personalize List

B. Click List Content Menu > Configure > List Layout

C. Click Personalize List

D. Right click on any column header. Context Menu > Configure > List Layout

Show answers/explanation  Discussion 0

QUESTION NO: 3
Which one of the following is an accurate list of changes that are captured in an Update Set?

A. Changes made to: tables, forms. Business Rules, and data records

B. Changes made to: tables. forms groups, and configuration items (Cls)

C. Changes made to tables, forms, views, and fields

D. Changes made to tables, forms, schedules, and client scripts

Show answers/explanation  Discussion 0

QUESTION NO: 4
What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

A. Analytics Reports

B. Scheduled Reports

C. Reporting Chat now

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D. Performance Analytics

Show answers/explanation  Discussion 0

QUESTION NO: 5
database live at the Data Center.

A. False

B. True

Show answers/explanation  Discussion 0

QUESTION NO: 6
One related list, which buttons are commonly used for managing the records on the list?
Choose 3 answers

A. Edit

B. Publish

C. Ada

D. New

E. Manage

Show answers/explanation  Discussion 0

QUESTION NO: 7
What is the Import Set Table?

A. A table where data will be placed, post-transformation

B. A staging area for imported records

C. A repository for Update Set information

D. A table that determines relationships

Show answers/explanation  Discussion 0

QUESTION NO: 8
What field contains a record's 32-character, unique identifier?

A. rec_id

B. sn_rec_id

C. sn_gu_id

D. sn_sys_id

E. id

F. sys_id

G. u_id

Show answers/explanation  Discussion 0

QUESTION NO: 9
What is the definition of a group?

A. A collection of subject matter experts

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B. A collection of users

C. A department

D. An escalation pod

E. A team of users

Show answers/explanation  Discussion 0

QUESTION NO: 10
Which three Variable Types can be added to a Service Catalog Item?

A. True/False, Multiple Choice, and Ordered

B. Multiple Choice, Select Box, and Checkbox

C. True/False, Checkbox, and Number List

D. Number List, Single Line Text, and Reference

Show answers/explanation  Discussion 0

QUESTION NO: 11
What type of field allows you to look up values from one other table?

A. Verity

B. Options

C. Dot walk

D. Lookup

E. Reference

F. Selections

Show answers/explanation  Discussion 0

QUESTION NO: 12
A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
* Requested for
*Requested by
* Approving manager
* Delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

A. Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.

B. Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.

C. Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.

D. Create a Variable Set Template: then apply to all of the catalog items.

E. Create an Order Guide, which includes all variables: then copy and hide variables as needed.

Show answers/explanation  Discussion 0

QUESTION NO: 13
On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

A. Automapping Utility

B. Transform Map

C. Service Tracer

D. Relationships
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Show answers/explanation  Discussion 0

QUESTION NO: 14
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident
field?

A. incident<=>major_incident

B. Incident.Major_Incident

C. incident=>major_incident

D. incident.major_incident

E. incident||major_incident

Show answers/explanation  Discussion 0

QUESTION NO: 15
While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other
requesters. What could explain the issue?

A. The Bob Smith user account, does not have a manager specified.

B. There is a business rule, excluding Bob.Smith from any approvals.

C. Bob Smith is a VIP.

D. The manager does not have a delegate assigned,

E. Bob Smith does not have a delegate set up on his account,

Show answers/explanation  Discussion 0

QUESTION NO: 16
Data Policy can enforce mandatory data on import.

A. False

B. True

Show answers/explanation  Discussion 0

QUESTION NO: 17
How is a user defined in ServiceNow?

A. A user is 2 field in the LOAP integration

B. A user is a record stored in the User [sys_user] table

C. A User is a record stored in the Profile [sys_user_profile] table

D. user is a record stored in the User Preference [Sys_user_preference] table

Show answers/explanation  Discussion 0

QUESTION NO: 18
What is a no-code approach to control the mandatory or read-only state of a form field?

A. UI Script

B. UI Action

C. UI RuIe

D. UI Policy
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E. Client Script

Show answers/explanation  Discussion 0

QUESTION NO: 19
What is a Dictionary Override?

A. A Dictionary Override sets field properties in extended tables

B. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

C. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

D. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

Show answers/explanation  Discussion 0

QUESTION NO: 20
When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?

A. abc

B. u_abc

C. sys_abc

D. snc_abc

Show answers/explanation  Discussion 0

QUESTION NO: 21
What is a formatter? Select one of the following.

A. A formatter is a form element used to display information that is not a field in the record

B. A formatter is a set of conditions applied to a table to help find and work with data

C. A formatter allows you to configure applications on your instance

D. A formatter allows you to populate fields automatically

Show answers/explanation  Discussion 0

QUESTION NO: 22
Which tool is used for creating dependencies between configuration items in the CMDB?

A. CMDB Builder

B. CI Relationship Editor

C. Cl Class Manager

D. CI Service Manager

Show answers/explanation  Discussion 0

QUESTION NO: 23
What is the master table that contains a record for each table in the database?

A. [sys_db_object]

B. [sys_object_db]

C. [sys_master_object]

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Show answers/explanation  Discussion 0

QUESTION NO: 24
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

A. Service Catalog variables are global by default

B. Service Catalog variables cannot affect the order price

C. Service Catalog variables can only be used in Order Guides

D. Service Catalog variables can only be used in Record Producers

Show answers/explanation  Discussion 0

QUESTION NO: 25
On what part of the ServiceNow instance, would you find the option to Impersonate User?

A. Content Frame

B. Application Navigator

C. User Menu

D. Module

Show answers/explanation  Discussion 0

QUESTION NO: 26
Table Access Control rules are processed in the following order:

A. parent table name, table name, any table name (wildcard)

B. any table name (wildcard), parent table name, table name

C. any table name (wildcard), table name, parent table name

D. table name, parent table name, any table name (wildcard)

Show answers/explanation  Discussion 0

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