Restaurant Management System

Midterm Project in Software Engineering

Submitted to;

Mr. Mariano Romano Jr., MIT

Submitted by;

Christopher M. Cardenas

BS InfoTech 3C
 Table of Contents

Title

I. Introduction

II. Functional and Non-Functional

III. Use Case Diagram

IV. Activity Diagram

V. Software Process Model

VI. Chosen Model Explanation

I. Introduction

A restaurant management system is a type of software that has been specifically designed for

use within the restaurant industry. Also known as restaurant management software, such solutions

are intended to assist leaders and others in carrying out the most critical managerial tasks.

A system of this type may be a comprehensive all-in-one solution, including elements of a

point-of-sale system, such as payment processing, with more complex back-end features, such as

workforce management, inventory management, and a booking or reservations system. However,

some restaurant management systems focus on specific areas.

Restaurant management refers to managing day-to-day operations within a restaurant or

similar setting. It encompasses various tasks and responsibilities, from overseeing company finances

and facilitating business growth to overseeing marketing, managing the workforce, and delivering a

great customer experience.

Essentially, a restaurant manager’s job is to balance the various needs of the business,

provide leadership, set strategic objectives, use restaurant management software, and ensure all

departments are functioning as they should. Ultimately, restaurant management is concerned with

guiding a restaurant to long-term success.

II. Functional Requirements of Restaurant Management System

 A restaurant management system (RMS) is a piece of software that assists restaurants in

managing their operations, such as point of sale (POS), inventory management, customer

relationship management (CRM), and financial reporting.

The key component of a restaurant management system is the point of sale (POS) system, which

is used to process transactions and track sales. The POS system should be able to accept several

payment methods, including cash, credit card, and mobile payments. It should also be capable of

generating receipts, calculating taxes, and managing discounts and promotions.

 Many restaurant management systems now integrate online ordering and delivery capabilities,

allowing consumers to make orders and pay online.

 This can assist eateries in reaching a larger audience and improving their efficiency.

 Table management: A restaurant management system should be able to track tables and

reservations in order to maximize seating and manage wait times.

 Customer relationship management (CRM): A restaurant management system should record

customer data such as contact information, preferences, and purchase history.

This can be used to send tailored marketing efforts to customers and track their loyalty.

 A restaurant management system should be able to generate financial reports such as profit

and loss statements, balance sheets, and sales reports.

These reports can assist restaurants in monitoring their performance and making sound

business decisions.
  Marketing and promotions: A restaurant management system should be capable of assisting

restaurants in the creation and management of marketing campaigns and promotions such as

email marketing, social media marketing, and loyalty programmers.

 Employee management: A restaurant management system should be capable of tracking

employee hours, schedules, and performance, allowing restaurants to better manage labour

expenditures and increase efficiency.

 Inventory management: A restaurant management system should be able to track inventory

levels and issue orders automatically when levels reach a given threshold.

It should also be able to determine the profit margin on each menu item and track the cost of

goods sold (COGS).

Non-Functional requirements of Restaurant Management System

1. Accessibility: The system should be usable by people with impairments and adhere to relevant

accessibility standards.

2. Performance: The system should be able to manage a large number of concurrent transactions

and requests without major delays or performance concerns.

3. Scalability means that the system should be able to accommodate an increase in the number

of users and transactions without degrading performance.

4. Maintainability: The system should be simple to upgrade and maintain over time.

5. Compatibility: The system should be compatible with the restaurant’s existing systems and

technology.

6. Internationalization: If the restaurant operates in several nations or regions, the system should

accommodate several languages and currencies.

7. Security: The system should safeguard sensitive client data and restrict access to only

authorized individuals.

8. Usability: Both customers and workers should find the system simple to use.

9. Reliability: The system should be dependable and always available to users.

III. Use Case Diagram of Restaurant Management System

Restaurant Management System

View Menu

Customer Place Order

Pay Bill

Take Order
Waiter

Serve Food

Process Payment

Prepare Food

Chef

Manage Inventory

Manage Staff
Manager
IV. Activity Diagram of Restaurant Management System

Start Login to Restaurant

Management

Check User Level and

Permissions

Check Check Check Check Check

Permissions Permissions Permissions Permissions Permissions

Manage Manage Manage Manage Manage

Restaurant Employees Items Sells Payment

Logout From
The
End
System
V. Waterfall Model of Restaurant Management System

View Menu

Choose Food

Order

Pay

Find a Seat

Wait For Your Order

VI. Chosen Model Explanation

A restaurant management system is a multi-faceted software that helps streamline your

restaurant’s operations and provides automation so that you can worry about what matters most-

preparing great food. All types of food businesses ranging from restaurants, bakeries, bars, cafes,

bistros, food trucks or delivery businesses are immensely helped by a restaurant management system.

It brings together everything that is good about a conventional POS, with tools that can

manage your telephone calls, automate table reservations, streamline inventory management, provide

actionable analytics, handles billing and also assist with marketing insights and activities such as CRM,

loyalty and building an online presence. Likewise, it works flawlessly with your currently-in-use

restaurant technology system and deploys open APIs that let you use any third-party

software/program/tool.

As you can imagine, these products are rarely available at modest prices. Added to that, re-

examining them each time your needs evolve, is such a futile exercise, not to mention a waste of

money too. You need a system that is structured with a futuristic view and packed with needed

features.

Components of a restaurant management system

Let us dive into what makes a restaurant management software stack in detail so that it saves

you reading 5 different blog posts to get an idea of the whole picture.
1. Restaurant POS

A POS is a central unit of your restaurant management system. Your database gets updated

every time a new customer gets their order punched in. Apart from this, a POS helps in handling

essential operations such as printing KOT, ticketing, and of course, billing.

A competitive POS will be able to collate your customer data in real-time, which is like a gold

mine for your marketing activities. It enables you to analyze data, figure out what works for you and

thus make better and more informed decisions. Your SMS and email campaigns and social media ads

that convince your buyer to make that click and repeat a visit to your website are all possible due to

this data which was collected with the help of a POS system. The bottom line, your POS can do more

than you think.

2. Online Ordering Platform

This are the online ordering platform:

1. Commission saved which you would have to pay to third-party aggregators.

2. Each order gets you more profit saved.

3. Opportunity to showcase and market your unique brand and separate yourself from competitors.
4. It enables you to gather client information — further enabling you to run your very own CRM

campaigns, re-marketing and keep customers coming back for more.

5. Gives you your virtual estate on the web, your permanent and non-devaluing e-resource.

A seamless experience goes a long way when it comes to bringing the customer back to your

restaurant, in terms of order placement, checkout, delivery status, discount, feedback and loyalty

among other things. Selecting a robust POS which has built-in online ordering system is highly

recommended.

3. Order Management

It is always good to keep a tab on what’s happening in your restaurant, both online and offline. Like

you get orders both through your ordering platform and through third-party apps like Food Panda,

Grab Food and more that you can easily manage the dashboard which shows an integrated picture of

your orders coming in through all channels. Notifications and status messages will get to you from

your dashboard, making it significantly easier to manage orders.

This is are the key advantages of having order management platform

1. All-encompassing order management — covers all channels.

2. Incoming notifications for order statuses.

3. Deal with all aspects of orders and customer calls on one dashboard OR use this image.

4. Table reservation system

This is crucial in the dine-in segment of restaurants. The goal is to be able to accept table reservations

from your website and deal with all the table reservations from a single dashboard. The ability to keep

a keen eye on the guest list and waiting time is a given and is important in a dine-in facility. It’s

always good to know when your loyal customers are coming in, so you can get ample time to amp up

the wow factor for them.

5. Restaurant Marketing Management

Convey your offers, menu items and your special discounts the right way and much more with

restaurant marketing management. These activities and efforts will keep your customers engaged and

make them come back to your restaurant.