Release notes for version 6.1.3.16095
WARNINGS
1, DO NOT CONTINUE unless this version of software has been legitimately purchased. This
installation must be registered with the factory to receive a valid license otherwise it will expire in
20 days. To register the site, the factory must have a valid purchase order on fi
2. When upgrading from a previous version, be sure to read the Features removed from this release
and Upgrade Considerations sections below. The existing system may be using hardware that may
not be compatible with this version of software
3. For details on how to register this software, search on Registration in the on-line help after
installation.
4. If the site will include multiple workstations, refer to the Network Installation section.
. SQL Server must not be installed on a domain controller. For details, see Microsoft knowledge
base article: https://support, microsofi,com/kb/2032911
New features in this release
1. Supported Windows Operating Systems:
1. Windows 7 (x86, x64)
2, Windows Server 2008 (x86, x64)
3. Windows Server 2008 R2 (x64)
4, Windows 8 (x86, x64)
5. Windows Server 2012 (x86, x64)
6, Windows 10 (x86, x64)
2. Supported SQL Server Database Engines:
1, SQL Server 2005: Express, Standard, Enterprise (x86, x64)
2. SQL Server 2008: Express, Standard, Enterprise (x86, x64)
3. SQL Server 2008 R2: Express, Standard, Enterprise (x86, x64)
4. SQL Server 2012: Express, Standard, Enterprise (x86, x64)
5. SQL Server 2014: Express, Standard, Enterprise (x86, x64)
3. This installation media includes SQL Server 2008 R2 Express edition (x86), and SQL Server
2012 SP1 Express edition (x86). The version that will be installed automatically will depend on the
operating system of the computer where SQL Server will be installed,
1. SQL Server 2008 R2 Express: will be the default database engine for Windows 7,
Windows Server 2008, and Windows Server 2008 R2 operating systems.
2. SQL Server 2012 SP1 Express: will be the default database engine for Windows 8,
Windows 10, and Windows Server 2012 operating systems.
NO’ the x86 version of SQL Server Express will install on both x86 and x64 versions of
Windows.
NOTE: When installing SQL Server Express onto a 32 bit OS, it is important to ensure that
the OS has been updated with the current Windows patches. Failure to do so may cause the
SQL Server installation to fail.
NOTE: If one of the supported SQL Server versions is alread:
talled, the supplied Expressedition of SQL Server is not required. The connection information for a sysadmin login on
the existing SQL Server instance will be required during the installation.
NOTE: SQL Server must not be installed on a domain controller, For details, see Microsoft
knowledge base article: https://support.microsoft.com/kb/2032911_
4, Improved MultiPort service startup process
5. Improved MultiPort service linking process.
6. Improved email dependency operation.
7. Resolved issue with Alarm Notes display.
8, Resolved issue with creating custom capture types.
9. Resolved issue with creating custom badge designs.
10, Resolved issue with System Master operator becoming disabled.
11, Added eMAX Intrusion Processing Support functionality.
12. Added eMAX-MRDT Intrusion Panel keypad support.
13. Added eMAX-4502 Area controller support.
14, Added support for Honeywell Galaxy Dimension or Flex intrusion panels.
15. Added support for Bosch Automation Mode One aware intrusion panels.
16. Added support for Schindler PORT Technology Elevator destination dispatch control.
17. Added support for Maxxess AlarmKey event annunciator.
18. Added support for Evolis TWAIN signature tablet,
19, Added support for Mercury enabled Aperio 1-8 hub,
20. Added support for March ESM, R5 SDK connections.
21. Miscellaneous bug fixes.
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Features removed from this release
1, RAMM area controllers are no longer supported by this version of software, All RAMM area
controllers must be upgraded to cither CRAM or eMAX area controllers either before, or during
the upgrade process. If the RAMM area controllers are changed to eMAX area controllers, then the
BLPs must also be converted to eMAX-MR200 panels.
2. The SMS Desktop will no longer update the [BadgeDate] and [BadgeCount] fields in the
cardholder record. These fields have been replaced by the [LastPrintDate] and [PrintCount] fields
for each badge a cardholder has assigned to them. The [BadgeDate] and [BadgeCount] fields on
the cardholder record will be removed in a future version. Please ensure to consider this if these
fields are being used to track the printing of badges
3. IMM is currently not included in this release. Contact factory for availability.
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Upgrade considerations
This version of software is designed to allow direct upgrades from version 4.4.1 or later. If
the currently installed version is prior to version 4.4.1, or the current system is using
MultiDrop, RAMM or MultiRAMM, please contact the factory before starting an upgrade
on that system.
When this version of software will be installed onto a system with versions prior to 5, be. After the software upgrade is completed, the existing hardware will require an in
sure (o uninstall the previous version completely before starting the installation process.
When installing the Workstation for this version over an existing version 6.0.2 or earlier
Workstation that also includes ViewPoint, be sure to manually uninstall ViewPoint before
installing the new version.
General upgrade considerations.
Be sure to read and follow the upgrade instructions in application note AN-140 before and during
the upgrade process. It is preferred that the upgrade be performed onto a new server rather than
performing an upgrade on top of an existing server. However an upgrade on top of an existing
server is a viable option when there are no other options.
. Be sure that all programs (Desktops, Reporters, Communication Modules, ete.) on all workstations
have been stopped and closed before attempting the upgrade.
. Back up the database and store the backup in a safe location,
. Afler the system has been upgraded, the site will need to be registered with the factory before any
significant changes to the database may be made.
This version of the software includes updated firmware packages for the eMAX area controllers.
All eMAX area controllers that will communicate with this software should be updated with the
included firmware, Failure to do so may result in unanticipated results.
Phis version of the software includes an updated firewall rules package for the eRAM and
netEDGE area controllers. All eRAM and netEDGE area controllers that will communicate with
this software should be updated with the included firewall rules.
ation. This
step is required to ensure proper operation, and failure to initialize the hardware will likely result in
undesired operations
Due to customizable nature of the SQL Server database on site, its possible for the Database
upgrade process to report errors. This does not normally happen, however, should it occur during
an upgrade, please contact Technical Support prior to continuing. Most often these errors can be
resolved quickly and casily, and usually do not prevent the upgrade from being completed
successfully.
4.4.1 to version 6.x upgrade considerations.
. Back up any files in the Data Directory on the server that are unique to this site.
. Afler upgrading the workstation that was previously the AXxess Server, custom files that have
been added in the server Data Directory will need to be imported into the database using the
Resource Manager. This includes reports, templates, badge designs, cardholder pictures, etc. To use
the Resource Manager, in the Desktop go to Tools and Resource Manager. When the Resource
manager opens, click on Help.
CAUTION: When the upgraded system is started for the first time, any eRAM and netEDGE area
controllers that are not already upgraded to the latest firmware version will return an alarm
indicating that the firmware must be updated. The firmware must be upgraded BEFORE making
any configuration changes to the system, Failure to do this may cause the area controllers to
malfunction. Use the Area Controller Configuration Utility to perform this upgrade.
This version of the software is designed to use firmware version 07-205A or later in the BarLock
Panels when connected to RAM area controllers. See Known Issues when using older versions.
In previous versions of the software, an item not assigned to any partition was available to all
partitions. This is no longer true and an item must be assigned to the partition to be available to a
partitioned operator.
In previous versions of the software, the [BadgeDate] and [BadgeCount] fields in the cardholder1.
table were used to track printing of badges. Since the newer versions of software allow for multiple
badges per cardholder, these fields have been moved to the [LastPrintDate] and [PrintCount] fields
in the [Badges] table so that they more accurately track the printing of individual badges.
For Salto SVN support, this version of software requires Salto ProAccess Space version 2.0.8.4 or
later. Using earlier versions of Salto ProAccess Space or Salto ProAccess RW will produce
undesirable results.
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Network Installation
If the system includes multiple workstations, proceed as follows:
1
7.1
When the first workstation is installed from the installation media, usually on the SQL Server
machine, ensure that the Network Install box is checked. This will install the necessary files, and
provide the required network installation password to allow additional workstations to be installed
over the network without needing the installation media.
Prior to the network files being installed, the system will prompt for the folder location where the
network files should be installed on the local workstation, If the system is being upgraded from a
previous version and the server has not changed, the location will default to the original Data
Directory.
. After installation is complete, the network install password will be presented along with the count
of installed features. The password will be required when installing the additional workstations.
Use the following space to log the password and computer name for the network installation server
for the site.
Network install password:
Network install Computer Name:
After installation is complete, the installation folder must be shared on the network with
permissions that will allow the additional workstations to connect and run the setup.
. If the shared folder will only be used for the installation of additional workstations, then the
permissions only need to allow read-only privileges. However, if the shared folder will also be
used for saving files from different workstations such as exports and archives, then the permissions
will need to allow both read and write privileges. Normally read and write privileges will be
selected, however if network security is a higher concern, the shared folder may be set for read-
only privileges or it may even be unshared after all the workstations have been installed.
To share the folder, right click on it in Windows Explorer and select Share... or Sharing and
Security... The procedure will differ depending on the operating system, Please refer to the
windows help, if necessary.
Network installation shared path:
[o verify that the folder is shared, click on the Windows' Start button and select Run then type
\\WORKSTATION where WORKSTATION is the name of the workstation and click on OK.
This will display the list of shared folders.
To install the workstation software on another computer, at the computer click on the Windows’
Start button and select Run. Type \ WORKSTATION where WORKSTATION is the name of the
main workstation above and click on OK. Locate the shared folder and open it and double click on
Setup. Install the necessary components the same as the main workstation.Back to top
Basic operation, things to know
1, A few MultiPort and ViewPoint integrators, as well as a few Optional modules require NET
framework version 2.0 or 3.5 to operate. Please ensure that the NET framework 3.5 feature (which
includes NET 2.0) has been installed on the workstation before installing optional components,
The feature may be added through the Control Panel, Programs and features option on Windows 7
and Windows 8, or in the Server Manager on Windows Server 2008 and Windows Server 2012.
2. When a door sensor or REX input is release from their normal duties for general purpose use, the
sensors are automatically deleted from the database. This is done to avoid invalid messages from
disconnected inputs. If the input will actually be used, the sensor will need to be added back into
the database before it will report.
3. When auxiliary outputs will need to be momentarily unlocked manually, the Outputs/Energize
scale factor: setting will need to be modified on each workstation from the default 3600 to 1. The
default scale factor equals 1 hour, so the time setting in the manual control window will be
multiplied by one hour, A scale factor of 1 equals one second, and a scale factor of 60 equals one
Currently the minimum allowed momentary unlock time is 7 seconds.
This feature is currently non-operational, see Known Issues in this release section for more
information,
4, Schedule special days have changed. Different hardware offers different operation of the holiday
types/special schedules. The look of the Calendar and Schedules windows will change depending
on the hardware that is configured in the database. Care must be taken when configuring schedules
within a system with mixed hardware platforms.
1, (RAM/netEDGE area controllers allow 3 holiday types/special schedules. Only one holiday
type is active on any given day on eRAM/netEDGE hardware.
2, MAX area controllers allow up to 8 holiday types/special schedules. All 8 holiday types
may be active on any given day on eMAX hardware.
3. Salto SVN hardware allows up to 3 holiday types/special schedules. All 3 holiday types may
be active on any given day in the Salto SVN
5. When using Windows Authentication for SQL Server, the MultiPort service must be configured
to login using a valid Windows account with access to the SQL Server. NOTE: this is not the
default method used to authenticate when using the supplied SQL Server engine.
6. The title bar of the MultiPort Manager application has been changed to "SMS Service Manager",
and will show in the Windows Task Manager as such. All other locations still reference MultiPort
Manager.
7. When using Alarm Routing, alarm events may be seen at all workstations before the Alarm
Routing Delay has passed if a non-routed alarm comes in during the delay period,
8, When using Door or Output groups that span modules, commands to unlock or lock the group
from the Desktop Plan window will generate as many commands as there are area controllers for
each area controller. Causing many duplicate commands to be sent.
9. After the system has been registered for the first time, be sure to log out and log back in before
adding hardware to the Plan window.
10, When adding panels to the system, the Add Points check box may be used to add basic access
control points, it will not add points for an Elevator. Be sure to uncheck the box when adding a
panel for Elevator control.
11, Adjusting the time zone or DST setting of the PC while the Desktop is open may cause a "This
registration is not valid for this site or the database has been restored or modified!" error message
when the Desktop is closed. This is expected behavior, and will only be seen the first time the
Desktop is closed following a time zone or DST change.14,
15
16,
17.
18,
19.
20,
21
22,
Area Controllers cannot be added to the system through the Plan Design window, but must be
added through the "Configuration" window before panels may be added to the controller.
When performing an upgrade on a system that is using badge designs that is a version 5 or earlier,
in order to convert the existing badge designs to work with in this version, the selected badge
design cannot be read only.
Access Level names cannot begin with a 1-9 character. Zero is a valid first digit for the name of an
access level. For example "12345 Access Level" is not valid, however "012345 Access Level" is a
valid access level name,
Systems with mixed hardware platforms (€RAM-BLP, eMAX, PCSC, and Salto SVN) will have
items in Configuration screens that do not pertain to all hardware platforms. The following is a
partial list,
1, PCSC hardware requires a "secondary expiration" field for badges that will show in the
Badge edit screen. The field is not supported on eMAX or SVN hardware.
2, SVN hardware requires a "new key can be cancelled through blacklist" checkbox in the
Badge edit screen, eMAX and SVN hardware do not support this function.
3. The Access Levels options for "Activate datetime", "Deactivate datetime", "Escort", and
“Escort required" are only supported on eMAX hardware. PCSC and SVN hardware do not
support these functions.
4, With SVN hardware, there will be 256 Calendars added to the system named "Calendar000"
through "Calendar255". These calendars are only applicable to SVN hardware.
5, The Schedules configuration option for "One Time Events" is only applicable to eRAM-
BLP/netEDGE and eMAX hardware. The function is not downloaded to eMAX hardware
and requires MutliPort connectivity for schedule changes.
6. The Bulk Add function is not applicable for SVN hardware.
When changing the antipassback mode of a system (i.e. none, soft, or hard), all existing
cardholders must be forgiven through the "Manual Control" window to prevent antipassback
violations.
In template design, the badge type "CSN" is not fully implemented and should not be used at this,
time.
When using Morpho readers with this version of software, the
"Morpho_Manager_6.1.2.15092.iso" must be used to install the Morpho Manager application.
Other versions of Morpho Manager may not have been tested with this version software, and may
cause undesirable results if used. The supported Morpho reader firmwares are included in the
Morpho Bio Toolbox application on this ISO image.
When using the Remote Point PDA with this version software, the
"Remote_Point_6.1.2.15092.iso” must be used to install the Remote Point server software. Other
versions of Remote Point may not have been tested with this version software, and may cause
undesirable results if used.
Dependencies that have an email action will require an email account to send through. The email
account SMTP settings must be configured in the Desktop Settings for the system before emails
will be sent, The SMTP Server, account name, account password, SMTP port number must all be
known and entered in the correct "email" section for "_All Workstations".
When enabling or disabling case sensitive user names in operator options, it is important to note
that all operator records must be edited and their user names must be tickled so that the record can
be saved with the new rules in place. This must be completed before logging out of the Desktop
application, Failure to do so will result in failed login attempts and will require the operator to use
the lost password procedure.
The maximum allowed Expiration date for an Access Level is currently "2029-12-31 23:59:59"
Any date/time greater than this value will result in cardholders not being granted access using
those access levels.Back to top
Basic operation, things to know when using eMAX and
eRAM/netEDGE hardware
When adding an EP1501, the Add Points option will only add door 1 to the EP1501 internal
panel. If the internal panel will be used as an in-out reader, door 2 must be manually added to the
system, and configured as the paired reader in door 1.
2. The netEDGE configuration tab will not be visible unless the system is registered for netEDGE
doors and at least one RAM or netEDGE device is in the database.
3. When using Floor reporting with eMAX elevators, accesses that occur while the "Offline" or
"Override" schedules are active will be reported as accesses from the elevator reader only, and
will not send the floor selected.
4. Before changing the Door Lock Output of an MAX door that is configured with an Alarm
Shunt Output, be sure to disable the Alarm Shunt Output and save the door before setting the new
door lock output. Then save the door record again before re-enabling the alarm shunt output.
5. If PIN will be used on one or more eMAX doors, and one or more cardholders will not need a
PIN, "NONE" should be entered as the PIN for each cardholder which does not need a PIN.
6, Firmware updates to serially connected EP area controllers will take longer to complete than
network connected EP area controllers.
7, ¢MAX-MRSle devices may be saved without an IP Address or MAC address. The units will not
function until these settings are correctly entered,
8, Changes to the IP and MAC addresses of the eMAX-MRSle require a reset and initialize of the
eMAX-EP area controller it is assigned to.
9. After the system has been registered for the first time, be sure to log out and log back in before
adding hardware to the Plan window.
10. With Salto SVN doors, the "Audit on Keys” configuration setting is only valid for offline locks.
While the setting exists for Control Units and Wireless locks, the feature does not apply to them.
11, When adding panels to the system, the Add Points check box may be used to add basic access
control points, it will not add points for an Elevator. Be sure to uncheck the box when adding a
panel for Elevator control.
12. Adjusting the time zone or DST setting of the PC while the Desktop is open may cause a "This
registration is not valid for this site or the database has been restored or modified!" error message
when the Desktop is closed. This is expected behavior, and will only be seen the first time the
Desktop is closed following a time zone or DST change.
13, When using Panel Encryption for eMAX panels, the following list is the minimum firmware
version required for the MR panels. Versions later than those listed below will support panel
encryption.
eMAX-MR3S0 - revision 1.40.3
eMAX-MR32 - revision 1.40.1
eMAX-MRSle - revision 1.2.6
eMAX-MRIGIN - revision 1.31.1
eMAX-MRI60UT - revision 1.31.1
eMAX-MR200 - eneryption not supported
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Basic operation, things to know when using Salto SVN hardware10.
AL
12.
13.
14.
15.
16.
17.
18
19,
There must only be one Salto SVN area controller defined in the database. If multiple Salto SVN
area controllers are defined in the database, some features will use the configured values for the
first Salto SVN area controller added to the system, NOTE: Currently the system will not
prevent the user from adding multiple Salto SVN area controllers to the system.
For Salto SVN support, this version of software requires Salto ProAccess Space version 2.0.8.4 or
later. Using earlier versions of Salto ProAccess Space or Salto ProAccess RW will produce
undesirable results.
. The Salto SVN hardware line uses an additional communication service. The Salto RW service
must be running as well as the MultiPort service in order for the MultiPort to communicate with
the Salto SVN hardware.
}. Before Salto SVN hardware may be added to the system, the Salto SVN Interface optional
module must be installed, and MultiPort must be restarted. Until this is complete, the hardware will
not be visible in the Desktop for selection.
When a door sensor or REX input is release from their normal duties for general purpose use, the
sensors are automatically deleted from the database. This is done to avoid invalid messages from
disconnected inputs. If the input will actually be used, the sensor will need to be added back into
the database before it will report.
. Salto Sallis and Salto SVN GEO cylinder locks may only be paired with one Salto site code or
database, Once a Salto GEO cylinder has been paired with a database using the Portable
Programming Device, it cannot be moved to another Salto system with another site code, This,
functionality is by design and unique to the Salto GEO cylinder locks.
When a Salto SVN user is deleted, their key becomes blacklisted in the Salto hardware network. If
the user reads their badge after they have been deleted, the Salto hardware will return a "Voided
card" event with the raw key number for the details. This will only happen on the first read, any
subsequent read attempts will return an empty details for the "Voided card" event.
The calendar for Salto SVN doors is not currently configurable. All doors will use "Calendar000"
at this time, This is a limitation of the Salto SVN protocol. Cardholders may be configured to use
any of the available 256 calendars.
The address for the Salto SVN interface must be between 1 and 999. Values outside that range
will cause unexpected results.
With Salto SVN, the "Two-Person rule” open mode is not operational with SVN GEO locks
Salto SVN locks do not support Scheduled Door Group unlock. Manual and Dependency Door
Group unlocks are supported by Salto SVN online and wireless online locks.
Offline Salto SVN locks may only be unlocked using the PPD or by schedule.
Changes to the configuration of the Salto SVN integration will require a reload of the MultiPort
service before the changes will take effect.
Currently the Salto SVN "Description" fields for "Access Levels", "Schedules", and "Calendars"
do not exist. The description fields do exist for "Doors", "Door Groups", and "Automatic
Changes".
When adding a new Door Group the "Description" field is not sent to the Salto SVN database. To
send the description to the Salto SVN database after the record has been added, the description
must be entered, and the list of door points must be altered.
With Salto SVN the total number of Doors, Door Groups/Zones, and Access Levels that can be
assigned to each cardholder is 96.
Changes to the Cardholder Enable for a Salto SVN cardholder will require the key to be updated
before the change will take effect.
With Salto SVN doors, the "Audit on Keys" configuration setting is only valid for offline locks
While the setting exists for Control Units and Wireless locks, the feature does not apply to them.
The Schedule day named "Special 3” is "Holiday 2" for Salto SVN hardware in a system with
eMAX hardware.20. Schedules on Salto SVN hardware only Start/End on the even 10 minute interval. I.e. schedules
that are set to change state at 15 minutes after the hour will actually change state at 10 minutes
after the hour, and schedule that are set to change state at 45 minutes after the hour will actually
change stat at 40 minutes after the hour.
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Basic operation, things to know when using PCSC hardware.
1. After adding an FTC, 1Q, or SIM area controller to the system, be sure to send an "Initialize Area
Controller" command through the MultiPort Manager, and once the initialization has completed,
send the "Reset Area Controller" command to pair the unit to the database
2. Performing a hard reset of an IQ or SIM panel that has been connected to a MultiPort requires the
following steps to ensure proper operation of the panel.
1, Use MultiPort Manager to reload the MultiPort that the panel connects through.
2, Stop the MultiPort and Panel Proxy services, then restart the MultiPort service.
3. Initialize the panel,
3. Configuring a DDM, IQ, or SIM input for supervision mode requires the following steps to
activate the changes.
1, Configure the hardware to have the supervised resistors in place, and in the secure state.
2. Configure the sensor for supervised = Yes, and save the changes.
3. Wait for incremental door updates to be processed by MultiPort, and wait for the unit to
come back online.
4, Configure the sensor for supervised calibrate = Yes, and save the changes.
5. Wait for the indicator LEDs on the DDM, IQ, or SIM to change.
6. Cycle the input point through the alarm and secure states, and verify the indicator LED
changes.
Note: The sequence of this process is a requirement of the hardware
4. Changes to the Invert setting of an input sensor on a FTC/DDM/SDM , IQ, or SIM must be
made with supervision mode disabled.
5. Configuring a FTC/DDM/SDM , IQ, or SIM input for both invert state (secure open) and
supervision mode requires the following steps to activate the changes.
1. Configure the hardware to have the supervised resistors in place, and in the desired secure
state.
2. Configure the input sensor invert setting as desired.
3. Send the Restart Area Controller command to the FTC, IQ, or SIM, and wait for the unit to
come back online,
4, Verify that the input sensor is inverted as desired.
5, Configure the sensor for supervised = Yes, and save the changes.
6, Send the Restart Area Controller command to the FTC, 1Q, or SIM, and wait for the unit to
come back online.
7. Configure the sensor for supervised calibrate = Yes, and save the changes.
8, Wait for the indicator LEDs on the DDM/SDM, IQ, or SIM to change.
9. Cycle the input point through the alarm and secure states, and verify the indicator LED
changes.
Note: The sequence of this process is a requirement of the hardware
6. FTC/DDM/SDM, IQ, and SIM doors on the same area controller within a single access level must
all use the same schedule. Some hardware does allow different schedules per door within the same
access level, because of this, the Desktop will not prevent a user from using different schedules
within the same access level.Note: This requirement is a function of the hardware.
7. Only the primary FTC may be initialized, Attempts to initialize any FTC that is not the primary
will be ignored.
8, Each FTC group may have up to 120 units (FTC, DDM, SDM) in it, addressed 1-120.
The address of each FTC on any one MultiPort must be unique, i.e. there cannot be two FTC
groups on one MultiPort, each with address 1 for the primary, and 2 for the secondary FTC.
The addresses for all DDM and SDM units within an FTC group must be unique, however the
addresses do not have to remain unique across FTC groups. For example, each FTC group may
have a unit with address 10, and that unit may be a DDM in each FTC group.
9. Changes to the Invert setting of the door sensor or REX inputs on a SDM do not take effect until
the FTC is restarted,
10. Changes to the Door REX logging, Door REX unlock, and Door REX unlock time settings on a
SDM do not take effect until the FTC is restarted.
11, Changes to the Door Unlock time and Door Unlock time (Extended) on a SDM do not take effect
until the FTC is restarted
12. Changes to the Card Data format setting on a DDM do not take effect until the FTC is restarted.
13. Using the Assign exit reader setting on a DDM will cause the DDM to fail in such a manner that
the on board Reset button must be pressed to clear the unit. Currently the Assign exit reader setting
must not be used on DDMs.
14, Invalid PIN messages from FTC/DDM/SDM, IQ, and SIM doors will only be seen following 4
consecutive invalid PIN attempts.
Note: This is a function of the firmware in the FTC/DDM/SDM, IQ, and SIM hardware.
15, Invalid site messages from FTC/DDM/SDM, IQ, and SIM doors will only be seen following 5
consecutive invalid site badge read attempts.
Note: This is a function of the firmware in the FTC/DDM/SDM, IQ, and SIM hardware.
16. For FTC, 1Q, and SIM units, the Status... commands in the MutliPort Manager will report the data
from the previous Status request (either automatically or manually requested). Sending the
command a second time in a short period of time will report the current information,
Note: This is a function of the hardware interface.
17. Use of the reset button on an 1Q or SIM unit will restore normal operation to any doors that have
been placed in lockdown mode. Plan icons for the restored doors will still indicate that the door is
locked down until they have been manually cleared from lock down mode.
18. Currently the maximum number of schedules allowed at any FTC, IQ, or SIM unit is reduced by 1
from the published maximum for that unit.
19. When managing schedules, the Desktop will allow the user to create schedules with more time
intervals than the FTC, 1Q, or SIM units can accommodate. This is by design, as schedules are not
only used in the hardware,
20, Disabling DDM or SDM panels does not prevent messages from being received in MultiPort.
21. Changes to the Badge count setting for FTC, 1Q, or SIM unit require a MultiPort reload followed
by an initialization before the new setting will take effect.
22. The "Module" selection boxes that exist on many configuration screens will show all FTC units in
a group. Items in these configuration screens must be created on the primary FTC only. All other
FTC units in the group will automatically be updated from the primary.
23. When auxiliary outputs will need to be momentarily unlocked manually, the Outputs/Energize
scale factor: setting will need to be modified on each workstation from the default 3600 to 1. The
default scale factor equals 1 hour, so the time setting in the manual control window will be
multiplied by one hour, A scale factor of 1 equals one second, and a scale factor of 60 equals one
minute. Currently the minimum allowed momentary unlock time is 7 seconds.
24. Schedules are limited to 7 intervals for IQ, and SIM units. FTC units are limited to 12 intervals.
25. All doors assigned to an access level must all use the same schedule for granting access. Only theschedule assigned to the first door assigned will be used for that access level on the FTC, IQ, or
SIM.
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Known Issues in this release
1, When a panel is set for 1 door mode (slaved reader) and Show in Control List is checked for both
doors, the manual control screen will show entries for both doors. If the slaved door is selected and
unlocked, the relay on the panel normally assigned to that door will unlock not the door relay for
the paired reader as expected, To eliminate this issue, ensure that only the master door is
configured with the Show in Control List option checked.
2. Ifantipassback is being used and a full initialization is performed on an RAM or netEDGE area
controller, all cards will be forgiven.
3. fusing eRAM and BarLock firmware prior to 07-205A, failsafe operation may unlock the wrong
door and keypad operation may be erratic if both keypads are used at the same time.
4. Using eRAM and BarLock firmware prior to 07-205 is not recommended as there are a number
of unsupported functions,
5. Card access failsafe operation does not function correctly on badges such as MiFare CSN that do
not have a definable site code.
6. Very large reports require a lot of memory and disk space and may cause a workstation to hang or
crash. If this occurs, limit the report size or increase the memory and drive space on the
workstation.
7. The documentation for many of the Multiport libraries refers to configuration in the desktop.
Configuration is now done in MultiPort Manager.
8. The command list in MultiPort Manager will be blank each time the MultiPort Manager window
is opened from the Desktop tools menu. To get the list populated, minimize the MultiPort Manager
to the system tray, and reopen. Afier logging in, the command list will be populate
9. In MultiPort Manager, the individual "Download..." commands should only be used when
technical support directs their use. Unusual and undesired results may be seen if used in an
incorrect sequence.
10. The Schedule Pinpad disable setting for doors is not functional.
11, When using IMM template file names cannot contain spaces. Spaces in template file names should
be replaced with an underscore "_" character. For example, change "Cardholder (Doctors)" to
"Cardholder_(Doctors)". This will allow the template to correctly operate in IMM.
ing RAM and netEDGE area controllers, the "In ization sequence” events are
no longer returned to the MutliPort Manager window. This is a side effect of a new initialization
process that will minimize the down time of the eAM and netEDGE during the initialization.
13. New systems will not allow the "Resource Manager”, " MultiPort Manager", or "Reporter'
applications to open without a valid password. On a new installation, if passwords have not been
enabled, those applications cannot be opened. To allow these applications to open without
passwords, the System Master password must be set, and then removed from the system.
14, Communication back message will show in MultiPort Manager with a disabled priority. The
message does get logged correctly in the database.
15. In order for the new "Publie DHCP" setting for eMAX-MRSle hardware to work, the e€MAX-EP
that it is connecting through must also be configured for DHCP.
16. The Bulk Change utility may time out when there are a large number of cardholder records in the
database.
17. The "Add Points" check box on the Panels tab cannot automate the addition of Elevator
configurations.18
19.
20.
21
22,
23.
24,
25.
26,
27.
28.
30,
31.
Changes to RAM elevator configuration (adding/editing/removing floor outputs or elevator
groups) are not incrementally updated to the CRAM.
When using the "Bulk Change" application, with localization files for "Croatian, Dutch, Greek,
Polish, Portuguese, and Turkish" languages, the application will report "Culture is not supported."
and display in English.
The "Time" parameter in the Outputs tab of the Manual Control window does not currently
function. This parameter should allow the operator to adjust how long a momentary unlock of an
output will last
The cardholder with [Id] = 1 will not save Salto SVN door and access level assignments correctly.
All other cardholder will save correctly.
Ona purely Salto SVN system, the Access Levels/Options settings are not available, Adding a
disabled eRAM or eMAX area controller will enable the Access Levels/Options, allowing the
operator to enable Door Groups in access levels.
When modifying eMAX dependencies, if the dependency changes from having triggers and
procedures to not having triggers and procedures, saving the dependency will result in a database
error. Must delete the existing dependency and add new dependency.
Changes to the StartDate and ExpireDate of a cardholder will not cause the badges for the
cardholder to be downloaded, Changes to the StartDate or ExpireDate for a badge will cause the
badge to download,
In the Personnel screens, the Selection window does not allow for filtering on fields with NULL
values.
Deleting an eMAX-EP area controller with Elevators still configured will leave orphan data
related to the Elevator configuration. To avoid leaving orphan data, be sure to delete the Elevator
configuration prior to deleting the eMAX-EP area controller.
The cardholder "Archive" feature does not currently export biometric templates for the deleted
cardholder.
When using the Desktop serial output, if the Desktop cannot open the port, it may become
unresponsive or even crash. To prevent this, be sure the serial port is available and operational
before starting the Desktop.
Using the Operator function "Password on Startup" with the Badging Desktop shortcut does
not operate as expected. The user is still required to log in after the Desktop opens
If an operator has a configuration window open when their scheduled access expires, the
configuration window will simply close, and they will lose any changes.
On eMAX hardware, scheduled access for Precision Door assignment for cardholders should not
be used with this version. There is a small possibility that one of the schedules may not work for
the precision doors, resulting in a "Denied access" message.
. Changes to the PIN for a Salto SVN credential do not update the Key status to indicate that the
key must be updated before the new PIN will be active,
The System Monitor service in the Optional Modules does not support monitoring of Area
Controller hardware when running on Windows 10 operating systems. The System Monitor
service should be installed on a Windows 7, Windows 8, Windows 8.1, Windows Server 2008,
Windows Server 2008 R2, Windows Server 2012 operating system to operate properly.
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